Useful Information
51
Document Version 2011-03
STATUS indicator
Problem
Cause/solution
The STATUS indicator continues
flashing in amber.
L
An IP address may not have been acquired or the static IP
address is not appropriate. Check the base unit’s IP address:
Handset:
{
MENU
}
(center of joystick)
i
{#}{
5
}{
0
}{
1
}
Base unit:
{
MENU
}
(middle soft key)
i
{#}{
5
}{
0
}{
1
}
We recommend to perform the following with your
administrator. Contact your administrator for further
information.
– If necessary, change the base unit’s static IP address.
– If an IP address was not acquired, check your network
devices’ (router, modem, etc.) connections. If the
connections are made properly but the problem persists,
check your network devices’ (router, modem, etc.) settings.
L
Many installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base
unit, and computer. Then turn the devices back on one at a time
in this order: modem, router, hub, base unit, computer.
L
If you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues
in your area.
L
For more troubleshooting help, contact your administrator.
The STATUS indicator flashes in
amber rapidly although the IP
address was acquired.
L
Unplug the base unit’s AC adaptor to reset the unit, then
reconnect the AC adaptor. If the STATUS indicator is still
flashing in amber rapidly, there may be a problem with the base
unit hardware. Contact customer support.
The STATUS indicator lights in
amber although the Ethernet
cable is connected properly.
L
The base unit’s IP address may conflict with the IP addresses
of other devices on your local network. Check the base unit’s
static IP address:
Handset:
{
MENU
}
(center of joystick)
i
{#}{
5
}{
0
}{
1
}
Base unit:
{
MENU
}
(middle soft key)
i
{#}{
5
}{
0
}{
1
}
Then check the IP addresses of the other devices on your local
network. If necessary, change the base unit’s static IP address.
The STATUS indicator is off.
L
The base unit power is off.
L
The Ethernet cable is not connected properly. Connect it.
L
Your network devices (hub, router, etc.) are turned off. Check
the LEDs for the link status of the devices.
L
The base unit power is booting up.
