1 Specifications
Features
Contact List with Presence
You can easily make calls using a customizable contact list that is displayed on your PC, and search for a
desired contact simply and quickly. You can also see the phone status, PC status, and the absent message
of other extensions from the contact list before you make a call.
CA Pro Contact List
CA Basic Contact List
Presence Window
•
When you receive a call, information about the caller is displayed if it is registered in the contact list.
•
While you are logged in, if you do not use your PC for a set amount of time, your absent message will be
automatically set to the current weekday and time of your PC. You can set the length of time before the
automatic absent message is set from 1 to 10 minutes.
•
The color of the PC icon in the contact list shows the contact’s login status:
: The user is logged in.
: The user is logged in, but the auto absent message has been set.
: The user is not logged in.
Note
In order to answer a call ringing at another extension (Pick up function) from the contact list, the “DSS key
mode for Incoming Call” setting for your extension must be set to “On or Flash” through system
programming on the PBX.
CRM Integration
You can make calls directly from CRM (Customer Relationship Management) software using TAPI.
You can also make calls with Microsoft
®
Office Outlook
®
2003/2007 without using TAPI. When you install CA
on a PC, a new toolbar containing the Dial box, Answer button and Hang-up button is added to Outlook.
4
Quick Reference Guide for Communication Assistant
Document Version 2008-09
