Supervisor Features
If you log in to CA in supervisor mode, you can monitor the status of incoming call distribution (ICD) groups,
listen in on conversations, take over calls, and perform other supervisory functions.
Note
•
To use the listen-in function, your extension must have “Call Monitor” enabled in its class of service
(COS) settings on the PBX.
•
To use the busy override/take over functions, your extension must have “Busy Override” enabled in its
class of service (COS) settings on the PBX.
Feature Comparison
CA has 3 operating modes: Basic, Pro, and Supervisor. The following table summarizes the features available
for each mode.
Feature
Basic
Pro
Supervisor
View other extensions’ presence from main menu
No
Yes
Yes
Maximum number of contacts
10
1000
1000
Maximum history length
10 calls
1000 calls
1000 calls
ICD group login/logout
No
Yes
Yes
Listen-in/Busy override/Take over
No
No
Yes
ICD group supervisor
No
No
Yes
Note
•
A CA activation key for the desired number of users must be registered in the PBX. See the
KX-NCP500/KX-NCP1000 Installation Manual for details about the activation keys.
•
You must enable CA mode for the extensions that will use CA in the PBX settings.
Document Version 2008-09
Quick Reference Guide for Communication Assistant
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