NA-127VB5WGB / 127VB5WFR / 127VB5WES / 127VB5WTA / 127VB5WPL / 127VB5WGN / 127VB5WNR /
147VB5WDE / 147VB5WGB / 147VB5WGN / 147VB5WNR
14
7.2.
Failure Codes
8 Troubleshooting Guide
All repairs which must be done on the machine should be done by authorized agents only. When a repair is required for machine or
you are unable to eliminate the failure with the help of the information given below:
• Unplug the machine.
• Close the water tap.
Error Indication
Error Number
Indication For User
Indication For Service
Yes/No
Yes/No
Door is not locked
E01
Yes
Yes
Door is unlocked during programme
E01
Yes
Yes
Lack of water
E02
Yes
Yes
Pump failure
E03
Yes
Yes
Overflow
E04
Yes
Yes
NTC or Heater Failure
E05
No
Yes
Motor Failure - 1 (Tachometer open-short circuit or
motor connector is disconnected)
E06
No
Yes
Motor Failure - 2 (triac short circuit)
E08
No
Yes
Electronic Pressure Sensor
E10
No
Yes
FAILURE
PROBABLE CAUSE
METHODS OF ELIMINATION
Machine does not operate.
It is unplugged.
Insert the plug into the socket.
Fuse is defective.
Change fuse.
Start / Pause button has not been
pressed.
Press the start / pause button.
The program knob is in 0 (off) status.
Bring the program knob on the desired status.
The door is not shut properly.
Shut the door properly. You should hear the click.
Child lock is active.
See section 5.3.
Machine does not receive water.
Water tap is closed.
Open water tap.
The water inlet hose may be bent.
Check the water inlet hose.
The ater inlet hose is obstructed.
Clean the filters of water inlet hose.
The water inlet filter is obstructed.
Clean the valve inlet filters.
The door is not shut properly.
Shut the door properly. You should hear the click.
Machine is not draining water.
The drain hose is obstructed or bent.
Check the drain hose.
The pump filter is obstructed.
Clean the pump filter.
The clothes are not placed inside the
machine in a well-balanced manner.
Spread the clothes inside the machine in an orderly and
well-balanced manner.
Machine is vibrating.
The feet of machine are not adjusted.
Adjust the feet.
Transportation screws are not removed. Remove transportation screws.
There is a small amount of clothes in
the device.
It does not prevent operation of the machine.
Excessive amount of clothes are filled
in the machine or the clothes are not
placed in a well-balanced manner.
Do not exceed the recommended quantity of clothes
and spared clothes in the machine in a well-balanced
manner.
Excessive foam in the detergent
drawer
Too much detergent has been used.
Press the start/pause button. In order to stop the foam,
dilute one table-spoon of softener in half liter of water
and pour it in the detergent drawer. Press the start/
pause button after 5-10 minutes. Arrange the amount of
the detergent properly in the next washing process.
Wrong detergent has been used.
Use only the detergents produced for full automatic
machines.
The washing result is bad.
Laundry too dirty for the program you
have selected.
Select a suitable program.
The amount of detergent used is not
sufficient.
Use more detergent according to the detergent.
The washing result is not good.
Clothes exceeding the maximum
capacity has been filled in machine.
Put the clothes in machine in a manner not to exceed
its maximum capacity.
Water may be hard.
Use the amount of detergent according to the declara-
tion of the detergent producer.
Distribution of the clothes in machine is
not well-balanced.
Spread the clothes inside the machine in an orderly and
well-balanced manner.
The water is seen in the drum
during washing.
No failure. The water is at the lower
part of the drum.
