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Panasonic KX-TDA50, Installation Manual

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Panasonic KX-TDA50 Installation Manual Download Page 143

4.1 Troubleshooting

Installation Manual

143

List of Errors and Solutions

The tables below list the errors and their solutions.

When an error whose error code is indicated with "*" occurs in the Hybrid IP-PBX, the ALARM indicator on 
the front of the cabinet turns on red, and the system logs the error information.

When the error conditions indicated by the error codes "021", "091", "092", and "510" are recovered, the 
ALARM indicator will turn off automatically, indicating successful troubleshooting. When other errors are 
logged, the ALARM indicator will turn off only when the log for major or minor errors is cleared from the KX-
TDA50 Maintenance Console.

In other words, the ALARM indicator will turn off under the following conditions:

•

When the errors "021", "091", "092", and "510" are logged:

 when the error conditions are 

recovered

•

When other errors are logged:

 when the log for major or minor errors is cleared from the KX-

TDA50 Maintenance Console

Optional Service Card Initial Self Diagnosis

System Start-up and On-line Operation

Error Code

Error Message

PROBABLE CAUSE

SOLUTION

212

Echo canceller 
access error

•

Optional service card 
malfunction: ECHO

•

See if the corresponding optional 
service card is installed properly

•

Pull out and re-insert the 
corresponding optional service card

•

Press the Reset Button

•

Replace the corresponding optional 
service card

216

MSG card DSP 
error

•

Optional service card 
malfunction: MSG

217

MSG card data 
error

•

Optional service card 
malfunction: MSG

•

Erroneous recording of 
messages

•

See if the corresponding optional 
service card is installed properly

•

Pull out and re-insert the 
corresponding optional service card

•

Press the Reset Button

•

Re-record the messages

•

Replace the corresponding optional 
service card

Error Code

Error Message

PROBABLE CAUSE

SOLUTION

000*

MPR WDT 
overflow

•

Main Board (MPR) 
malfunction

•

Erroneous processing of 
Main Board (MPR) software

•

Software error due to external 
factors

•

Press the Reset Button

•

Reprogram the Hybrid IP-PBX

•

Replace the Hybrid IP-PBX

001

SDRAM bit error

Summary of Contents for KX-TDA50

Page 1: ...id IP PBX Installation Manual Thank you for purchasing a Panasonic Hybrid IP PBX Please read this manual carefully before using this product and save this manual for future use KX TDA50 MPR Version 2 0 SD Logo is a trademark ...

Page 2: ...80 4 Channel VoIP Gateway Card IP GW4 Extension Cards KX TDA5170 4 Port Hybrid Extension Card HLC4 KX TDA5171 4 Port Digital Extension Card DLC4 KX TDA5172 8 Port Digital Extension Card DLC8 KX TDA5173 4 Port Single Line Telephone Extension Card SLC4 KX TDA5174 8 Port Single Line Telephone Extension Card SLC8 KX TDA5175 4 Port Proprietary Extension Card PLC4 KX TDA5176 8 Port Proprietary Extension...

Page 3: ...ther equipment that can be connected to the Hybrid IP PBX refer to 1 2 2 System Connection Diagram Abbreviations in this manual Proprietary telephone PT Digital proprietary telephone DPT Analog proprietary telephone APT Portable station PS Single line telephone SLT 1 The KX T7090 headset can be connected to the KX T7000 KX T7200 KX T7300 and KX T7400 series telephones ...

Page 4: ...tlet please have one installed Do not bypass this safety feature by tampering with the plug 9 Do not allow anything to rest on the power cord Do not locate this product where the power cord may be stepped on or tripped on 10 To reduce the risk of fire or electric shock do not overload wall outlets and extension cords 11 Do not insert objects of any kind into this product through its slots and open...

Page 5: ...Installation Manual 5 SAVE THESE INSTRUCTIONS ...

Page 6: ... Installation Manual Precaution WARNING DO NOT REMOVE SD MEMORY CARD WHILE POWER IS SUPPLIED TO THE H Y B R I D I P P B X Doing so may cause the Hybrid IP PBX to fail to start when you restart the system ...

Page 7: ...o not clean with abrasive powders or with chemical agents such as benzene or thinner WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE THESE C...

Page 8: ... Servicenters for this product are listed in the servicenter directory Consult your certified Panasonic dealer for detailed instructions For Future Reference Please print record and retain the following information for future reference Note The serial number of this product can be found on the label affixed to the unit You should record the model number and the serial number of this unit as a perm...

Page 9: ...Software Explains the installation procedure structure and basic information of the KX TDA50 Maintenance Console Section 4 Troubleshooting Provides information on the Hybrid IP PBX and telephone troubleshooting About the Other Manuals Along with this Installation Manual the following manuals are available Feature Guide Describes all basic optional and programmable features of the Hybrid IP PBX and...

Page 10: ...he format US ACJMF03AKX TDA50 The digits represented by 03 are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label 3 Incidence of Harm to the Telephone Lines If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance n...

Page 11: ...to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CAUTION Any changes or modifications not expressly approve...

Page 12: ...lp Some wireless telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such interference the base of the wireless telephone should not be placed near or on top of a TV or VCR If interference is experienced move the wireless telephone further away from the TV or VCR This will often reduce or eliminate interference Operating near 2 4 GHz electric...

Page 13: ...4 2 2 4 Installation of the SD Memory Card 37 2 2 5 Frame Ground Connection 38 2 2 6 Installing Removing the Optional Service Cards 39 2 2 7 Types of Connectors 49 2 2 8 Wall Mounting KX TDA50 50 2 2 9 Wall Mounting AC Adaptor 53 2 2 10 Surge Protector Installation 56 2 3 Installation of the CO Line Cards 59 2 3 1 LCOT4 Card 59 2 3 2 CID4 Card 60 2 3 3 IP GW4 Card 61 2 4 Installation of the Extens...

Page 14: ...oorphones Door Openers External Sensors and External Relays 109 2 9 Connection of Peripherals 113 2 9 1 Connection of Peripherals 113 2 10 Power Failure Connections 117 2 10 1 Power Failure Connections 117 2 11 Starting the Hybrid IP PBX 118 2 11 1 Starting the Hybrid IP PBX 118 3 Guide for the Hybrid IP PBX PC Programming Software 123 3 1 Overview 124 3 1 1 Overview 124 3 2 Connection 125 3 2 1 C...

Page 15: ...Installation Manual 15 Section 1 System Outline This section provides general information on the Hybrid IP PBX including the system capacity and specifications ...

Page 16: ...le extensions in an ICD group are busy additional calls can be placed in a queue as they arrive While calls are waiting in the queue callers can hear background music BGM an outgoing message OGM etc Log in Log out Members of an ICD group can log in to or log out of a group manually Group members can log in at the beginning of a work shift and log out at the end of the day While logged in ICD group...

Page 17: ... the same extension number with the APT or DPT EXtra Device Port XDP Mode An SLT can be connected to a DPT which is connected to a Super Hybrid Port of the Hybrid IP PBX Unlike parallel mode XDP mode allows each telephone to act as an independent extension with its own extension number Digital XDP A DPT can be connected to another DPT which is connected to a DPT port or a Super Hybrid Port of the ...

Page 18: ...in unit is equipped with 4 analog trunk ports one LCOT4 card and 4 extension ports Super Hybrid Ports For system expansion optional service cards can be installed and an additional AC adaptor can also be connected Construction of Main Unit Main Board LCOT4 card installed by default Front Cover Cable Cover ...

Page 19: ...OH Pager Speaker Voice Processing System KX T7636 KX T7633 Remote PC PC Printer CO Telephone Company Lines Analog Hybrid IP PBX SLT CS PS Wireless Phone Fax Machine PC USB KX T7600 DPT KX T7600 DPT APT DSS Console DSS Console DPT Amplifier SLT DPT Router Private IP Network CTI Server PC PC External Sensor External Relay Device ...

Page 20: ...70 ECHO8 KX TDA5166 MSG2 KX TDA5191 RMT KX TDA5196 IP GW4 KX TDA5480 Telephone Company SLT Wireless Phone Fax Machine Hybrid IP PBX DPT DSS Console Voice Processing System APT Radio Amplifier Pager Speaker CID4 KX TDA5193 PT interface CS PS EXT CID KX TDA5168 SLT Wireless Phone Fax Machine APT DSS Console Voice Processing System Voice Processing System 4 Super Hybrid Ports 3 Main Board AC Cord AC ...

Page 21: ...S and PT interface CSs 1 1 KX TDA5171 4 Port Digital Extension Card DLC4 4 port digital extension card for DPTs DSS consoles a VPS and PT interface CSs 1 1 KX TDA5172 8 Port Digital Extension Card DLC8 8 port digital extension card for DPTs DSS consoles a VPS and PT interface CSs 1 2 KX TDA5173 4 Port Single Line Telephone Extension Card SLC4 4 port extension card for SLTs 1 KX TDA5174 8 Port Sing...

Page 22: ...DA5920 SD Memory Card for Software Upgrade to Enhanced Version Optional SD Memory Card to upgrade the Hybrid IP PBX with MPR version 1 or 1 1 to version 2 0 and for NDSS feature and CTI enhancement 1 KX A236 Additional AC Adaptor AC adaptor and AC cord for system expansion 1 1 The PT interface CS can be connected to the Hybrid IP PBX using a cable like a PT 2 One LCOT4 card is installed by default...

Page 23: ...Extension RJ11 4 wire each extension ports Paging Output 1 conductor jack External MOH Music on Hold Output 1 conductor jack Mode Conversion DP DTMF DTMF DP Ring Frequency 20 Hz 25 Hz selectable Central Office Loop Limit 1600 Ω maximum Operating Environment Temperature 0 C to 40 C 32 F to 104 F Humidity 10 to 90 non condensing Conference Call CO Line From 10 3 party conference call to 4 8 party co...

Page 24: ... wire T R DPT 1 pair wire D1 D2 or 2 pair wire T R D1 D2 APT 2 pair wire T R D1 D2 PT interface CS 1 pair wire D1 D2 DSS Console and Add on Key Module 1 pair wire D1 D2 Dimension 275 mm W 376 mm H 117 mm D 10 4 5 in 14 4 5 in 4 3 5 in Weight when fully mounted Under 3 5 kg 7 72 lb ...

Page 25: ...on of two DPTs and an SLT Ring Voltage 75 Vrms at 20 Hz 25 Hz depending on the Ringing Load Central Office Loop Limit 1600 Ω maximum Hookswitch Flash Timing Range 24 ms to 2032 ms Door Opener Current Limit 24 V DC 30 V AC 1 A maximum External Relay Current Limit 24 V DC 30 V AC 1 A maximum External Sensor Current Limit Power to the external sensor is provided from the DPH4 card and must be grounde...

Page 26: ...pe Without Additional AC Adaptor With Additional AC Adaptor Without MEC Card Without MEC Card With MEC Card SLT 24 24 KX T7600 series DPT DSS console Total 24 Total 24 Total 48 KX T7600 series DPT 24 24 48 KX T7600 series DSS console 4 4 Other DPT DSS console and APT Total 4 Total 24 Other DPT 4 24 Other DSS console 4 4 APT 4 24 DSS console 4 4 CS 4 8 PS 28 28 VPS 4 ports 1 VPS 1 1 A maximum of 4 ...

Page 27: ...r Selection You must connect an additional AC adaptor in any of the following conditions A total of more than 4 APTs DPTs except KX T7600 series and DSS consoles except KX T7600 series are connected More than 4 CSs are connected An MEC card is required to support a configuration with a total MEC figure exceeding 28 Equipment Type MEC Figure PT KX T7600 series DPT DSS console 1 Other DPT DSS consol...

Page 28: ...1 4 Specifications 28 Installation Manual Note For how to connect an AC adaptor or additional AC adaptor refer to 2 11 1 Starting the Hybrid IP PBX ...

Page 29: ... procedures to install the Hybrid IP PBX Detailed instructions for planning the installation site installing the optional service cards and cabling of peripheral equipment are provided Further information on system expansion and peripheral equipment installation is included ...

Page 30: ...3 Areas where shocks or vibrations are frequent or strong 4 High dust areas or places the system may come into contact with water or oil 5 Near devices that generate high frequencies such as sewing machines or electric welders 6 On or near computers telexes or other office equipment as well as microwave ovens or air conditioners It is preferable not to install the system in the same room as the ab...

Page 31: ...t again or turn off the Hybrid IP PBX using power switch then turn it on again 8 For safety purposes this unit is equipped with a grounded plug If you do not have a grounded outlet please have one installed Do not bypass this safety feature by tampering with the plug 9 Use twisted pair cable for CO line connection 10 CO lines should be installed with surge protectors For details refer to 2 2 10 Su...

Page 32: ... IP PBX 2 2 1 Unpacking Unpack the box and check the items below Main Unit 1 AC Cord 1 AC Adaptor 1 Screws for Wall Mounting 5 Washers for Wall Mounting 5 Mini Plug for pager and music source 2 SD Memory Card 1 Main Strap 1 Strap for the pre installed LCOT4 card 1 Optional Card Label Sheet 1 ...

Page 33: ...rid IP PBX Installation Manual 33 2 2 2 Names and Locations SD Memory Card Slot Cover Reset Button MOH port Pager port Super Hybrid Ports RS 232C port USB port System Initialize Switch DC IN 2 DC IN 1 Ground Terminal Power Switch ...

Page 34: ...ers Opening the Covers 1 Pull the slide button to the right and holding it slide the cable cover upwards Then turn the cable cover slightly to remove it 2 Remove the three screws 3 Holding the protrusions on both sides of the front cover swing the cover open 1 Slide Button Cable Cover Screw ...

Page 35: ... prefer you can remove the front cover Removing the Front Cover Holding the front cover open at about a 45 angle remove the front cover by pushing it in the direction of the arrow as shown below Attaching the Front Cover Fit the front cover to the main unit as shown below and then close the front cover ...

Page 36: ...losing the Covers 1 Close the front cover then tighten the three screws 2 Attach the rear hooks on the cable cover to the main unit then swing the cable cover closed so that the front hooks fit in place 3 Slide the cable cover down until it locks Screw Cable Cover ...

Page 37: ...he processes of the Hybrid IP PBX and all the customer data The SD Memory Card must be inserted before start up Do not remove the SD Memory Card while power is supplied to the Hybrid IP PBX Doing so may cause the Hybrid IP PBX to fail to start when you try to restart the system Note If you need to remove the SD Memory Card LED Indications Indication Color Description SD ACCESS Green SD memory card...

Page 38: ... up to 250 V AC 2 Connect the meter probes between the 2 main AC voltage points on the wall outlet The reading obtained should be 108 V AC to 132 V AC 3 Move one of the meter probes to the 3rd prong terminal GND Either the same reading or a reading of 0 volt should be obtained 4 If a reading of 0 volt at one terminal and a reading of 108 V AC to 132 V AC at the other terminal is not obtained the o...

Page 39: ...rnal ports Therefore these slots do not have removable cover plates 2 Slot 02 has an LCOT4 card pre installed 3 Slot 01 contains the pre installed Super Hybrid Ports No optional service card can be installed Card Slot Number Type Max 02 03 04 05 06 07 08 09 10 11 LCOT4 3 1 1 Including one LCOT4 card that is installed by default HLC4 1 2 2 Only one of HLC DLC4 SLC4 or PLC4 card can be installed DLC...

Page 40: ...tion For each card the maximum number that can be installed in the Hybrid IP PBX is listed in 1 3 1 Options Any card that exceeds the capacity of the Hybrid IP PBX will be ignored When the Hybrid IP PBX starts up with an invalid configuration some cards will be ignored Installing Optional Service Cards 1 Before installing the optional service cards cut and remove the appropriate dummy cover plates...

Page 41: ...the rear end so that the hole of the card fits over the extension bolt CAUTION When installing the optional service cards do not put pressure on any parts of the main board e g tall capacitors Doing so may result in damage to the Hybrid IP PBX 3 Insert the new extension bolt included with the card into the hole on the card and tighten it to secure the card 1 2 Extension Bolt Optional Service Card ...

Page 42: ...e corresponding card 5 Connect a cable to an appropriate port of the card For details about pin assignments refer to the appropriate section in 2 3 Installation of the CO Line Cards and 2 4 Installation of the Extension Cards Note Make sure to connect cables after installing the card in the Hybrid IP PBX not before Optional Card Label ...

Page 43: ...llation Manual 43 6 Repeat the procedure for other cards A When installing a card in Slot 07 make sure to detach the LED holder first After installing the card reattach the LED holder To detach the LED holder To attach the LED holder LED holder ...

Page 44: ...2 2 Installation of the Hybrid IP PBX 44 Installation Manual B When installing a card in Slot 11 tighten the card using the screw included with the card instead of the extension bolt Screw ...

Page 45: ...id IP PBX Installation Manual 45 Handling of the Cables 1 Attach the strap included with the card to one of the connected cables 2 Bind all the connected cables together using the strap 3 Repeat the procedure for other cards Strap ...

Page 46: ...2 2 Installation of the Hybrid IP PBX 46 Installation Manual 4 Attach the main strap included with the Hybrid IP PBX to any of the 5 rails depending on your preference 1 2 Main Strap ...

Page 47: ...then close the cable cover For how to close the cable cover refer to 2 2 3 Opening Closing the Covers Notes For safety reasons do not stretch bend or pinch the cables If you prefer you can cut the other side of the cable cover and run the cables through that opening For safety reasons smooth the cut edges Cable Cover Main Strap ...

Page 48: ...ce Cards 1 Loosen the extension bolt 2 Holding the protrusions of the card pull the card in the direction of the arrows CAUTION When removing the optional service cards do not put pressure on any parts of the main board e g tall capacitors Doing so may result in damage to the Hybrid IP PBX ...

Page 49: ... TDA5170 DLC4 KX TDA5171 DLC8 KX TDA5172 SLC4 KX TDA5173 SLC8 KX TDA5174 PLC4 KX TDA5175 PLC8 KX TDA5176 LCOT4 KX TDA5180 Super Hybrid Ports Main Board Twisted pair cable IP GW4 KX TDA5480 DPH4 KX TDA5161 Main Board Main Board Main Board Pager port MOH port RJ11 4 1 RJ45 1 8 10 pin Terminal Block 8 pin Terminal Block 8 1 10 1 RS 232C 6 9 1 5 USB 2 3 1 4 Mini Plug ...

Page 50: ...re at the same distance from the wall Install the screws perpendicular to the wall 3 Hook the main unit on the screw heads Notes Do not block the openings of the cabinet Leave at least 20 cm 8 in of space above and 10 cm 4 in to the sides of the Hybrid IP PBX for ventilation Make sure that the wall behind the cabinet is flat and free of obstacles so that the openings on the back of the cabinet wil...

Page 51: ... or metal plates in the wall 1 Place the reference for wall mounting on the last page of this manual on the wall to mark the three screw positions 2 Install three anchor plugs user supplied in the wall 3 Install the screws included in the wall 4 Hook the main unit on the screw heads 250 mm 9 13 16 in 130 mm 5 1 8 in Hammer 29 mm 1 1 8 in Anchor Plug 6 4 mm 1 4 in Drive the screw to this position ...

Page 52: ...f the cabinet Leave at least 20 cm 8 in of space above and 10 cm 4 in to the sides of the Hybrid IP PBX for ventilation Make sure that the wall behind the cabinet is flat and free of obstacles so that the openings on the back of the cabinet will not be blocked Be careful not to drop the cabinet ...

Page 53: ...wing page on the wall to mark the two screw positions 2 Install the screws and washers included in the wall Notes Make sure that the screw heads are at the same distance from the wall Install the screws perpendicular to the wall 3 Hook the AC adaptor on the screw heads Note Be careful not to drop the AC adaptor 110 mm 4 5 16 in Washer Drive the screw to this position ...

Page 54: ...al plates in the wall 1 Place the reference for wall mounting on the following page on the wall to mark the two screw positions 2 Install two anchor plugs user supplied in the wall 3 Install the screws included in the wall 4 Hook the AC adaptor on the screw heads Note Be careful not to drop the AC adaptor 110 mm 4 5 16 in Hammer 29 mm 1 1 8 in Anchor Plug 6 4 mm 1 4 in Drive the screw to this posi...

Page 55: ...e and use as a reference for wall mounting Note Make sure to set the print size to correspond with the size of this page If the dimension of the paper output still deviates slightly from the measurement indicated here use the measurement indicated here Install a screw here Install a screw here 110 mm 4 5 16 in ...

Page 56: ...equipment To protect the system from electrical surges we strongly recommend connecting the system to a surge protector that meets the following specifications Surge arrestor type 3 electrode arrestor DC spark over voltage 230 V Maximum peak current at least 10 kA Additionally proper grounding is very important for the protection of the system refer to 2 2 5 Frame Ground Connection Many countries ...

Page 57: ...erground b Use a conduit to protect the wire Note The surge protector for an extension and CS is different from that for a CO line Installation of a Ground Rod CS SLT PT Main Building CO Line CO Line Extn Extn Extn Extension Line Ground Another Building Extn Extn Surge Protector Terminal Board Surge Protector SLT PT Hybrid IP PBX CS CO Line Hybrid IP PBX Grounding Wire Ground Rod Underground Surge...

Page 58: ... 2 Bury the ground rod near the protector The grounding wire should be as short as possible 3 The grounding wire should run straight to the ground rod Do not run the wire around other objects 4 Bury the ground rod at least 50 cm 20 in underground Notes The above figures are recommendations only The length of ground rod and the required depth depend on the composition of the soil ...

Page 59: ...CID4 Card Accessories and User supplied Items Accessories included Extension Bolt 1 Strap 1 User supplied not included RJ11 connector Notes To confirm the CO line connection refer to Confirming the CO Line Connection in 2 11 1 Starting the Hybrid IP PBX For details about power failure transfer refer to 2 10 1 Power Failure Connections Pin Assignments RJ11 Connector Signal Name Function R Ring T Ti...

Page 60: ...nction 4 port Caller ID signal type FSK FSK with Call Waiting Caller ID Visual Caller ID DTMF To be mounted on the LCOT4 card Accessories and User supplied Items Accessories included none User supplied not included none Note If you need to remove the CID4 card CID4 Card LCOT4 Card ...

Page 61: ...length of the cable to be connected to this optional service card is 100 m 328 ft For programming instructions and other information about the IP GW4 card refer to the documentation for the IP GW4 card To confirm the CO line connection refer to Confirming the CO Line Connection in 2 11 1 Starting the Hybrid IP PBX Pin Assignments RJ45 Connector 10BASE T 100BASE TX Signal Name Input I Output O Func...

Page 62: ...ion ON On line mode OFF Off line mode Flashing Maintenance mode Note If the LINK indicator is OFF the ON LINE indicator will also be OFF ALARM Red Alarm indication ON Alarm OFF Normal LINK Green Link status indication ON Normal Connection OFF Connection Error DATA Green Data transmission indication ON Data transmitting OFF No data transmitted ...

Page 63: ...sories and User supplied Items Accessories included Extension Bolt 1 Strap 1 User supplied not included RJ11 connector Note For details about connecting the CS refer to 2 7 7 Connecting a Cell Station to the Hybrid IP PBX Pin Assignments RJ11 Connector 1 The PT interface CS can be connected to the Hybrid IP PBX using a cable like a PT Signal Name Function D1 Data port High T Tip R Ring D2 Data por...

Page 64: ...ems Accessories included Extension Bolt 1 Strap 1 User supplied not included RJ11 connector Note For details about connecting the CS refer to 2 7 7 Connecting a Cell Station to the Hybrid IP PBX Pin Assignments RJ11 Connector 1 The PT interface CS can be connected to the Hybrid IP PBX using a cable like a PT Signal Name Function D1 Data port High D2 Data port Low Reserved To extension RJ11 4 1 D2 ...

Page 65: ...LC4 Card Function 4 port extension card for SLTs Accessories and User supplied Items Accessories included Extension Bolt 1 Strap 1 User supplied not included RJ11 connector Pin Assignments RJ11 Connector Signal Name Function T Tip R Ring Reserved To extension RJ11 4 1 R T ...

Page 66: ...ension card for APTs DSS consoles and a VPS Accessories and User supplied Items Accessories included Extension Bolt 1 Strap 1 User supplied not included RJ11 connector Pin Assignments RJ11 Connector Signal Name Function D1 Data port High T Tip R Ring D2 Data port Low To extension RJ11 4 1 R T D2 D1 ...

Page 67: ...ems Accessories included Extension Bolt 1 Strap 1 User supplied not included RJ11 connector Note For details about connecting the CS refer to 2 7 7 Connecting a Cell Station to the Hybrid IP PBX Pin Assignments RJ11 Connector 1 The PT interface CS can be connected to the Hybrid IP PBX using a cable like a PT Signal Name Function D1 Data port High D2 Data port Low Reserved To extensions RJ11 4 1 D2...

Page 68: ...C8 Card Function 8 port extension card for SLTs Accessories and User supplied Items Accessories included Extension Bolt 1 Strap 1 User supplied not included RJ11 connector Pin Assignments RJ11 Connector Signal Name Function T Tip R Ring Reserved To extensions RJ11 4 1 R T ...

Page 69: ...ension card for APTs DSS consoles and a VPS Accessories and User supplied Items Accessories included Extension Bolt 1 Strap 1 User supplied not included RJ11 connector Pin Assignments RJ11 Connector Signal Name Function D1 Data port High T Tip R Ring D2 Data port Low To extensions RJ11 4 1 R T D2 D1 ...

Page 70: ... Connection of Doorphones Door Openers External Sensors and External Relays Pin Assignments RJ11 Connector Accessories included Extension Bolt 1 Strap 1 8 pin terminal block 1 10 pin terminal block 1 Telephone Line Cord 2 Terminal Box 2 Signal Name Function DP2 Doorphone 2 transmit DP1 Doorphone 1 transmit com1 Doorphone 1 receive com2 Doorphone 2 receive DP4 Doorphone 4 transmit DP3 Doorphone 3 t...

Page 71: ... Signal Name Function OP1b RL1b Door opener 1 Relay 1 OP1a RL1a Door opener 1 com Relay 1 com OP2b RL2b Door opener 2 Relay 2 OP2a RL2a Door opener 2 com Relay 2 com OP3b RL3b Door opener 3 Relay 3 OP3a RL3a Door opener 3 com Relay 3 com OP4b RL4b Door opener 4 Relay 4 OP4a RL4a Door opener 4 com Relay 4 com Reserved 1 8 SENS 1a SENS 1b SENS 2a SENS 2b SENS 3a SENS 3b SENS 4a SENS 4b 1 10 OP1b RL1...

Page 72: ...ir of sensor and common lines must be connected to the DPH4 card for each external sensor The Hybrid IP PBX detects input from the sensor when the signal is under 100 Ω 5 V Sensor 4 Sensor 3 Sensor 2 Sensor 1 8 7 6 5 4 3 2 1 Relay 4 Relay 3 Relay 2 Relay 1 10 9 8 7 6 5 4 3 2 1 5 V 10K Ω 2 2K 47K 33 Ω 33 Ω 5 V 5 V 10K Ω 2 2K 47K 33 Ω 33 Ω 5 V 5 V 10K Ω 2 2K 47K 33 Ω 33 Ω 5 V 5 V 10K Ω 2 2K 47K 33 Ω...

Page 73: ...ries and User supplied Items Accessories included Extension Bolt 1 Screw 1 User supplied not included none Note To establish a conference call involving 6 to 8 parties install an ECHO8 card and enable the echo cancellation for conference using the KX TDA50 Maintenance Console For details refer to the on line help of the KX TDA50 Maintenance Console ...

Page 74: ...llation of the Other Cards 74 Installation Manual 2 5 3 MSG2 Card Function 2 channel message card Accessories and User supplied Items Accessories included Extension Bolt 1 Screw 1 User supplied not included none ...

Page 75: ...he Other Cards Installation Manual 75 2 5 4 EXT CID Card Function Sends Caller ID signals to extension ports Accessories and User supplied Items Accessories included Extension Bolt 1 Screw 1 User supplied not included none ...

Page 76: ... of DPTs using Digital XDP connection and display language selection for VM Menu To be installed in the MEC slot Accessories and User supplied Items Accessories included none User supplied not included none CAUTION Make sure to insert the MEC card between the guide rails until it locks into the MEC slot Push the card firmly into place until you hear a clicking sound MEC Card MEC Slot ...

Page 77: ...2 5 Installation of the Other Cards Installation Manual 77 Removing the MEC Card Pull open the guide rails using a flathead screwdriver and while holding them open remove the MEC card ...

Page 78: ...ation with the Hybrid IP PBX ITU T V 90 support Accessories and User supplied Items Accessories included none User supplied not included none CAUTION Make sure to insert the RMT card between the guide rails until it locks into the RMT slot Push the card firmly into place until you hear a clicking sound RMT Slot RMT Card ...

Page 79: ...2 5 Installation of the Other Cards Installation Manual 79 Removing the RMT Card Pull open the guide rails using a flathead screwdriver and while holding them open remove the RMT card ...

Page 80: ...e Maximum Distance 26 AWG 140 m 459 ft 24 AWG 229 m 751 ft 22 AWG 360 m 1181 ft CAT 5 229 m 751 ft Cable Maximum Distance 26 AWG 698 m 2289 ft 24 AWG 1128 m 3700 ft 22 AWG 1798 m 5897 ft CAT 5 1128 m 3700 ft Cable Maximum Distance 26 AWG 222 m 728 ft 24 AWG 347 m 1138 ft 22 AWG 500 m 1640 ft CAT 5 347 m 1138 ft Other PT and DSS Console SLT KX T7600 Series Master DPT on the Digital XDP connection C...

Page 81: ...ion Manual 81 indicates that the extension card or Super Hybrid Ports support the terminal PT interface CS DPT APT DSS Console SLT KX T7600 series Other Super Hybrid Ports Main Board SLC4 SLC8 Cards DLC4 DLC8 Cards PLC4 PLC8 Cards HLC4 Card ...

Page 82: ... be selected through system programming If XDP mode is enabled through system programming parallel connection is not possible Refer to 1 10 9 Paralleled Telephone and 2 1 1 Extension Port Configuration in the Feature Guide for further information Using a Modular T Adaptor To a Super Hybrid Port 4 conductor wiring cord Connect pins T R D1 and D2 2 conductor wiring cord Connect pins T and R SLT APT ...

Page 83: ... SLT 2 conductor wiring cord Connect pins T and R 4 conductor wiring cord Connect pins T R D1 and D2 To a Super Hybrid Port To a Super Hybrid Port TO MAIN UNIT PABX TO TEL To a Super Hybrid Port DPT SLT To a Super Hybrid Port To SLT 2 conductor wiring cord Connect pins T and R 4 conductor wiring cord Connect pins T R D1 and D2 TO TEL TO EMSS or TO MAIN UNIT ...

Page 84: ...el connection is not possible Refer to 1 10 9 Paralleled Telephone and 2 1 1 Extension Port Configuration in the Feature Guide for further information With KX T7600 Series DPT Using a Modular T Adaptor To DLC4 DLC8 card To a Super Hybrid Port for connection of SLT 4 conductor wiring cord Connect pins D1 and D2 Slave DPT SLT Master DPT Modular T Adaptor 4 conductor wiring cord Connect pins D1 and D...

Page 85: ...ct pins T and R 4 conductor wiring cord Connect pins T R D1 and D2 Slave DPT Master DPT To SLT TO MAIN UNIT PABX TO TEL TO TEL TO MAIN UNIT PABX Cable Maximum Distance 26 AWG 30 m 98 ft 24 AWG 50 m 164 ft 22 AWG 60 m 196 ft CAT 5 50 m 164 ft Back View of DPTs To DLC4 DLC8 card To a Super Hybrid Port for connection of SLT To DLC4 DLC8 card To a Super Hybrid Port for connection of SLT ...

Page 86: ...nnected to the KX T7633 T7636 DPT Note The operating system of the PC required for first party call control depends on your CTI application software For details refer to the manual for your CTI application software Notes Maximum length of the USB cable is 3 m 9 ft 10 in USB Modules must not be connected to DPTs in the Digital XDP connection In a Digital XDP connection the PC cannot be used If a US...

Page 87: ...ed on a metal object Systems using 2 4 GHz ISM Industrial Scientific and Medical band may interfere with the KX TDA wireless system Examples of such systems are cordless telephones wireless LAN Home RF microwave ovens and other ISM devices These systems may cause minor noise Keeping some distance between the equipment listed below may prevent interference The distance may vary depending on the env...

Page 88: ...es Install at least 2 m 6 ft 7 in above the floor Keep the antennas in the upright position 3 Conduct the site survey Refer to 2 7 5 Site Survey a Test the radio signal strength using the PS Confirm that the radio signal strength level is 12 near the CS Using the KX TD7680 Using the KX TD7690 b By walking away from the CS with the PS check the radio signal strength The radio signal strength weaken...

Page 89: ...IP PBX and test the operation Refer to 2 7 7 Connecting a Cell Station to the Hybrid IP PBX a Connect the CSs to the Hybrid IP PBX b Register the PSs to the Hybrid IP PBX c Walk around the service area while having a conversation using a registered PS If noise is frequent or conversations disconnect relocate the CSs or install an additional CS 6 Mount the CS on the wall Refer to 2 7 8 Wall Mountin...

Page 90: ...ation below shows the special transmitting patterns of radio waves 1 Radio waves are reflected by objects such as those made of metal 2 Radio waves are diffracted by objects such as metallic columns 3 Radio waves penetrate objects such as those made of glass Relationships Between Radio Waves and Building Structure and Materials The CS coverage area is affected more by the building materials and th...

Page 91: ...tant film Radio waves are weakened considerably when they penetrate windows Floor Ferroconcrete Radio waves can penetrate them but the more iron there is the more radio waves are reflected Partition Steel Radio waves are reflected and rarely penetrate them Plywood Glass Radio waves usually penetrate them Column Ferroconcrete Radio waves can penetrate them but the more iron there is the more radio ...

Page 92: ...the coverage area to 30 to 60 meters 98 to 197 feet in one direction depending on the materials of the building structures and obstacles in the installation site Note that a CS cannot be installed outside a building b If one CS cannot cover the entire service area install additional CSs as required Overlap the coverage areas of adjacent CSs Where CS coverage areas overlap the PS will start call ha...

Page 93: ...r a range warning before handover in this case This also applies in the case of interference from 2 4 GHz apparatus Example Installing in a Room Separated by Walls Things to take note of The room is separated by walls The room is surrounded by concrete walls CS installation plan The coverage area of each CS will not extend as far as when there is no obstacle because the radio signals will be weake...

Page 94: ...umber switches as desired Notes To see the radio signal strength of more than 1 CS a CS number must be set for each CS If more than 1 CS is in Radio Signal Test mode each CS must have a unique CS number CS Number Switch CS no 1 CS no 2 CS no 3 CS no 4 CS no 5 CS no 6 CS no 7 CS no 8 CS no 9 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 DIP Switch 1 2 3 4 5 6 OFF ON Radio ...

Page 95: ...cally oriented or floor mounted AC outlet Do not connect the AC adaptor to a ceiling mounted AC outlet as the weight of the adaptor may cause it to become disconnected 4 Install the CS temporarily for the site survey Install the CS at least 2 m 6 ft 7 in above the floor keeping the antennas in the upright position To AC Adaptor KX A11 KX TCA1 Battery Box PSZZTD142CE Power Supply Adaptor PSZZ1TDA01...

Page 96: ...e survey is only in English 1 Enter the Radio Signal Test mode Using the KX TD7680 Using the KX TD7690 Notes 1 CS number and radio signal strength level 2 Scan data test result number Empty memory space will be indicated by a number stored memory space will be indicated by a Display example Press 1 9 and POWER for more than 2 seconds SEARCHING CS NO 1 LEVEL 12 1 SAVE 0123456789 2 1 to 9 CS No 1 9 ...

Page 97: ...entify the CS coverage area within which the radio signal strength level is greater than 3 Draw the area on the map 3 Repeat the steps 1 and 2 for other CSs and relocate the CSs when necessary a Overlap adjacent CS coverage areas where the radio signal strength level is 8 by 5 to 10 meters 16 to 33 feet CS no 1 PS PS PS CS NO 1 LEVEL 3 CS NO 1 LEVEL 12 Radio Signal Strength Levels CS NO 1 LEVEL 8 ...

Page 98: ... the Stored Scan Data Using the KX TD7680 Using the KX TD7690 CS no 1 CS no 2 CS no 3 CS no 4 Press 1 9 and POWER for more than 2 seconds 0 to 9 Scan Data No 1 9 1 Display example When there is scan data When there is no scan data NO 1 CS No 2 LEVEL 9 NO 0 NOT SAVED To the Desired Scan Data No Press 1 9 and POWER for more than 2 seconds 0 to 9 Scan Data No 1 9 1 Display example When there is scan ...

Page 99: ...tored Scan Data Using the KX TD7680 Using the KX TD7690 Press 1 9 and POWER for more than 2 seconds 0 to 9 or for all data Scan Data No 1 9 To the Desired Scan Data No 2 Press 1 9 and POWER for more than 2 seconds 0 to 9 or for all data Scan Data No 1 9 To the Desired Scan Data No 2 ...

Page 100: ... measurement results exit the Radio Signal Test mode before connecting the CS to the Hybrid IP PBX 1 Keep pressing POWER button on the PS until the PS is turned OFF 2 Disconnect the AC adaptor or battery box from the CS and stop supplying electricity 3 Switch all DIP switches on the CS from ON to OFF 1 2 3 4 5 6 OFF ON ...

Page 101: ...cessories included Screws 2 Washers 2 User supplied not included RJ11 connector Note For details about HLC4 card DLC4 card or DLC8 card refer to 2 4 1 HLC4 Card 2 4 2 DLC4 Card or 2 4 5 DLC8 Card A Super Hybrid Port or HLC4 DLC4 DLC8 card RJ11 CS RJ11 Cable Maximum Distance 26 AWG 222 m 728 ft 24 AWG 347 m 1138 ft 22 AWG 500 m 1640 ft CAT 5 347 m 1138 ft Signal Name Signal Name Pin No 1 2 3 4 D1 D...

Page 102: ...Connect the cable from a Super Hybrid Port or the HLC4 DLC4 DLC8 card to the CS 2 Pass the cable through the groove of the CS in any direction depending on your preference Modular To a Super Hybrid Port or HLC4 DLC4 DLC8 card To a Super Hybrid Port or HLC4 DLC4 DLC8 card TO MAIN UNIT PABX ...

Page 103: ... Programming and 3 3 PT Programming in the Feature Guide Entering the System Programming Mode PT Administrator Level PS Using the KX TD7680 PS Using the KX TD7690 Note means default value throughout this section 1234 System Password for Administrator for PT Programming Programming No 3 digits PROGRAM PAUSE System Setting Menu Select SYSTEM SET Press POWER for 2 seconds Select PS PROGRAM 4 digits S...

Page 104: ...X TD7680 Using the KX TD7690 Setting the System Lock When a system lock has been set the system lock password will be required for PS system setting Using the KX TD7680 690 001 to 028 PS No 1 to 4 digits END ENTER ENTER To the PS operation below Extn No Press POWER for 2 seconds Press S3 for 2 seconds C Tone Press S2 repeatedly to select the desired language F2 F3 Press POWER for 2 seconds Press S...

Page 105: ... Hybrid IP PBX without setting the PIN The PIN for PS registration will only be used when registering the PS to the Hybrid IP PBX Therefore even when there is more than 1 Hybrid IP PBX with the same PIN near the PS the PS will not be linked to a different Hybrid IP PBX during normal operation after registration Setting the PIN for Hybrid IP PBX Setting the PIN for PS Using the KX TD7680 Using the ...

Page 106: ...690 Testing the Operation Walk around the service area while having a conversation using a registered PS If noise is frequent or conversations disconnect relocate the CSs or install an additional CS 691 001 to 028 PS No ENTER ENTER END To the PS operation below If Rejected or Time out is displayed CLEAR YES Press YES Press CLEAR Select the desired item Select DELETE SYSTEM Select YES C Tone Select...

Page 107: ...eference for wall mounting on the following page on the wall to mark the 2 screw positions 2 Install the 2 screws and washers included into the wall Notes Make sure that the screw heads are at the same distance from the wall Install the screws perpendicular to the wall 3 Hook the CS on the screw heads ...

Page 108: ...page and use as a reference for wall mounting Note Make sure to set the print size to correspond with the size of this page If the dimension of the paper output still deviates slightly from the measurement indicated here use the measurement indicated here Install a screw here Install a screw here 71 mm 2 13 16 in ...

Page 109: ...es KX T30865 4 door openers or external relays and 4 external sensors can be connected to the Hybrid IP PBX Note Doorphones door openers external sensors and external relays are user supplied Maximum Cabling Distance Installing the Doorphone KX T30865 1 Loosen the screw to separate the doorphone into 2 halves Cable Maximum Distance 26 AWG 70 m 230 ft 24 AWG 113 m 371 ft 22 AWG 180 m 590 ft CAT 5 1...

Page 110: ...a wall using 2 screws Note Two kinds of screws are included with KX T30865 Please choose the appropriate kind for your wall type 3 Connect the wires to the screws located in the front cover 4 Re attach the 2 halves and re insert the screw when a doorphone plate has been fixed to the wall when you wish to install the doorphone directly to the wall Screw To terminal box To terminal box ...

Page 111: ...ssignments 2 Connect the wires of doorphones 1 and 3 to the red and green screws on the terminal box 3 Connect the wires of doorphones 2 and 4 to the yellow and black screws on the terminal box Panasonic Panasonic Panasonic Panasonic Yellow Red Black Telephone Line Cord Telephone Line Cord Green Doorphone 3 Doorphone 4 Doorphone 1 Doorphone 2 To DPH4 card Terminal Box Panasonic Panasonic Panasonic...

Page 112: ...hile pressing down on the hole at the top of the terminal block using a screwdriver insert the wire into the side hole as shown below Repeat this procedure for other door openers external sensors and external relays Refer to 2 5 1 DPH4 Card for pin assignments 2 Attach the terminal blocks to the connectors of the DPH4 card in the Hybrid IP PBX Door Opener External Sensor External Relay Device To e...

Page 113: ...xerted on the plug Otherwise music may be intermittent An External Music Jack is a SELV port and should only be connected to an approved SELV device Note When the Hybrid IP PBX and external music sources are not connected to the same ground hum noise may be induced into Background Music and Music on Hold BGM Music on Hold Pager Amplifier Speaker PC Printer PC Cable Maximum Distance 26 AWG to 22 AW...

Page 114: ... those specified in this installation manual to comply with the limits for a Class B digital device pursuant to the FCC Rules Note Use an RS 232C cross cable for connection between the Hybrid IP PBX and PC Pin Assignments Connection Charts For connecting a printer PC with a 9 pin RS 232C connector No Signal Name Function Circuit Type EIA CCITT 2 RD RXD Receive Data BB 104 3 4 SD TXD ER DTR Transmi...

Page 115: ...nterface signals Data Set Ready DSR input An ON condition of circuit DR DSR indicates the printer or the PC is ready Circuit DR DSR ON does not indicate that communication has been established with the printer or the PC Request To Send RTS output This lead is held ON whenever DR DSR is ON Clear To Send CTS input An ON condition of circuit CS CTS indicates that the printer or the PC is ready to rec...

Page 116: ...ics and external system database storage save load functions The CTI server is used for connecting PCs on a LAN to provide third party call control CTI The CTI connection uses the CSTA Phase 3 or TAPI 2 1 protocol Note The operating system of the PC or CTI server required for third party call control depends on your CTI application software For details refer to the manual for your CTI application ...

Page 117: ...information Note If DC power is provided by backup batteries the Hybrid IP PBX will remain fully operational and the connection will not switch to the Power Failure Connection Using Analog CO Line Card and Super Hybrid Ports In the event of power failure SLTs connected to Ports 1 and 2 of the Super Hybrid Ports on the Main Board are automatically connected to PFT ports 1 and 2 of the first LCOT4 c...

Page 118: ...BX and if you unplug the Hybrid IP PBX do not perform the following procedures to start the Hybrid IP PBX again Otherwise your programmed data is cleared To restart the Hybrid IP PBX refer to 4 1 4 Using the Reset Button The Hybrid IP PBX will continue to be powered even if the power switch is turned OFF The power supply cord is used as the main disconnect device Ensure that the AC outlet is locat...

Page 119: ...ed with the Hybrid IP PBX must be connected to DC IN 1 If an AC adaptor is connected only to DC IN 2 the Hybrid IP PBX will not start If you need to connect an additional AC adaptor plug the DC connector of the additional AC adaptor into DC IN 2 AC Adaptor DC Connector DC IN 1 2 1 DC Connector Additional AC Adaptor DC IN 2 AC Adaptor 1 2 ...

Page 120: ...or is flashing return the System Initialize Switch to the NORMAL position Depending on the configuration initialization takes about 1 min to 3 min If successfully executed the RUN indicator will stop flashing and be kept lit All data will be cleared and the Hybrid IP PBX as well as all optional service cards except for the IP GW4 card will be initialized to the default values The DPTs should show ...

Page 121: ...y reasons make sure to turn off the power switch before unplugging the Hybrid IP PBX To unplug follow the reverse steps to plug it in Indication Color Description RUN Green PBX status indication OFF Power off includes normal reset ON Power on and running on line Flashing 60 times per minute Starting up Flashing 120 times per minute Starting up or resetting with the System Initialize Switch in SYST...

Page 122: ...2 11 Starting the Hybrid IP PBX 122 Installation Manual ...

Page 123: ...Installation Manual 123 Section 3 Guide for the Hybrid IP PBX PC Programming Software This section explains the installation and structure of the Hybrid IP PBX PC Programming Software ...

Page 124: ... for the Hybrid IP PBX To program and administer the Hybrid IP PBX by PC you need to install the KX TDA50 Maintenance Console onto the PC This manual describes overview and installation of the KX TDA50 Maintenance Console only KX TDA50 Maintenance Console 1 1 The contents and design of the software are subject to change without notice Menu Bar Program Menu ...

Page 125: ...ation Manual 125 3 2 Connection 3 2 1 Connection Serial Interface Connection Note For pin assignments and maximum cabling distance refer to 2 9 1 Connection of Peripherals PC PC To USB Port To COM Port USB Port RS 232C Port ...

Page 126: ...e disabled Error Correction is not necessary Notes Use an RS 232C straight cable for connection between the Hybrid IP PBX and external modem An AT command for initialization enabling automatic answer etc can only be programmed by KX TDA50 Maintenance Console AT F0Q0E0V1S0 1X0 D0 is stored as the default value For more information about the AT command refer to the external modem s instructions To C...

Page 127: ...s 3 The PBX has default passwords preset For security change these passwords the first time that you program the PBX 4 Change the passwords periodically 5 It is strongly recommended that passwords of 10 numbers or characters be used for maximum protection against unauthorized access For a list of numbers and characters that can be used in system passwords refer to 3 1 3 Entering Characters in the ...

Page 128: ...tup the following basic items Date and Time of the Hybrid IP PBX The date and time set on the PC will be used System Password for installer for PC programming Operator extension numbers Operator extensions for all time modes day lunch break night can be assigned Flexible Numbering type to pattern 1 or pattern 2 If pattern 1 with is selected must prefix all feature numbers except access numbers whe...

Page 129: ...ick Setup is only available when you start the KX TDA50 Maintenance Console with the Installer Level Programmer Code Note There are 2 other Programmer Codes with limited authorization Administrator Level ADMIN and User Level USER 4 Click Connect USB from the menu bar 5 Type the system password for installer default 1234 then click OK to log in 6 Follow the instructions of the wizard and assign the...

Page 130: ...nsole and click Yes to save when prompted When programming Hybrid IP PBX data which can be displayed on a proprietary telephone PT extension names group names System Speed Dialing names etc it is possible to enter characters which cannot be displayed on a KX T7600 series PT Characters which can be displayed on a KX T7600 series PT are shown below in the white cells The PC will not perform any shut...

Page 131: ...d IP PBX PC Programming Software Installation Manual 131 CAUTION Do not remove the SD Memory Card while power is supplied to the Hybrid IP PBX Doing so may cause the Hybrid IP PBX to fail to start when you try to restart the system ...

Page 132: ...3 3 Installation of the Hybrid IP PBX PC Programming Software 132 Installation Manual ...

Page 133: ...Installation Manual 133 Section 4 Troubleshooting This section provides information on the Hybrid IP PBX and telephone troubleshooting ...

Page 134: ... only Connect an additional AC adaptor The Hybrid IP PBX does not operate properly Press the Reset Button refer to 4 1 4 Using the Reset Button Turn off the power switch and then turn it back on Turn off the power switch and then unplug the Hybrid IP PBX After 5 minutes plug the Hybrid IP PBX back in and turn the power switch back on Noise on external paging Induced noise on the wire between the H...

Page 135: ...5 The ALARM indicator on the front of the cabinet turns on red A major system error occurs in the Hybrid IP PBX See the error log using the KX TDA50 Maintenance Console refer to 4 1 5 Troubleshooting by Error Log PROBLEM PROBABLE CAUSE SOLUTION ...

Page 136: ...r T R and the outer 2 wires are for D1 D2 D1 T R D2 D1 T R D2 Hybrid IP PBX Hybrid IP PBX Hybrid IP PBX Extension CAUSE The T R is connected to the D1 D2 SOLUTION Use the correct cord the inner 2 wires are for T R D1 T R D2 T R Extension CAUSE The T is connected to the R SOLUTION Reverse the connections of the T R D1 T R D2 T R Extension Can you dial an extension Continued on the next page No Yes ...

Page 137: ...AUSE CO line is connected to the T2 T1 CO line is connected to the T2 R1 SOLUTION Reconnect the CO line to the T1 R1 or T2 R2 of the telephone jack using 2 conductor wiring T2 R1 T1 R2 CO line Hybrid IP PBX Hybrid IP PBX CO line T2 R1 T1 R2 Continued from the previous page Can you dial out on a CO line No ...

Page 138: ...LT Set the Tone Pulse switch to the other position Originating an outside call call transfer or conference cannot be performed The corresponding CO button does not exist on the PT Program the CO button Refer to 1 18 2 Flexible Buttons in the Feature Guide Cannot register the PS Wrong Personal Identification Number PIN is registered to the PS Register the PIN set to the Hybrid IP PBX into the PS CS...

Page 139: ...t working while using the PS PS is out of CS coverage area Locate the CS properly refer to 2 7 5 Site Survey PS stays out of service when the CS status is changed from Out of Service to In Service It may take about 10 s for CS to start up after the status has been changed to In Service Wait until the CS starts up PROBLEM PROBABLE CAUSE SOLUTION ...

Page 140: ...the Reset Button causes the following Camp on is cleared Calls on hold are terminated Calls on exclusive hold are terminated Calls in progress are terminated Call park is cleared Other data stored in memory except the above are not cleared Be aware that pressing the Reset Button with the System Initialize Switch in the SYSTEM INITIALIZE position clears all data stored in the Hybrid IP PBX Do not p...

Page 141: ...X TDA50 Maintenance Console Example KX TDA50 Maintenance Console Example Station Message Detail Recording SMDR Description Item Description 1 Date Date of the error detection 2 Time Time of the error detection 3 Level Major Alarm MJ ALM Errors that affect the whole system operation or result in system failure Minor Alarm MN ALM Errors that affect certain part of system operation 4 Error Code Three...

Page 142: ...r optional service cards YY Physical port number 01 to 16 For optional service cards that are installed in Slots 08 to 11 sub slot number port number will be displayed Sub slot 1 11 to 14 Note When there is no parameter for slot and physical port number XX and YY will be displayed as 00 Example Sub code for MPR 10000 6 Error Message Error description Item Description ...

Page 143: ...X TDA50 Maintenance Console Optional Service Card Initial Self Diagnosis System Start up and On line Operation Error Code Error Message PROBABLE CAUSE SOLUTION 212 Echo canceller access error Optional service card malfunction ECHO See if the corresponding optional service card is installed properly Pull out and re insert the corresponding optional service card Press the Reset Button Replace the co...

Page 144: ...s connected properly Check the AC cord Replace the AC cord be sure to turn off the Hybrid IP PBX when replacing Replace the Hybrid IP PBX Remove the optional service cards and restart the Hybrid IP PBX 012 MPR RAM battery low Battery out Main Board MPR malfunction Replace the Hybrid IP PBX 013 Additional AC power down Additional AC power down Bad connection or breaking of additional AC cord Check ...

Page 145: ... data or to upload system files from the KX TDA50 Maintenance Console Delete the files whose file names start with from SD Memory Card Note Do not delete the PSMPR file it is the program file of the Main Board MPR 023 System data file version error Old system files on SD Memory Card Defective system files on SD Memory Card Restore the backup files Re install the software 024 System initialization ...

Page 146: ...ull out and re insert the corresponding optional service card Replace the corresponding optional service card 090 Over Card Limitation Too many optional service cards installed Reduce the number of optional service cards 091 PT connection over Too many PTs connected Reduce the number of PTs 092 CS connection over Too many CSs connected Reduce the number of CSs 234 DPLL clock failure Optional servi...

Page 147: ...rly Replace the corresponding optional service card 320 IP GW H 323 Dummy Call Test Error Detection of IP GW H 323 Dummy Call Test error Replace the corresponding optional service card Collect the log data of IP GW refer to the Installation Manual for IP GW card 321 IP GW Gatekeeper Error Detection of Gatekeeper access error Check the IP address setting of Gatekeeper Check whether the Gatekeeper i...

Page 148: ...etwork side Network malfunction Ignore if not frequent Consult your network administrator 391 Data Link established Connection with PC Phone PC Console or Voice Processing System DPT Integration established or restored This information is logged when connection with PC Phone PC Console or Voice Processing System DPT Integration is established and does not indicate an error condition that needs to ...

Page 149: ...Gatekeeper is recovered 396 IP GW Run IP GW is started from remote maintenance PC This information is logged when IP GW is started from remote maintenance PC 510 SMDR disconnect RS 232C cable not connected Breaking of RS 232C cable Printer terminal equipment malfunction Check the RS 232C cable Check the terminal equipment Error Code Error Message PROBABLE CAUSE SOLUTION ...

Page 150: ...4 1 Troubleshooting 150 Installation Manual ...

Page 151: ...Installation Manual 151 Section 5 Appendix ...

Page 152: ...5 1 Revision History 152 Installation Manual 5 1 Revision History 5 1 1 MPR Version 1 1 New Options System Components Table Changed Contents 1 4 3 System Capacity KX TDA5105 Memory Expansion Card MEC ...

Page 153: ... 5 1 2 MPR Version 2 0 New Options System Components Table Changed Contents 1 4 3 System Capacity 2 8 1 Connection of Doorphones Door Openers External Sensors and External Relays KX TDA5920 SD Memory Card for Software Upgrade to Enhanced Version ...

Page 154: ...5 1 Revision History 154 Installation Manual ...

Page 155: ...Installation Manual 155 Index ...

Page 156: ... Card 64 DLC8 Card 67 Door Opener 70 109 Doorphone 70 109 DPH4 Card 70 E ECHO8 Card 73 EXT CID Card 75 Extension Caller ID Card KX TDA5168 21 75 External Relay 70 109 External Sensor 70 109 EXtra Device Port XDP Mode 82 84 F First Party Call Control CTI Connection 86 Frame Ground Connection 38 G General Description 23 Guide for the Hybrid IP PBX PC Programming Software 123 H Handling of the Cables...

Page 157: ... Revision History 152 RMT Card 78 S Safety Installation Instructions 30 SAFETY REQUIREMENTS 4 SD Memory Card 37 SD Memory Card for Software Upgrade to Enhanced Version KX TDA5920 22 37 Site Planning 90 Site Survey 96 SLC4 Card 65 SLC8 Card 68 Slot Position 39 Slot Restrictions 39 Specifications 23 Starting the Hybrid IP PBX 118 Starting the KX TDA50 Maintenance Console and Assigning the Basic Item...

Page 158: ...Index 158 Installation Manual ...

Page 159: ...mm 9 7 16 in 65 mm 2 9 16 in 130 mm 5 1 8 in Install a screw here 120 mm 4 3 4 in Note Make sure to set the print size to correspond with the size of this page If the dimensions of the paper output still deviate slightly from the measurements indicated here use the measurements indicated here ...

Page 160: ...el Industrial Park Carolina Puerto Rico 00985 http www panasonic com csd Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2004 Panasonic Communications Co Ltd All Rights Reserved PSQX3100WA KK0104EK3055 ...

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