Troubleshooting
56
While programming or
searching, the handset starts
to ring and the program/
search stops.
• A call is coming in. To answer the call, press
[
C
]
,
[
s
]
or
[SP-PHONE]
. Start again from
the beginning after hanging up.
You cannot make an intercom/
outside call.
• If the handset or base unit is in use, you may
not be able to make a call. Try again later.
• You cannot make an outside call when the
Dial Lock is turned on. To cancel the mode,
see page 48.
You cannot redial.
• If the last number dialed was more than
48 digits long, the number will not be redialed
correctly.
• You cannot redial when the Dial Lock is
turned on. To cancel the mode, see page 48.
The handset does not display
the caller’s phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her
Caller ID information (p. 25).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
• If the unit is connected to a telephone line
with DSL service, the unit may not display
caller’s phone number properly. We
recommend connecting a noise filter (contact
your DSL service provider) to the telephone
line between the unit and the telephone line
jack.
The handset and/or base unit
does not announce the
displayed caller’s name.
• The handset and/or base unit ringer volumes
are turned off. Set to high, medium, or low
(p. 16, 17).
• The Talking Caller ID feature is turned off.
Turn it on (p. 27).
Problem
Cause & Remedy
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