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Operating Instructions

Digital Cordless Answering System

Digital Cordless Phone

Model No.  

KX-TG2711BX
KX-TG2712BX
KX-TG2711UE
KX-TG2712UE

Model No.  

KX-TG2721BX
KX-TG2722BX
KX-TG2721UE

Model shown is KX-TG2711.

Before initial use, see “Getting Started”
on page 8.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for
future reference.

Please access our online customer survey: 
http://panasonic.net/pcc/tel/q

TG2711_21BX_UE(en)_0906_ver001.p1   1

2012/09/06   18:55:16

Summary of Contents for KX-TG2711BX

Page 1: ...TG2722BX KX TG2721UE Model shown is KX TG2711 Before initial use see Getting Started on page 8 Thank you for purchasing a Panasonic product Please read these operating instructions before using the unit and save them for future reference Please access our online customer survey http panasonic net pcc tel q TG2711_21BX_UE en _0906_ver001 p1 1 2012 09 06 18 55 16 ...

Page 2: ... entries 15 Programming Programmable settings 17 Special programming 19 Caller ID Service Using Caller ID service 21 Caller list 21 Answering System Answering system 23 Turning the answering system on off 23 Greeting message 23 Listening to messages using the base unit 24 Listening to messages using the handset 25 Remote operation 25 Answering system settings 27 Voice Mail Service Voice mail servi...

Page 3: ...277BX 1 KX TG2722BX KX TG2721BX KX TGA277BX 2 KX TG2721UE KX TG2721UE KX TGA277BX 1 R The suffix BX UE in the following model numbers will be omitted in these instructions KX TG2711BX KX TG2712BX KX TG2721BX KX TG2722BX KX TG2711UE KX TG2712UE KX TG2721UE Feature differences Series Answering system Intercom Phonebook copy Between handsets Between handsets KX TG2711 series 1 1 KX TG2721 series 2 2 ...

Page 4: ... See page 4 for replacement battery information 3 The handset cover comes attached to the handset A B C D E Additional replacement accessories Please contact your nearest Panasonic dealer for sales information Accessory item Model number Rechargeable batteries HHR 4MVT or HHR 4MRT 1 Battery type Nickel metal hydride Ni MH 2 x AAA R03 size for each handset DECT repeater KX A405 1 Replacement batter...

Page 5: ...t allow the AC adaptor or telephone line cord to be excessively pulled bent or placed under heavy objects Operating safeguards R Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners R Do not disassemble the product R Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow it to become wet at all This may cause a fire If the te...

Page 6: ...eport a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions SAVE THESE INSTRUCTIONS For best performance Base unit location avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with eac...

Page 7: ...only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Specifications R Standard DECT Digital Enhanced Cordless Telecommunications GAP Generic Access Profile R Frequency range 1 88 GHz to 1 90 GHz R RF transmission power Approx 10 mW average power per channel R Power source 100 240 V AC 50 60 Hz...

Page 8: ...irmly Use only the supplied telephone line cord DSL ADSL filter not supplied is required if you have DSL ADSL service Correct Incorrect To power outlet Click To telephone line DSL ADSL filter n Charger To power outlet Hooks Battery installation R USE ONLY Ni MH batteries AAA R03 size R Do NOT use Alkaline Manganese Ni Cd batteries R Confirm correct polarities Rechargeable Ni MH ONLY 8 Getting Star...

Page 9: ...r battery charging R It is normal for the handset to feel warm during charging R Clean the charge contacts of the handset base unit and charger with a soft and dry cloth once a month Before cleaning the unit disconnect from power outlets and any telephone line cords Clean more often if the unit is exposed to grease dust or high humidity Battery level Icon Battery level High Medium Low Needs chargi...

Page 10: ...key M N Off Power Microphone Charge contacts Navigator key MDN MCN MFN or MEN Scroll through various lists and items Volume MDN or MCN Adjust the receiver or speaker volume while talking MFN Caller list View the caller list MEN T Redial View the redial list Base unit n KX TG2711 series page 3 B A M N Locator Charge contacts 10 Getting Started TG2711_21BX_UE en _0906_ver001 p10 10 2012 09 06 18 55 ...

Page 11: ...outside call R When flashing slowly The call is put on hold R When flashing rapidly An incoming call is now being received ECO The base unit transmission power is set to Low page 12 Answering system is on 2 page 23 Battery level Alarm is on page 19 P Privacy mode is on 1 page 18 New voice mail message received 3 page 28 IN USE R Someone is using the line 1 R Answering system is being used by anoth...

Page 12: ...The default setting is Tone Tone For tone dial service Pulse For rotary pulse dial service 1 M N 2 MbN Base Unit Setup a M N 3 MbN Dial Mode a M N 4 MbN Select the desired setting a M N a M N One touch eco mode The MR ECON button on the handset enables you to activate the eco function with one touch By activating eco mode your unit can reduce the base unit transmission power by up to 90 in standby...

Page 13: ...nce service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 15 Example If you need to dial the line access number 0 when making outside calls with a PBX 1 0 a M N 2 Dial the phone number a M N Note R A 3 second pause is inserted each time M N is pressed Answering calls 1 Lift the handset and press M N or M N when the unit rings R You can also answe...

Page 14: ...l waiting or Call Waiting Caller ID you must first subscribe with your service provider telephone company This feature allows you to receive calls while you are already talking on the phone If you receive a call while on the phone you will hear a call waiting tone If you subscribe to both Caller ID and Call Waiting with Caller ID services the 2nd caller s information is displayed after you hear th...

Page 15: ...ode a M N 2 Press the dial key 0 to 9 which contains the character you are searching for page 30 R Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key R If there is no entry corresponding to the character you selected the next entry is displayed 3 MbN Scroll through the phonebook if necessary 4 M N Editing entries 1 Find the desire...

Page 16: ...e copying another entry MbN Yes a M N a MbN Select the desired entry a M N 4 M N Copying all entries 1 M N a M N 2 MbN Copy All a M N 3 Enter the handset number you wish to send the phonebook entry to R When all entries have been copied Completed is displayed 4 M N 16 Phonebook TG2711_21BX_UE en _0906_ver001 p16 16 2012 09 06 18 55 17 ...

Page 17: ...exit the operation press M N Note R In the following table indicates the default settings R In the following table indicates the reference page number R Display menu order and sub menu may vary depending on your model Main menu Sub menu 1 Sub menu 2 Caller List 21 Answer System 1 Play New Msg 25 Play All Msg 25 Erase All Msg 2 25 Greeting Start REC 2 Record greeting 24 Play Greeting 24 Default 2 R...

Page 18: ...Code 19 Privacy Mode 3 10 Off Base Unit PIN 36 Repeater Mode Off 20 1 KX TG2721 series page 3 2 If you program these settings using one of the handsets you do not need to program the same item using another handset KX TG2712 KX TG2722 3 KX TG2712 KX TG2722 4 The ringer tone may continue to play for several seconds even if the caller has already hung up You may either hear a dial tone or no one on ...

Page 19: ...red alarm option a M N Off Turns alarm off Go to step 8 Once An alarm sounds once at the set time Daily An alarm sounds daily at the set time Go to step 6 5 Enter the desired date and month 6 Set the desired time a M N 7 MbN Select the desired alarm tone a M N R We recommend selecting a different ringer tone from the one used for outside calls 8 M N a M N R When the alarm is set is displayed Note ...

Page 20: ...flashing Registering the DECT repeater KX A405 to the base unit Note R Please use a repeater that has not yet been registered to another unit If the repeater is registered to another unit deregister it first referring to the Installation Guide for the DECT repeater 1 Base unit Proceed with the operation for your model n KX TG2711 series page 3 Press and hold M N for about 5 seconds No registration...

Page 21: ...ayed again Note R Even when there are unviewed missed calls Missed Call disappears from the standby display if the following operation is performed by one of the registered handsets Being replaced on the base unit or charger Pressing M N Phonebook name display When caller information is received and it matches a phone number stored in the phonebook the stored name in the phonebook is displayed and...

Page 22: ...se All a M N 4 MbN Yes a M N a M N Storing caller information to the phonebook 1 MFN 2 MbN Select the desired entry a M N 3 MbN Add Phonebook a M N 4 To store the name continue from step 3 Adding entries page 15 22 Caller ID Service TG2711_21BX_UE en _0906_ver001 p22 22 2012 09 06 18 55 18 ...

Page 23: ...g system is turned on If you use the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off The answering system is preset to on Base unit Press M N...

Page 24: ...use a pre recorded greeting message once you record your own greeting message you need to erase your own greeting message 1 M N 2 MbN Answer System a M N 3 MbN Greeting a M N 4 MbN Default a M N 2 times 5 M N Playing back the greeting message 1 M N 2 MbN Answer System a M N 3 MbN Greeting a M N 4 MbN Play Greeting a M N 5 M N Listening to messages using the base unit When new messages have been re...

Page 25: ...laying message Key Operation 5 Erase all messages 6 Reset to a pre recorded greeting message 1 If pressed within the first 5 seconds of a message the previous message is played 2 To resume playback MbN Play a M N Calling back Caller ID subscribers only If caller information is received for the call you can call the caller back while listening to a message 1 Press M N during playback 2 MbN Call Bac...

Page 26: ... and prompts you to press 1 to perform a specific operation or press 2 to listen to more available operations Note R If you do not press any dial keys within 10 seconds after a voice guidance prompt the unit disconnects your call Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you Key Operation 1 Repeat message d...

Page 27: ...d by your service provider telephone company please contact your service provider telephone company to deactivate your voice mail service If your service provider telephone company cannot do this Set this unit s Number of Rings setting so that this unit s answering system answers calls before the voice mail service of your service provider telephone company does It is necessary to check the number...

Page 28: ...ave new messages is displayed on the handset if message indication service is available Please contact your service provider telephone company for details of this service Important R If still remains on the display even after you have listened to new messages turn it off by pressing and holding for 2 seconds R To use the voice mail service provided by your service provider telephone company rather...

Page 29: ... Press M N Transferring calls conference calls Available for KX TG2712 KX TG2722 Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets 1 During an outside call press M N 2 MbN Intercom a M N R flashes to indicate the outside call is on hold 3 Enter the desired handset number you want to transfer to 4 Wait for the paged party to answer R If the p...

Page 30: ...r another character located on the same dial key press MEN to move the cursor to the next space then press the appropriate dial key Character entry modes The available character entry modes are Alphabet ABC Numeric 0 9 Greek Extended 1 Extended 2 and Cyrillic When in these entry modes except Numeric you can select which character is entered by pressing a dial key repeatedly When the unit displays ...

Page 31: ...lowing are used for both uppercase and lowercase Extended 2 character table R The following are used for both uppercase and lowercase Cyrillic character table 31 Useful Information TG2711_21BX_UE en _0906_ver001 p31 31 2012 09 06 18 55 18 ...

Page 32: ...d Re register the handset page 35 Troubleshooting If you still have difficulties after following the instructions in this section disconnect the base unit s AC adaptor and turn off the handset then reconnect the base unit s AC adaptor and turn on the handset General use Problem Cause solution The handset does not turn on even after installing charged batteries R Place the handset on the base unit ...

Page 33: ...lay is in a language I cannot read R Change the display language page 12 I cannot activate the eco mode R You cannot set eco mode when you set the repeater mode On If required set the repeater mode to Off page 20 Battery recharge Problem Cause solution The handset beeps and or flashes R Battery charge is low Fully charge the batteries page 9 I fully charged the batteries but still flashes or the o...

Page 34: ...R You must subscribe to a Caller ID service Contact your service provider telephone company for details R If your unit is connected to any additional telephone equipment remove and plug the unit directly into the wall jack R If you use a DSL ADSL service we recommend connecting a DSL ADSL filter between the base unit and the telephone line jack Contact your DSL ADSL provider for details R Other te...

Page 35: ...lution Liquid or other form of moisture has entered the handset base unit R Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and leave to dry for at least 3 days After the handset base unit are completely dry reconnect the AC adaptor and telephone line cord Insert the batteries and charge fully before use If the unit does not work properly ...

Page 36: ...andset number you want to cancel a M N 5 MbN Yes a M N R A confirmation tone sounds R The handset does not beep when cancelling its own registration 6 M N Changing the base unit PIN Personal Identification Number Important R If you change the PIN please make note of your new PIN The unit will not reveal the PIN to you If you forget your PIN contact an authorised service centre 1 M N 2 MbN Base Uni...

Page 37: ...ough to support the weight of the unit R Drive the screws not supplied into the wall n Base unit n Charger 50 mm Screws Hook Longer than 20 mm Space 6 mm 25 mm Screws Hooks Longer than 20 mm Space 5 mm 37 Useful Information TG2711_21BX_UE en _0906_ver001 p37 37 2012 09 06 18 55 18 ...

Page 38: ...e calls 29 D Date and time 12 Dialling mode 12 Display Contrast 18 Language 12 E Eco mode 12 Error messages 32 F First ring 18 H Handset Deregistration 36 Locator 29 Registration 35 Hold 14 I Intercom 29 K Keytones 18 M Making calls 13 Missed calls 21 Mute 14 P Pause 13 Phonebook 15 PIN 36 Power failure 9 Power on off 11 Privacy mode 18 R Recall flash 14 Redialling 13 Repeater 20 Ringer tone 18 S ...

Page 39: ...39 Notes TG2711_21BX_UE en _0906_ver001 p39 39 2012 09 06 18 55 19 ...

Page 40: ...e of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Web Site http www panasonic net Panasonic System Networks Co Ltd 2012 PNQX5412ZA PNQX5412ZA PNQX5412ZA TT1012MU0 A TG2711_21BX_UE en _0906_ver001 p40 40 2012 09 06 18 55 19 ...

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