9
You can also store a local voicemail phone book entry on your Panasonic DECT
mobile handset. Simply dial the telephone number *793. By calling this phone book
entry in the future, you always directly access the voicemail for your extension.
You can also have your VoiceMail messages emailed to you, which is configured at
the administration portal. Please refer to the Administration Portal Manual.
D. Where to find help regarding your telephone system?
You can use various sources for help concerning your issues. Please use them in the order suggested
here:
NFON AG
Machtlfinger Str. 7
81379 München
Tel.: + 49 89 45 3000
www.nfon.com
At nfon.com under Service you can find an overview of all documentation,
downloads, blogs and portals as well as help pages and further information.
For any feedback to documentation, please contact
The home page of the service site contains various links to manuals, brief
instructions, software downloads and templates. Please read these manuals
thoroughly. They help you get the most out of your telephone system.
The NFON AG support website contains detailed FAQs with valuable
information pertaining to your telephone system. You can always check the
status of your support inquiries and respond to further inquiries.
Support hotline
for existing customers
If neither the manuals nor the FAQs or other contents of the support
website provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at
+44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.
If neither the manuals nor the FAQs or other contents of the support
website provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at
+44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.
Please include at least the following items with your inquiry:
• Your customer number, your name and a telephone number
• A full description of the malfunction, error or question about operation
• Specify the affected system component (e.g. for end devices the MAC
address)
• Specify when this incident occurred and the frequency
• Please also specify which other support sources you have used thus far
Outside our business hours, a central technical support hotline takes your
request, opens the respective ticket and in emergency cases, alerts the on-
call service.
Operating and set-up support may be subject to a fee of up to 120.- € per
hour depending on the respective contract terms. In this connection,
services are billed by the minute.
