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1.10 Utilising the Call Centre

1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-
out, Wrap-up)

You can control your status in an incoming call distribution
group. When in the Log-out mode, incoming calls to the
group will not ring at your extension. When you return,
calls will again ring at your extension. (Default: Log-in)
Even if your extension is logged-in, you can have a
specified time period (wrap-up time) when you will not
receive calls after completing a previous call. This time
can be used for you to write a report and so on.
You can also manually select "Not Ready" mode to
temporarily leave a distribution group.

Log-in

Log-out

Wrap-up

Talk.

Not Ready

Ready

Conditions

•

Wrap-up mode transitions to one of the devices that are associated with the user container at the end of a
phone call.

To set Log-in/Log-out

Off-hook.

On-hook.

PT/SLT/PS/SIP Extn.

Enter

736

.

Log-out

Log-in

0

1

OR

Enter

ICD Group extension

number

or .

Specified

OR

ICD Group

extension no.

All

3

6

7

Enter

0

or

1

.

C.Tone

ICD Group: Incoming Call Distribution Group

1.10 Utilising the Call Centre

Operating Manual

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Summary of Contents for KX-NSX1000

Page 1: ...s manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety page 12 before using this product KX NSX series PNMPR Software File Version 001 00000 or later Manuals and supporting information are provided on the Panasonic Web site at http www panasonic net pcc support pbx ...

Page 2: ...coming call or a message waiting by the lamp if it is equipped ENTER Navigator Key Message Ringer Lamp Easy Operation Consult your dealer 1 1 Before Operating the Telephones page 12 Remote Office This PBX supports the use of SIP phones connected from a remote office over an IP network through an SBC session border controller SIP phones can be set up by simply connecting the phones to the LAN at th...

Page 3: ...D Group Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination answered in order of priority and monitored by a supervisor extension Queuing Customers ICD Group Call Centre 1 10 Utilising the Call Centre page 175 In This Manual The PBX functions provided by Business Communication Server are described here just PBX in this manual The following abbreviations are us...

Page 4: ... functions with proprietary telephones PTs single line telephones SLTs portable stations PSs SIP phones and DSS Consoles For detailed information about each feature or setting consult your dealer In this manual several kinds of PTs appear as follows IP Proprietary Telephone IP PT Digital Proprietary Telephone DPT Analogue Proprietary Telephone APT Proprietary Telephone with a Display Display PT PT...

Page 5: ...IP phone may be heard or no tone may be heard d Any number pressed while hearing a Busy DND Reorder tone such as the feature number to activate Automatic Callback Busy will be ignored e The operations for SIP phones may differ from the steps in this manual and may vary depending on the type of telephone being used f To execute an operation some SIP phones may require that the OK button is pressed ...

Page 6: ... be used To disable ECO mode consult your dealer Trademarks Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Panasonic Corporation is under licence All other trademarks identified herein are the ...

Page 7: ...tifying Malicious Calling Parties Malicious Call Identification MCID 51 1 4 During a Conversation 53 1 4 1 Transferring a Call Call Transfer 53 1 4 2 Holding a Call 59 1 4 3 Talking to Two Parties Alternately Call Splitting 65 1 4 4 Answering Call Waiting 66 1 4 5 Multiple Party Conversation 70 1 4 6 Mute 78 1 4 7 Letting Other People Listen to the Conversation Off hook Monitor 79 1 4 8 Using the ...

Page 8: ...oming Call Distribution Group Monitor 177 1 10 3 Forwarding a Waiting Call Manual Queue Redirection 180 1 11 Using User supplied Equipment 181 1 11 1 If a Doorphone Door Opener is Connected 181 1 11 2 If an External Relay is Connected 183 1 11 3 If an External Sensor is Connected 183 1 11 4 If a Host PBX is Connected 183 1 12 Administrative Features 185 1 12 1 Using the Telephones in a Hotel type ...

Page 9: ...69 4 Customising Extensions and the System for Managers 277 4 1 Manager Programming 278 4 1 1 Programming Information 278 4 1 2 Manager Programming 278 4 1 3 Supervisory Monitor ACD Control 280 5 Appendix 289 5 1 List of Operations by Telephone Type 290 5 1 1 List of Operations by Telephone Type 290 5 2 Troubleshooting 296 5 2 1 Troubleshooting 296 5 3 Feature Number Table 300 5 3 1 Feature Number...

Page 10: ...Table of Contents 10 Operating Manual ...

Page 11: ...Section 1 Operation This section shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this NSX server Operating Manual 11 ...

Page 12: ...must be followed in order to operate the unit safely WARNING For All Telephone Equipment Do not allow rain to fall on the product or expose the product to moisture Do not let water oils or other liquids to splash onto the product Such conditions can lead to fire or electric shock and may impair the performance of the product Do not place the product on an unstable or uneven surface If the product ...

Page 13: ...structions Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation e If the product has been dropped or the cabinet has been damaged f If product performance deteriorates For the NSX server Do not insert foreign objects of any kind into this product as they may touch dangerous voltage points or short ou...

Page 14: ...t not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface while in use The product should never be placed near or over a radiator or other heat source This product should not be placed in a sealed environment unless proper ventilation is provided When this product is no longer in use make sure to detach it from the rack or wa...

Page 15: ...operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufacturer b Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections o...

Page 16: ...hat at least one party to the conversation is to be aware that it is being recorded In addition the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is used and what is disclosed to any other party The SLT ports are not specifically designed for 3 wire connected equipment 3 wire...

Page 17: ...ypes of telephone with this PBX Panasonic IP Proprietary Telephone IP PT e g KX NT300 series KX NT500 series Panasonic Digital Proprietary Telephone DPT e g KX DT300 series KX DT500 series Panasonic Analogue Proprietary Telephone APT e g KX T7700 series Panasonic Portable Station PS e g KX TCA364 KX WT125 Canada only SIP phone e g Third party SIP phones P SIP Single Line Telephone SLT e g rotary p...

Page 18: ...ve or in their feature numbers Tone You will hear various tones during or after an operation for confirmation Refer to 5 4 1 What is This Tone Appendix Display In this manual the display refers to the display of a Panasonic telephone If your telephone is not a Panasonic display telephone the message will not be displayed If you use a Panasonic display telephone the display helps you confirm the se...

Page 19: ...The displays and the illustrations shown as examples are from a telephone connected to the KX NS1000 Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used Icon Descriptions The following icons show you the feature availability notes and action to use the features This feature cannot be used with a single line telephone o...

Page 20: ...ess the HOLD button on your SIP phone REDIAL Press the REDIAL button on your SIP phone When You Use a Panasonic Proprietary Telephone Panasonic proprietary telephones have useful feature buttons that simplify some operations For details refer to the Location of Controls or equivalent section in the documentation for your phone Customised Buttons If the term is in parentheses like Account in this m...

Page 21: ...s Used to forward the intercom calls to your group to a specified destination Account Used to enter an account code Conference Used to establish a multiple party conversation Terminate Used to disconnect the current call and make another call without hanging up External Feature Access EFA Used to access special features offered by a host PBX or a telephone company Call Charge Reference Used to che...

Page 22: ...lbox Two way Transfer Used to record a conversation into the mailbox of a specific extension One touch Two way Transfer Used to record a conversation into the mailbox of a specific extension with one touch Live Call Screening LCS Used to monitor your own voice mailbox while an incoming caller is leaving a message and if desired intercept the call Voice Mail Transfer Used to transfer a call to the ...

Page 23: ...free mode using the SP PHONE button 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook Telephone types The abbreviations of telephone types are explained in Telephone types in procedures below Telephone types in procedures The following abbreviations are displayed at the top left of each procedure and indicate which types of telepho...

Page 24: ...rver Private IP Network ITSP 1 Network DCE 2 e g ADSL Modem IP CS PS SIP Phone Telephone Company Business Communication Server 1 ITSP Internet Telephony Service Provider 2 DCE Data Circuit Terminating Equipment 1 1 5 Before Operating the Telephones 24 Operating Manual ...

Page 25: ...he SDN button For details refer to 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension To call using a directory refer to 1 14 2 Using the Directories For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Hands free Operation You can make an intercom call and have a conversation in hands free mode using the SP PHONE button Cust...

Page 26: ...PT SLT PS SIP Extn Off hook Talk Dial outside phone number Press L CO or enter automatic line access number OR 0 9 L CO outside phone no The automatic line access number default varies depending on country area To select an idle outside line in the specified outside line group automatically Outside Line Group Access PT SLT PS SIP Extn Off hook Talk Press G CO or enter outside line group access num...

Page 27: ...cess the outside line and provide external dial tone Pressing the Terminate button will provide intercom dial tone You can dial the new phone number without going on off hook Hands free Operation You can make an outside call and have a conversation in hands free mode using the SP PHONE button Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select th...

Page 28: ...e extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up Account codes may use the digits 0 through 9 Depending on the settings of your PBX you may be required to enter an account code to make an outside call If you enter the wrong code press the key and re enter the account code For your convenience you can store the code with t...

Page 29: ...or edit a One touch Dialling button store the desired phone number or feature number Using Numbers Stored at Your Extension Personal Speed Dialling You can store up to 100 numbers at your extension for your personal use This feature is also known as Station Speed Dialling To store a phone number Off hook Enter personal speed dialling number 2 digits Enter desired phone no personal speed dialling n...

Page 30: ...dialling number 3 digits system speed dialling no Press AUTO DIAL or enter OR To call using a directory refer to 1 14 2 Using the Directories For SIP phone users Telephones display only system speed dialling numbers To a Preset Number by Going Off hook Hot Line You can make an outside call simply by going off hook if you have preprogrammed your phone This feature is also known as Pickup Dialling T...

Page 31: ...ming This can be useful if you require more time after going off hook to dial another telephone number or extension number Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook Using a Preprogrammed Number Quick Dialling You can make a call simply by pressing the preprogrammed number for quick dialling Off hook D...

Page 32: ...you dialled was an extension Automatic Redial To redial automatically press the SP PHONE button and then the REDIAL button or press the REDIAL button directly It will keep trying the busy number until the called party answers or until a specified timeout You can perform other tasks during dialling To cancel press the FLASH RECALL button Some outside lines may not support this feature This feature ...

Page 33: ...de of the PBX When you answer the callback ringing For an outside call The line is seized For an intercom call The called extension starts ringing automatically To set for both extension and outside line PT SLT PS While hearing a busy tone Enter 6 6 On hook C Tone To answer the callback ringing from an idle extension Off hook PT SLT PS Talk While hearing a callback ringing R B Tone To answer the c...

Page 34: ...n of Calls to Busy Subscriber CCBS You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free When you answer the callback ringing the called party s telephone number is automatically dialled PT SLT PS On hook While hearing a busy tone Enter 6 6 C Tone To answer while hearing a callback ringing PT SLT PS Off hook 1 2 4 When the Dialled Line is Busy ...

Page 35: ...nother conversation using the handset Refer to 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Depending on system programming and the called extension s setting a call waiting tone may be sent automatically without performing the operation above Leaving a Message Waiting Indication Calling Back the Caller Who Left an Indication Message Waiting For an extensi...

Page 36: ... Enter 1 to leave or 0 to cancel On hook Enter desired extension number Leave Cancel 1 0 OR 0 7 Enter 70 desired extension no C Tone For an extension receiving a message waiting indication To check the left message and call back While on hook PT PS Press MESSAGE until the desired extension appears Off hook Talk To call back Off hook Press MESSAGE or enter 70 and then 2 PT SLT PS Talk OR 0 2 7 1 2 ...

Page 37: ...ther Extension buttons These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups In other words you can monitor the message waiting notifications of other telephones A single line telephone extension user will receive a special dial tone as message waiting notification when going off hook The message waiting lamp of a single line tel...

Page 38: ... 3 PT PS Talk 3 B Tone C Tone Parties in the conversation Party joining the call During a conversation C Tone Talk A three party conversation is now established CO OR SDN SIP phone users cannot use this feature but other extensions can call them using Executive Busy Override To join another conversation you must have Executive Busy Override enabled at your extension through COS programming It is p...

Page 39: ...check the caller information of the call to another extension on the display Then you can choose to monitor the call if necessary To monitor PT SLT PS Enter 5 5 Off hook C Tone Monitoring starts B Tone Press red DSS PDN or SDN or dial extension number extension no SDN OR OR PDN OR DSS A busy tone is heard and the caller information of the call to another extension is displayed SIP phone users cann...

Page 40: ...y the ISDN To access Off hook On hook PT PS Press ISDN service Or press ISDN service and then enter service code and then press ISDN service again outside line Seize outside line If all required digits are stored Requires to dial additional digits service code OR ISDN Service ISDN Service ISDN Service Availability of features depends on the ISDN service of your telephone company Customising Your P...

Page 41: ...alling is not available This feature is not available when the called party s telephone is in the Voice Call Deny mode Customising Your Phone 3 1 2 Settings on the Programming Mode Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 1 2 7 Calling without Restrictions Using Your Calling Privileges at Another Extension Remote COS Access Using Your Calling...

Page 42: ...erification Code Entry Off hook PT SLT PS SIP Extn 7 4 Enter 47 Enter verification code PIN verification code Enter verification code max 4 digits Enter verification code PIN max 10 digits If a wrong verification code PIN is entered you hear an alarm tone desired phone no Dial desired phone number Seize an outside line before entering an outside phone number C Tone D Tone PIN Personal Identificati...

Page 43: ...rity Mode Trunk Security Mode Off hook Dial DISA phone number Enter extension PIN or verification code PIN max 10 digits DISA phone no In All Security Mode Off hook 7 4 Enter 47 Dial your extension number or enter and then verification code your extension no verification code OR Dial desired extension number desired extension no Dial desired extension number desired extension no extension PIN veri...

Page 44: ...one D Tone DISA phone no PIN Personal Identification Number your extension no verification code OR verification code PIN Callers from preprogrammed outside numbers can access the PBX through DISA without a password extension PIN verification code PIN DISA Automatic Walking COS When making an outside call using Walking COS through DISA the CLIP number for that call will be that of the extension sei...

Page 45: ... extension simply by pressing a single digit 0 9 from the options given the prerecorded message 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting You can set the following features on your telephone from another extension or through DISA Call Forwarding FWD Do Not Disturb DND Changing the Log in Log out Status of Extensions Absent Message Extension Dial Lock Time S...

Page 46: ...tone Dial desired feature number 7 4 Dial DISA phone number DISA phone no extension no your extension no R B Tone DISA message extension PIN extension no desired feature no C Tone D Tone PIN Personal Identification Number From Outside Telephone 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting 46 Operating Manual ...

Page 47: ...going off hook Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 3 1 3 Customising the Buttons Create or edit an Incoming Call Distribution Group ICD Group Primary Directory Number PDN or Secondary Directory Number SDN button 1 3 2 Answering Hands free Hands free Answerback You can answer an incoming call without going off hook as soon as the line is ...

Page 48: ...f hook Press flashing DSS Enter 40 and then dial group number 2 digits Or enter 41 and then dial extension number Talk Group Directed 4 0 OR 1 4 group no extension no OR DSS C Tone Caller Information Display before Call Pickup using DSS button Depending on system programming you can confirm the caller information of a call to another extension using the DSS button before picking up the call Pressi...

Page 49: ...ation for a call pickup group Available telephones are as follows IP PTs 1 DPTs 1 While the caller information is displayed on the LCD going off hook will not answer the call 1 Except models with a single line display Denying Other People the Possibility of Picking Up Your Calls Call Pickup Deny You can deny or allow other people to pick up your calls Off hook On hook Enter 1 to deny or 0 to allow...

Page 50: ...ors using headsets With the ANSWER button you can answer all incoming calls With the RELEASE button you can disconnect the line during or after a conversation or complete transferring a call To answer Press ANSWER Talk PT ANSWER To transfer a call PT During a conversation Press DSS or dial desired phone number The called party answers Seize an outside line before dialling an outside phone number O...

Page 51: ...nd a conversation Press RELEASE PT During a conversation RELEASE Customising Your Phone 3 1 3 Customising the Buttons Create or edit an Answer button or a Release button 1 3 6 Identifying Malicious Calling Parties Malicious Call Identification MCID You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up You will receive the in...

Page 52: ...ter the calling party hangs up PT SLT PS Enter 7 3 Press TRANSFER or Recall hookswitch OR 7 3 OR OR C Tone Availability of this feature depends on the ISDN service of your telephone company 1 3 6 Identifying Malicious Calling Parties Malicious Call Identification MCID 52 Operating Manual ...

Page 53: ...red within a specified time it is automatically disconnected For users of SIP phones Even if your telephone has a TRANSFER button you cannot use it to transfer calls Please make sure to use the HOLD button The transfer operation for SIP extension users may differ from the steps in this section and may vary depending on the type of telephone being used Blind Transfer Blind Transfer may be available...

Page 54: ...you can return to the held call The call with the transferred party will be disconnected For all types of telephone users if the call is not transferred within a specified time you will hear an alarm Transfer Recall For the transfer operation using an SDN button refer to 1 5 1 Primary Directory Number PDN Secondary Directory Number SDN Extension To transfer with one touch One touch Transfer PT PS ...

Page 55: ...e line During a conversation PT PS Press TRANSFER Dial outside phone number outside line outside phone no C Tone On hook Talk Seize outside line During a conversation SLT Press Recall hookswitch Dial outside phone number outside line outside phone no OR C Tone SIP Extn On hook Talk Seize outside line During a conversation Dial outside phone number outside line outside phone no Press HOLD HOLD 1 4 ...

Page 56: ...ore the destination answers press the TRANSFER button the corresponding CO ICD Group INTERCOM or DN button or the hookswitch Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Direct Station Selection DSS button Transferring a Call Using the ISDN Service Call Transfer CT by ISDN During a conversation PT PS Press ISDN Hold ISDN Hold Dial phone number phone no Talk On hook This st...

Page 57: ...nsferred After the call is transferred the line becomes idle Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Hold button Transferring to an Outside Party Using the SIP Service To transfer a call with announcement Attended Transfer On hook Talk Seize outside line During a conversation PT PS Press TRANSFER Dial outside phone number outside line outside phone no TRANSFER C...

Page 58: ...de line During a conversation SLT Press Recall hookswitch Dial outside phone number outside line outside phone no C Tone To transfer a call without announcement Blind Transfer Dial outside phone number PT PS During a conversation On hook Enter 61 1 6 Press TRANSFER TRANSFER C Tone Enter outside phone no 1 4 1 Transferring a Call Call Transfer 58 Operating Manual ...

Page 59: ...lding a Call Holding Holding in a System Parking Zone Call Park For users of SIP phones The holding operation for SIP extension users may differ from the steps in this section and may vary depending on the type of telephone being used Holding There are two types of hold The difference between them is that other people can retrieve your held call Regular Hold or not Exclusive Call Hold As they can ...

Page 60: ...SLT During a conversation On hook Enter 50 Press Recall hookswitch 0 5 C Tone SIP Extn During a conversation On hook HOLD Press HOLD OR 1 4 2 Holding a Call 60 Operating Manual ...

Page 61: ...line number To retrieve an intercom call or outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number PT SLT PS Talk Talk Talk Press CO or enter 53 and then held line number 3 digits Enter 51 holding extension no OR DSS 1 5 Press flashing CO or INTERCOM or enter 50 C Tone CO held line no 3 5 OR A confirmation tone is heard 0 5 OR CO OR A con...

Page 62: ...PT users The CO or INTERCOM button light shows the current status as follows Regular Hold mode Flashing green slowly Your held call Flashing red Another extension s held call Exclusive Call Hold mode Flashing green moderately Your held call Red on Another extension s held call If a call is not retrieved within a specified time you will hear an alarm as a reminder Hold Recall If an outside call is ...

Page 63: ...pecified parking zone Specified or any idle parking zone Auto If a Call Park button and Call Park Automatic Park Zone button have been established you can select either way to park by simply pressing the corresponding button When a call is parked automatically or more than one call has been parked at the same time you need to specify the parking zone number to retrieve the required call To set PT ...

Page 64: ...splay If a call is not retrieved within a specified time you will hear an alarm as a reminder Call Park Recall If an outside call is not answered within a specified time it is automatically disconnected The Call Park button light shows the current status as follows Flashing red for PT You or another extension has a call parked If you hear a reorder tone when retrieving a parked call there is no he...

Page 65: ...T PS During a conversation Press TRANSFER Talk to the other party Talk to the original party Press DSS or dial the other party s extension number Press TRANSFER extension no OR DSS C Tone The other party will be on hold XFER XFER SLT During a conversation Talk to the other party Talk to the original party Dial the other party s extension number Press Recall hookswitch extension no OR Press Recall ...

Page 66: ...he PBX Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting You must activate this feature to use it Default Disable No call Intercom calls No tone Outside calls You...

Page 67: ...aring a tone Enter 50 0 5 Talk to the new party Press Recall hookswitch C Tone After talking to the new party second call you can disconnect 2 1 or hold 2 2 it and then retrieve the first call 2 1 To disconnect the second call and then talk to the original party PT PS During a conversation Off hook On hook Talk to the original party Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN...

Page 68: ... Then you can disconnect it and then talk to the new party again PT PS Press HOLD During a conversation Disregard this step if both parties are extensions Talk to the original party Off hook On hook Talk to the new party Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM OR CO ICD Group OR SDN PDN OR OR 1 4 4 Answering Call Waiting 68 Ope...

Page 69: ... The caller s name or number is displayed for five seconds in fifteen second intervals while waiting to be answered Customising Your Phone 3 1 2 Settings on the Programming Mode Call Waiting Tone Type Selection If you select Tone 1 you will hear the same tone for Call Waiting from an outside party and an extension If you select Tone 2 you will hear different tones for Call Waiting from an outside ...

Page 70: ... Parties during a Conversation Conference Leaving a Conference Unattended Conference Leaving a Conference Leaving Three party Conference Letting a Third Party Join Your Call Privacy Release Adding a Third Party during a Conversation Using the ISDN Service Three party Conference 3PTY by ISDN Adding Other Parties during a Conversation Conference You can add one or more parties to your conversation T...

Page 71: ...ine before dialling an outside phone number Press TRANSFER C Tone Dial desired phone number desired phone no SLT Talk with multiple parties Enter 3 Press Recall hookswitch Talk to the new party 3 During a conversation Seize an outside line before dialling an outside phone number Press Recall hookswitch C Tone 1 4 5 Multiple Party Conversation Operating Manual 71 ...

Page 72: ... ICD Group PDN SDN or INTERCOM corresponding to the original party Press CONF or press TRANSFER and then enter 3 Talk with multiple parties C Tone OR 3 SDN PDN OR OR OR CO ICD Group OR SDN PDN OR OR To add four or more parties to a conference PT PS Press CONF Press CONF Dial desired phone number desired phone no Seize an outside line before dialling an outside phone number Talk During a conversati...

Page 73: ...rresponding to the party on hold Talk with multiple parties Press CONF Press CONF C Tone OR CO ICD Group OR SDN PDN OR To talk to two parties alternately in a three party conversation During a conversation PT PS Press TRANSFER During a conversation SLT Press Recall hookswitch 1 4 5 Multiple Party Conversation Operating Manual 73 ...

Page 74: ...hookswitch alternates between the other parties in the conversation You can have a conference with a maximum of eight parties comprising intercom or outside lines simultaneously During a conversation involving four or more parties you cannot disconnect one party and maintain the conversation with the other parties SIP phone users cannot originate a conference call but can be added as a member Cust...

Page 75: ...is disconnected when the timer runs out unless the originating extension returns to the conference Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Conference button Leaving a Conference Leaving Three party Conference The person who originated a conference with two other parties can leave the conference and allow the other parties to continue the conversation To leave a confer...

Page 76: ... a third party join your current outside call and establish a three party conversation You can also leave the conversation and then let the two other parties talk To let a third party join your conversation and establish a three party conversation Press green S CO Wait for an answer To prolong press the S CO again PT PS Talk C Tone Off hook Your extension on the outside call The S CO button will f...

Page 77: ... Seize an outside line before dialling an outside phone number PT PS Talk with multiple parties During a conversation desired phone no Talk to the new party C Tone Press ISDN Hold ISDN Hold Dial desired phone number desired phone no PT PS Talk with multiple parties Press TRANSFER Talk to the new party During a conversation Seize an outside line before dialling an outside phone number Press TRANSFE...

Page 78: ...ss Recall hookswitch C Tone Enter 62 2 6 C Tone To complete a conversation During a conversation PT SLT PS On hook Customising Your Phone 3 1 3 Customising the Buttons Create or edit an ISDN Hold button 1 4 6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset 1 4 6 Mute 7...

Page 79: ...Conversation Off hook Monitor You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset To set cancel PT KX UT series Press SP PHONE During a conversation using the handset The SP PHONE button light shows the current status as follows Off The voice is heard through the handset On The voice is heard through the speaker an...

Page 80: ...Use the telephone in a room that has curtains carpeting or both If parts of the conversation cannot be heard If you and the other party speak at the same time parts of your conversation may be lost To avoid this try to speak alternately 1 4 8 Using the Headset Headset Operation You can have a conversation using a headset In this case you must select Headset on in programming mode or set the Headse...

Page 81: ...free operation it is recommended that the module is situated away from electrical appliances such as faxes radios PCs or microwaves Systems using the 2 4 GHz ISM Industrial Scientific and Medical band may interfere with this product Examples of such systems are cordless telephones wireless LAN Home RF microwave ovens and other ISM devices These systems may cause minor noise For KX NT560 users You ...

Page 82: ...s to the PDN extension Call Transfer Using SDN Button Extensions that have an SDN button are called SDN extensions The extension that is registered as the destination of an SDN button must have at least one PDN button One extension can have up to 8 PDN buttons An extension can have only one SDN button for each PDN extension The button light of each PDN SDN button shows the current status as follow...

Page 83: ... Dial to call the corresponding PDN extension the SDN button light shows the current status of the destination extension as follows Green on You are using the line Red on The line is being used The PDN extension or another SDN extension when multiple extensions have SDN buttons to a same PDN extension is using the line Even if a PDN extension has set Do Not Disturb DND you can call the extension a...

Page 84: ...all is not retrieved within a specified time you will hear an alarm as a reminder Hold Recall If an outside call is not answered within a specified time it is automatically disconnected If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another PDN button to make or answer another call Call Transfer Using SDN Button You can transfer a call ...

Page 85: ...s you used that SDN button to answer an incoming call Customising Your Phone 3 1 2 Settings on the Programming Mode Preferred Line Assignment Incoming Select the seized line when going off hook 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the seized line when going off hook 3 1 3 Customising the Buttons Create or edit a Primary Directory Number PDN or Secondary ...

Page 86: ...the call within a specified time period Busy No Answer BSY NA All calls are forwarded when you do not answer within a specified time period or when your extension is busy Follow Me From If you fail to set the above mentioned All Calls to forward before you leave your desk you can set the same feature from the destination extension Incoming calls can be forwarded up to four times You can set the UM...

Page 87: ... 7 Enter 0 to 2 as you desire OR destination extension no max 32 digits outside phone no outside line access no C Tone To set Follow Me from another extension PT SLT PS your extension no On hook Dial your extension number Enter 7 or 8 7 8 Follow Me Follow Me Cancel Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 0 to 2 as you desire C Tone When using a proprietary t...

Page 88: ... Enter 4 to 6 as you desire Enter On hook Enter destination extension number Or enter outside line access number and then outside phone number OR max 32 digits outside phone no outside line access no C Tone ICD Group Incoming Call Distribution Group For Cancel go on hook directly after entering ICD Group extension number destination extension no The FWD DND button light shows the current status as...

Page 89: ... the FWD DND Both calls button including FWD DND button fixed button and the Group FWD Both calls button will indicate the setting for either outside calls or intercom calls but not both Note The FWD icon on PS display reflects the setting for outside calls only b pressing the FWD DND Both calls button including FWD DND button fixed button or the Group FWD Both calls button will not change the FWD...

Page 90: ...ible to set outside telephone numbers e g your cellular phone as forward destinations for up to 4 public devices Switching the FWD DND status and setting FWD destination for outside intercom calls Timer for No Answer and Busy No Answer To switch FWD DND status for outside calls PT Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for outside calls...

Page 91: ...swer FWD Busy No Answer OR destination extension no max 32 digits outside phone no outside line access no While on hook when in FWD DND Setting Mode Press STORE to set OR Enter 2 to 5 1 2 Intercom Calls Outside Calls OR A confirmation tone will be heard Enter 0 or 1 This step can be omitted To set the timer for No Answer and Busy No Answer PT Press the fixed FWD DND button Press STORE to set While...

Page 92: ... Forwarding Busy CFB When you do not answer Call Forwarding No Reply CFNR To set Off hook Enter 7 5 On hook Enter required number 2 3 4 Unconditional Busy No Reply PT SLT PS 7 5 your MSN Enter your multiple subscriber number MSN desired phone no Enter desired phone number Enter Enter C Tone outside line no Enter Enter outside line number 3 digits To cancel PT SLT PS Off hook Enter 7 5 On hook 7 5 ...

Page 93: ... messages and one for your personal message 16 characters The selected message is shown on the display of your telephone Message no Message Example 1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeting 7 8 9 A message assigned for each extension Personal Absent Message To set Enter required number 2 3 4 5 6 Gone Home At Ext Back at Out ...

Page 94: ...mming Mode 1 6 3 Preventing Other People from Using Your Telephone Extension Dial Lock You can lock your extension so that other users cannot make unauthorised outside calls This feature is also known as Electronic Station Lockout To lock Off hook On hook PT SLT PS SIP Extn Enter 77 Enter 1 1 7 7 C Tone To unlock Off hook On hook PT SLT PS SIP Extn extension PIN Enter 77 Enter 0 Enter extension PI...

Page 95: ...ion To make an outside call while your extension is locked Off hook PT SLT PS 7 4 Enter 47 extension PIN extension no your extension no extension no desired phone no Dial your extension number Enter extension PIN max 10 digits If the wrong extension PIN is entered you hear an alarm tone Dial desired phone number Seize an outside line before entering an outside phone number C Tone D Tone PIN Person...

Page 96: ...er 33 Wait for an answer paging group no 3 3 C Tone If the group which you paged is already being used for paging you hear a busy tone Paging and then Transferring a Call Announce Talk On hook During a conversation PT SLT PS Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The other party is placed on hold Dial paging group number 3 digits p...

Page 97: ...gits paging group no 3 3 C Tone OR Press HOLD HOLD After you go on hook the caller can talk to the person who answers the page 1 7 2 Answering Denying a Paging Announcement To answer PT SLT PS SIP Extn Enter 43 Talk Off hook 3 4 C Tone To allow deny a paging announcement Paging Deny PT Off hook On hook Enter 721 Deny Allow 1 0 OR Enter 1 or 0 7 2 1 C Tone 1 7 2 Answering Denying a Paging Announcem...

Page 98: ...ode Broadcast Mode the called parties can hear the caller s voice announcement and then be allowed to join the conversation by the caller Broadcast Mode If you dial a conference group number that is in use for another conversation you will hear a busy tone and cannot establish a multiple party conversation If you fail to seize idle outside lines necessary for all members assigned in the conference...

Page 99: ... is already in progress must be used by itself i e you may not combine it with numeric digits For details refer to Join After Time Out A conversation can be established with a maximum of 8 parties including the caller If the Hands free Answerback feature is enabled the called extension can answer the conference group call without going off hook With PTs and KX WT125 Canada only KX TCA175 KX TCA275...

Page 100: ... to Flash Recall mode through system programming Broadcast Mode If this mode is selected through system programming the caller can call multiple parties in a conference group make a voice announcement and then establish a multiple party conversation with the called parties This conversation will be heard by all called parties Called parties can listen to the announcement simply by going off hook T...

Page 101: ...ready in progress must be used by itself i e you may not combine it with numeric digits For details refer to Join After Time Out With PTs and KX WT125 Canada only KX TCA175 KX TCA275 KX TCA185 KX TCA285 KX TCA385 PSs a conference group call can be automatically answered without going off hook This mode is selected through system programming If the Hands free Answerback feature is enabled the calle...

Page 102: ...who joined the conversation last from the conference group call Press FLASH RECALL In this case the FLASH RECALL button must be set to Flash Recall mode through system programming If the maximum number of parties who can actively participate in the conversation is set to 32 through system programming the keys on the conference originator s telephone DSS CONFERENCE TRANSFER FLASH etc will not funct...

Page 103: ...paging system All of the called PS users with the Hands free Answerback feature enabled will hear the voice announcement Then any PS user can respond by pressing any dial key and their reply will be heard by all of the called parties Join After Time Out Extensions or outside telephones can join the multiple party conversation that has been already started using this feature For example if the conf...

Page 104: ...roup no 3 2 C Tone Enter entry code max 8 digits Enter entry code Wait for an answer For an extension joining the conversation To join a conversation with an entry code Off hook Talk PT SLT PS SIP Extn Dial conference group number 2 digits Enter 32 conference group no 3 2 C Tone Enter entry code max 8 digits Enter Enter entry code 1 7 3 Making a Conference Group Call 104 Operating Manual ...

Page 105: ...feature only when the conference group call has already been established between the extension originating a conversation and at least one member To join a conversation that is already in progress extensions outside telephones must be using an idle extension with no held calls If a conversation has reached the maximum number of participants this feature cannot be used to join the conversation Star...

Page 106: ...ubscribers Hospitality Mode If your service mode is set to Hospitality Mode available features such as listening to messages personal greetings etc may be limited according to the COS settings for your mailbox Before You Begin In order to use the Unified Messaging system as a subscriber you need to know the following information The System Manager can help you if you do not know this information T...

Page 107: ...riber s Name Personal Greeting Messages Your Unified Messaging system may be programmed to initiate a Subscriber Tutorial the first time you log in to your mailbox If the Subscriber Tutorial is enabled Unified Messaging system prompts will guide you through the mailbox configuration process Logging in to Your Mailbox In order to access Subscriber Services to play messages change mailbox settings e...

Page 108: ...or or System Manager Manual log in PT SLT PS SIP Extn Off hook 6 your mailbox no your password Enter your password and Enter and your mailbox number You can skip this step if your mailbox requires no password Enter your mailbox Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR Enter 6 Automatic log in your ...

Page 109: ...of new messages These announcements depend on the mailbox settings and Class of Service COS settings of your mailbox Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Voice Mail Transfer button or a Message button Subscriber Tutorial Easy Mailbox Configuration Your Unified Messaging system may be programmed to present a Subscriber Tutorial to you the first time you log in to yo...

Page 110: ...s is name I can t take your call right now Busy Signal Greeting Heard by callers when you are on another call A common example might be This is name I m on another call right now After Hours Greeting Heard by callers when the Unified Messaging system is in night mode A common example might be This is name I ve gone home for the day If you do not record a greeting message a prerecorded greeting mes...

Page 111: ...nd recording 1 Enter 2 to accept 2 2 1 3 4 Review Accept Record the message again Add Delete and exit On hook Enter 2 to accept Enter your new password and Enter 1 OR Log in to your mailbox State your name C Tone Record your greeting message C Tone To record your greeting messages Enter the desired option CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protecti...

Page 112: ...ommon example might be This is name I m on another call right now After Hours Greeting Heard by callers when the Unified Messaging system is in night mode A common example might be This is name I ve gone home for the day Personal Greeting for Caller ID Heard by callers from preprogrammed telephone numbers For details refer to Personal Greetings for Caller ID Temporary Greeting A special greeting t...

Page 113: ...he greeting message and exit Record or delete other greeting messages as necessary by following the prompts or go on hook 2 1 3 4 5 No Answer Greeting Busy Signal Greeting After Hours Greeting Caller ID Greeting Temporary Greeting Absent Message Greeting On hook OR The greeting will be deleted go on hook to finish Log in to your mailbox Record your greeting message C Tone If you go on hook without...

Page 114: ...Caller ID numbers to a personalised greeting they will hear the appropriate greeting when they call you instead of your other greeting messages normally played for callers You can record 4 personalised greetings and assign 8 callers to each greeting Record your personalised greetings before assigning Caller ID numbers This feature may be disabled by the System Administrator or System Manager for y...

Page 115: ... personalised greeting number 1 4 personalised greeting no Enter 414 1 4 4 Enter 2 to accept 2 Delete the announced number Keep the number and announce the next number then repeat this step 1 2 Enter 1 or 2 Add a Caller ID number then go to STEP B in To assign Caller ID numbers for the first time Delete a Caller ID number Review all assigned Caller ID numbers then go on hook to finish 1 2 Enter th...

Page 116: ...hed the correct mailbox To change delete your subscriber name PT SLT PS SIP Extn Enter 431 On hook Enter 2 to accept 2 Log in to your mailbox 3 1 4 Enter 1 to end recording 1 Enter 433 to delete your subscriber name then go on hook to finish State your name C Tone Common Service Commands and Navigation Commands Commands for Changing the Current Unified Messaging System Service After going off hook...

Page 117: ...Manager service 1 If pressed while in Subscriber Service you will be prompted to enter the desired mailbox number 2 If pressed while in Subscriber Service you will return to the Subscriber Service Main Menu Commands 5 and 7 are available only after you have accessed Subscriber Service Some commands may not be available depending on the COS settings of your mailbox When Using Voice Prompts The foll...

Page 118: ...time of the message and the message sender s information To play messages PT SLT PS SIP Extn Enter 1 3 or 91 Log in to your mailbox Follow the prompts as necessary 2 1 Voice messages Fax message envelopes All messages Listen to the message Pressing during message playback will return you to the previous menu You can then select another message type to listen to New messages Old messages 3 1 Delete...

Page 119: ...t message playback ü ü ü 8 4 During playback only Increase playback volume ü ü ü 8 5 During voice message playback only Set a Bookmark for the voice message To restart message playback press 8 ü ü 8 6 For voice messages only Start playback at the Bookmark for the voice message ü ü 9 During playback only Fast forward ü ü ü Save this message as new After saving the message the next message will be p...

Page 120: ...l 3 default Level 4 Level 5 Printing Fax Messages You can print faxes received in your mailbox when you play back a fax message envelope Also you can set Automatic Delivery to immediately print any faxes received in your mailbox to a specified fax machine To print a fax message PT SLT PS SIP Extn After listening to the fax message envelope Enter 7 7 fax no OR On hook Enter the fax number and again...

Page 121: ...n bloc dialling mode to insert a pause or special command in the middle of the telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 Bookmarks Voice Messages only While listening to a message in your mailbox you can set a bookmark A bookmark lets you easily resume playback fr...

Page 122: ...rmation is received by the system however this feature may be disabled by the System Administrator or System Manager for your mailbox Replying by leaving a message in the caller s mailbox is possible only if the caller is another subscriber i e the person must have his or her own mailbox When replying by leaving a message in the caller s mailbox you can set any of the following Urgent Status The m...

Page 123: ...t 2 2 1 Enter the desired delivery time and desired delivery time 1 AM PM 2 OR Enter 1 for AM 2 for PM Enter the day of the month for delivery and desired day of the month for delivery Enter 2 to accept 2 1 Make the message urgent Continue 2 Enter 1 or 2 OR 1 Make the message private Continue 2 Enter 1 or 2 OR 1 Request a receipt Continue 2 Enter 1 or 2 OR On hook To set the delivery time of the m...

Page 124: ...t by entering another subscriber s mailbox number Specify several recipients by entering a Personal Group Distribution List number refer to Personal Group Distribution Lists or a Mailbox Group number Record your own comments and send them along with the transferred message No acknowledgement will be given to indicate the message has been transferred Only new and old messages can be transferred To ...

Page 125: ...motely Automatic Log in When logging in to your mailbox remotely from a preprogrammed outside telephone number assigned as a Caller ID number you do not need to enter any special commands or your mailbox number The Unified Messaging system can recognise the telephone number you are calling from and therefore determine you are the caller refer to Assigning Your Telephone Numbers for Remote Automati...

Page 126: ...de Telephone Enter 1 to play back new messages On hook Call an extension Call the operator Follow the prompts or enter 8 or 80 0 Call the Unified Messaging system from an outside telephone Enter your password and your password 8 8 1 This step can be omitted if your mailbox requires no password Enter 6 6 Enter and your mailbox number your mailbox no Enter 9 when finished 9 OR CAUTION It is strongly...

Page 127: ...recipient for External Message Delivery External Message Delivery List number specifies a group of recipients for External Message Delivery Message Delivery You can send messages to other subscribers You can specify message recipients either by number or by subscriber name To specify the recipients by number Enter the subscriber s mailbox number Enter a Personal Group Distribution List number refe...

Page 128: ...ailbox group number mailbox no OR OR personal group distribution list no mailbox group no Go to To record your message Enter 2 to accept 2 To specify recipients by name dialling by name Go to To record your message Enter 1 1 Enter the first 3 or 4 letters of the desired recipient s name 1 Select the announced name Hear the next name Repeat the current name 3 Enter 1 2 or 3 desired recipient s name...

Page 129: ...ipients You can pause and resume recording by pressing 2 If you pause for more than 20 seconds recording will stop automatically 1 Example To enter 5 00 press 5 To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time 3 Example If today is February 16 and you enter 17 the message will be delivered tomorrow If today is February 16 and you enter 5 th...

Page 130: ... subscriber to the list 2 On hook 1 Add more subscribers to the list End 2 Enter 1 or 2 OR To continue State the group name C Tone To delete members from personal group distribution lists PT SLT PS SIP Extn Enter 44 4 Log in to your mailbox 4 Enter the desired personal group distribution list number 1 4 desired personal group distribution list no Enter 3 to delete a group member On hook 1 Delete a...

Page 131: ...s and or extension numbers and once the party on the other end answers the call your recorded message will be played back You can specify message recipients by Extension number Outside telephone number External Message Delivery List number refer to External Message Delivery Lists Unlike recipients who have their own mailboxes you have no way of knowing who may answer the call when the Unified Mess...

Page 132: ...o the message 4 digit password Press if you do not want to set a password Enter for immediate delivery Enter 1 to end recording 1 Go to To record your message To set message delivery time go to To set message delivery time Continued on next page Enter 1 1 C Tone To specify a extension instead of an outside telephone number enter the extension number then skip the next step If you are using an ISDN...

Page 133: ...d from previous page To set message delivery time Go to To record your message Enter the desired delivery time and desired delivery time 1 AM PM 2 OR Enter 1 for AM 2 for PM Enter the day of the month for delivery and desired day of the month for delivery Enter 2 to accept 2 1 Request a receipt Continue 2 Enter 1 or 2 OR On hook To record your message Record your message Enter 2 to accept 2 Enter ...

Page 134: ...f outside telephone numbers For more information consult your System Administrator Auto Receipt is not enabled by default For more information consult your System Administrator External Message Delivery Lists Your external message delivery lists allow you to send messages to several outside parties and extension users who do not have their own mailboxes at once refer to External Message Delivery Y...

Page 135: ...OR To continue Enter 1 1 C Tone OR If you are using an ISDN or SIP line in en bloc dialling mode to insert a pause or special command in the middle of the telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 To delete members from an external message delivery list PT SLT PS ...

Page 136: ... 1 When a recipient answers the call Enter 2 to reply 2 To end the call press then go on hook to finish 1 Make the message urgent Continue 2 Enter 1 or 2 OR 1 Make the message private Continue 2 Enter 1 or 2 OR On hook Record a reply C Tone If the recipient enters an incorrect password 3 times the system will announce the following information if it has been programmed This information can help th...

Page 137: ...ilable to answer calls the system will ring your extension and play back the name of the caller You can then answer the call if you choose If you do not or cannot answer the call the call will be handled according to the settings you have made for Incomplete Call Handling for No Answer Intercom Paging The Unified Messaging system will page you using the Intercom Paging feature The call will not ri...

Page 138: ...n another call These calls are considered busy calls You have set Call Blocking refer to Call Transfer The status you set for Incomplete Call Handling determines what happens to these calls You can set one or more of the following for no answer calls and for busy calls separately If you select more than one option the caller will be prompted to select his or her desired option Leaving a Message Th...

Page 139: ... of you Your calls can be transferred to your Covering Extension in 2 ways By the Incomplete Call Handling Feature When the Incomplete Call Handling feature handles the call i e if you do not answer if you are on another call or if you have set Call Blocking it will be transferred to your Covering Extension if you have set Incomplete Call Handling to Transfer to Covering Extension refer to Incompl...

Page 140: ...an outside telephone if authorised You can do this even when you are away from the office This feature may be disabled by the System Administrator or System Manager for your mailbox There are 6 forwarding settings available FWD All Forwards all incoming calls to a specified extension number FWD Busy Forwards all incoming calls to a specified extension number when you are already on another call FW...

Page 141: ...et a telephone number and wish to change it press 1 after selecting telephone number 1 or 2 OR Before you can forward your calls to an outside telephone you should first store the telephone numbers you plan on using with this feature You can store 2 telephone numbers for use with Remote Call Forwarding If you change one of the outside telephone numbers for Remote Call Forwarding you will need to s...

Page 142: ...r telephone number Dial the outside party s telephone number max 32 digits including outside line access number outside party s telephone no STEP A STEP B Enter required number OR OR This option is announced only if you are authorised to use it through system programming for PBX COS Class of Service settings and UM COS settings For more information consult your System Administrator Assigning and C...

Page 143: ... using a PRI line you may need to enter at the end of outside telephone numbers Consult your System Administrator for more information Voice Mail Transfer If you cannot answer calls you can forward them to your mailbox You can select the type of incoming calls Intercom Calls Outside Calls Both Calls that are forwarded If your telephone has a Message button the Message light turns on when a message...

Page 144: ...ire 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly after entering 0 To forward a call to your mailbox while it is ringing Press Voice Mail Transfer PT PS Voice Mail Transfer While on hook To transfer a call to a mailbox Press DSS or dial desired extension number Press Voice Mail Transfer PT PS Voice Mail Transfer During a conversation desired ex...

Page 145: ... Log in and Toll Saver Personal Custom Service Setting the Alarm Timed Reminder Setting Absent Message Remotely Call through Service Sending a Fax from your PC IMAP Interview Mailbox An interview mailbox is a mailbox designed to ask questions to callers and record their answers If you have an interview mailbox not all subscribers do you can record up to 10 questions and set the answer recording ti...

Page 146: ...esired option 2 Record the question Enter 2 to accept 2 Enter 1 to end recording 1 3 4 To continue Change another question If finished go on hook OR C Tone To change answer lengths PT SLT PS SIP Extn Enter 922 On hook Log in to your mailbox 2 2 9 1 Change the answer length Skip to the next question then repeat this step Skip to the previous question then repeat this step Select a specific question...

Page 147: ...Log in to your mailbox 5 3 Enter 1 to toggle between Interview Mode interview mailbox and Message Recording Mode regular mailbox 1 Not all subscribers have interview mailboxes For more information consult your System Administrator Message Waiting Notification The Message Waiting Notification feature lets you know you have received new messages in your mailbox by Message Waiting Lamp The message la...

Page 148: ...le with a 6 line Display PT For more information consult your System Administrator To turn Message Waiting Lamp Notification On Off PT SLT PS SIP Extn Enter 61 On hook Log in to your mailbox 6 1 Enter 1 to enable disable lamp notification 1 To turn Device Notification On Off PT SLT PS SIP Extn Enter 62 On hook Log in to your mailbox 6 2 1 Send notification for all messages Send notification for ur...

Page 149: ...he telephone number pause momentarily while entering the telephone number You will hear a list of available options for example To add more digits press 4 To insert a pause press 5 If you are using a PRI line you may need to enter at the end of outside telephone numbers Consult your System Administrator for more information Personal Caller Name Announcement By storing caller telephone numbers and ...

Page 150: ...r 451 1 5 4 State the caller s name C Tone STEP B STEP A To continue To change Caller ID numbers and recorded names PT SLT PS SIP Extn On hook Log in to your mailbox OR Change the Caller ID number then go to STEP A in To assign Caller ID numbers and recording names Change the caller s name then go to STEP B in To assign Caller ID numbers and recording names Accept the current item as is and skip t...

Page 151: ...o desire you can answer the call while monitoring There are two methods available Default Hands free mode Hands free mode You can monitor the message automatically live through the telephone speaker Private mode You will hear an alarm tone while the caller is leaving a message Before operating Create a Live Call Screening LCS button Personal Programming Select the mode either Hands free or Private...

Page 152: ...TOR or Live Call Screening PT Live Call Screening Live Call Screening Off hook OR Off hook MONITOR OR OR Press SP PHONE or MONITOR MONITOR OR MONITOR PT PS The Live Call Screening LCS button light shows the feature status as follows Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN T...

Page 153: ...box each time you record a conversation To record into your mailbox Two way Record Press Two way Record During a conversation To stop recording press this button again PT PS Two way Record To record into another mailbox Two way Transfer Press Two way Transfer During a conversation Press DSS or enter another extension number To stop recording press this button again PT PS Two way Transfer OR DSS an...

Page 154: ...mote Automatic Log in and Toll Saver When logging in to your mailbox remotely i e from an outside telephone to listen to your messages the Remote Automatic Log in refer to Remote Access and Toll Saver features identify you by recognising your telephone number caller ID In order to use these features you must first store the telephone numbers that you will use to access your mailbox remotely Automa...

Page 155: ...ed for your mailbox by the System Administrator or System Manager Transfer to Custom Service The system will transfer the caller to the Custom Service you specify here Voice Mail Service The system will prompt the caller to enter a mailbox number and leave a message Automated Attendant Service The system will prompt the caller to dial an extension number in order to speak with someone else Interco...

Page 156: ...umber Activate Voice Mail Service Activate Automated Attendant Service Call Transfer Service Activate paging Repeat the greeting Transfer to the operator 1 2 Enter the desired option Enter the desired dialling key 0 3 9 that you want to assign an option to desired dialling key Enter 2 to accept 2 Enter 1 1 Skip this step if you are creating your Personal Custom Service for the first time 3 4 5 6 7...

Page 157: ...m Administrator or the System Manager must enable Transfer to Outside for your mailbox before it can be used The Transfer to Outside option can be used a maximum of 4 times in your Personal Custom Service If you are using a PRI line you may need to enter at the end of outside telephone numbers For more information consult your System Administrator Setting the Alarm Timed Reminder You can receive a...

Page 158: ...s 5 To enter 5 15 press 515 2 This option may not be available if the system is programmed to use 24 hour time Setting Absent Message Remotely You can set your absent message by accessing the subscriber service menu To login to your mailbox from an outside telephone refer to Remote Access To set cancel Log in to your mailbox Enter 7 7 From Outside Telephone Change the setting Accept the current se...

Page 159: ...rom your PC as a fax by selecting KX NSX series FAX Driver as the printer To download KX NSX series FAX Driver 1 Log in to My Portal 2 On the My Portal screen click the Voicemail tab 3 Click Download for Fax Service Utility to access the download site for the KX NSX series FAX Driver For details about the KX NSX series FAX Driver software refer to the software s documentation For details about Web...

Page 160: ... Session Controller software For details about Web Maintenance Console refer to 3 2 System Programming Using Web Maintenance Console To install IMAP Session Controller Double click UmicSetup exe and then follow the on screen guidance to install the software To uninstall IMAP Session Controller Uninstall this software using the programme uninstall feature in the Control Panel For details refer to t...

Page 161: ...k the Tools menu Account Settings Change More Settings button In Outlook 2010 click the File menu Info Account Settings Change More Settings button About Display the copyright and version of this software Exit Exit this software 1 8 7 Quick Reference The flow below includes all top menu options and frequently used features Only options 1 4 and 0 are announced in the top menu when accessed If you p...

Page 162: ...Resume from Bookmark position Voice messages only 9 Fast Forward During playback only Save This Message as New 0 Help Receive Old Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Erase Message 4 Send Reply 5 Transfer Message 6 Message Envelope 7 Rewind During playback only or Print fax After playback only 8 Pause Restart During playback only 8 4 Volume Up Dur...

Page 163: ... Custom Service 6 All Disable Incomplete Handling Status For No Answer 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Service Top Menu Incomplete Handling Status For Busy 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Set Transferring to Custom Service 5 Operator 6 Return to AA Service Top Menu Message Notific...

Page 164: ...Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder 1 Receive Deleted Message During or after playback 1 Repeat Message 1 1 Previous Message 2 Next Message 3 Recover Message 6 Message Envelope 7 Rewind During playback only 8 Pause Restart During playback only 8 4 Volume Up During playback only 9 Fast Forward During playback only 0 Help Listen to Dele...

Page 165: ...To set On hook Enter 0 for once or 1 for daily AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute Off hook OR OR PT SLT SIP Extn Once Daily 0 1 OR hour minute 1 Enter 760 Enter 1 6 0 7 C Tone 12 H 24 H Enter the time in the format assigned to your PBX 12 hour or 24 hour To cancel Off hook On hook 0 Enter 760 Enter 0 6 0 7 C To...

Page 166: ... feature to prevent incoming calls from ringing at your extension This can be useful for example when you are in a meeting or busy To set cancel On hook Enter 1 to set or 0 to cancel PT SLT PS SIP Extn Set Cancel 1 0 OR Off hook Enter 71 1 2 0 Both Calls Intercom Calls Outside Calls OR OR 1 7 Enter 0 to 2 as you desire C Tone When using a proprietary telephone you can set or cancel Do Not Disturb ...

Page 167: ...a PDN extension with DND set this feature will temporarily be deactivated When intercom calls are set to be handled differently from outside calls DND set cancel we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls because a the light patterns of the FWD DND Both calls button including FWD DND button fixed button will indicate the setting for either outside c...

Page 168: ...ok when in FWD DND Setting Mode The current FWD DND status for intercom calls is displayed Press the fixed FWD DND button again to switch the status 2 Enter 2 To set and clear FWD DND for outside intercom calls PT Enter 1 or 2 Press the fixed FWD DND button Press STORE 0 FWD DND off DND on 1 While on hook when in FWD DND Setting Mode Press STORE to set 1 2 Intercom Calls Outside Calls OR A confirm...

Page 169: ...cancel for intercom calls Manual Call Waiting Off hook Enter 0 to 3 as you desire On hook Enter 731 PT SLT PS SIP Extn No call Tone OHCA Whisper OHCA 0 1 OR 2 OR 3 OR 3 1 7 C Tone To set cancel for outside calls Automatic Call Waiting PT SLT PS SIP Extn Off hook Enter 0 or 1 On hook Enter 732 3 2 7 C Tone No tone Tone OR 0 1 OHCA is only available with certain digital proprietary telephones Whispe...

Page 170: ...ur extension PT SLT PS SIP Extn Public Your extension OR 1 2 Enter 7 2 2 7 C Tone Availability of this feature depends on the ISDN service of your telephone company When you forward a call to an outside party the CLIP number for that call will be that of the calling party or of the forwarding extension depending on system programming If you use the ICD Group button to make a call to the other part...

Page 171: ...hook Off hook PT SLT PS SIP Extn Enter 7 1 Show Prevent 0 1 OR 1 7 Enter 0 to show or 1 to prevent C Tone You can change the mode by pressing a preset CLIR button while on hook The CLIR button light shows the current status as follows Off shows your telephone number Red on prevents your telephone number being displayed Availability of this feature depends on the ISDN service of your telephone comp...

Page 172: ... 1 7 C Tone System programming may be required for some IP PT users to listen to background music 1 9 9 Protecting Your Line against Notification Tones Data Line Security You can protect the line against audible notification tones such as a call waiting tone during a conversation Set this feature if your extension has a data communication device such as a PC or fax machine connected to ensure secu...

Page 173: ... Day Night Lunch Break button 1 9 11 Setting the Parallelled Telephone to Ring Parallelled Telephone In the case where a single line telephone is connected in parallel to your digital proprietary telephone you can choose whether the parallelled single line telephone will ring to an incoming call or not Default Ring DPT Off hook On hook Enter 1 to ring or 0 not to ring Ring No ring 1 0 OR Enter 39 ...

Page 174: ...eared Do Not Disturb DND 1 Off Call Waiting for intercom calls 1 Call Waiting for outside calls 1 Disable No call Disable No tone Executive Busy Override Deny Allow BGM Off Data Line Security Off Parallelled Telephone The telephone in parallel rings Log in Log out Log in 1 These features may not be reset depending on the system programming Off hook On hook PT SLT PS SIP Extn Enter 790 9 0 7 C Tone...

Page 175: ...calls after completing a previous call This time can be used for you to write a report and so on You can also manually select Not Ready mode to temporarily leave a distribution group Log in Log out Wrap up Talk Not Ready Ready Conditions Wrap up mode transitions to one of the devices that are associated with the user container at the end of a phone call To set Log in Log out Off hook On hook PT SL...

Page 176: ...ut of a specified group Log in Log out of a specified group To enter leave Not Ready mode PT SLT PS SIP Extn On hook Off hook 5 3 7 Not Ready Ready 1 0 OR Enter 735 Enter 1 or 0 C Tone To set cancel Not Ready mode or to leave Wrap up mode To enter Ready mode PT PS Wrap up While on hook Press red or flashing red Wrap up 1 10 1 Leaving an Incoming Call Distribution Group Log in Log out Wrap up 176 O...

Page 177: ...For more information refer to 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group Incoming Call Distribution Group Monitor Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Log in Log out button a Log in Log out of a specified group button or a Wrap up button 1 10 2 Monitoring and Controlling the Call Status of an Incoming Call Distribution ...

Page 178: ...ibution group has an overflowed call the display shows the status automatically The following information is displayed Queuing Monitor The current date time The ICD Group extension number name The number of waiting calls The longest waiting time Call Log History The date time when cleared at last time The total number of received calls The number of overflowed calls The number of unanswered calls ...

Page 179: ...the DSS button light It can also change their Log in Log out status if needed To monitor Press SPRVS Display PT SPRVS After viewing the status of waiting calls To change the Log in Log out mode Press desired DSS Display PT DSS The DSS button light shows the current status as follows Off The extension is not in the group Green on Log in Ready mode Flashing green Log in Not Ready mode Red on Log out...

Page 180: ... to a preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call PT PS Press red or flashing red Hurry up Hurry up The Hurry up button light shows the current status as follows Off No waiting call Red on Some calls are waiting Flashing red The number of calls exceeds the manual queue redirection level Customising Your Phone 3 1 3 Customising the Buttons...

Page 181: ...he doorphone number is not assigned The following doorphone control with doorphone number is not available To call the doorphone 33 doorphone no Opening a door Door open from specified extension 55 doorphone no It is necessary to register the unit to the V SIPEXT card as a SIP phone It is not necessary to associate the unit with a user container It is necessary to configure the Optional IP Device ...

Page 182: ...thin a specified time period the call is cancelled Opening a Door Door Open Some extensions may be prohibited from using this feature From a specified extension Off hook On hook Enter doorphone number 3 digits PT SLT PS SIP Extn Enter 55 5 5 C Tone doorphone no From any extension while talking to the doorphone PT SLT PS SIP Extn On hook Enter 5 5 C Tone 1 11 1 If a Doorphone Door Opener is Connect...

Page 183: ...cified time period 1 11 3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor e g security alarm connected to the PBX To answer a sensor call Off hook PT SLT PS SIP Extn On hook D Tone If you do not answer a sensor call within a specified time period the sensor call will stop Dial Tone Definitions 5 4 What is This Tone 1 11 4 If a Host PBX ...

Page 184: ... service code Press Recall hookswitch Press FLASH RECALL or EFA Or press TRANSFER and then enter 60 During a conversation with an outside party During a conversation with an outside party Enter 60 OR EFA 6 0 desired service code 6 0 OR In this case the FLASH RECALL button on a proprietary telephone must be set to External Feature Access EFA mode through system programming Customising Your Phone 3 ...

Page 185: ...ontrol feature Refer to 4 1 3 Supervisory Monitor ACD Control For details consult your system administrator Check in Check out Setting a Timed Reminder to a Room Extension Remote Wake up Call Cleaned up The hotel operator must be using a 6 line display PT to use the Check in Check out and Cleaned up features While in Room Status Control mode 1 The hotel operator s extension can only check extensio...

Page 186: ...cleared automatically When the room status of extensions is changed detailed room status information is recorded automatically This requires system programming Example Date Time Ext CO Dial Number 03 07PM 1234 Check in 02 02 00 Check out The hotel operator can change the room status of extensions to check out by using the Check out button assigned on his her extension Depending on the setting of t...

Page 187: ...record edit room charges and check out a room with without printing an invoice Press Check out Dial extension number and then press ENTER or press desired DSS OR extension no DSS While on hook ENTER Enter minibar charge minibar charge other charges Enter other charges Display PT Check out Press YES Press EXIT or Check out YES EXIT OR Check out Press Down PRINT Press PRINT NEXT Press NEXT NEXT Pres...

Page 188: ...om 202 Mr Smith Telephone 104 30 Tax 10 000 9 48 Minibar 4 00 Tax 10 000 0 36 Others 0 00 Tax 15 000 0 00 Total FR 108 30 Tax Total 9 84 Sheet 002 01 01 00 06 52PM 202 01 Call amount 0012 02 01 00 06 07PM 202 01 123456789 02 01 00 07 30PM 202 01 012345678901234 02 01 00 08 45PM 202 01 0011234567890123 01 24 30 FR00084 50 001 00 10 12 FR00010 20 1234567890 00 06 36 FR00006 60 12345 00 03 00 FR00003...

Page 189: ...oom extension To set On hook Off hook Enter 0 for once or 1 for daily Once Daily 1 1 0 C Tone Dial extension number or press desired DSS OR extension no DSS AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM Or enter hour 00 23 and minute 00 59 hour minute OR OR 12 H 24 H hour minute Enter 76 Enter 1 7 6 PT OR Enter the time in the format assigned to your PBX 12 hour or 24 h...

Page 190: ... Timed Reminder Start Timed Reminder Answer 02 02 00 02 02 00 Users of PTs without displays can confirm only whether a Timed Reminder has been set or not by following the steps shown above If set a confirmation tone will be heard Cleaned up The hotel operator can change the room status of extensions depending on whether the room has been cleaned or not by using the Cleaned up button assigned on hi...

Page 191: ...SLT parameter Enter 7 6 1 message no C Tone Depending on the content of the selected message you may be required to enter a numeric parameter such as a price or time Enter the correct number of characters as required for the message For information about required parameters consult your dealer Example If Snack has been programmed as message number 1 for recording charges for room snacks consumed h...

Page 192: ...he user owns either a wired connection softphone or PS as their main device and owns a sub device wireless device public device and the built in UM mailbox The user can use the PBX service features on all devices by using the extension number of the main device as a representative number The settings for the user s devices and UM mailbox can be configured through My Portal 1 13 User Device Managem...

Page 193: ...llbacks only arrive on the operation device Transferred recalls arrive at the transfer recall destination extension as configured in the main extension It is possible to forward incoming calls to another device operation terminal when any of the main sub wireless devices are on a call while the handsets of other devices except general purpose SIP terminals are off hook or SP Phone Monitor is press...

Page 194: ...N max 10 digits 2 2 7 D Tone PIN Personal Identification Number Sub Device Service in Operation Off hook PT SLT PS Enter 723 your extension no On hook Dial your extension number extension PIN Enter extension PIN max 10 digits 2 3 7 D Tone PIN Personal Identification Number Wireless Device Service in Operation Off hook PT SLT PS Enter 724 your extension no On hook Dial your extension number extensi...

Page 195: ...n PIN max 10 digits 2 5 7 C Tone Dial Tone PIN Personal Identification Number SIP terminals are unable to perform the Service out operation Service out is not possible when on a call when on hold or when receiving a call When servicing out a device linked as the main device the sub devices and wireless devices linked to that user will automatically be serviced out as well However unlike with the n...

Page 196: ...ch device makes a Makecall with the following methods Switching between CTI Control Devices PT SLT PS SIP Extn On hook Off hook Enter 0 to 2 as you desire 1 2 0 Main Device Wireless Device Sub Device OR OR Enter 726 C Tone 2 7 6 It is not possible to configure a public device as a CTI Control Device with KX NSX Series V1 models 1 13 3 Switching between CTI Control Devices 196 Operating Manual ...

Page 197: ...log refer to the PS s documentation Calling with the Incoming Call Log When you receive a call including external sensor calls call information is recorded automatically in the incoming call log A preprogrammed number of calls can be logged per extension When the call log is full and other call arrives the oldest call is deleted You can modify the logged telephone number When the Call Log button l...

Page 198: ... Call Log or Up or Down until desired party appears Call Log OR Press TRANSFER To call Off hook While confirming the log information Display PT Press Call Log or Up or Down until desired party appears Call Log OR To store the caller s information in personal speed dialling Press STORE Display PT While confirming the log information Press Call Log or Up or Down until desired party appears Call Log ...

Page 199: ...Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Call Log button or Call Log for ICD Group button Calling with the Outgoing Call Log You can redial using the outgoing call log To call Press Left Off hook While on hook KX NT300 KX NT500 KX DT300 KX DT500 Press Up or Down until desired name and or number appears The following PSs can use outgoing call log information to other ex...

Page 200: ...an lock your call log display by using an extension PIN Personal Identification Number so that you can prohibit access to your logged information Display Lock Refer to 3 1 2 Settings on the Programming Mode If a call arrives while you are using the call log the call log display will be replaced with the caller s information 1 14 2 Using the Directories You can call using the directories Personal S...

Page 201: ...displayed on a phone with a one line LCD To cancel or exit press the CANCEL or FLASH RECALL button You can lock your personal speed dialling directory by using an extension PIN Personal Identification Number so that you can prohibit access to it Display Lock Refer to 3 1 2 Settings on the Programming Mode IP Softphones can only be operated in the classical mode Directory entries generally should i...

Page 202: ...AUSE PROG Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available For more details refer to To store the names and numbers in personal speed dialling in 3 1 2 Settings on the Programming Mode Entering Characters You can enter the following characters The tables show you the characters available for each button Table 1 or Table 2 can be progra...

Page 203: ...Table 1 Standard mode 1 14 2 Using the Directories Operating Manual 203 ...

Page 204: ...Table 1 Standard mode for RU model 1 14 2 Using the Directories 204 Operating Manual ...

Page 205: ...Table 2 Option mode 1 14 2 Using the Directories Operating Manual 205 ...

Page 206: ...Table 2 Option mode for CE model 1 14 2 Using the Directories 206 Operating Manual ...

Page 207: ...Table 2 Option mode for GR model 1 14 2 Using the Directories Operating Manual 207 ...

Page 208: ... Down until the feature appears While on hook KX NT300 KX NT500 KX DT300 KX DT500 Features Refer to Automatic Callback Busy Cancel 1 2 4 When the Dialled Line is Busy or There is No Answer Group Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Directed Call Pickup 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup 1 14 3 Accessing System Features System Feat...

Page 209: ...e telephone number or extension number can be assigned to each button in each set This means that 48 flexible buttons are available Page 4 Page 3 Bank Home Sales LCS PDN CO 6 CO 5 CO 4 CO 3 CO 2 Page 1 Page 2 For KX NT553 KX NT556 The KX NT553 KX NT556 IP PT has 12 flexible buttons and the telephone s display shows which feature telephone number or extension number is assigned to each button You c...

Page 210: ...age 1 Bank Home Sales 1 Sales 2 DN 1 DN 2 DN 3 DN 4 To switch display KX NT366 KX NT553 KX NT556 KX NT560 Press NEXT PAGE or Page key to display the desired page OR OR OR OR For KX NT366 KX NT553 KX NT556 KX NT560 users When you answer an incoming call or when you seize an outside line the display automatically changes to the page that contains the green lit button After customising each button yo...

Page 211: ... for cellular phones depending on the type of outside line being used Transferring to an Extension in the PBX To transfer Dial extension number During a conversation Cellular Phone extension no D Tone Enter On hook Talk This step can be omitted When transferring a call from an analogue trunk you cannot talk to the destination party after dialling an extension number You cannot transfer a call to a...

Page 212: ...de Phone Number During a conversation you can make a call to an outside phone number and transfer a call to it To transfer During a conversation Cellular Phone D Tone Enter On hook Talk This step can be omitted The party is placed on hold outside line group no 8 0 OR Dial outside phone number outside phone no 9 Enter automatic line access number or enter outside line group access number and then o...

Page 213: ...During a conversation C Tone Enter Enter Dial extension number extension no D Tone Talking to Two Parties Alternately Call Splitting Cellular Phone During a conversation Talk to the other party Talk to the original party OR The other party will be on hold Dial extension number extension no D Tone Enter Enter 1 15 1 Cellular Phone Features Operating Manual 213 ...

Page 214: ...ion Cellular Phone Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The party is placed on hold Dial paging group number 3 digits paging group no 3 3 C Tone D Tone Enter 1 15 1 Cellular Phone Features 214 Operating Manual ...

Page 215: ...Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX Operating Manual 215 ...

Page 216: ...ny extension whether that extension was locked remotely Remote Extension Dial Lock or from the extension itself Extension Dial Lock 2 1 2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode Day Lunch Break or Night There are two methods Automatic or Manual of changing the time modes Automatic enables the time mode for each day of the week to chan...

Page 217: ... current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode The Time Service Switching Mode Automatic Manual button light shows the current status as follows Off Automatic Red on Manual Customising Your Phone 3 1 3 Customising the Buttons Create or edit a Time Service Day Night Lunch Break button or a Time Service Switching Mode...

Page 218: ...d music PT SLT PS SIP Extn Off hook On hook Enter 35 5 3 C Tone BGM no OR 0 Enter BGM number 1 digit 1 8 or 0 to stop OR Enter external pager number 2 digits 01 96 or for all external pager no Multi Connection Network In a Multi Connection network pagers are numbered sequentially based on the site number and the pager s port External pager numbers are assigned by the system administrator For detai...

Page 219: ...f no site ID is specified the OGM of the site accommodated by the operated extension will be selected for operation To record On hook Off hook Enter 36 PT Enter 1 1 Record message Press STORE When the time limit passes it stops automatically The message is played back Enter OGM floating extension number 3 6 OGM floating extension no Progress Tone C Tone C Tone 9 Enter 9 and site ID 2 digits 01 32 ...

Page 220: ...0 On hook 6 3 Progress Tone C Tone Enter OGM floating extension number OGM floating extension no 9 Enter 9 and site ID 2 digits 01 32 site ID To specify a site ID if necessary The default of OGM floating extension numbers depends on system programming For more information consult your System Administrator or System Manager 2 1 6 Allowing Users to Seize an Unavailable Outside Line Trunk Busy Out Wh...

Page 221: ...ine number 3 digits outside line no C Tone Enter 785 PT SLT PS In some countries areas the PBX may not be able to automatically make a faulty outside line unavailable for use 2 1 6 Allowing Users to Seize an Unavailable Outside Line Trunk Busy Out Operating Manual 221 ...

Page 222: ...r is 999 default depending on the mailbox number length specified in system programming The System Manager s password can be assigned by the System Administrator using Web Maintenance Console or by the System Manager using his or her extension telephone refer to Changing the System Manager s Password Before the System Manager can perform any System Manager tasks System Manager Access from Telephon...

Page 223: ...r password Enter and System Manager s mailbox number default 999 System Manager s mailbox no Off hook Press MESSAGE or Voice Mail Transfer or enter UM group s floating extension number OR UM group s floating extension no Voice Mail Transfer OR Enter System Manager s Mailbox Remote automatic log in Enter System Manager password and System Manager password From Outside Telephone Call the Unified Mes...

Page 224: ... for each name The name should be spoken slowly and clearly We recommend using the subscriber s last name Extension Number First 4 Letters of the Subscriber s Last Name Enter only the first 4 letters of the owner s last name First 4 Letters of the Subscriber s First Name Enter only the first 4 letters of the subscriber s first name Class of Service Number Enter any COS number 1 62 Interview Mailbo...

Page 225: ...ter the subscriber s extension number 3 2 to accept First 4 Letters of the Subscriber s Last Name 1 1 to change the current setting 2 Enter the first 4 letters of subscriber s last name 3 2 to accept First 4 Letters of the Subscriber s First Name 1 1 to change the current setting 2 Enter the first 4 letters of subscriber s first name 3 2 to accept Class of Service Number 1 1 to change the current ...

Page 226: ...e current setting enable or disable If set to Disable The Auto Forwarding parameter is the last parameter to be entered To continue assigning or editing other mailboxes go back to STEP B To finish enter 2 2 to accept Forwarding Mailbox Number 1 1 to change the current setting 2 Enter the forwarding mailbox number 3 2 to accept Forwarding Delay Time 1 1 to change the current setting 2 Enter the del...

Page 227: ...o 513 and No 514 are assigned by default to the Message Manager and the System Manager respectively If the Unified Messaging system is being programmed via Web Maintenance Console the System Manager cannot set COS parameters The system will announce Sorry this function is not available To set COS parameters Follow the steps detailed below to set the following Class of Service parameters Log in to ...

Page 228: ...er 2 Enter the total message time 1 600 min or 0 Unlimited 3 2 to accept Message Retrieval Order 1 1 to change the current setting LIFO Last In First Out or FIFO First In First Out 2 to accept the current setting then go to the next parameter 2 2 to accept Prompt Mode 1 1 for Primary 2 for System For System enter system prompt number 1 8 2 3 to accept Delete Message Confirmation 1 1 to change the ...

Page 229: ... current setting 2 to accept the current setting then go to the next parameter 2 Enter the number of announcements that can be programmed by subscribers 1 30 0 None 3 2 to accept Mailbox Capacity Warning 1 1 to change the current setting 2 to accept the current setting then go to the next parameter 2 Enter the warning threshold 1 60 min or 0 None 3 2 to accept Personal Greeting for Caller ID 1 1 1...

Page 230: ...ller ID Announcement 1 1 to change the current setting enable or disable 2 2 to accept Announce Option Menu After Erasing Messages 1 1 to change the current setting enable or disable 2 2 to accept New Message Length Announcement 1 1 to change the current setting enable or disable 2 2 to accept 1 Not available for COS No 513 Message Manager and COS No 514 System Manager Remote Time Service Mode Set...

Page 231: ... programmed via Web Maintenance Console the System Manager cannot change the Company Greeting and Incoming Call Service Setting The system will announce Sorry this function is not available To change the service group setting 1 Log in to the System Manager s mailbox a 5 3 b 2 to change the Service Group setting 2 Enter the Service Group Number 1 64 3 Select the desired Time Service period entry 1 ...

Page 232: ...ve verification when the recipients listen to the message The System Manager can set the date and time when a message is delivered The date can be set up to one month in advance To deliver messages to all mailboxes Broadcasting Messages The Broadcasting Messages feature allows the System Manager to deliver a message to multiple subscribers with one operation Broadcast messages have priority over o...

Page 233: ... delivery then Example If today is February 16 and you enter 1 7 the message will be delivered tomorrow If today is February 16 and you enter 5 the message will be delivered on March 5 d 2 to accept 4 1 to make the message urgent 2 to continue 5 1 to make the message private 2 to continue Changing the System Manager s Password The System Manager must enter the System Manager password in order to l...

Page 234: ...n this section require the Message Manager to use a telephone however many of these procedures can also be performed using a PC with Web Maintenance Console For more information consult your dealer In order to perform these procedures with a telephone the Message Manager must log in before performing any Message Manager tasks To log in as the Message Manager 3 items of information must be known th...

Page 235: ...nuously without listening to the system prompts This feature is only available when Autoplay New Message is activated for the Message Manager s COS For more information on logging in refer to Logging in to Your Mailbox Manager Service switching You can switch mailboxes simply by pressing from the subscriber service menu in the following order Subscriber service Message Manager service System Manag...

Page 236: ...r ID number Enter Message Manager s Mailbox CAUTION It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access To avoid unauthorised access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Notice When disabling the password requirement ensure that an unauthorised third ...

Page 237: ... 5 to transfer this new old message 6 to listen to the message envelope System programming determines if the message envelope is played before each message after each message or only when you press 6 7 to rewind a voice message during playback or print a new old fax message after listening to a fax message envelope 8 to pause or restart the message during playback 8 4 to increase playback volume d...

Page 238: ...Extensions assigned as operators can be called by dialling 9 0 default However when setting this feature the extension number not 9 0 default must be specified For more information consult your System Administrator When a 6 line display PT is used the number of new unplayed messages will be displayed while the message waiting lamp is lit If the telephone has a Message button the Message light will...

Page 239: ... 6 Device number 4 5 or 6 is used to specify a device number that is Device No 1 2 or 3 for E mail Text Message Device in Web Maintenance Console If a telephone number has not been assigned to the selected device number 1 2 or 3 you cannot set the device status Refer to To assign notification numbers to assign a telephone number 4 Select the desired message type 1 to notify all messages 2 to notif...

Page 240: ...re not necessarily the same as the operator extensions programmed for the PBX The extension assigned as Operator 1 for the day mode is designated as the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to Outside After programming changing the telephone numbers used for Remote Call Forward to Outside the Message Manager must reset the remote call forwarding setting refer to Remote...

Page 241: ...2 to accept the current setting a Dial the fax number 0 9 max 32 digits b 2 to accept Recording Messages The Message Manager is responsible for recording various system messages menus voice labels system prompts and system caller names and is also responsible for maintaining the following Company Greetings A maximum of 32 company greetings for business non business and lunch break hours as well as...

Page 242: ...sages 3 Enter the desired number to record 1 for Company Greetings 2 for Company Name 3 for Custom Service Menus 4 for Voice Labels for Mailbox Groups 5 for System Prompts 6 for Multilingual Selection Menu 7 for System Caller Names 8 for On Hold Announcement Menu 4 For the item selected in step 3 follow these steps a For Company Greetings Enter the Company Greeting Number 1 32 b For the Company Na...

Page 243: ...prompt If a prompt is turned off The prompt is now turned off will play before the prompt d 1 to record e 1 to end recording f 2 to accept g Repeat steps 5b to 5f to record other prompts 6 To change all prompts one after another a 2 b Enter the prompt number you want to change c 1 to change d 1 to end recording e 2 to accept f The system plays the next prompt number g Repeat steps 6c to 6f to reco...

Page 244: ...sion number when there is no answer FWD Busy or No Answer Forwards all incoming calls to a specified extension number when the line is busy or there is no answer FWD to Outside Forwards all incoming calls to telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD Cancel Cancels the forwarding setting This feature is not available when the Message Manager s...

Page 245: ...ettings are transmitted to the system If the setting has been completed properly you will hear Call forwarding accepted or Call forwarding is cancelled as appropriate If the system announces Call forwarding not accepted Please check the destination number the forwarding setting has not been completed properly possibly because a nonexistent extension number has been entered as the destination For m...

Page 246: ... to the Message Manager s mailbox 2 7 for Custom Service 1 Menu Day 8 for Custom Service 2 Menu Night 3 1 to change the message 4 1 to record a message 5 Record the message 6 1 to end recording 7 2 to accept This feature is not available when the Quick Menu and Greeting Recording setting is disabled for the Message Manager s mailbox For more information consult your System Administrator Direct Ser...

Page 247: ...n be customised by re recording them to change their content or can be recorded in various languages The maximum length of a prompt is fixed at 6 minutes When recording prompts in other languages most often it is not necessary to record all prompts contained in the Unified Messaging system recording over 1000 system prompts is a big undertaking When a caller is connected to AA service or VM servic...

Page 248: ...8 To accept press 2 979 To erase and try again press 3 829 To add press 4 978 To erase and exit press 1018 To make this message private press 1 558 Otherwise press 2 733 Thank you for calling VM Prompts Prompt No Modifiable Prompts 593 Please enter your party s mailbox number 219 Enter the first 3 or 4 letters of the person s first name 220 Enter the first 3 or 4 letters of the person s first or l...

Page 249: ...No Modifiable Prompts 698 Sorry this line is busy 388 If you would like to hold press 1 847 To cancel holding press 2 now Otherwise I ll try your party again 2 2 2 Message Manager Features Operating Manual 249 ...

Page 250: ...2 2 2 Message Manager Features 250 Operating Manual ...

Page 251: ...tion 3 Customising Your Phone System This section shows you how to customise your individual telephone or PBX according to your needs Find the desired setting and program as necessary Operating Manual 251 ...

Page 252: ...ng features require an extension PIN 1 Screening calls Live Call Screening LCS 2 Prohibiting other people from seeing your personal speed dialling directory call log and from playing back the voice messages in your message box Display Lock 3 Using the same settings as your extension at other extensions 4 Remote Control Operation Walking COS 5 Extension Dial Lock Clear To set PT SLT PS SIP Extn Off...

Page 253: ... PIN are 0 through 9 If the wrong extension PIN is entered a preprogrammed number of times the PIN is locked If you forget your extension PIN or your extension PIN is locked your manager can clear the extension PIN and extension PIN lock 3 1 2 Settings on the Programming Mode You can programme features using the programming mode for a PT or PS Setting Features Clearing Features To exit at any time...

Page 254: ...vel from the 4 levels available 0 1 1 Light 2 Little Light 3 Little Dark 4 Dark Display Language Selection Which display language do you prefer 2 0 1 English 2 2nd Language 3 3rd Language 4 4th Language 5 5th Language Display Switching Mode Would you like the call duration to be shown automatically on the display when answering an outside call 0 3 0 No Manual The display keeps showing all of the o...

Page 255: ...set number simply by going off hook 1 1 desired no max 32 digits Available characters 0 9 P Pause 1 2 0 Do not use 1 Use Calling Line Identification Restriction CLIR Should you prevent your number being displayed on the called party s telephone 1 3 0 No Allows your number to be displayed 1 Yes Prevent your number being displayed Calling Connected Line Identification Presentation CLIP COLP Which nu...

Page 256: ...swer when you go off hook 2 0 0 No line 1 The longest ringing line when multiple calls arrive 2 The CO line no assigned to the flexible button or CO A CO ICD Group button 3 PDN A PDN button Alternate Receiving Ring Voice 1 How do you prefer to receive an intercom call 2 1 0 Ringing Tone Call 1 Directly The party s voice is heard without ringing 2 Ring only Prohibiting the caller switching to the v...

Page 257: ...cording 1 Yes Keep recording Automatic Call Waiting 3 Would you prefer to automatically hear a call waiting tone when you receive a call while already on the phone 3 0 0 No Off 1 Yes On Manual Call Waiting How would you prefer to receive call waiting notifications for intercom calls 3 1 0 No call Off 1 Tone BSS 2 Voice announcement through the built in speaker OHCA 4 3 Voice announcement through t...

Page 258: ...ax 32 digits Busy No Answer Forwarded when you do not answer or when your extension is busy FWD N A Timer To set the timer for No Answer and Busy No Answer 5 3 0 120 seconds Default 15 seconds Call Pickup Deny Should you prohibit other people from picking up your calls 6 0 0 No Allow 1 Yes Deny Headset Operation 1 Do you use the headset 6 1 0 No Headset off 1 Yes Headset on Executive Busy Override...

Page 259: ... your extension PIN or change the stored extension PIN 9 0 extension PIN max 10 digits ENTER STORE same extension PIN To set an extension PIN stored extension PIN new extension PIN max 10 digits ENTER STORE same extension PIN To change the stored extension PIN Extension Dial Lock To prevent other people from using your telephone 9 1 extension PIN max 10 digits 0 To unlock extension PIN max 10 digi...

Page 260: ...e for KX NT300 series except KX NT321 KX NT560 KX DT343 KX DT346 telephones 7 Registering and cancelling a Bluetooth wireless headset may take time Please avoid any interruption during that time by for example going off hook CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password extension PIN The cost of such calls will be billed to the owner ...

Page 261: ...alling no Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no Enter 10 and then press ENTER Or press STORE 0 1 OR Press ENTER or STORE OR Press ENTER or STORE OR OR PROG PAUSE OR PROG PAUSE To enter characters refer to Entering Characters 3 1 2 Settings on the Programming Mode Operating Manual 261 ...

Page 262: ...OG PAUSE Clearing Features You can clear or change to features as follows Features Default Setting Display Switching Mode Automatic Hot Line Off Calling Line Identification Restriction CLIR Allow Calling Connected Line Identification Presentation CLIP COLP Caller ID assigned on your extension Preferred Line Assignment Outgoing Intercom Preferred Line Assignment Incoming The longest ringing line Al...

Page 263: ...on Restriction COLR Allow Log in Log out Log in Message Waiting Off Timed Reminder Cleared To change the above features back to their default settings Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE Press ENTER or STORE Press ENTER or STORE OR OR PROG PAUSE OR PROG PAUSE OR If you do not desire that the Call Waiting FWD DND or Hot Line to be cleared by this feature please ask your dealer 3 1 3...

Page 264: ...ut Press ENTER or STORE OR OR PROG PAUSE OR PROG PAUSE Button Programming Input Loop CO L CO Group CO G CO Outside line group no 2 digits Single CO S CO 0 Outside line no 3 digits Direct Station Selection DSS 1 Extension no 10 One touch Dialling 1 2 2 Desired no max 32 digits Incoming Call Distribution Group ICD Group 3 0 Incoming call distribution group extension no delayed ringing time 0 7 3 Mes...

Page 265: ...5 Log in Log out of a specified group 5 5 Incoming call distribution group extension no Log in Log out for all groups 5 5 Hurry up 5 6 Incoming call distribution group extension no Wrap up 5 7 System Alarm 4 5 8 Time Service Day Night Lunch Break 5 9 0 1 2 3 5 Tenant no Answer 4 6 0 Release 4 6 1 Toll Restriction Call Barring 6 2 Toll Restriction Call Barring Level 1 7 ISDN Service 6 6 3 Desired n...

Page 266: ... group s floating extension no 9 Voice mail floating extension no Two way Transfer 8 9 1 UM group s floating extension no 9 Voice mail floating extension no One touch Two way Transfer 10 9 1 UM group s floating extension no 9 Voice mail floating extension no Extension no Incoming call distribution group extension no Live Call Screening LCS 8 9 2 Voice Mail Transfer 8 9 4 UM group s floating extens...

Page 267: ...roup 4 This button is not available for a PS 5 0 Day Night Lunch Break 1 Day Night Break 2 Day Night Lunch 3 Day Night 6 Availability of this button depends on the ISDN service of your telephone company Refer to 1 2 5 Accessing the ISDN Service ISDN Service Access 7 It is possible to set delayed ringing for each SDN button 8 This button is used for the integrated voice mail features 9 The UM group...

Page 268: ...X DT300 series except KX DT321 KX DT500 series Tone types 01 to 30 01 20 tone 21 30 melody are available KX NT321 KX DT321 Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 01 Other telephones Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 02 Only o...

Page 269: ...for the First Time This step is required only when accessing My Portal for the first time For the IP address of the NSX server login name and password ask your System Administrator If the configuration of the Web browser or PC changes the certificate may need to be installed again Once a certificate has been installed My Portal will be displayed after step 2 1 Launch your Web browser and input the...

Page 270: ... change your User Basic Information in the Home tab of the My Portal screen 1 In the Home tab the following items are editable Edit it as needed 2 Click OK User Basic Information Parameters Item Description First Name Last Name Enter your first name up to 20 characters and last name up to 20 characters Login ID Specify a login ID for logging in to My Portal Password Re enter Specify the password f...

Page 271: ...l notification Select whether to use the Missed Call Notification feature If you want to use the feature select the check box Email 1 3 Use for voice mail notification Select whether to use the Voice Mail Notification feature If you want to use the feature select the check box Memo 1 Specify the department to which the user belongs Memo 2 Specify the area to which the user belongs Registering a Pr...

Page 272: ... can change your mailbox setting in the Voicemail tab of the My Portal screen 1 In the Voicemail tab click Edit for Advanced 2 The Advanced Settings box appears The following items are editable Mailbox Parameters Item Description Mailbox Password Message Client Specifies the password needed to access the mailbox when using a client software program If a default password is programmed by an adminis...

Page 273: ...e mailbox Intercom Paging Pages you by intercom Transfer to specified Custom Service Menu Transfers the caller to the specified Custom Service VIP Filter If Leave a Message is selected for Selection and Enable is selected for this setting calls from certain phone numbers will be transferred directly to your extension or specified telephone number Telephone Number 1 2 3 Specifies the telephone numb...

Page 274: ...l order of priority Note If Call screening is selected the transfer destination will hear the call screening prompt before the call is transferred 1 Select Other Extension or Covering Extension 2 If Other is specified enter a maximum of 32 characters consisting of 0 9 and Incomplete Call Handling for No Answer Specifies how the scenario handles a call when there is no answer More than one option c...

Page 275: ...f your extension status Selecting None will remove the setting Absent Message 1 9 The selected scenario will be used when the corresponding Absent Message is set at your extension Changing Telephony Setting You can change your extension s telephony settings in the Telephony tab of the My Portal screen 1 In the Telephony tab the following items are editable Edit it as needed 2 Click OK Telephony Pa...

Page 276: ...mbers using two digit speed dialling numbers 00 99 A maximum of 100 Personal Speed Dialling numbers can be programmed at your extension for your personal use 1 In the Directry tab enter the name of the Personal Speed Dialling number to call in Speed Dialling Personal Name max 20 characters 2 Enter the number to be dialled by the Personal Speed Dialling number in Speed Dialling Personal Number max ...

Page 277: ...g Extensions and the System for Managers This section shows managers how to customise the PBX s extension and system settings according to their needs Find the desired setting and program as necessary Operating Manual 277 ...

Page 278: ...ed for maximum protection against unauthorised access For a list of numbers and characters that can be used in the password refer to Entering Characters To avoid unauthorised access to the NSX server keep the password secret If it becomes known to others the NSX server may be misused Change the password periodically Conditions The programming extension must be idle on hook and holding no calls 4 1...

Page 279: ...g the total call charge 0 8 Locking unlocking other extensions Remote Extension Dial Lock 9 0 Extension no 1 to lock 0 to unlock Clearing the PIN and PIN lock for extensions 9 1 Extension no Clearing the PIN and PIN lock for verification codes 9 2 Verification code Setting the verification code PIN 9 3 Verification code PIN max 10 digits CAUTION There is a risk that fraudulent telephone calls will...

Page 280: ...ing conditions of an ICD group This is done by monitoring the current condition of the ICD group and by collecting and analysing statistical ACD report information ICD group monitoring enables recording of ACD report data and allows various analyses based on that data To analyse the ACD report there are three filters Group Agent and Call The filtered ACD report data can be printed out and exported...

Page 281: ...he monitoring settings Finally the user can start the monitor To configure the monitor settings and start monitoring You can configure the monitor control settings in the Group Monitor of the ICDG Management in Web Maintenance Console 1 On the left side of the screen click Users ICDG Management Group Monitor 2 Select an ACD Supervisor from the Supervisor selection drop down list 3 On the Layout of...

Page 282: ...8 Click Close 9 Click OK ACD Report Analysis You can specify which items to include in the monitor result report the style in which to display the report profile and the output format 1 On the left side of the screen click Users ICDG Management ACD Report 2 Select an ACD Supervisor from the Supervisor selection drop down list To load an ACD report a Click Report Profiles b Select the Profile Name ...

Page 283: ...e Available Group for ACD Report window Maximum 64 groups displayed c Click to move the ICD group you selected in step b to the Selected Group for ACD Report window Maximum 64 groups To delete an ICD group from the Selected Group for ACD Report window click the ICD group name and then click d Click OK 3 Select the target time period for the ACD report on Group Filter Settings Select Period 4 To sh...

Page 284: ...CD group HH MM SS Wait Time Lost Total The total waiting time of cancelled calls for the target ICD group HH MM SS Average The average waiting time of cancelled calls for the target ICD group HH MM SS Max The longest waiting time of cancelled calls for the target ICD group HH MM SS Max Waiting Calls The maximum number of calls waiting in the queue of the target ICD group When View Mode is Group a ...

Page 285: ... target agent answers Talk Time Total The total talking time for the target agent HH MM SS Average The average talking time for the target agent HH MM SS Max The longest talking time for the target agent HH MM SS Login Time The total login time for the target agent HH MM SS Not ready Time The total not ready time for the target agent HH MM SS Wrap upTime The total wrap up time for the target agent...

Page 286: ... CLIP Filter b Enter the caller ID or CLIP as the target to analyse maximum 10 Talk Wait Duration Filter You can filter by continuous talk time or wait time a Click Talk Wait Duration Filter b Select Talk Time or Wait Time from the Mode drop down list c Set the target time range to filter To set the minimum time duration click Min and set the time 0 00 23 59 To set the maximum time duration click ...

Page 287: ...splayed when the agent did not answer the call if the ICD group distribution method is set to Uniform Call Distribution or Priority Hunting 2 Displayed only when the ICD group distribution method is set to Uniform Call Distribution or Priority Hunting 3 The unanswered wait time is displayed when the call was Unanswered and the ICD group distribution method is set to Uniform Call Distribution or Pr...

Page 288: ...4 1 3 Supervisory Monitor ACD Control 288 Operating Manual ...

Page 289: ...pendix This section provides the List of Operations by Telephone Type the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer Operating Manual 289 ...

Page 290: ...Dialling With a One touch Button One touch Dialling ü ü Using Numbers Stored at Your Extension Personal Speed Dialling ü ü ü Using Numbers Stored in the PBX System Speed Dialling ü ü ü ü To a Preset Number by Going Off hook Hot Line ü ü ü Using a Preprogrammed Number Quick Dialling ü ü ü ü 1 2 3 Redial ü ü ü ü 1 2 4 When the Dialled Line is Busy or There is No Answer Reserving a Busy Line Automati...

Page 291: ...ring a Call from Another Telephone Call Pickup Group Monitor ü 1 Denying Other People the Possibility of Picking Up Your Calls Call Pickup Deny ü ü ü ü 1 3 4 Answering a Call via an External Speaker Trunk Answer From Any Station TAFAS ü ü ü 1 3 5 Using the ANSWER RELEASE Button ü 1 3 6 Identifying Malicious Calling Parties Malicious Call Identification MCID ü ü ü 1 4 1 Transferring a Call Call Tra...

Page 292: ...imary Directory Number PDN Secondary Directory Number SDN Extension ü ü 1 6 1 Forwarding Calls Forwarding Your Calls Call Forwarding FWD ü ü ü ü Remote FWD Settings Using Group FWD Button ü FWD DND Settings Using Fixed FWD DND Button ü Forwarding Your Calls Using ISDN Service Call Forwarding CF by ISDN ü ü ü 1 6 2 Showing a Message on the Caller s Telephone Display Absent Message ü ü ü ü 1 6 3 Pre...

Page 293: ...ation Presentation CLIP COLP ü ü ü ü 1 9 5 Preventing Your Telephone Number Being Displayed on the Caller s Telephone Connected Line Identification Restriction COLR ü ü ü ü 1 9 6 Preventing Your Number Being Displayed on the Called Party s Telephone Calling Line Identification Restriction CLIR ü ü ü ü 1 9 7 Preventing Other People from Joining Your Conversation Executive Busy Override Deny ü ü ü ü...

Page 294: ...External Sensor is Connected To answer a sensor call ü ü ü ü 1 11 4 If a Host PBX is Connected Accessing External Services External Feature Access EFA ü ü ü 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features Check in ü 7 Check out ü 7 Setting a Timed Reminder to a Room Extension Remote Wake up Call ü Cleaned up ü 7 1 12 2 Recording Information Using Preprogrammed Messages...

Page 295: ...the Programming Mode ü ü 3 1 3 Customising the Buttons ü ü 4 1 Manager Programming Changing Call Charges and Extension Control ü 1 Available telephones are as follows IP PTs except models with a single line display DPTs except models with a single line display 2 Live Call Screening LCS and Recording Your Conversation are only available for PTs and PSs 3 Setting the Alarm Timed Reminder is only ava...

Page 296: ...s work when using a proprietary telephone The Intercom line was not seized The seized line when going off hook was changed by personal setting 3 1 2 Settings on the Programming Mode In the manual going off hook means an Intercom line is seized If the setting has been changed press the INTERCOM or PDN button after going off hook and follow the instructions The parallelled single line telephones do ...

Page 297: ...to change the feature numbers for easier use While talking to an outside party the line is disconnected The time limit has run out 1 4 1 Transferring a Call Call Transfer 1 4 5 Multiple Party Conversation Consult your dealer to extend the time limit if necessary Redialling does not function The dialled number was more than 32 digits 1 2 3 Redial I cannot have a conversation using the Bluetooth hea...

Page 298: ...ur Line against Notification Tones Data Line Security I forgot the password Ask the manager to assist you 2 1 1 Extension Control The background music started suddenly Turn off the music 1 9 8 Turning on the Background Music BGM 2 1 4 Turning on the External Background Music BGM I do not want to display a number which is stored in memory Conceal the number Storing Names and Numbers 3 1 3 Customisi...

Page 299: ...the desired extension 3 1 3 Customising the Buttons I cannot use the secondary Ethernet port If you are using a KX NT500 series telephone check whether ECO mode is enabled Display in 1 1 5 Before Operating the Telephones If it is enabled ask your dealer to disable ECO mode For other types of IP PTs contact your dealer 5 2 1 Troubleshooting Operating Manual 299 ...

Page 300: ...t an idle outside line in the specified outside line group automatically Outside Line Group Access 8 outside line group no 3 digits outside phone no Making a Call to a Private Network TIE Line Access 7 private phone no Using an Account Code Account Code Entry 49 account code outside phone no 1 2 2 Easy Dialling Using Numbers Stored at Your Extension Personal Speed Dialling To store 30 personal spe...

Page 301: ...r Extension Remote COS Access 47 extension no extension PIN phone no To call with a verification code Verification Code Entry verification code verification code PIN phone no 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA Calling through DISA To an extension In All Security Mode only your extension no verification code extension PIN verification code PIN exten...

Page 302: ...all Identification MCID 7 3 1 4 1 Transferring a Call Call Transfer Transferring a Call Using the ISDN Service Call Transfer CT by ISDN 62 phone no Transferring to an Outside Party Using the SIP Service Blind Transfer 61 phone no 1 4 2 Holding a Call To hold Call Hold To retrieve a call Call Hold Retrieve 50 To retrieve a call Call Hold Retrieve Specified with a held line number 53 outside line no...

Page 303: ...orwarding FWD 1 9 2 Refusing Incoming Calls Do Not Disturb DND Both Calls Outside Calls Intercom Calls 710 711 712 0 Cancel 1 Do Not Disturb DND 2 All calls phone no 3 Busy phone no 4 No Answer phone no 5 Busy No Answer phone no 7 Follow Me your extension no 8 Follow Me Cancel your extension no To set the timer for No Answer and Busy No Answer 713 00 99 second To set cancel Call Forwarding FWD for...

Page 304: ...arameter To cancel 0 1 6 3 Preventing Other People from Using Your Telephone Extension Dial Lock 77 To lock 1 To unlock 0 extension PIN To make an outside call while your extension is locked 47 your extension no extension PIN phone no 1 7 1 Paging Group Paging 33 paging group no 3 digits 1 7 2 Answering Denying a Paging Announcement To answer 43 To deny 721 1 To allow 0 1 7 3 Making a Conference G...

Page 305: ... hour minute 0 AM 1 PM 0 once 1 daily 24H 1 hour minute 0 once 1 daily To cancel 0 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA For intercom calls No call Tone OHCA Whisper OHCA 731 0 No call 1 Tone 2 OHCA 3 Whisper OHCA For outside calls No tone Tone 732 0 No tone 1 Tone 1 9 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Cal...

Page 306: ... Tones Data Line Security 730 To set 1 To cancel 0 1 9 11 Setting the Parallelled Telephone to Ring Parallelled Telephone 39 Ring 1 No Ring 0 1 9 12 Clearing Features Set at Your Extension Extension Feature Clear 790 1 10 1 Leaving an Incoming Call Distribution Group Log in Log out Wrap up Log in 736 1 ICD Group extension no Log out 0 ICD Group extension no To enter leave Not Ready mode 735 1 Not ...

Page 307: ... AM 1 PM 0 once 1 daily 24H 1 extension no hour minute 0 once 1 daily To cancel 0 extension no To confirm 2 extension no 1 12 2 Recording Information Using Preprogrammed Messages Printing Message 761 message no parameter 1 13 2 Service in Service out Smart Desk Service in Main Device Service in Operation 722 your extension no extension PIN Sub Device Service in Operation 723 your extension no exte...

Page 308: ...GM floating extension no 6 To specify a site ID 9 Site ID 2 digits 2 OGM floating extension no 6 To clear 0 OGM floating extension no 6 To specify a site ID 9 Site ID 2 digits 0 OGM floating extension no 6 4 2 1 6 Allowing Users to Seize an Unavailable Outside Line Trunk Busy Out 785 outside line no 3 digits 3 1 1 Customising Your Phone Personal Programming 799 Assigning an Extension PIN to Your E...

Page 309: ...ting Call Executive Busy Override 3 Leaving a Message Waiting Indication Calling Back the Caller Who Left an Indication Message Waiting 4 Monitoring Another Extension Call Monitor 5 Reserving a Busy Line Automatic Callback Busy Setting Callback on an ISDN Line Completion of Calls to Busy Subscriber CCBS 6 1 2 6 Alternating the Calling Method Alternate Calling Ring Voice Feature While dialling or t...

Page 310: ...n hook Ring Tones The following tones are programmable allowing recognition of call type Outside Intercom or Doorphone Tone 1 1 s Tone 2 1 s Tone 3 1 s Tone 4 1 s When going off hook Dial Tones Tone 1 Normal 1 s 5 4 What is This Tone 310 Operating Manual ...

Page 311: ...sensor call After pressing TRANSFER or Recall hookswitch to hold a call temporarily e g Call Splitting While a called PS is being searched When Account Code Entry is performed When answering a Timed Reminder call with no message 1 s Tone 4 Message waiting indication was received 1 s When you make calls Busy Tone 1 s Reorder Tone The outside line you tried to seize is not assigned or denied 1 s Rin...

Page 312: ...n talking to an outside party Warning Tone This tone is sent 15 10 and 5 seconds before the specified time for disconnection 1 s When setting the features or programming Confirmation Tones Tone 1 The feature setting was set successfully A call is received in Voice calling mode 1 s Tone 2 Before receiving a page through an external speaker You receive a call in Hands free mode 1 s 5 4 1 What is Thi...

Page 313: ...g the call through a speaker You establish a call with an extension in the following cases The called extension has hands free Answerback enabled Voice calling mode When making a call to or from a doorphone 1 s Tone 4 Establishing or leaving a conference 1 s Tone 5 A call has been put on hold 1 s 5 4 1 What is This Tone Operating Manual 313 ...

Page 314: ...Note 314 Operating Manual ...

Page 315: ...For information of Compliance with EU relevant Regulatory Directives Contact to Authorized Representative Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany ...

Page 316: ...he event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO Panasonic System Networks Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Web Site http www panasonic com Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited w...

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