Making/Answering Calls, Intercom
Problem
Cause/Solution
The unit does not ring.
•
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (→ see
check the setting status in the Web user interface
in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router.
•
Check
[Call Control]
for each line in the
[Telephone]
tab
in the Web user interface.
–
If
[Enable Do Not Disturb]
is set to
[Yes]
, the unit does
).
–
If
[Enable Call Forwarding No Answer]
is set to
[Yes]
,
the unit does not receive calls (→ see
–
If
[Enable Block Anonymous Call]
is set to
[Yes]
, the
unit does not receive anonymous calls (→ see
).
•
Check that
[Enable Do Not Disturb]
,
[Enable Call
Forwarding No Answer]
, and
[Enable Block
Anonymous Call]
are not controlled by your phone
system.
•
For details about settings, consult your network
administrator or phone system dealer.
I cannot make a call.
•
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (→ see
check the setting status in the Web user interface
in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router.
•
For details about settings, consult your network
administrator or phone system dealer.
Password for Web User Interface Programming
Problem
Cause/Solution
I have lost the login password of the Web
user interface for the Administrator or
User account.
•
Consult your network administrator or phone system
dealer.
For security reasons, it is recommended that the
passwords are set again immediately (→ see
or
).
8.1 Troubleshooting
Document Version 2016-05
Administrator Guide
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Summary of Contents for KX-HDV430
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