Panasonic KX-TG2421 Operating Instructions Manual Download | Manualshive

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Useful Information

46

For assistance, please call 1-800-211-PANA (7262).

Troubleshooting

General use

Programmable settings

Problem

Cause & solution

The unit does not work.

L

Make sure that the battery is installed correctly (page
10).

L

Check the connections (page 9).

L

Fully charge the battery (page 11).

L

Clean the charge contacts and charge again (page 11).

L

Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.

L

Re-install the battery (page 10) and fully charge it.

The display shows “

No

link to base. Move

closer to base, try

again.

” and an alarm

tone sounds.

L

The handset is too far from the base unit. Move closer
and try again.

L

Plug in the base unit’s AC adaptor.

L

Raise the base unit antenna.

L

If the above remedies do not solve the problem, the
handset may have lost communication with the base
unit. Register the handset again (page 38).

I cannot hear a dial tone.

L

Confirm that the telephone line cord is connected (page
9).

L

Disconnect the unit from the telephone line and connect
a known working telephone. If the working telephone
operates properly, contact our service personnel to
have the unit repaired. If the working telephone does
not operate properly, contact your telephone company.

Problem

Cause & solution

I cannot program items.

L

Programming is not possible while the handset and
base unit are being used.

L

Do not pause for over 1 minute while programming.

L

Move closer to the base unit.

While programming, the
handset starts to ring.

L

A call is being received. Answer the call and start again
from the beginning after hanging up.

TG2421_2422(e).book Page 46 Friday, January 28, 2005 10:15 AM

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Summary of Contents for KX-TG2421

Page 1: ...ctions before using the unit and save for future reference For assistance visit our website http www panasonic com for customers in the U S A or Puerto Rico Charge the battery for 6 hours before initial use 2 4 GHz Digital Cordless Phone Model No KX TG2421 Operating Instructions 2 4 GHz Digital Cordless Phone with Dual Handsets Model No KX TG2422 Model shown is KX TG2421 ...

Page 2: ...ying all items 24 Caller ID Service Using Caller ID service 25 Caller list 26 Viewing the caller list and calling back 26 Editing a caller s phone number before calling back 27 Storing caller information into the phonebook 27 Erasing caller information 28 Intercom Features Handset locator 29 For KX TG2421 users 29 For KX TG2422 users 29 Intercom KX TG2422 only 29 Transferring a call KX TG2422 only...

Page 3: ...TG2422 only 44 Error messages 45 Troubleshooting 46 General use 46 Programmable settings 46 Making answering calls Intercom 47 Phonebook 47 Caller ID 48 Battery charge 49 Power failure 49 Important information about subscription services 50 FCC and other information 51 Technical information 54 Base unit 54 Handset 54 Charger unit KX TG2422 only 54 Warranty 55 Customer services 57 Index Index 58 ...

Page 4: ...receipt here Your phone L References in these operating instructions to the charger and to the other handset are for KX TG2422 users only Serial No Date of purchase found on the bottom of the unit Name and address of dealer Energy Star As an ENERGY STAR Participant Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency ENERGY STAR is a U S registered mark...

Page 5: ...der number Quantity KX TG2421 KX TG2422 1 AC adaptor PQLV19Z 1 2 2 Telephone line cord PQJA10075Z 1 1 3 Wall mounting adaptor PQKL10067Z1 1 1 4 Battery HHR P105 1 2 5 Handset cover PQYNTG2421WR 1 2 6 Belt clip PQKE10393Z1 1 7 Charger unit PQLV30029ZW 1 1 2 3 4 5 6 7 Accessory items Order number Rechargeable nickel metal hydride Ni MH battery HHR P105 Headset KX TG2421 only KX TCA60 KX TCA86 KX TCA...

Page 6: ...ill any liquid on the unit 11 To reduce the risk of electric shock do not disassemble this unit Take the unit to an authorized service center when service is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the unit is subsequently used 12 Unplug this unit from power outlets and refer servicing to an authoriz...

Page 7: ...lets or keys to touch the battery ies otherwise a short circuit may cause the battery ies and or the conductive material to overheat and cause burns L Charge the battery ies provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual WARNING L To prevent the risk of fire or electrical shock do not expose this product to ra...

Page 8: ...p the unit away from electrical noise generating devices such as fluorescent lamps and motors L The unit should be kept free from excessive smoke dust high temperature and vibration L The unit should not be exposed to direct sunlight L Do not place heavy objects on top of the unit L When you leave the unit unused for a long period of time unplug this unit from power outlet L The unit should be kep...

Page 9: ...KX TG2422 only To single line telephone jack RJ11C Telephone line cord To power outlet 120 V AC 60 Hz AC adaptor Raise the antenna Fasten the AC adaptor cord Hooks Fasten the AC adaptor cord to prevent it from being disconnected AC adaptor To power outlet 120 V AC 60 Hz Bottom of the charger Hooks ...

Page 10: ...ard telephone to the same telephone line or to the same telephone jack using the Panasonic KX J66 T adaptor Emergency power can be supplied to the unit by connecting a Panasonic battery back up power supply noted on page 5 If you subscribe to an xDSL service L Please attach a noise filter contact your xDSL provider to the telephone line between the base unit and the telephone line jack in the even...

Page 11: ...once a month Clean more often if the unit is subject to grease dust or high humidity Battery strength You can confirm the battery strength on the handset display Recharging the battery Recharge the battery when Recharge battery is displayed or 7 flashes on the handset display the handset beeps intermittently while it is in use Note L Recharge the handset battery for more than 15 minutes or the dis...

Page 12: ...ximize the battery life Battery replacement If battery performance diminishes make sure you have cleaned the charge contacts and fully charged the battery The battery needs to be replaced if any of the following are displayed after a few phone calls even when you have fully charged the battery Recharge battery 7 flashing Charge for 6h 8 L Use only the rechargeable Panasonic battery noted on page 5...

Page 13: ... call 1 800 211 PANA 7262 13 Controls and displays Controls Base unit KX TG2421 KX TG2422 A Antenna B IN USE indicator C Charge contacts D CHARGE indicator E HANDSET LOCATOR F HANDSET LOCATOR 1 G HANDSET LOCATOR 2 A B C D E A B C D F G ...

Page 14: ... Charge contacts K Ringer indicator Message indicator L Receiver M Display N MENU O OFF P MUTE CLEAR Q HOLD R HOLD INTERCOM Charger unit KX TG2422 only A Charge contacts B CHARGE indicator Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing V or KX TG2421 KX TG2422 A B C D E F G H I J K L M N B O P Q R A B ...

Page 15: ...ndset display will light for a few seconds after pressing any of the handset s controls or lifting the handset off the base unit or charger They will also light when a call is being received Backlit handset keypad KX TG2421 only The dialing buttons will light for a few seconds after pressing any of the handset s controls or lifting the handset off the base unit They will also light when a call is ...

Page 16: ...it or charger Note L Talk alternately with the caller in a quiet room L If the other party has difficulty hearing you press V to decrease the speaker volume L While on a call you can switch from the receiver to the speakerphone by pressing s To switch back to the receiver press C To adjust the speaker volume 6 levels high to low are available While using the speaker press V or repeatedly To dial a...

Page 17: ...ing received the ringer indicator flashes rapidly 1 Lift the handset and press C or s L You can also answer a call by pressing any button except V or OFF Any key talk feature 2 When finished talking press OFF or place the handset on the base unit or charger Auto talk This feature allows you to answer a call by simply lifting the handset off the base unit or charger You do not need to press C To ac...

Page 18: ...itional minutes on hold the call will be disconnected MUTE button You can mute your voice during a conversation While mute is turned on you will be able to hear the other party but the other party will not be able to hear you To mute your voice press MUTE L Mute will flash on the display L To return to the conversation press MUTE C or s Voice enhancer This feature clarifies the voice of the person...

Page 19: ...ure is turned on battery operating time will be shortened page 12 Call share KX TG2422 only When the other handset is on an outside call this feature allows you to join that call To join a conversation press C or s when the other handset is on an outside call L Conference will be displayed PAUSE button for PBX long distance service users A pause is sometimes required when making calls using a PBX ...

Page 20: ...o answer the 2nd call L The 1st call is put on hold while you answer the 2nd call L To switch between calls press Flash Note L Please contact your telephone company for details and availability of this service in your area Temporary tone dialing for rotary pulse service users You can temporarily switch the dialing mode to tone when you need to access touch tone services for example answering servi...

Page 21: ...s Save L To add other items repeat from step 2 8 Press OFF Character table The dial keys can be used to enter characters To enter a character press the appropriate dial key repeatedly if necessary To enter another character that is located on the same dial key first press to move the cursor to the next space To edit correct a mistake Press or to move the cursor to the character or number you wish ...

Page 22: ...SA Press 5 repeatedly to display any name with the initial L L If there is no item corresponding to the letter you selected the next item will be displayed 3 Press V repeatedly to display the desired item L To exit the phonebook press OFF L To dial the displayed number press C s or Call Editing items in the phonebook 1 Press Phonebook then press Search 2 Press V or repeatedly to display the desire...

Page 23: ...ry or pulse service you need to press before pressing MENU in step 1 to change the dialing mode temporarily to tone Copying phonebook items KX TG2422 only You can copy one or all of the phonebook items of one handset to the phonebook of the other handset Important L Make sure the destination handset is not in use L Do not place your handset on the base unit or charger until copying has finished ot...

Page 24: ...Press MENU 2 Scroll to Copy phonebook by pressing V or then press 3 Scroll to Copy all items by pressing V or then press L When all items have been copied Complete will be displayed L The destination handset display will show Phonebook Receiving then Phonebook Received 4 Press OFF ...

Page 25: ...ored name will be displayed and logged in the caller list Personalized name display L If the unit cannot receive caller information the following will be displayed Out of area The caller dialed from an area which does not provide Caller ID service Private caller The caller requested not to send caller information Long distance The caller called you long distance L If the unit is connected to a PBX...

Page 26: ... V to search from the most recent call or press to search from the oldest call L The caller s name and phone number are displayed alternately L To exit the caller list press OFF 3 Press C or s Note L You can also press Rcvd calls to enter the caller list L Calling back will not be possible if the caller information does not include a phone number L In some cases you may have to edit the number bef...

Page 27: ...call that number After that calls from that caller s area code will be edited automatically This feature can be turned on or off page 36 The default setting is ON Note L The handset can remember up to 4 area codes to be edited Phone numbers from the 4 most recently edited area codes will be automatically edited L This feature will not be activated until edited numbers are called back L If you move...

Page 28: ...V or to enter the caller list 2 Press V or repeatedly to display the desired item 3 Press CLEAR L To erase other items repeat from step 2 L To exit the caller list press OFF Erasing all items Make sure that you have no missed calls 1 Press V or to enter the caller list 2 Press All erase L To cancel erasing press No 3 Press Yes ...

Page 29: ... for 1minute 2 Base unit To stop paging press HANDSET LOCATOR1 or HANDSET LOCATOR2 OR Handset To stop paging press OFF Intercom KX TG2422 only Intercom calls can be made between 2 handsets Note L If you have difficulty hearing the other party while using the speaker decrease the speaker volume L If you receive a phone call while talking on the intercom you will hear 2 tones page 35 To answer the c...

Page 30: ... the paged party does not answer the call press C or s to return to the call If not answered within 1 minute the call will ring at your handset again If you still do not answer the call within 4 minutes the call will be disconnected Conference calls KX TG2422 only A conference call allows 2 handsets to speak together with an outside party 1 During an outside call press INTERCOM L The call will be ...

Page 31: ... correct number L If a pause is required when dialing press PAUSE where needed page 19 6 Press Save then press OFF Note L When storing your Voice Mail access number and your mailbox password press PAUSE to add pauses page 19 between the access number and the password as necessary Consult your telephone company for the required pause time Example To erase the Voice Mail access number Repeat steps 1...

Page 32: ...s 3 Press OFF when finished Note L If Voice Mail still remains on the display even after you have listened to new messages turn it off by pressing and holding OFF until the handset beeps L If your Voice Mail service uses Voice Mail tones and the message is over 3 minutes long the handset may not indicate new messages L If your Voice Mail service uses Voice Mail tones the tones will be heard from a...

Page 33: ...ne of the handsets you will not need to program the same item using the other handset KX TG2422 only Note L To exit programming press OFF at any time L To go back to the previous menu press or Back or press or Select while Go back is displayed Main menu Sub menu 1 Sub menu 2 Page V M access page 32 Ringer setting Ringer volume page 34 Ringer tone page 34 Interrupt tone 1 page 35 Voice enhancer pag...

Page 34: ... and 4 melodies The default setting is Tone 1 1 Press MENU 2 Scroll to Ringer setting by pressing V or then press 3 Scroll to Ringer tone by pressing V or then press 4 Press V or repeatedly to select the desired setting L You can also select the ringer tone by pressing 1 to 7 L If the ringer volume has been turned off the handset will not ring 5 Press Save then press OFF Note L If you subscribe to...

Page 35: ... turned on you can answer a call by lifting the handset off the base unit or charger without pressing C The default setting is OFF 1 Press MENU 2 Scroll to Initial setting by pressing V or then press 3 Scroll to Auto talk by pressing V or then press 4 Press V or repeatedly to select On or Off 5 Press Save then press OFF Note L If you subscribe to Caller ID service and want to view the caller s inf...

Page 36: ...etting is level 3 1 Press MENU 2 Scroll to Initial setting by pressing V or then press 3 Scroll to LCD contrast by pressing V or then press 4 Press V or repeatedly to select the desired setting 5 Press Save then press OFF Display language You can select either English default or Español as the display language 1 Press MENU 2 Scroll to Initial setting by pressing V or then press 3 Scroll to Change ...

Page 37: ... by pressing V or then press 3 Scroll to Set tel line by pressing V or then press 4 Scroll to Set flash time by pressing V or then press 5 Press V or repeatedly to select the desired setting 6 Press Save then press OFF Note L The setting should stay at 700 ms unless pressing Flash fails to pick up the Call Waiting call L If the unit is connected via a PBX certain PBX functions call transferring et...

Page 38: ...unication by placing the handset on the base unit or charger If you re register the handset using the other handset s extension number 1 or 2 the other handset will not function 1 Handset Press MENU 2 Scroll to Initial setting by pressing V or then press 3 Scroll to Registration by pressing V or then press 4 KX TG2421 base unit Press and hold HANDSET LOCATOR until the CHARGE indicator flashes KX T...

Page 39: ...Press OFF to exit programming mode Direct commands chart Feature Feature code Setting code Page Ringer volume 1 1 1 Low 2 Medium 3 High 0 Off page 34 Ringer tone 1 2 1 3 Tone pattern 1 3 4 7 Melody pattern 1 4 page 34 Interrupt tone 1 1 3 1 On 2 2 times 0 Off page 35 VM access 3 Go to step 2 on page 32 page 32 Voice enhancer 5 1 On 0 Off page 35 Copy phonebook 1 item 1 1 Go to step 4 on page 23 pa...

Page 40: ...he wrong code press OFF then start again by pressing MENU Store VM access 0 7 1 Go to step 5 on page 31 page 31 VM tone detect 0 7 2 1 On 0 Off page 31 Change language 0 8 1 English 2 Spanish page 36 Message alert 0 1 On 0 Off page 32 Handset registration 0 0 Go to step 4 on page 38 page 38 Feature Feature code Setting code Page ...

Page 41: ...of the clip 1 pull the right edge in the direction of the arrow 2 Headset optional KX TG2421 only Connecting an optional headset to the handset allows hands free phone conversations Please use only a Panasonic headset See page 5 for compatible headsets and ordering information To connect an optional headset to the handset L Model shown is KX TCA86 Note L To switch to the speakerphone press s To re...

Page 42: ... Wall mounting Base unit The base unit can be mounted on a wall phone plate 1 Connect the AC adaptor and the telephone line cord 2 Insert the hooks on the wall mounting adaptor into the holes A and B on the base unit To power outlet Fasten the AC adaptor cord Hooks A B ...

Page 43: ...daptor to hold the base unit then push it in the direction of the arrow until it clicks into place 4 Connect the telephone line cord Mount the unit then slide it down L Raise the antenna To remove the wall mounting adaptor While pushing down the release levers 1 remove the adaptor 2 2 ...

Page 44: ...4 mm 1 Charger unit KX TG2422 only The charger can be wall mounted as shown below 1 Connect the AC adaptor 2 Drive the screws not included into the wall using the wall mount template see below 3 Mount the charger 1 4 Slide it down 2 and to the right 3 until it is secure 1 2 3 25 4 mm Screws To power outlet 1 ...

Page 45: ...ing stopped Press OFF to exit Erase items from the other handset s phonebook page 22 When phonebook memory is available you can copy all phonebook items page 24 or individual items one by one page 23 1 No link to base Move closer to base try again L The handset has lost communication with the base unit Move closer to the base unit and try again L Confirm that the base unit s AC adaptor is plugged ...

Page 46: ... adaptor L Raise the base unit antenna L If the above remedies do not solve the problem the handset may have lost communication with the base unit Register the handset again page 38 I cannot hear a dial tone L Confirm that the telephone line cord is connected page 9 L Disconnect the unit from the telephone line and connect a known working telephone If the working telephone operates properly contac...

Page 47: ...e to make a call Try again later I cannot redial by pressing REDIAL L If the last number dialed was more than 48 digits long the number will not be redialed correctly L If you press REDIAL after you have started dialing this button functions as the PAUSE button To redial do not dial any numbers before pressing REDIAL I cannot have a conversation using the headset L Make sure that an optional heads...

Page 48: ... we recommend connecting a noise filter between the base unit and the telephone line jack Contact your xDSL provider for details L The name display service may not be available in some areas Contact your telephone company for details L Other telephone equipment may be interfering with this unit Disconnect the other equipment and try again L The caller requested not to send caller information page ...

Page 49: ...harge for 6h and 8 are displayed L Clean the charge contacts and charge again page 11 L The battery may need to be replaced page 12 If you install a new battery fully charge it page 11 The CHARGE indicator does not go out after the battery has been charged L This is normal The handset display is blank L Confirm that the battery is properly installed L Fully charge the battery page 11 Problem Cause...

Page 50: ...r Voice Mail you must first contact your telephone company and subscribe to the desired service L For more information contact your telephone company If the Call Waiting Caller ID CWID feature does not function L You may need to contact your telephone company to activate this specific service even if you already subscribed to both Caller ID and Call Waiting with Caller ID services CWID ...

Page 51: ... by are the REN without a decimal point e g 03 is a REN of 0 3 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC...

Page 52: ... to operate this device NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with th...

Page 53: ...operated with its antenna located 20 cm or more between antenna and all person s body excluding extremities of hands wrist and feet The handset unit may be carried and operated with only the specific provided belt clip Other non tested belt clips or similar body worn accessories may not comply and must be avoided The base and handset units must not be co located or operated in conjunction with any...

Page 54: ...equency 2 4 GHz 2 48 GHz Dimensions Approx height 167 mm x width 48 mm x depth 31 mm 69 16 x 17 8 x 17 32 Mass Weight Approx 107 g 0 24 lb Power supply Ni MH battery 2 4 V 830 mAh Security codes 1 000 000 Charger unit KX TG2422 only Operating environment 5 C 40 C 41 F 104 F Dimensions Approx height 65 mm x width 85 mm x depth 95 mm 29 16 x 311 32 x 33 4 Mass Weight Approx 97 g 0 21 lb Power consum...

Page 55: ...d cosmetic parts cabinet This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico This Limited Warranty is extended only to the original purchaser and only covers products purchased as new A purchase receipt or other proof of the original purchase date is required for warranty service To obtain service in the USA please contact Panasonic Services Co...

Page 56: ...RANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY As examples this excludes damages for lost time lost calls or messages cost of having someone remove or re install an installed unit if applicable travel to and from the servicer The items listed are not exclusive but are for illustration only AL...

Page 57: ...speech impaired users can call 1 877 833 8855 TTY users hearing or speech impaired users can call 1 866 605 1277 Purchase Parts Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at http www pasc panasonic com or send your request by E mail to npcparts us panasonic com You may also contact us directly at 1 800 332 5368 Phone 1 800 237 9080 Fax Only Monday ...

Page 58: ...38 D Dialing mode 37 Display 15 Display language 36 E Error messages 45 F FCC and other information 51 Flash button 19 Flash time 37 Function menu Direct commands 39 Table 33 H Handset locator 29 Headset optional 41 Hold 18 I Installation AC adaptor 9 Base unit 9 Charger unit 9 Telephone line cord 9 Intercom 29 Interrupt tone 35 K Key tone 38 L LCD contrast 36 Line mode 37 M Making calls 16 Messag...

Page 59: ...eral use 46 Making answering calls Intercom 47 Phonebook 47 Power failure 49 Programmable settings 46 TTY 5 V VE voice enhancer 18 VM Voice Mail 31 Voice enhancer 18 35 Voice Mail access number 31 Volume control Handset receiver 16 Handset speaker 16 W Wall mounting Base unit 42 Charger unit 44 Warranty 55 ...

Page 60: ...o not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co ...

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