9 Troubleshooting
PROBLEM
PROBABLE CAUSE
SOLUTION
•
The LED of the CS does not
change to Green ON.
•
The optional service card is
not working.
•
Install the card properly.
•
CS is not connected
properly.
•
Make sure that the cable is connected
properly with correct pin assignments.
Also, make sure that the cable does not
make short circuits.
•
CS is not set for normal
operation.
•
Switch all DIP switches off.
•
The status of the port that
the CS is connected to is
Out of Service.
•
Change the port status from Out of
Service to In Service using the
Maintenance Console.
•
The LED of the CS stays
Red ON during normal
operation.
•
CS malfunction
•
Replace the CS.
•
Cannot register the PS.
•
Wrong Personal
Identification Number (PIN)
is registered to the PS.
•
Enter the PIN set to the PBX into the
PS.
•
PS becomes out of range.
•
Cannot make calls using
the PS.
•
Location of CS is not good.
•
Access system of the PS is
not properly set.
•
Locate the CS properly (refer to "5 Site
Survey").
•
Change the access system setting of
the PS to the appropriate system or
automatic.
•
Noise is frequent while
using the PS.
•
Conversations disconnect
while using the PS.
•
"NO SERVICE" is displayed
on the PS's screen.
•
Call handover is not
working.
•
PS is out of CS coverage
area.
•
Locate the CS properly (refer to "5 Site
Survey").
•
The CS is not busy (i.e., the
status of the LED is not
Moderate Green Flashing),
but calls cannot be made or
received.
•
There is noise during a
phone call.
•
CSs are located too close
together in the same area.
•
Reduce the number of CSs in the area,
or increase the distance between CSs
(refer to "5 Site Survey").
•
PS stays out of service
when the CS status is
changed from Out of
Service to In Service.
•
It may take about 20 s for
the CS to start up after the
status has been changed
to In Service.
•
Wait until the CS starts up.
Document Version 2009-12
Quick Installation Guide
39
9 Troubleshooting
