General use
Problem
Cause/solution
The handset does not turn
on even after installing
charged batteries.
R
Place the handset on the base unit or charger to turn on the
handset.
The unit does not work.
R
Make sure the batteries are installed correctly (page 8).
R
Fully charge the batteries (page 8).
R
Check the connections (page 8).
R
Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
R
The handset has not been registered to the base unit. Register
the handset (page 32).
The handset display is
blank.
R
The handset is not turned on. Turn the power on (page 11).
I cannot hear a dial tone.
R
Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R
The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R
Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your phone service provider.
Menu list
Problem
Cause/solution
The display is in a
language I cannot read.
R
Change the display language (page 12).
I cannot activate the eco
mode.
R
You cannot set eco mode when you set the repeater mode
“
On
”
. If required, set the repeater mode to
“
Off
”
(page 23).
I cannot register a handset
to a base unit.
R
You entered the wrong PIN. If you forget your PIN, contact an
authorised service centre.
Battery recharge
Problem
Cause/solution
The handset beeps and/or
flashes.
R
Battery charge is low. Fully charge the batteries (page 8).
30
Useful Information
TGC41xHK_(en-hk)_0622_ver001.pdf 30
22/6/2016 4:24:24 PM
