27
RQT9951
Troubleshooting
Before requesting service, make the following checks.
If you are in doubt about some of the check points, or if
the solutions indicated do not solve the problem, consult
your dealer for instructions.
█
Common problems
The unit does not work.
• The safety device has been activated. Do the following:
1. Press
[
1
] on the main unit to switch the unit
to standby mode. If the unit does not switch to
standby mode,
− Press and hold the button for a minimum of
10 seconds. Or,
− Disconnect the AC mains lead and connect it
again.
2. Press
[
1
] again to switch on the unit. If the
problem persists, consult your dealer.
The display panel lights up and changes continuously
in standby mode.
• Press and hold [
8
] on the main unit to select “DEMO
OFF”.
No operations can be done with the remote control.
• Examine that the battery is installed correctly. (
Z
5)
Sound is distorted or no sound.
• Adjust the volume of the system. (
Z
9)
• Switch off the system, determine and correct the
cause, then switch on again. It can be caused by
straining of the speakers through excessive volume
or power, and when using the system in a hot
environment.
•
Audio is possibly not output because of how the
contents are made.
A humming sound can be heard during playback.
• An AC mains lead or fluorescent light is near the
cables. Keep other appliances and cords away from
the cables of this system.
The sound level reduces.
• The protection circuit has been activated due to the
continuous use at high volume output. This is to
protect the system and maintain the sound quality.
No sound from the TV.
• Confirm the audio connection. (
Z
7)
• When using the HDMI connection, ensure that “AUDIO
OUT” in the HDMI menu is set to “ON”. (
Z
24)
You have forgotten your ratings password.
• Reset all the settings to factory preset.
1. Press [DVD/CD] and then press [
8
].
2. Press [
8
] on the main unit and [ 10] on the remote
control at the same time.
“INIT” is shown.
Other equipment operates with the supplied remote
control.
• Change the remote control mode. (
Z
30)
█
Disc
Display not shown correctly.
Playback does not start.
• You have not put in the disc correctly. Put it in
correctly. (
Z
10)
• Disc is dirty. Clean the disc.
• Replace the disc if it is scratched, warped, or
non-standard.
• There is condensation. Let the system dry for 1 to 2
hours.
• If a disc contains CD-DA and other formats, correct
playback is not possible.
The total number of tracks shown is incorrect.
The disc cannot be read.
Distorted sound is heard.
• You put in a disc that the system cannot play. Change
to a playable disc. (
Z
25)
• You put in a disc that has not been finalised.
Playback starts slowly.
• Playback starts slowly when an MP3 content has still
picture data. Even after the content starts, the correct
play time will not be shown.
•
This is usual on Xvid video.
Groups deeper than the eighth layer on a data disc are
not shown correctly.
• Groups deeper than the eighth layer are shown as the
eighth layer.
A menu screen shows during skip or search.
• This is usual for Video CDs.
Playback control menu does not show.
with playback control (PBC).
• Press [
8
] two times and then press [
4
/
9
].
The program and random playback functions do not
work.
•
These functions do not work with some
DVD-Videos.
Programmed items are not played.
•
Some items cannot be played even if you have
programmed them.
No subtitles.
• Show the subtitles (“SUBTITLE” in Menu 1 (
Z
15)).
• It is possible that the subtitles are not shown because
of the disc.
Cannot select alternative languages.
• Select from the menu of the disc if one is available.
Point B is automatically set.
• The end of an item becomes point B when it is at the
end. (
Z
15)
The SETUP menu cannot be accessed.
• Select “DVD/CD” as the source. (
Z
10)
• Cancel the program and random playback.
(
Z
12, 13)
SC-VKX65GAGS_RQT9951-B_En.indd 27
SC-VKX65GAGS_RQT9951-B_En.indd 27
8/18/2014 3:31:36 PM
8/18/2014 3:31:36 PM
printing rev.1
Confidential
Until:
29 Aug 2014
