48
RQT9464
Troubleshooting guide
Sound
Page
Card
USB
iPod operation
Radio
No sound.
Low volume.
Distorted sound.
Cannot hear the desired
audio type.
≥
Turn the volume up.
≥
Turn the muting off.
≥
Check connections to speakers and other equipment.
≥
Select the corresponding source.
≥
Press [AUDIO] to select the audio.
≥
Ensure the speaker settings for your speakers are correct.
≥
To output audio from a device connected with an HDMI cable, set “HDMI Audio
Output” to “On” in the Setup menu.
≥
When “BD-Video Secondary Audio” is set to “On”, Dolby Digital Plus, Dolby
TrueHD, and DTS-HD are converted to 48 kHz Dolby Digital or DTS Digital
Surround and output. LPCM 7.1 channel audio is converted to 5.1 channel audio.
In this case, set the “BD-Video Secondary Audio” to “Off”.
≥
Audio may not be heard when more than 2 devices are connected with HDMI
cables.
Reduce the number of connected devices.
≥
Re-master will not work when a bitstream signal is output from the HDMI AV OUT
terminal.
≥
Depending on the connected equipment, the sound may be distorted if this unit is
connected with an HDMI cable.
≥
The multi-channel audio from a device connected to the TV is not output in it’s
original multi-channel form.
–If the device has an optical audio output terminal, connect the device to this unit’s
“OPTICAL 2(STB)” terminal.
≥
[DivX]
Audio may not be output depending on how files were created.
17
17
8 – 10
14
17
39
37
36
—
36
—
10, 25
—
Humming is heard during
play.
≥
An AC mains lead or fluorescent light is near this unit. Keep other appliances and
cables away from this unit.
—
No surround sound.
≥
Press [SURROUND] to select a surround effect.
15
Cannot switch audio.
≥
There are discs for which audio cannot be changed because of how the disc was
created.
≥
When audio is output from the HDMI AV OUT terminal, you cannot switch the
audio if “Dolby D/Dolby D +/Dolby TrueHD” or “DTS/DTS-HD” is set to “Bitstream”.
Set “Dolby D/Dolby D +/Dolby TrueHD” or “DTS/DTS-HD” to “PCM”.
—
36
No sound from the TV
≥
Press [EXT-IN] to select the corresponding source.
14
The capacity of the SD card
decreased.
≥
When a BD-Video that supports the BD-Live is used, and an SD card is in the slot,
data may be written to the SD card. Erase the data by using “BD-Video Data
Erase”, format the card or use a new card.
19
Music on an SD card cannot
be played.
≥
Data that can be played from an SD card are AVCHD, MPEG2 and JPEG data.
43
The contents of the card
cannot be read.
≥
The card is not compatible or the contents on the card may be damaged.
≥
Turn off and then turn on the unit again.
43
—
The contents of the USB
device cannot be read.
≥
Remove the USB device from the USB port and then insert again. If this does not
solve the problem, turn off and turn on the unit again.
≥
Check that the USB device is inserted correctly.
≥
The format of the USB device or of its contents is not compatible with the unit. (The
contents on the USB device may be damaged.)
≥
The USB device contains a folder structure and/or file extensions that are not
compatible with this unit.
≥
Turn off and then turn on the unit again.
≥
USB memories connected using a USB extension cable or a USB hub may not be
recognized by this unit.
≥
Some USB devices cannot be used with this unit.
≥
If the USB device is inserted during playback the USB device may not be recognized by this unit.
—
16
43
44
—
—
43
—
USB device cannot be
operated.
≥
Turn the power of this unit off once, and turn it back on.
—
Cannot charge or operate.
≥
Check that the iPod is connected firmly.
≥
The battery of the iPod is depleted. Charge the iPod, and then operate again.
≥
Check that there is nothing wrong with the iPod.
28
28
—
Cannot display iPod videos/
photos on the TV.
≥
Make sure that TV is connected to the VIDEO OUT terminal on this unit.
≥
Operate the iPod menu to make the appropriate video/photo output settings for
your TV. (Refer to operating instructions for your iPod.)
9
—
The TV input channel
unintentionally changes to
HDMI input.
≥
When the main unit is connected with an “HDAVI Control” compatible TV and
VIDEO IN is selected for iPod video or photo playback, the TV input channel will
automatically change to the HDMI input channel when [START] is pressed.
–Re-select the TV’s VIDEO IN input channel.
—
Distorted sound or noise is
heard. “ST” flickers or does
not light.
≥
Adjust the position of the antenna.
≥
Use an outdoor antenna.
—
10
A beat sound is heard.
≥
Turn the TV off or move it away from the unit.
—
Reference
SC-BTX70EGEB-RQT9464-B.book 48 ページ ２００９年４月９日 木曜日 午後２時５３分
