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Troubleshooting

Most problems associated with the printer can be traced to improper setup, installation, or cabling.
The following table will assist the user in identifying and correcting some of the more common problems. If you
need additional help, contact the store from which the unit was purchased or the Panasonic technical support
number found in Page 4.

Symptom

Possible Cause

Probable Solution

Ink smears.

Head gap lever is not in the
proper position.

Move the lever toward the position
"6" until ink does not smear.
(Page 18)

Printout is faint.

Head gap lever is not in the
proper position.

Set the lever to the proper position.
(Page 12)

Printhead moves but there is no
printing.

Ribbon cassette is not installed
correctly.

Re-insert ribbon cassette.
(Page 18)

Head gap lever is not in the
proper position.

Set the lever to the proper position.
(Page 12)

Paper out detector inoperative.

Paper out detect is OFF.

Set Paper out detect to ON.
(Page 25, 32)

Printer does not power up.

No AC power.

Check AC power cord.
(Page 17)

Power is on but printer does not
print.

Printer is not ON LINE.

Press ON LINE switch.

Interface cable is not properly
connected.

Secure connection.
(Page 16)

Out of paper.

Install new paper. (Page 20)

Printhead has become
overheated.

Allow the printhead some time to
cool down. The printer will
automatically resume printing.

Carriage stops moving, all
indicators start blinking.

Path of printhead is blocked.

Clear the path, turn the power off,
then back on to resume printing.

Paper wrinkles when using
tractor feed.

No reverse tension on paper.

Set paper supply lower than
printer.

Printer cannot load single sheet
through the top.

Paper feed selector is set to
" ".

Set paper feed selector to " ".

Unexpected characters appear
in printing.

Emulation is set incorrectly.

Check printer driver of your
software package and set
emulation accordingly.
(Page 25, Page 28)

Operating Instructions

39

Maintenance & Troubleshooting

Summary of Contents for KX-P1131E

Page 1: ...Model No KX P1131E Operating Instructions Please carefully read this manual and keep this documentation in a safe place for future reference Impact Dot Matrix Printer ...

Page 2: ...or and IBM Proprinter X24E Font 3 Draft Pica Elite Micron 7 LQ Courier Bold PS Prestige Script Sans Serif Roman OCR B Printing speed Draft 240 characters per second 12 cpi LQ 80 characters per second 12 cpi Paper Feeding Friction and Tractor Tear Off Advances fanfold paper s perforation to tear position Paper Parking Allows to use single sheets envelopes without removing wasting fanfold paper Inte...

Page 3: ...emarks or trademarks of Microsoft Corporation in the United States and or other countries IBM AT and Proprinter are trademarks of International Business Machines Corporation in the United States other countries or both Epson is a registered trademark of Seiko Epson Corporation SEC registered in the U S and other countries All other trademarks identified herein are the property of their respective ...

Page 4: ...n for help The user may find the booklet Something About Interference available from FCC local regional offices helpful FCC Warning To assure continued FCC emission limit compliance the user must use the recommended shielded interfacing cable when connecting to a host computer Also any unauthorized changes or modifications to this equipment would void the user s authority to operate this device FC...

Page 5: ... Self Test 24 Using the Software 25 Control Panel Software Program 25 Viewing the Command Reference Manual 27 Uninstalling the Software 27 Using the Control Panel 28 Using the Control Panel 28 Selecting a Character Font 28 Selecting a Character Pitch 28 High Speed Mode 29 Line Feed Form Feed LF FF Switch 29 Tear Off TEAR OFF Switch 29 Top of Form Function TOF SET 30 Paper Parking LOAD PARK Switch ...

Page 6: ...Appendix 41 Printer Specifications 41 Paper Specifications 43 Fanfold Paper 43 Single Sheets 43 Envelopes 43 Printing Area 44 Supplies 46 Index 47 6 Operating Instructions Table of Contents ...

Page 7: ...isted on the nameplate Only plug the unit into an AC outlet with the proper voltage If you use a cord with an unspecified current rating the unit or plug may emit smoke or become hot to the touch When you operate this product the power outlet should be near the product and easily accessible To ensure safe operation the power cord supplied must be inserted into a standard three prong AC outlet whic...

Page 8: ...mmediately if the unit emits smoke excessive heat abnormal smell or unusual noise These conditions can cause fire or electric shock Immediately turn the unit off and unplug the power cord and contact your dealer for service When disconnecting the unit grasp the plug instead of the cord Pulling on a cord forcibly can damage it and cause fire or electric shock Operating Safeguards If metal fragments...

Page 9: ...nplug the power cord from the AC outlet If the unit is moved with the power cord attached it can cause damage to the cord which could result in fire or electric shock Operating Safeguards If the unit falls down or gets damaged turn the unit off and unplug the power cord Otherwise it may cause fire or electric shock Do not place any liquids or heavy items on the unit Accidental spillage of liquid i...

Page 10: ...t from static electricity CD ROM Do not write or stick paper on the front and or back of CD ROM Do not touch the data side of the CD ROM When handling the CD ROM be careful not to leave fingerprints or otherwise damage the CD ROM Do not leave the CD ROM where it is directly exposed to sunlight or near a heater for extended periods Do not throw or bend the CD ROM Ink Ribbon Do not store the ink rib...

Page 11: ...nob Extension Plate CD ROM Installation Manual 1 Model No KX P180 USA and Canada KX P181 Outside USA and Canada Removing the Protective Paper A A Protective paper Installing the Platen Knob Insert the platen knob into the hole on the right side of the printer and rotate it slowly until it slips onto the shaft Push the platen knob onto the platen shaft to secure Operating Instructions 11 Before You...

Page 12: ...elopes Tractor Fanfold paper Head gap lever Adjusts the gap between the platen and the printhead Position Used for 1 or 2 Thinner sheets 3 4 5 and 6 Thick or multiple sheets envelopes Parallel interface connector Page 16 USB connector Page 16 Serial interface connector Page 16 Smoked plastic cover 12 Operating Instructions Before You Start ...

Page 13: ...Rear View A B C D E F Tractors Power switch Page 17 Platen knob Page 11 Power cord Page 17 Serial No Label Nameplate Operating Instructions 13 Before You Start ...

Page 14: ...how the current character pitch selected I LOAD PARK switch Pressing this switch will load park the paper Page 31 D PITCH switch Pressing this switch will select any one of the character pitches J HIGH SPEED indicator This indicator is lit when HIGH SPEED is activated by pressing ONLINE and LF FF together E ON LINE indicator This indicator is lit when the printer is in the ON LINE mode and is out ...

Page 15: ...reen does not appear select your CD ROM drive in Explorer and double click CDRun exe In Windows Vista and Windows 7 if the Autoplay dialog box is displayed click Run CDRun exe 3 Select KX P1131E except for customers in Thailand For customers in Thailand select KX P1131E Thailand 4 Select Driver Utility from the Installation list on the left side of the screen 5 Follow the instructions on the scree...

Page 16: ...t is certified with a logo by USB IF A B When connecting with a parallel interface cable Attach the parallel interface cable C from your computer to the parallel interface connector A and secure the printer clips B Notice Use a shielded parallel cable 1 95 m 6 ft 5 in or less in length An IEEE 1284 compatible parallel cable is recommended A C B B B When connecting with a serial interface cable Att...

Page 17: ...e located in the rear of the printer The power switch is located on the right side of the printer toward the front When the power is supplied to the printer the power indicator on the control panel will light up AC Outlet Note If the printer is not going to be used for an extended period unplug the power cord Operating Instructions 17 Setup ...

Page 18: ... B Open the smoked plastic cover A A A B 2 Move the head gap lever A to position 6 HEAD GAP A 3 Install the ribbon cassette B and push down 4 arrows A until they click into place A B Note Do not take off the blue ribbon guide from the ribbon cassette 18 Operating Instructions Setup ...

Page 19: ...etween the printhead nose and the ribbon mask rotate the knob on the ribbon cassette to reduce the slack 5 Make sure the ribbon cassette is not twisted and rotate the knob A to remove any slack A 6 Close the smoked plastic cover 7 Adjust the head gap lever for the thickness of paper you are using HEAD GAP Position Used for 1 or 2 Thinner sheets 3 4 5 and 6 Thick or multiple sheets or envelopes Ope...

Page 20: ...talled in the printer B Adjust the head gap lever for the thickness of paper you are using Position Used for 1 or 2 Thinner sheets 3 4 5 and 6 Thick or multiple sheets A B HEAD GAP 2 Set the paper feed selector A to the position A 3 Lift off the top cover A A 4 A Unlock the tractors by pulling the tractor clamping levers A forward B Slide the tractors B to accommodate the approximate width of pape...

Page 21: ...Adjust the tractors A to remove any slack B Lock the tractor clamping levers B B B A A B B A A A B Note Make sure the paper is straight 8 Press LOAD PARK This will load the paper to the first print line 9 Raise the top cover A This is done by inserting the side pins of the top cover into the slots in the upper cabinet A 10 Raise the paper support A A Operating Instructions 21 Setup ...

Page 22: ...d Envelopes Friction Mode 1 A Turn the power on The PAPER OUT indicator will flash indicating that no paper is installed in the printer B Adjust the head gap lever for the thickness of paper you are using Position Used for 1 or 2 Thinner sheets 3 4 5 and 6 Thick sheets or envelopes A B HEAD GAP 2 Set the paper feed selector A to the position A 22 Operating Instructions Setup ...

Page 23: ...B Insert a sheet of paper through the paper guides A The paper will be automatically loaded to the first print line B A A Note You can disable Auto load through the Control Panel Software program Page 25 or by using the Control Panel Page 33 If Auto load is disabled you must press LOAD PARK to load paper If you need to align the paper horizontally or vertically set the paper feed selector to This ...

Page 24: ...TEAR OFF to reverse the paper back to the first print line Self Test The printer has a self test feature which allows you to test the printer When activated this feature will print 5 lines of each resident font When complete it will return to the draft font and continue for approximately 20 minutes 1 Install the ribbon cassette and paper then turn the power off Page 18 24 2 While pressing LF FF tu...

Page 25: ...following Code pages is selected USA Multilingual Portugal Canada French Norway Turkey Pitch 10 CPI 12 CPI 15 CPI 17 CPI 20 CPI P S 5 CPI 6 CPI 7 5 CPI 8 5 CPI Point size 8 10 10 5 12 14 16 18 20 21 22 24 26 28 30 32 Note Displayed only when an SC sequence is selected in Font Emulation Emulation EPSON Epson LQ 300 without color IBM IBM Proprinter X24E Page Format Line in 1 1 5 2 2 5 3 4 4 5 5 6 7 ...

Page 26: ... Turkey BRASCII ABICOMP PC855 PC866 USSR GOST Polish Czech PC852 ISO Latin2 Hungarian Bulgaria ISO 8859 2 Install A G M Alternate Graphic Mode IBM only On Off Auto CR IBM only On LF VT ESC J CR Off LF VT ESC J only Auto LF On CR LF Off CR only Auto load On Off Paper out detect On Off Tear off Manual Auto Buffer control 22 KB 8 KB 0 KB ALL Auto Online On Off Auto feed XT On Off Serial Interface Dat...

Page 27: ...untry is only displayed when activating the software for the first time When you activate the software from the second time the screen to select your country is not displayed Viewing the Command Reference Manual To refer to the Command Reference Manual select Command Reference Manual from the Manuals list on the right side of the screen Page 15 Uninstalling the Software If you want to remove the s...

Page 28: ...ONT indicators are off to allow your software to control your font selection Selecting a Character Pitch This printer contains resident pitches which are accessible through the Control Panel You can select any one of the character pitches by pressing the PITCH switch on the Control Panel n Press PITCH The combination of PITCH indicators A indicates the current character pitch selected as shown on ...

Page 29: ...er is in the OFF LINE mode or when the printer is not printing in the ON LINE mode With paper installed pressing LF FF once advances the paper one line With paper installed holding LF FF moves the printhead to the center and advances the paper to the top of the next page Note When pressing LF FF the amount of paper which is fed is determined by the current setting for lines per inch as specified t...

Page 30: ...first sheet If you decide to change the setting and save it remove the paper from the tractors then reset and reload the paper 1 If necessary redefine the page length of the paper you are using through the Control Panel Software program Page 25 Control Panel Page 28 or your application software 2 Micro Line Feed While pressing ON LINE press TEAR OFF This advances the paper one micro line 0 14 mm 1...

Page 31: ...ld paper being used Page 24 2 Press LOAD PARK to reverse the fanfold paper to the park position 3 A Move the paper feed selector to Friction Mode B Load single sheets or envelopes When you have finished printing remove the sheet or envelope from the printer A B 4 Move the paper feed selector to Tractor Mode 5 Press LOAD PARK to reload the fanfold paper to the first print line Operating Instruction...

Page 32: ... of the current page follow the steps below 1 Press ON LINE repeatedly until the page is completed 2 Insert the new paper Page 20 3 If the ON LINE indicator is not lit press ON LINE Note When Paper out detect is set to ON Page 34 printing stops at 1 26 mm 0 5 in from the bottom of the paper The paper out detector can be disabled through the Control Panel Software program Page 25 32 Operating Instr...

Page 33: ...ect the item Each time you press FONT and ON LINE you will advance to the next item Select an item and confirm the selection with the FONT indicators A and ON LINE indicator B on off blinking Page 34 A B 4 Press PITCH to set the item s status The item s status will change each time you press PITCH Page 34 To change additional settings repeat step 3 and 4 5 Press LOAD PARK to exit the Initial Setup...

Page 34: ...g C A B Emulation EPSON IBM G direction Bi Uni Tear off Manual Auto Page length 11 in 12 in 11 66 in 14 in 8 in 8 5 in Line in 6 LPI 8 LPI 3 LPI 4 LPI 7 5 LPI 12 LPI Font Draft Courier Roman Sans Serif Prestige Script Pitch 10 CPI 12 CPI 15 CPI 17 CPI 20 CPI P S Auto LF Off On 34 Operating Instructions Using the Control Panel ...

Page 35: ...2 Spain 2 Latin America Korea Slovenia Legal Code page 2 USA Multilingual Portugal Canada French Norway Turkey BRASCII ABICOMP PC855 PC866 USSRGOST Polish Czech PC852 ISO Latin2 Hungarian Bulgaria ISO 8859 2 Indicators condition light is lit light is out light is blinking 1 Download font function is disabled when ALL is selected 2 lf the current International character Code page setting is located...

Page 36: ...n off blinking 4 Press PITCH to set the item s status The item s status will change each time you press PITCH See the table below to verify desired status To change additional settings repeat steps 3 and 4 A FONT indicators Press FONT B PITCH indicators Press PITCH Item Setting A B Data length 8Bit 7Bit Baud rate 300 600 1200 2400 4800 9600 19200 Parity None Ignore Odd Even Protocol DTR XON XOFF S...

Page 37: ...hile pressing the ON LINE and LOAD PARK Printing Out the Current Settings Follow the instructions below to get a print out of the current settings 1 Load a sheet of paper and turn the power off Page 20 2 Turn the power on while pressing the ON LINE and PITCH Operating Instructions 37 Using the Control Panel ...

Page 38: ... printer Raise the top cover and pull up the roller cover Vacuum or dust the inside area of the unit Be very careful not to damage the printhead ribbon cable or the carriage drive belt CAUTION The printhead may be hot use caution when the cover is open The platen should be cleaned with denatured alcohol only The carriage guide bar can be lubricated with a very light oil Contact your Authorized Pan...

Page 39: ...aper out detector inoperative Paper out detect is OFF Set Paper out detect to ON Page 25 32 Printer does not power up No AC power Check AC power cord Page 17 Power is on but printer does not print Printer is not ON LINE Press ON LINE switch Interface cable is not properly connected Secure connection Page 16 Out of paper Install new paper Page 20 Printhead has become overheated Allow the printhead ...

Page 40: ...rial interface the printer does not print or data loss occurs Baud rate Parity Protocol or Data length does not match with the computer Set Baud rate Parity Protocol and Data length to match the computer Page 25 36 A USB cable is connected When a USB cable is connected the serial interface does not operate Disconnect the USB cable Page 16 When printing is completed paper is not advanced automatica...

Page 41: ...d 18 characters set tables 15 International characters and Legal set IBM mode 18 character set tables Dot configuration 0 2 mm 1 127 in dot diameter Draft LQ Matrix Hor Ver 9 24 30 24 Dot pitch Hor 0 21 mm 1 120 in 0 07 mm 1 360 in Ver 0 14 mm 1 180 in 0 14 mm 1 180 in Maximum number of characters per line cpl Pica 10 cpi characters per in 80 cpl Elite 12 cpi 96 cpl Micron 15 cpi 120 cpl Compresse...

Page 42: ...mperature 20 C 60 C 4 F 140 F Humidity 10 90 RH Head service life Approx 200 million strokes in draft mode Ribbon cassette Black fabric ribbon in cassette Life expectancy in Draft mode Approx 6 million characters Detectors Paper out detector Printhead overheat detector Overload detector Dimensions Width Depth Height 434 326 140 mm 17 1 12 8 5 5 in Mass Weight Approx 5 4 kg 12 lbs 1 Scalable Fonts ...

Page 43: ... 17 22 in sheets The printer will handle multipart forms up to 0 36 mm 0 014 in thick Up to 5 copies of 14 lbs chemical release paper can be used Single Sheets Width 102 297 mm 4 11 7 in Height 127 363 mm 5 14 3 in Weight in pounds g m 53 90 g m 14 24 lbs Note Paper should be within operating temperature and humidity ranges at least 24 hours prior to use Due to letter head varying in paper weight ...

Page 44: ...forations where the print quality may not be optimum B The minimum distance between the sprockets and first printable character When the left tractor is set on the left end and the margin is set to 0 C The area from the top edge of the paper to the top of the first printed character D The area from the bottom edge of the paper where the print quality may not be optimum 44 Operating Instructions Ap...

Page 45: ...rst printable character When the left paper guide is set to the 0 position and the margin is set to 0 C The area from the top edge of the paper to the top of the first printed character D The position where paper out is detected and printing may not be optimum When printing on envelopes do not print on area where edges overlap Print quality may not be optimum Operating Instructions 45 Appendix ...

Page 46: ...upplies Model Number Description KX P180 USA and Canada Ribbon Cassette black KX P181 Outside USA and Canada Note To purchase Ribbon Cassette please contact your dealer 46 Operating Instructions Appendix ...

Page 47: ...irection 26 34 H Head gap lever 12 Head service life 42 HIGH SPEED indicator 14 High Speed mode 29 I Initial Setup mode 33 Interface 26 41 Italic 26 L LF FF switch 14 Line Feed LF 29 LOAD PARK switch 14 M Maintenance 38 Margin 25 Micro line feed 30 Micron 41 O ON LINE indicator 14 34 ON LINE switch 14 Operating environment 10 Overheat detector 42 Overload detector 42 P Page format 25 Page length 2...

Page 48: ... interface cable 16 Serial interface connector 12 16 Serial Interface Setup mode 36 Single sheet 22 43 45 Smoked plastic cover 12 Specifications 41 43 T Tear off 26 29 34 TEAR OFF switch 14 Text direction 26 TOF Setting 26 Top cover 12 Top of Form TOF set 30 Tractor clamping levers 20 Tractors 13 Troubleshooting 39 U Uni direction 26 Unpacking 11 USB cable 16 USB connector 12 16 W WARNING 7 Z Zero...

Page 49: ...PJQXC0334ZA KK0210KU0 Panasonic System Networks Co Ltd 2010 Web Site http www panasonic net ...

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