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Panasonic KX-TG9391 Operating Instructions Manual Download Page 4

Introduction

4

For assistance, please visit http://www.panasonic.com/help

Accessory information

Supplied accessories

*1 Both of the AC adaptors function well.
*2 See page 4 for replacement battery information.
*3 The handset cover comes attached to the handset.

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

Replacement battery information:

L

Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This model requires 2 AAA 
(R03) batteries for every handset. For best performance, we recommend using Panasonic 
rechargeable batteries (Order No. HHR-4DPA). To order, please call 1-800-332-5368 or visit 
http://www.panasonic.com/batterystore

No.

Accessory item/Order number

Quantity

KX-TG9391

KX-TG9392

1

AC adaptor for base unit

*1

/PQLV207T or PQLV219Z

1

1

2

4-wire telephone line cord with green plugs/PQJA10088Z

1

1

3

2-wire telephone line cord with transparent plugs/PQJA10075Z

1

1

4

Corded handset/PNLXP1001Z

1

1

5

Corded handset cord/PQJA212V

1

1

6

Rechargeable batteries

*2

2

4

7

Handset cover

*3

/PNYNTGA430BR

1

2

8

Belt clip/PNKE1004Z1

1

2

9

Charger/PNLC1001YT

1

2

j

AC adaptor for charger

*1

/PQLV209T or PQLV219Z

1

2

1

2

3

4

5

6

7

8

9

j

No.

Accessory item

Order number

1

Headset

KX-TCA60, KX-TCA86, KX-TCA92, KX-TCA93, KX-TCA94, KX-TCA95

2

2-line splitter

KX-J42

1

L

Headset shown is
KX-TCA86.

2

TG9391.book  Page 4  Tuesday, July 8, 2008  8:01 AM

Summary of Contents for KX-TG9391

Page 1: ...ons before using the unit and save them for future reference For assistance visit our website http www panasonic com help for customers in the U S A or Puerto Rico Charge the batteries for about 7 hours before initial use Operating Instructions Expandable Digital Corded Cordless Answering System Model No KX TG9391 with 2 Handsets Model shown is KX TG9391 Model No KX TG9392 ...

Page 2: ...ook entries 24 Programming Programmable settings 25 Special instructions for programmable settings 31 Registering a unit 32 Caller ID Service Using Caller ID service 33 Caller list 33 Answering System Answering system 36 Turning the answering system on off 36 Greeting message 36 Listening to messages using the base unit 37 Listening to messages using the handset 38 Remote operation 39 Answering sy...

Page 3: ...s phone Notable differences between the models KX TG9391 series 1 Feature differences Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets page 5 L Model shown is KX TG9392 Model No Base unit Handset Part No Part No Quantity KX TG9391 1 KX TG9391 KX TGA939 1 KX TG9392 KX TG9391 KX TGA939 2 ...

Page 4: ...rechargeable batteries Order No HHR 4DPA To order please call 1 800 332 5368 or visit http www panasonic com batterystore No Accessory item Order number Quantity KX TG9391 KX TG9392 1 AC adaptor for base unit 1 PQLV207T or PQLV219Z 1 1 2 4 wire telephone line cord with green plugs PQJA10088Z 1 1 3 2 wire telephone line cord with transparent plugs PQJA10075Z 1 1 4 Corded handset PNLXP1001Z 1 1 5 Co...

Page 5: ... 1 Outside call including 1 extension and 1 outside party Line 2 Outside call including 1 extension and 1 outside party A maximum of 5 parties are available Line 1 Conference call including 2 extensions and 1 outside party Line 2 Outside call including 1 extension and 1 outside party The following operations are possible simultaneously L An outside call and 1 pair of intercom call can be made at a...

Page 6: ...id or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow it to become wet at all This may cause a fire If the telephone line cord plug becomes wet immediately pull it from the telephone wall jack and do not use L Do not excessively pull the corded handset cord from the base unit This may cause the base unit t...

Page 7: ...ion avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other L For maximum coverage and noise free communications place your base unit at a convenient high and central location with no obstructions between the cordless handset and base unit in an indoor environment away from electronic appliances such as TVs radios personal computers wireless...

Page 8: ...ive powder Notice for product disposal transfer or return L This product can store your private confidential information To protect your privacy confidentiality we recommend that you erase the information such as phonebook or caller list entries from the memory before you dispose of transfer or return the product ...

Page 9: ...E Speakerphone SP PHONE indicator N 6 Play Message indicator O ERASE P STOP EXIT Q ANSWER SELECT R ANSWER ON indicator S ANSWER ON T LOCATOR INTERCOM U Navigator key V 7 8 VOL Volume V Handset A Speaker B Soft keys C Headset jack D C TALK E s SP PHONE Speakerphone F Dial keypad TONE G FLASH CALL WAIT H Charge indicator Ringer indicator I Receiver J Display K OFF L Navigator key V Volume V M PAUSE ...

Page 10: ... Item Meaning W X Indicates the selected line s for answering system operations and settings Ringer volume page 29 is off 1 3 Night mode is on page 31 PRIV Call privacy mode is on page 21 1 Corresponding line number s is indicated next to the item Item Meaning 1 Battery level w Within range of the base unit L When flashing Handset is searching for the base unit page 48 c d The line is in use L Whe...

Page 11: ...settings Customer support Menu icon Menu feature View Caller ID Phonebook Answering device Ringer settings Initial settings Customer support Status Meaning Light off The line is available Light on The line is in use Flashing rapidly A call is being received Flashing A call is put on hold or the answering system is answering a call Symbol Meaning Perform with the base unit Y Perform with the handse...

Page 12: ...remain connected at all times It is normal for the adaptor to feel warm during use L The AC adaptor should be connected to a vertically oriented or floor mounted AC outlet Do not connect the AC adaptor to a ceiling mounted AC outlet as the weight of the adaptor may cause it to become disconnected During a power failure The base unit will work as a standard telephone using power from the telephone ...

Page 13: ...e line jack To connect to a 2 line telephone jack To connect to 2 single line telephone jacks If you use the unit as a single line telephone only Be sure to connect the telephone line cord to LINE 1 2 to allow usage of the unit during a power failure page 12 Change the line selection mode from Auto to Line1 page 17 Note L Check tel line 2 is displayed on the unit To erase it see page 47 4 wire cor...

Page 14: ... in the event of the following noise is heard during conversations Caller ID features do not function properly To connect to a 2 line telephone jack For this connection please purchase a Panasonic 2 line splitter page 4 Example DSL ADSL line is line 2 To connect to 2 single line telephone jacks Example DSL ADSL line is line 2 Line 1 Line 2 To single line telephone jacks RJ11C DSL ADSL filter 2 wir...

Page 15: ...age 4 6 1 Press the notch on the handset cover firmly and slide it in the direction of the arrow 2 Insert the batteries negative T end first Close the handset cover Note L When replacing batteries remove the old batteries Attention A nickel metal hydride battery that is recyclable powers the product you have purchased Please call 1 800 8 BATTERY 1 800 822 8837 for information on how to recycle thi...

Page 16: ... before use Display language You can select either English or Español as the display language The default setting is English 1 MENU i 1 1 0 2 V Select the desired setting 3 Press the middle soft key to save 4 Proceed with the operation for your unit Base unit EXIT Handset OFF Voice guidance language You can select either English or Español as the voice guidance language of the answering system The...

Page 17: ...ss V or to move the cursor to the digit then make the correction L The date and time may be incorrect after a power failure In this case set the date and time again Line selection mode The line selection mode determines which line is selected when you lift the corded handset you press SP PHONE on the base unit when making answering calls you press C s on the handset when making answering calls The...

Page 18: ...one number L To correct a digit press CLEAR 2 C L An available line is automatically selected and the line number is displayed To change the line selection mode see page 17 L You can also select the line manually by pressing LINE 1 or LINE 2 3 When you finish talking press OFF or place the handset on the charger Note L The LINE1 indicator or LINE2 indicator on the base unit lights up while using t...

Page 19: ...e desired volume while the base unit is ringing for an incoming call Note L You can also program the base unit ringer volume beforehand page 29 Temporary base unit ringer off While the base unit is ringing for a call you can turn the ringer off temporarily by pressing Using the handset Y When a call is being received the ringer indicator and c and or d flashes rapidly 1 Lift the handset and press ...

Page 20: ... special features of your host PBX such as transferring an extension call or accessing optional telephone services Note L To change the flash time see page 29 For call waiting or Call Waiting Caller ID service users To use call waiting you must first subscribe to the call waiting service of your service provider telephone company This feature allows you to receive calls while you are already talki...

Page 21: ...ll 2 V Privacy i SELECT 3 V On or Off i SELECT L When this feature is turned on PRIV is displayed Note for base unit and handset L This feature will turn off after you hang up the call Using the other line during a call You can use the other line in the following ways When a call is being received on the other line during a conversation an interrupt tone will be heard page 28 You can answer the 2n...

Page 22: ...ated on the same dial key Base unit Press 8 to move the cursor to the next space Handset Press to move the cursor to the next space Correcting a mistake 1 Proceed with the operation for your unit Base unit Press 7 or 8 to move the cursor to the character or number you want to erase Handset Press or to move the cursor to the character or number you want to erase 2 Press CLEAR and then enter the app...

Page 23: ...ns the character you are searching for page 22 L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key L If there is no entry corresponding to the character you selected the next entry is displayed 3 V Scroll through the phonebook if necessary Searching by group 1 Proceed with the operation for your unit Base unit C Handset MENU i 2 ...

Page 24: ...it or MENU on the handset in step 1 to change the dialing mode temporarily to tone Copying phonebook entries You can copy phonebook entries from the base unit to a handset or vice versa Important L Group ringer tones are not copied L You cannot copy the phonebook entries between handsets Copying an entry 1 C 2 V Select the desired entry i MENU 3 V Copy i SELECT 4 V Enter the handset number to copy...

Page 25: ...ed main menu i SELECT Handset Press V or to select the desired menu i SELECT 3 Press V or to select the desired item in sub menu 1 i SELECT L In some cases you may need to select from sub menu 2 i SELECT 4 Press V or to select the desired setting i SAVE L This step may vary depending on the feature being programmed L To exit the operation press EXIT on the base unit or OFF on the handset Note L Se...

Page 26: ...gs Set date time Date and time 1 17 Time adjustment 1 Contrast Line select 17 Set tel line Caller ID edit 34 Set dial mode 1 16 Set flash time 1 Line1 Line2 29 Set line mode 1 Line1 Line2 VM tone detect 1 42 Change language Display language 16 Voice prompt 1 16 Customer support 31 Main menu Sub menu 1 Sub menu 2 Page View Caller ID 33 Phonebook 22 Answering device Play new msg Play all msg Erase a...

Page 27: ...errupt tone Night mode Start End 31 On Off 31 Initial settings Set date time Date and time 1 17 Alarm 31 Time adjustment 1 Contrast Key tone Auto talk 19 Line select 17 Set tel line Caller ID edit 34 Set dial mode 1 16 Set flash time 1 Line1 Line2 29 Set line mode 1 Line1 Line2 VM tone detect 1 42 Registration HS registration 32 Deregistration 32 Change language Display language 16 Voice prompt 1 ...

Page 28: ...nit and handset can program the item L In the following table indicates the default settings Operating unit Feature Feature code Setting System setting 1 Page Y Alarm 7 2 0 Off Once Daily 31 Y Auto talk 2 2 0 0 On Off 19 Y Caller ID edit Caller ID number auto edit 2 1 4 On Off 34 Y Call screening 3 1 0 On Off 36 Y Contrast Display contrast 1 4 5 Level 1 6 3 Y Customer support 6 8 0 31 Y Date and t...

Page 29: ...1 Y Remote code 3 0 6 111 r 39 Y Ring count 2 1 1 Toll saver 2 7 rings 4 r 41 Y Ringer tone 5 6 1 6 1 Line 1 Line 2 Line 1 Tone 1 Line 2 Tone 2 Base unit Tone 1 3 Melody 1 3 Handset Tone 1 5 Melody 1 10 Y Ringer volume 7 1 6 0 Line 1 Line 2 Base unit Level 1 3 Off Handset Level 1 6 Off Y Set dial mode 1 2 0 Tone Pulse r 16 Y Set flash time 8 1 2 1 Line 1 Line 2 80ms 90ms 100ms 110ms 160ms 200ms 25...

Page 30: ...r several seconds even if the caller has already hung up You may either hear a dial tone or no one on the line when you answer the call 7 When the ringer volume is turned off is displayed followed by the selected line number s and the base unit and or handset do not ring for outside calls 8 The flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary The set...

Page 31: ...e L When the night mode is turned on 3 is displayed Alarm An alarm sounds at the set time for 3 minutes once or daily Alarm can be set for each handset Important L Set the date and time beforehand page 17 1 MENU i 7 2 0 2 V Select the desired alarm option i SELECT 3 Set the desired time i OK 4 V Select the desired ringer tone i SELECT L We recommend selecting a ringer tone different from the ringe...

Page 32: ...nging press the same button to stop Then repeat this step L The next step should be completed within 90 seconds 3 Handset Press OK then wait until a long beep sounds Note L When you purchase an additional handset refer to the additional handset s installation manual for registration Deregistering a handset A handset can cancel its own registration or the registration of another handset that is sto...

Page 33: ...inger tone for phonebook This feature can help you identify who is calling by using different ringer tones for different groups of callers When adding an entry to the phonebook you can assign it to the desired group page 22 When a call is received from a caller assigned to a group the group s ringer you selected rings after the caller information is displayed If you select No ringer ID default the...

Page 34: ... the corded handset Handset Press LINE 1 or LINE 2 Caller ID number auto edit feature Once you call back an edited number the unit remembers the Area Code and Format of the Edited Number Next time when someone calls from the same Area Code caller information is customized by the unit as follows When the call is being received the Caller ID number is displayed in the same Format as the Edited Numbe...

Page 35: ...own in the desired format 3 SAVE 4 If necessary edit the party s name 16 characters max i OK 5 If necessary edit the party s phone number 24 digits max i OK 6 V Select the desired group page 22 i SELECT 2 times L To add other entries repeat from step 2 7 EXIT 1 MENU i 2 1 3 2 V Select the desired entry L To edit the number press SAVE i Press EDIT repeatedly until the phone number is shown in the d...

Page 36: ... ANSWER ON L The ANSWER ON indicator lights up To turn off Press ANSWER ON L The ANSWER ON indicator turns off Call screening While a caller is leaving a message you can listen to the call through the base unit s or handset s speaker To adjust the speaker volume press or V repeatedly You can answer the call by lifting the corded handset from the base unit or pressing C on the handset Note L To tur...

Page 37: ...bscribers only If caller information was received for the call you can call the caller back while listening to a message 1 Press EDIT during playback L To edit the number before calling back press EDIT repeatedly until the phone number is shown in the desired format page 34 2 Lift the corded handset L The unit automatically uses the line you set in line selection mode page 17 to call back When the...

Page 38: ...epeatedly until the phone number is shown in the desired format page 34 3 C L The unit automatically uses the line you set in line selection mode page 17 to call back When the line selection mode is set to Auto the indicated line c or d is used for the call If the indicated line is already being used or you want to select the other line press LINE 1 or LINE 2 Erasing all messages Erasing all messa...

Page 39: ...uch tone phone 2 After the greeting message starts enter your remote access code L The unit will announce the number of new messages L The voice guidance announcements are different depending on the voice guidance language setting page 16 3 Follow the voice guidance prompts as necessary or control the unit using remote commands page 40 4 When finished hang up Voice guidance When the English voice ...

Page 40: ...e phone you can enter your remote access code and begin remote operation page 39 Note L If you want to turn on the answering system for the line which has not been selected in Turning the answering system on off page 36 enter the desired remote commands 1 8 2 8 or 0 8 refer to the column to the left to turn on and access the other line Skipping the greeting message to leave a message You can leave...

Page 41: ...ering system page 36 L To use this unit s answering system rather than the voice mail service provided by your service provider telephone company please contact your service provider telephone company to deactivate your voice mail service If your service provider telephone company cannot do this Set this unit s Ring count setting so that this unit s answering system answers calls before the voice ...

Page 42: ...even after you have listened to all new messages turn it off by pressing and holding OFF on the handset until a beep sounds L If your voice mail service uses voice mail tones and the message is over 3 minutes long the unit may not indicate new messages Voice mail VM tone detection Your service provider telephone company sends special signals sometimes called voice mail tones or stutter tones to th...

Page 43: ...r its extension number L To stop paging press OFF 3 When you finish talking press OFF Answering an intercom call 1 Lift the corded handset or press INTERCOM to answer the page 2 When you finish talking place the corded handset on the cradle or press INTERCOM 1 Press C to answer the page 2 When you finish talking press OFF Note for base unit and handset L The ringer volume for intercom calls follow...

Page 44: ...o put both lines on hold press HOLD To talk with only one caller press LINE 1 or LINE 2 for the party with which you want to continue talking To resume both lines press CONF 1 During an outside call press HOLD 2 times 2 To answer a 2nd call press LINE 1 or LINE 2 To make a 2nd call press LINE 1 or LINE 2 then dial the phone number 3 When the 2nd call is connected press MENU i V Conference i SELECT...

Page 45: ...arties can continue the conversation Note for the base unit and handset L The outside call can be put on hold by pressing HOLD Only the person who placed the call on hold can resume the full conference by pressing CONF Handset locator You can locate a misplaced handset by paging it 1 Base unit LOCATOR L All registered handsets beep for 1 minute 2 To stop paging Base unit Press LOCATOR Handset Pres...

Page 46: ... slide it down B and to the right C until it is secure Belt clip You can hang the handset on your belt or pocket using the supplied belt clip To attach the belt clip To remove the belt clip Headset optional Connecting a headset to the handset allows for hands free conversations We recommend using the Panasonic headset noted on page 4 25 4 mm 1 inch Screws 120 V AC 60 Hz A B C ...

Page 47: ...rom all electrical appliances and try again L Recording was too short Try again Failed L Phonebook copy failed page 24 Confirm the other unit the receiver is in standby mode and try again Incomplete L Phonebook copy is incomplete The receiver s phonebook memory is full Erase the unnecessary phonebook entries page 23 from the other unit the receiver and try again Memory full L The phonebook memory ...

Page 48: ... the splitter L Disconnect the base unit from the telephone line and connect the line to a known working telephone If the working telephone operates properly contact our service personnel to have the unit repaired If the working telephone does not operate properly contact your service provider telephone company w is flashing L The handset has not been registered to the base unit Register the hands...

Page 49: ... Contact your DSL ADSL provider for details The base unit and or handset does not ring L The ringer volume is turned off Adjust the ringer volume page 29 L Night mode is turned on Turn it off page 31 I cannot make a call L The dialing mode may be set incorrectly Change the setting page 16 L The handset is too far from the base unit Move closer and try again I cannot make long distance calls L Make...

Page 50: ...rst contact your service provider telephone company and subscribe to the desired service After subscribing you may need to contact your service provider telephone company again to activate this specific service even if you already subscribed to both Caller ID and Call Waiting with Caller ID services CWID Problem Cause solution The unit does not record new messages L The answering system is not tur...

Page 51: ... L You are using a rotary pulse telephone Try again using a touch tone phone While recording a greeting message or listening to messages the unit rings and recording stops L A call is being received Answer the call and try again later Problem Cause solution Liquid or other form of moisture has entered the base unit handset L Disconnect the AC adaptor and telephone line cord from the base unit Remo...

Page 52: ...lephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make nece...

Page 53: ...e or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Some cordless telephones operate at frequencies that may cause interference to nearby TVs a...

Page 54: ...stance please visit http www panasonic com help ENERGY STAR As an ENERGY STAR Participant Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency ENERGY STAR is a U S registered mark Notice ...

Page 55: ...wer consumption Base unit Standby Approx 1 1 W Maximum Approx 2 0 W Charger Standby Approx 0 6 W Maximum Approx 3 6 W Operating conditions 5 C 40 C 41 F 104 F 20 80 relative air humidity dry Dimensions Base unit Approx 127 mm 216 mm 155 mm 5 inches 8 1 2 inches 6 3 32 inches Handset Approx 156 mm 49 mm 32 mm 6 1 8 inches 1 15 16 inches 1 1 4 inches Charger Approx 51 mm 75 mm 88 mm 2 inches 2 15 16...

Page 56: ...r speech impaired users can call 1 877 833 8855 TTY users hearing or speech impaired users can call 1 866 605 1277 Purchase Parts Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at http www pstc panasonic com or send your request by E mail to npcparts us panasonic com You may also contact us directly at 1 800 332 5368 Phone 1 800 237 9080 Fax Only Monda...

Page 57: ...udes both parts and labor for batteries antennas and cosmetic parts cabinet This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico This Limited Warranty is extended only to the original purchaser and only covers products purchased as new Ship In Service For assistance in the continental U S A in obtaining repairs please ship the product prepaid to...

Page 58: ...RAGE THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY As examples this excludes damages for lost time lost calls or messages cost of having someone remove or re install an installed unit if applicable travel to and from the servicer The items listed are not exclusive but are for illustra...

Page 59: ...mode 16 Direct commands 28 Display Contrast 28 Language 16 E Error messages 47 F Flash 20 29 G Greeting message 36 Group ringer tone 33 H Handset Deregistration 32 Locator 45 Registration 32 Headset optional 46 Hold 20 I Intercom 43 Interrupt tone 28 K Key tone 28 L Line mode 29 Line selection mode 17 M Making calls Base unit 18 Handset 18 Memory full 23 37 38 47 Menu icons 11 Messages full 36 37 ...

Page 60: ...d 2008 Panasonic Communications Co Ltd All Rights Reserved Serial No Date of purchase found on the bottom of the base unit Name and address of dealer If you need assistance with setup or operation 1 Visit our website http www panasonic com help 2 Contact us via the web at http www panasonic com contactinfo 3 Call us at 1 800 211 PANA 1 800 211 7262 TTY users hearing or speech impaired users can ca...

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