Useful Information
47
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s
AC adaptor and turn on the handset.
General use
Problem
Cause/solution
The handset does not
turn on even after
installing charged
batteries.
L
Place the handset on the base unit or charger to turn
on the handset.
The unit does not
work.
L
Make sure the batteries are installed correctly (page
8).
L
Fully charge the batteries (page 8).
L
Check the connections (page 8).
L
Unplug the base unit’s AC adaptor to reset the unit and
turn off the handset. Reconnect the adaptor, turn on
the handset and try again.
L
The handset has not been registered to the base unit.
Register the handset (page 30).
The handset display is
blank or dark.
L
The handset is in screen saver mode (page 12).
Activate the handset display again by:
– pressing
{
<
}
or
{
>
}
when on a call.
– pressing
{i
c
}
at all other times.
L
“
LCD in charging
”
is set to
“
Off
”
while on charge.
Change the setting (page 24).
L
The handset is not turned on. Turn the power on (page
13).
I cannot hear a dial
tone.
L
Make sure that you are using the supplied telephone
line cord. Your old telephone line cord may have a
different wiring configuration.
L
The base unit’s AC adaptor or telephone line cord is
not connected. Check the connections.
L
Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our
service personnel to have the unit repaired. If the
working telephone does not operate properly, contact
your service provider/telephone company.
TG8522_23AL(e).book Page 47 Thursday, June 3, 2010 9:09 AM
