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Panasonic KX-TG6611E, Operating Instructions Manual

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Panasonic KX-TG6611E Operating Instructions Manual Download Page 44

Useful Information

44

Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333

Caller ID

Answering system (KX-TG6621/KX-TG6622/KX-TG6623/KX-TG6624)

Problem

Cause/solution

Caller information is not 
displayed.

L

You must subscribe to a Caller ID service. Contact your 
service provider/telephone company for details.

L

If your unit is connected to any additional telephone 
equipment, remove and plug the unit directly into the wall jack.

L

If you use a DSL/ADSL service, we recommend connecting a 
DSL/ADSL filter between the base unit and the telephone line 
jack. Contact your DSL/ADSL provider for details.

L

Other telephone equipment may be interfering with this unit. 
Disconnect the other equipment and try again.

Caller information is slow 
to display.

L

Depending on your service provider/telephone company, the 
unit may display the caller’s information at the 2nd ring or later.

L

Move closer to the base unit.

Time on the unit has 
shifted.

L

Incorrect time information from incoming Caller ID changes 
the time. Set the time adjustment to 

“

Manual

”

 (off) (page 24).

The name stored in the 
phonebook is not fully 
displayed while an outside 
call is being received.

L

Edit the phonebook entry name to fit in 1 line of text (page 21).

Problem

Cause/solution

The unit does not record 
new messages.

L

The answering system is turned off. Turn it on (page 32).

L

The message memory is full. Erase unwanted messages 
(page 33).

L

The recording time is set to 

“

Greeting Only

”

. Change the 

setting (page 36).

L

If your own greeting message is not recorded properly, callers 
are unable to leave a message. Record your own greeting 
message again (page 33).

L

If you subscribe to a voice mail service, messages are 
recorded by your service provider/telephone company, not 
your telephone. Change the unit’s number of rings setting or 
contact your service provider/telephone company (page 35).

My own greeting message 
cannot be properly heard.

L

Record your own greeting message again (page 33).

I cannot operate the 
answering system.

L

Someone is using the unit. Wait for the other user to finish.

L

A caller is leaving a message. Wait for the caller to finish.

L

The handset is too far from the base unit. Move closer.

TG6611-6621E(e).book  Page 44  Tuesday, December 7, 2010  2:00 PM

Summary of Contents for KX-TG6611E

Page 1: ...offered by your service provider telephone company Before initial use see Getting Started on page 11 Please access our online customer survey http panasonic net pcc tel q Operating Instructions Model No KX TG6621E KX TG6622E Digital Cordless Answering System Model No KX TG6611E KX TG6612E KX TG6613E Digital Cordless Phone KX TG6623E KX TG6624E Model shown is KX TG6611 TG6611 6621E e book Page 1 Tu...

Page 2: ...honebook 21 Copying phonebook entries 22 Programming Programmable settings 23 Special programming 26 Registering a unit 28 Caller ID Service Using Caller ID service 30 Caller list 30 Answering System Answering system 32 Turning the answering system on off 32 Greeting message 33 Listening to messages using the base unit 33 Listening to messages using the handset 34 Remote operation 34 Answering sys...

Page 3: ...series KX TG6611 KX TG6611 KX TGA660 1 KX TG6612 KX TG6611 KX TGA660 2 KX TG6613 KX TG6611 KX TGA660 3 KX TG6621 series KX TG6621 KX TG6621 KX TGA660 1 KX TG6622 KX TG6621 KX TGA660 2 KX TG6623 KX TG6621 KX TGA660 3 KX TG6624 KX TG6621 KX TGA660 4 Series Answering system Intercom Between handsets KX TG6611 series r 1 KX TG6621 series r r 1 1 Single handset models Intercom calls can be made between...

Page 4: ...may have a different capacity from that of the supplied batteries No Accessory item Part number Quantity KX TG6611 KX TG6621 KX TG6612 KX TG6622 KX TG6613 KX TG6623 KX TG6624 1 AC adaptor PNLV226EZ 1 2 3 4 2 Telephone line cord PNJA1037Z for U K 1 1 1 1 3 Rechargeable batteries 1 2 4 6 8 4 Handset cover 2 1 2 3 4 5 Charger 3 1 2 3 1 2 3 4 5 Accessory item Model number Rechargeable batteries HHR 4N...

Page 5: ...day 9 00am 5 30pm Friday 9 30am 5 30pm Excluding public holidays L Or go on line through our Internet Accessory ordering application at www pas europe com L Most major credit and debit cards accepted L All enquiries transactions and distribution facilities are provided directly by Panasonic U K Ltd L It couldn t be simpler L Also available through our Internet is direct shopping for a wide range o...

Page 6: ...elecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting http www doc panasonic de Contact to Authorised Representative Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany For your future reference We recommend keeping a rec...

Page 7: ...may cause such devices to malfunction resulting in an accident L Do not allow the AC adaptor or telephone line cord to be excessively pulled bent or placed under heavy objects Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto the telephone line cord...

Page 8: ...dry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with loc...

Page 9: ...trical and electronic products and batteries should not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directives 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable re...

Page 10: ...onsumption Base unit 1 Standby Approx 0 4 W Maximum Approx 2 3 W Base unit 2 Standby Approx 0 5 W Maximum Approx 2 4 W Charger Standby Approx 0 1 W Maximum Approx 1 8 W Operating conditions 0 C 40 C 20 80 relative air humidity dry 1 KX TG6611 KX TG6612 KX TG6613 2 KX TG6621 KX TG6622 KX TG6623 KX TG6624 Note L Design and specifications are subject to change without notice L The illustrations in th...

Page 11: ...se unit KX TG6621 KX TG6622 KX TG6623 KX TG6624 DSL ADSL filter not supplied is required if you have DSL ADSL service Charger 220 240 V AC 50 60 Hz Use only the supplied telephone line cord Hook Hooks Click Press plug firmly Correct Wrong To telephone line DSL ADSL filter 220 240 V AC 50 60 Hz Use only the supplied telephone line cord Hook Hooks Click Press plug firmly Correct Wrong To telephone l...

Page 12: ...g a power failure We recommend connecting a corded type telephone without AC adaptor to the same telephone line or to the same telephone line jack using a T adaptor Your Panasonic sales shop can offer you more information about connection possibilities Note for battery installation L Use the supplied rechargeable batteries For replacement we recommend using the Panasonic rechargeable batteries not...

Page 13: ...the batteries L The battery level may not be displayed correctly after you replace the batteries In this case place the handset on the base unit or charger and let it charge for at least 7 hours Controls Base unit KX TG6611 KX TG6612 KX TG6613 A Charge contacts B x Locator KX TG6621 KX TG6622 KX TG6623 KX TG6624 A Charge contacts B Speaker C Message counter D 4 Erase E Stop F Volume up down 7 8 Re...

Page 14: ... Navigator key V or Scroll through various lists and items Volume or V Adjust the receiver or speaker volume while talking y Caller list View the caller list R Redial View the redial list Display Handset display items B C L A F D E I J H G K A B Item Meaning l Range status The more bars visible the closer the handset is to the base unit _ Out of base unit range x Paging intercom mode s Speakerphon...

Page 15: ... Line in use Someone is using the line IN USE Answering system is being used by another handset or the base unit 2 Item Meaning Item Meaning Answering system answers calls with a greeting message and caller messages are not recorded Selecting Greeting Only page 36 Icon Action Returns to the previous screen or outside call 8 Displays the menu M Accepts the current selection j Displays a previously ...

Page 16: ...vating eco mode your unit can reduce the base unit transmission power by up to 90 in standby mode You can turn on off one touch eco mode by just pressing ECO R The default setting is Normal When the one touch eco mode is on Low is temporarily displayed and i is shown on the handset display instead of w When the one touch eco mode is off Normal is temporarily displayed and i goes off from the hands...

Page 17: ... that the wall and the fixing method are strong enough to support the weight of the unit Base unit KX TG6611 KX TG6612 KX TG6613 Base unit KX TG6621 KX TG6622 KX TG6623 KX TG6624 1 When mounting the base unit on a wall do not pass the cords through these hooks Charger Screws Not supplied 1 56 mm Hook Hooks Screws Not supplied 83 mm 1 1 25 mm Screws Not supplied Hooks TG6611 6621E e book Page 17 Tu...

Page 18: ...storing a calling card access number and or PIN in the phonebook a pause is also needed page 21 Example If you need to dial the line access number 0 when making outside calls with a PBX 1 0 s l 2 Dial the phone number s C Note L A 3 second pause is inserted each time l is pressed Repeat as needed to create longer pauses Answering calls When a call is being received the ringer indicator flashes rap...

Page 19: ...lows you to receive calls while you are already talking on the phone If you receive a call while on the phone you will hear a call waiting tone If you subscribe to both Caller ID and Call Waiting with Caller ID services the 2nd caller s information is displayed after you hear the call waiting tone on the handset 1 Press ECO R to answer the 2nd call 2 To switch between calls press ECO R Note L Plea...

Page 20: ...be made Incoming calls can be answered but all other functions are disabled while key lock is on To turn key lock on press 8 for about 3 seconds L is displayed L To turn key lock off press for about 3 seconds Note L Calls to emergency numbers cannot be made until key lock is turned off TG6611 6621E e book Page 20 Tuesday December 7 2010 2 00 PM ...

Page 21: ...ding to each character located on that dial key L If there is no entry corresponding to the character you selected the next entry is displayed 3 r Scroll through the phonebook if necessary 4 C Editing entries 1 Find the desired entry page 21 s 8 2 r Edit s M 3 Edit the name if necessary 16 characters max page 39 s M 4 Edit the phone number if necessary 24 digits max s M 2 times s ic Erasing entrie...

Page 22: ...ge 21 s 8 2 r Copy s M 3 r Select the handset you want to send the phonebook entry to s M L When an entry has been copied Completed is displayed L To continue copying another entry r Yes s M s r Select the desired entry s M 4 ic Copying all entries 1 n s 8 2 r Copy All s M 3 r Select the handset you want to send the phonebook entry to s M L When all entries have been copied Completed is displayed ...

Page 23: ...de Example Press 8 1 1 2 Select the desired setting s M L This step may vary depending on the feature being programmed L To exit the operation press ic Note L In the following table indicates the default settings L In the following table indicates the reference page number L Display menu order and sub menu may vary depending on your model Display the menu tree and direct command code table Main me...

Page 24: ... Sub menu 2 Settings Code Set Date Time 2 101 16 Alarm 1 Once 2 Daily 0 Off 720 26 Time Adjustment 2 4 1 Caller ID 0 Manual 226 Operation Code Paging the desired unit 274 38 Sub menu 1 Sub menu 2 Settings Code Ringer Volume Handset 5 0 6 Off 6 6 160 18 Base Unit 1 2 0 6 Off 6 3 160 Ringtone 6 7 Handset Ringtone 1 161 Night Mode On Off 1 On 0 Off 238 27 Start End 23 00 06 00 237 27 Ring Delay 1 30 ...

Page 25: ...Time 2 101 16 Alarm 1 Once 2 Daily 0 Off 720 26 Time Adjustment 2 4 1 Caller ID 0 Manual 226 Handset Name 104 27 Caller Barred 2 217 27 Eco Setup Transmission Power 2 1 Normal 2 Low 725 16 Display Setup LCD Key Backlight 1 On 0 Off 276 Contrast Display contrast 1 6 Level 1 6 3 145 Keytones 9 1 On 0 Off 165 Call Restrict 2 256 28 Auto Talk 10 1 On 0 Off 200 18 Line Setup Recall Flash 2 11 0 900 mse...

Page 26: ...s feature off if you prefer not to hear key tones while you are dialling or pressing any keys including confirmation tones and error tones 10If you subscribe to a Caller ID service and want to view the caller s information after lifting up the handset to answer a call turn off this feature 11The recall flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary...

Page 27: ...de on off page 27 Setting the ring delay This setting allows the handset to ring during night mode if the caller waits long enough After the selected amount of time passes the handset rings If you select No Ringing the handset never rings during night mode 1 8 239 2 r Select the desired setting s M s ic Note L When the answering system answers the call this feature does not work KX TG6621 KX TG662...

Page 28: ...re to be restricted Storing area codes here prevents the restricted handsets from dialling any phone number in that area code 1 8 256 2 Enter the base unit PIN default 0000 L If you forget your PIN see page 42 3 r Select the handsets to be restricted s t L All handsets registered to the base unit are displayed L Q is displayed next to the selected handset numbers L To cancel a selected handset pre...

Page 29: ...d successfully w is displayed Note L While registering Base in registering is displayed on all registered handsets L When you purchase an additional handset refer to the additional handset s installation manual for registration Deregistering a handset A handset can cancel its own registration to the base unit or other handsets registered to the same base unit This allows the handset to end its wir...

Page 30: ...ceive another new call y is displayed again Note L Even when there are unviewed missed calls y disappears from the standby display if the following operation is performed by one of the registered handsets Being replaced on the base unit or charger Pressing ic Phonebook name display When caller information is received and it matches a phone number stored in the phonebook the stored name in the phon...

Page 31: ...ect the desired entry 3 W s r Yes s M s ic Erasing all caller information 1 y 2 W s r Yes s M s ic Storing caller information to the phonebook 1 y 2 r Select the desired entry s I 3 r Phonebook s M 4 To store the name continue from step 2 Adding entries page 21 TG6611 6621E e book Page 31 Tuesday December 7 2010 2 00 PM ...

Page 32: ...f new messages are not displayed on the handset even if the answering system is turned on If you use the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering sy...

Page 33: ...nit plays a different pre recorded greeting message asking callers to call again Resetting to a pre recorded greeting message If you want to use a pre recorded greeting message once you record your own greeting message you need to erase your own greeting message 1 8 3 4 2 M s ic Playing back the greeting message 1 8 3 3 2 ic Listening to messages using the base unit When new messages have been rec...

Page 34: ...Yes s M s ic Remote operation Using a touch tone phone you can call your phone number from outside and access the unit to listen to messages or change answering system settings The unit s voice guidance prompts you to press certain dial keys to perform different operations Remote access code A 3 digit remote access code must be entered when operating the answering system remotely This code prevent...

Page 35: ... system remotely If the answering system is off you can turn it on remotely 1 Dial your phone number from a touch tone phone 2 Let the phone ring 20 times L A long beep is heard 3 Enter your remote access code within 10 seconds after the long beep L The greeting message is played back L You can either hang up or enter your remote access code again and begin remote operation page 34 Answering syste...

Page 36: ...efore the voice mail service of your service provider telephone company does It is necessary to check the number of rings required to activate the voice mail service provided by your service provider telephone company before changing this setting Change the number of rings of the voice mail service so that the answering system can answer the call first To do so contact your service provider teleph...

Page 37: ...company not your telephone When you have new messages 6 is displayed on the handset if message indication service is available Please contact your service provider telephone company for details of this service Important L If 6 still remains on the display even after you have listened to new messages turn it off by pressing and holding for 2 seconds L To use the voice mail service provided by your ...

Page 38: ... x Handset Press ic Transferring calls conference calls Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets 1 During an outside call press 4 to put the call on hold 2 r Select the desired unit s M 3 Wait for the paged party to answer L If the paged party does not answer press to return to the outside call 4 To complete the transfer Press ic L ...

Page 39: ... the same dial key press to move the cursor to the next space then press the appropriate dial key If you do not press any dial key within 5 seconds after entering a character the character is fixed and the cursor moves to the next space Character entry modes The available character entry modes are Alphabet ABC Numeric 0 9 Greek F Extended 1 G Extended 2 H and Cyrillic I When in these entry modes e...

Page 40: ...9 8333 Extended 1 character table N L The following are used for both uppercase and lowercase Extended 2 character table O L The following are used for both uppercase and lowercase Cyrillic character table P TG6611 6621E e book Page 40 Tuesday December 7 2010 2 00 PM ...

Page 41: ...L Recording was too short Try again Failed L Phonebook copy failed page 22 Confirm the other handset the receiver is in standby mode and try again Incomplete L The receiver s phonebook memory is full Erase the unwanted phonebook entries from the other handset the receiver and try again Memory Full L The phonebook memory is full Erase unwanted entries page 21 L Message memory is full Erase unwanted...

Page 42: ...orking telephone If the working telephone operates properly contact our service personnel to have the unit repaired If the working telephone does not operate properly contact your service provider telephone company Problem Cause solution The display is in a language I cannot read L Change the display language page 16 While programming the display returns to standby mode L A call matching an entry ...

Page 43: ...erence Re position the base unit and use the handset away from sources of interference L Move closer to the base unit L If you use a DSL ADSL service we recommend connecting a DSL ADSL filter between the base unit and the telephone line jack Contact your DSL ADSL provider for details L Unplug the base unit s AC adaptor to reset the unit and turn off the handset Reconnect the adaptor turn on the ha...

Page 44: ...he time adjustment to Manual off page 24 The name stored in the phonebook is not fully displayed while an outside call is being received L Edit the phonebook entry name to fit in 1 line of text page 21 Problem Cause solution The unit does not record new messages L The answering system is turned off Turn it on page 32 L The message memory is full Erase unwanted messages page 33 L The recording time...

Page 45: ...your current code page 34 L Press each key firmly L The answering system is turned off Turn it on page 35 Problem Cause solution Liquid or other form of moisture has entered the handset base unit L Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and leave to dry for at least 3 days After the handset base unit are completely dry reconnect t...

Page 46: ...technical and or safety standards required in the country where this product is used or to damage occurred during transit to or from the purchaser 4 If at any time during the guarantee period any part or parts of the product are replaced with a part or parts not supplied or approved by us or of an objective quality safe and suitable for the product or the product has been dismantled or repaired by...

Page 47: ...8 Control type 14 D Date and time 16 Direct command code 23 Display Contrast 25 Language 16 E Eco mode 16 Equalizer 19 Error messages 41 H Handset Deregistration 29 Locator 38 Name 27 Registration 29 Hold 19 I Incoming call barring 27 Intercom 38 K Key lock 20 Keytones 25 M Making calls 18 Missed calls 30 Mute 19 N Night mode 27 P Pause 18 Phonebook 21 PIN 28 Power failure 12 Power on off 16 Priva...

Page 48: ...ing page in the Operating Instructions If your product is not working properly IMPORTANT If you still have any problems please call the Panasonic DECT Helpline 0844 844 3898 U K 01289 8333 Rep of Ireland or contact us through our website www panasonic co uk Sales Department Panasonic House Willoughby Road Bracknell Berkshire RG12 8FP 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan TG6611 6...

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