Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R
If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow
to display.
R
Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to
“
Off
”
(page 24).
R
Move closer to the base unit.
Time on the unit has
shifted.
R
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 23).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R
Edit the phonebook entry name to fit in 1 line of text (page 20).
Answering system
Problem
Cause/solution
The unit does not record
new messages.
R
The answering system is turned off. Turn it on (page 33).
R
The message memory is full. Erase unwanted messages
(page 34).
R
The recording time is set to
“
Greeting Only
”
. Change the
setting (page 37).
R
If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 36).
I cannot operate the
answering system
remotely.
R
The remote access code is not set. Set the remote access
code (page 35).
R
You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 35).
R
The answering system is turned off. Turn it on (page 36).
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Useful Information
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