Panasonic KX-FP215 Operating Instructions Manual Download | Manualshive

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11. General Information

57

Customer Services

11.5 Customer Services directory

Customer Services Directory (United States and Puerto Rico)

For hearing or speech impaired TTY users, TTY: 1-877-833-8855

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Purchase Parts, Accessories and Instruction Books online for all Panasonic
Products by visiting our Web Site at:

http://www.pstc.panasonic.com

or, send your request by E-mail to:

[email protected]

You may also contact us directly at:
Phone (800) 332-5368 Fax (800) 237-9080

(Monday - Friday 9 am to 9 pm, EST.)

Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032

(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)

Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Service Center; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:

http://www.panasonic.com/help

or E-mail us via:

http://www.panasonic.com/contactinfo

Contact:

For in Limited Warranty programming and Troubleshooting Support:

Office Advantage assistance and Service Location finder: 1-800-211-PANA (7262)
If the Limited Warranty has expired, contact our Continued Services Technical Support Line at 1-800-435-
7329, for fee based technical support. A credit card will be used to charge this fee.

Accessory Purchases (United States and Puerto Rico)

FP215-PNQX1896ZA-OI-en.book Page 57 Tuesday, December 23, 2008 11:09 AM

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Summary of Contents for KX-FP215

Page 1: ...opriate service of your service provider telephone company Operating Instructions Compact Plain Paper Fax with Digital Answering System Model No KX FP215 For hearing or speech impaired TTY users TTY 1 877 833 8855 For support for customers in the U S A or Puerto Rico VISIT www panasonic com help E MAIL www panasonic com contactinfo PHONE CALL 1 800 211 PANA 7262 ...

Page 2: ...ied or received documents will remain on the used ink film Use discretion when disposing of the used ink film L Do not rub or use an eraser on the printed side of recording paper as the print may smear Notice for product disposal transfer or return L This product can store your private confidential information To protect your privacy confidentiality we recommend that you erase the information such...

Page 3: ...hted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd Panasonic Communications Co Ltd 2009 ...

Page 4: ...e operating instructions Adjust only controls covered by the operating instructions Improper adjustment may require extensive work by an authorized service center E If the unit has been dropped or physically damaged F If the unit exhibits a distinct change in performance 14 During thunderstorms avoid using telephones except cordless types There may be a remote risk of an electric shock from lightn...

Page 5: ...Important Information 5 For assistance please visit http www panasonic com help Routine care L Wipe the outer surface of the unit with a soft cloth Do not use benzine thinner or any abrasive powder ...

Page 6: ...Receiving Faxes 4 5 Selecting the way to use your fax machine 26 4 6 Receiving a fax manually Auto answer OFF 27 4 7 Receiving a fax automatically Auto answer ON 27 4 8 Junk fax prohibitor preventing fax reception from undesired callers 28 5 Distinctive Ring Distinctive Ring 5 1 Distinctive Ring service 30 5 2 Using two or more phone numbers on a single telephone line 30 5 3 Using three or more ph...

Page 7: ...ents 7 FCC and Other Information 11 3 FCC and Other Information 55 Limited Warranty 11 4 Limited Warranty United States and Puerto Rico 56 Customer Services 11 5 Customer Services directory 57 12 Index 12 1 Index 58 ...

Page 8: ...mend using the Panasonic replacement film The ink film is not reusable Do not rewind and use the ink film again To place an order online for customers in the U S A ONLY Visit our web site http www panasonic com faxsupplies L For questions regarding online orders E mail customerservice shop us panasonic com Telephone 800 405 0652 To place an order by fax Fax 800 237 9080 Include your name shipping ...

Page 9: ...ime can be changed feature 72 on page 41 J CALLER ID L To use Caller ID features page 20 K STOP L To stop an operation or programming session L To erase a character number page 17 Press and hold to erase all characters numbers L BROADCAST L To send a document to multiple parties page 25 M HELP L To print helpful information for reference purposes page 15 N MENU L To start or exit programming O PHO...

Page 10: ... blue gear of the ink film roll into the front left slot of the unit 2 and the white gear of the ink film roll into the rear left slot of the unit 3 L The ink film is safe to touch and will not rub off on your hands like carbon paper 1 Document guides 2 Paper tray 3 Metal recording paper guide 4 Paper support 5 Recording paper exit 6 Recording paper entrance 7 Microphone 8 Front cover 9 Document e...

Page 11: ...the blue gear 4 in the direction of the arrow until the ink film is tight 5 and at least one layer of ink film is wrapped around the blue core 6 6 Close the back cover securely by pushing down on the dotted area at both ends 7 7 Close the front cover securely 3 2 4 5 Correct Incorrect 6 Tight 1 turn No ink film is wrapped around the blue core Slack Crease Reverse 7 ...

Page 12: ... sure the arrows on the paper tray and the unit match To use A4 size paper L When you do not use the A4 paper guide you can attach it to the back of the paper tray for storage 1 8 Paper support Hold open the paper support 1 then insert the ends into the holes on the paper tray 2 1 2 1 Note L When you use letter paper you do not need to install the A4 paper guide L Change the recording paper size t...

Page 13: ...information on recording paper For superior results we recommend Hammermill Jet Print paper 1 Fan the paper to prevent paper jams 2 Insert the paper gently print side down 1 L Do not force the paper into the paper tray L If the paper is not inserted correctly remove all of the installed paper and re install it gently Otherwise the paper may jam Note L Remove all of the installed paper before addin...

Page 14: ...this unit may disturb the network condition of the device Using surge protectors L The warranty does not cover damage due to power line surges or lightning For additional protection we recommend using surge protectors 3 If the fax machine shares a single telephone line with a DSL service Fax transmission reception may be disturbed noise interference may be heard during telephone conversations or C...

Page 15: ...27 1 MENU i 0 0 i SET 2 Press SET again to print the quick fax setup guide L If you do not wish to print it press STOP 3 Press 1 to 4 to display the desired setting i SET i MENU Help Button 2 3 Help function The unit contains helpful information on the following topics which can be printed for reference purposes as follows FILM ORDER SHEET SEND GUIDE L This information is announced by a voice guid...

Page 16: ...mming 2 5 Date and time 1 MENU i 0 1 i SET M 01 D 01 Y 09 TIME 12 00AM 2 Enter the current month date year hour minute by selecting 2 digits for each Example August 10 2009 10 15 PM 12 hour clock format 1 Press 0 8 1 0 0 9 1 0 1 5 M 08 D 10 Y 09 TIME 10 15AM 2 Press repeatedly to select PM 3 SET 4 Press MENU to exit Note L The other party s fax machine will print the date and time on the top of ea...

Page 17: ...red character you must first press to move the cursor to the next space To enter your logo Example BILL 1 Press 2 5 times LOGO B 2 Press 4 6 times LOGO B I 3 Press 5 6 times LOGO BI L 4 Press to move the cursor to the next space and press 5 6 times LOGO BIL L To correct a mistake Press or to move the cursor to the incorrect character and make the correction L To erase all of the characters press a...

Page 18: ... sent 1 MENU i 0 3 i SET NO 2 Enter your fax number up to 20 digits L To enter a press L To enter a space press L To enter a hyphen press FLASH L To erase a number press STOP 3 SET 4 Press MENU to exit To correct a mistake Press or to move the cursor to the incorrect number and make the correction L To erase all of the numbers press and hold STOP SET FLASH STOP MENU ...

Page 19: ... item i MENU 3 L If you do not need to edit the name skip to step 5 4 Edit the name For further details see the storing procedure on page 19 5 SET L If you do not need to edit the telephone number skip to step 7 6 Edit the telephone number For further details see the storing procedure on page 19 7 SET 3 4 Erasing a stored item 3 4 1 Erasing a specific item 1 PHONEBOOK 2 Press A or B repeatedly to ...

Page 20: ... 1 How Caller ID is displayed The calling party s name or telephone number will be displayed after the 1st ring You have the option of whether or not to answer the call The unit will automatically store caller information name telephone number date and time of the call the number of times called from the 30 most recent callers It is possible to view caller information one at a time on the display ...

Page 21: ...ift the handset L To store the number in the phonebook follow from step 3 of the storing procedure on page 22 3 8 Caller ID number auto edit feature Once you call back an edited number the unit can automatically edit other incoming phone numbers each time you receive a call For example you can use this feature to set the unit to ignore the area code of callers in your area code so that you can cal...

Page 22: ... CALLER ID 2 Press A or B repeatedly to display the desired item i i SET i STOP 3 10 Storing caller information into the phonebook 1 CALLER ID 2 Press A or B repeatedly to display the desired item L If the number requires editing see page 21 3 MENU i SET i SET ...

Page 23: ...erted pages while the last page is being fed into the unit Pre dialing a fax number 1 Enter the fax number 2 Insert the document 3 FAX START Sending from memory Quick scan feature To use this feature activate feature 34 page 39 beforehand 1 Insert the document 2 Enter the fax number i FAX START L If the document exceeds the memory capacity transmission will be canceled and this feature will be tur...

Page 24: ... to copy the original document onto A4 or letter sized paper then sending the copied document 4 3 Sending a fax using the phonebook and one touch dial Before using this feature store the desired names and telephone numbers into the phonebook page 19 and one touch dial page 19 1 Adjust the width of the document guides to fit the actual size of the document 2 Insert the document up to 10 pages FACE ...

Page 25: ... i 3 Press A or B repeatedly to display the desired item you want to erase L To cancel erasing press STOP 4 SET i SET i STOP 4 4 4 Sending the same document to pre programmed parties 1 Insert the document FACE DOWN 2 If necessary press A or B repeatedly to select the desired resolution page 23 3 BROADCAST L After transmission the unit will automatically print a report Broadcast sending report Note...

Page 26: ... to a voice mail service set the ring count of your voice mail service to 5 rings or greater How phone calls and faxes are received If the call is a phone call the fax machine will record the caller s message automatically If a fax calling tone is detected the fax machine will receive the fax automatically 4 5 2 Use only as a fax FAX ONLY mode Your situation You have a separate telephone line just...

Page 27: ...tion is required a fax calling tone slow beep is heard or no sound is heard press FAX START 3 Replace the handset To stop receiving Press STOP How to receive faxes with an extension telephone 1 When the extension telephone rings lift the handset of the extension telephone 2 When document reception is required a fax calling tone slow beep is heard or no sound is heard press 9 default fax activation...

Page 28: ...unit answers after 2 rings when new messages have been recorded and after 4 rings when there are no new messages If you call your unit from a remote location to listen to new messages page 35 you will know that there are no messages when the unit rings for the 3rd time You can then hang up without being charged for the call 4 8 Junk fax prohibitor preventing fax reception from undesired callers If...

Page 29: ...4 Fax 29 2 Press repeatedly to display JUNK LIST DISP i SET 3 Press A or B repeatedly to display the desired item i L To cancel erasing press STOP then press MENU 4 SET i MENU ...

Page 30: ...record a voice message in TAM FAX mode fax communication will be attempted in FAX ONLY mode 5 3 Using three or more phone numbers on a single telephone line You may wish to use three or more phone numbers for a single telephone line In order to distinguish which number the call was addressed to a different ring pattern must be assigned for each number Example Using three phone numbers To use one p...

Page 31: ...page 39 beforehand The default setting is OFF L If the document exceeds the memory capacity copying of the exceeded document will be canceled and this feature will be turned OFF automatically To stop copying Press STOP 6 1 1 More copying features To enlarge a document 1 Insert the document 2 COPY i 3 Press A repeatedly to select 150 or 200 i START L The unit will enlarge the center of the upper pa...

Page 32: ...y to display COLLATE ON i START Example Making 2 copies of a 4 page original document Note L The unit will store the documents into memory while collating the copies If memory becomes full while storing the unit will only print out the stored pages Collated pages Uncollated pages 4 3 2 1 4 3 2 1 1 1 2 2 3 3 4 4 ...

Page 33: ...hange the setting to 60 seconds we recommend that you tell the caller in your TAM FAX greeting message to press 9 before starting the fax transmission If you change the setting from 60 seconds to 16 seconds your current greeting message will be deleted The pre recorded greeting message will be played when a call is received L If you change the maximum recording time of incoming messages to GREETIN...

Page 34: ... Press STOP L If you press PLAYBACK within 1 minute the unit will resume playing the rest of the messages Voice time day stamp During playback the unit will announce the day of the week and time that each message was recorded If you subscribe to Caller ID service During playback you can call back the displayed name or number using the unit 1 Press MENU during playback L The unit stops playback L I...

Page 35: ...and within 10 seconds Note L When you press a key press firmly 1 If pressed within the first 5 seconds of a message the previous message will be played 2 To resume operation press a command key within 10 seconds otherwise the marker message recording will start Recording a marker message After playing back the messages you can leave an additional message 1 Wait for the voice guide Voice guide All ...

Page 36: ...atures Features Summary 8 1 Programming 1 MENU 2 Press and the 2 digit code 3 Press the desired command to display the desired setting L This step may be slightly different depending on the feature 4 SET 5 To exit programming press MENU MENU SET ...

Page 37: ...FAX ONLY mode 0 6 1 1 2 2 3 3 default 4 4 Note L Set feature 77 to FAX ONLY page 41 beforehand Changing the ring count in TAM FAX mode 0 6 0 TOLL SAVER 2 2 default 3 3 4 4 See page 28 for details Note L Set feature 77 to TAM FAX page 41 beforehand Changingthemaximum recording time for incoming messages 1 0 0 GREETING ONLY The unit plays the greeting message but does not record any incoming message...

Page 38: ...ges may be higher than usual Sending a fax at a specified time 2 5 This feature allows you to take advantage of low cost calling hours offered by your telephone company This feature can be set up to 24 hours in advance of the desired time 0 OFF default 1 ON To send a document 1 Insert the document 2 If necessary press A or B repeatedly to select the desired resolution page 23 3 MENU i 2 5 4 Press ...

Page 39: ...apacity sending of the whole document or copying of the exceeded document will be canceled and this feature will be turned OFF automatically Receiving oversized documents 3 6 If the size of the document sent by the other party is as large as or larger than the recording paper the unit can reduce the document and print it Select the desired reduction rate 1 72 2 86 3 92 default 4 100 Setting Record...

Page 40: ...ave to press FAX START for fax reception 1 ON default You do not have to press FAX START for fax reception Setting the fax voice guidance 4 7 If you wish to hear voice guidance for fax transmission reception activate this feature 0 OFF 1 ON default 2 ERROR To hear voice guidance only when fax transmission reception fails Changing the recording time for your TAM FAX greeting message 5 4 1 16s defau...

Page 41: ...nes fax tone ring back tone and busy tone You can use those tones to confirm the status of the other party s machine 0 OFF Deactivates this feature 1 ON default You will hear connecting tones Note L If the ring back tone continues the other party s machine may not be a fax machine or may have run out of paper Check with the other party L The connecting tone volume cannot be adjusted Changing the r...

Page 42: ...e of a problem with the other party s fax machine Check with the other party JUNK FAX PROH REJECT L The junk fax prohibitor feature of this unit rejected fax reception MEMORY FULL L The memory is full of received documents due to a lack of recording paper a lack of ink film or a recording paper jam Install paper page 13 install ink film page 10 or remove the jammed paper page 49 NO DOCUMENT L The ...

Page 43: ...ecording paper jam Install paper page 13 install ink film page 10 or remove the jammed paper page 49 You will lose all faxes in memory if the power is removed Check with power connected FAX MEMORY FULL L The memory is full of received documents due to a lack of recording paper a lack of ink film or a recording paper jam Install paper page 13 install ink film page 10 or remove the jammed paper page...

Page 44: ... has run out of recording paper Try again REMOVE DOCUMENT L The document is jammed Remove the jammed document page 50 L Press STOP to eject the jammed paper TRANSMIT ERROR L A transmission error occurred Try again L If you send a fax overseas try the following Use the overseas transmission mode feature 23 on page 38 Add 2 pauses at the end of the telephone number or dial manually UNIT OVERHEATED L...

Page 45: ...41 on page 40 The ink film runs out quickly L Even if there are only a few sentences every page that comes out of the machine is considered a full page L Turn OFF the following features confirmation report feature 04 on page 37 journal report feature 22 on page 38 Caller ID list feature 26 on page 38 The unit beeps L The memory reception alert of feature 44 is ON page 40 and the unit has a documen...

Page 46: ...es appear on their received document L The scanner glass or rollers are dirty with correction fluid etc Clean them page 51 Please do not insert a document before correction fluid has dried completely Documents frequently misfeed L Clean the document feeder rollers recording paper feeder and rubber flap page 51 Problem Cause Solution I cannot receive documents L You may have subscribed to a voice m...

Page 47: ...es such as call waiting the service may have been activated during fax reception Connect the unit to a line that does not have these services I cannot receive documents by pressing 9 on an extension telephone L You must set remote fax activation to ON feature 41 on page 40 beforehand L You may have changed the remote fax activation code from 9 default setting Verify the remote fax activation code ...

Page 48: ...r has instructions recommending which side to print on Try turning the recording paper over L You may have used paper with a cotton and or fiber content that is over 20 such as letterhead or resume paper We recommend smooth paper such as Hammermill Jet Print for clearer printing Original Copy Documents or recording paper frequently misfeed L Clean the document feeder rollers recording paper feeder...

Page 49: ...tray beforehand otherwise the paper may misfeed or jam 1 Open the front cover 1 push the green button 2 then open the back cover 3 2 Remove the jammed recording paper 4 3 Turn the blue gear 5 in the direction of the arrow until the ink film is tight 6 and at least one layer of ink film is wrapped around the blue core 7 2 1 3 4 Correct Incorrect 5 6 7 Tight 1 turn No ink film is wrapped around the ...

Page 50: ...13 10 1 2 When the recording paper was not fed into the unit properly The display will show the following CHECK PAPER Remove the recording paper and straighten Insert the paper then press SET to clear the message 10 2 Document jams 1 Open the front cover Remove the jammed document carefully 1 2 Close the front cover securely Note L Do not pull out the jammed paper forcibly before opening the front...

Page 51: ...reen button 2 then open the back cover 3 3 Clean the document feeder rollers 4 and rubber flap 5 with a cloth moistened with isopropyl rubbing alcohol and let all parts dry thoroughly Clean the scanner glass 6 with a soft dry cloth Caution L Do not use paper products such as paper towels or tissues 4 Clean the recording paper feeder roller 7 with a cloth moistened with isopropyl rubbing alcohol an...

Page 52: ...one line cord 2 Open the front cover 1 push the green button 2 then open the back cover 3 3 Remove the ink film 4 4 Clean the thermal head 5 with a cloth moistened with isopropyl rubbing alcohol and let it dry thoroughly Caution L To prevent a malfunction due to static electricity do not use a dry cloth and do not touch the thermal head directly 5 Re install the ink film and close the covers see s...

Page 53: ...nch Vertical 3 85 lines mm 98 lines inch standard resolution 7 7 lines mm 196 lines inch fine photo resolution 15 4 lines mm 392 lines inch super fine resolution Photo resolution 64 levels Scanner type Contact Image Sensor Printer type Thermal Transfer on plain paper Data compression system Modified Huffman MH Modified READ MR Modified Modified READ MMR Modem speed 14 400 12 000 9 600 7 200 4 800 ...

Page 54: ...ding paper weight 60 g m2 to 90 g m2 16 lb to 24 lb Note for recording paper L Do not use the following types of paper Paper with cotton and or fiber content that is over 20 such as letterhead paper or paper used for resumes Extremely smooth or shiny paper or paper that is highly textured Coated damaged or wrinkled paper Paper with foreign objects attached such as tabs or staples Paper which has d...

Page 55: ...onnected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this ...

Page 56: ...roper voltage supply lightning damage modification introduction of sand humidity or liquids rental use of the product service by anyone other than a Factory Service Center or other Authorized Servicer or damage that is attributable to acts of God THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESU...

Page 57: ...Company 20421 84th Avenue South Kent WA 98032 We Accept Visa MasterCard Discover Card American Express and Personal Checks Obtain Product Information and Operating Assistance locate your nearest Dealer or Service Center purchase Parts and Accessories or make Customer Service and Literature requests by visiting our Web Site at http www panasonic com help or E mail us via http www panasonic com cont...

Page 58: ...umber auto edit feature Feature 75 21 Caller s recording time 37 Character table 17 Cleaning 51 Confirmation report Feature 04 23 Connecting tone Feature 76 41 Connections 14 Copy 31 Collation 31 Enlarge Reduce 31 D Date and time Feature 01 16 Delayed transmission Feature 25 38 Dialing mode Feature 13 37 Display Contrast Feature 39 39 Error messages 43 Distinctive Ring service Feature 31 30 Docume...

Page 59: ... Reports Broadcast programming 53 Broadcast sending 25 Caller ID 53 Confirmation 23 Journal 23 53 Phonebook 53 Power down 48 Printer test 53 Setup 53 Reset Feature 80 41 Resolution 23 31 Ring count FAX ONLY Feature 06 37 TAM FAX Feature 06 37 Ringer tone Feature 17 37 Ring pattern for Distinctive Ring Feature 32 30 S Sending faxes Broadcast 25 From memory 23 Manually 23 One touch 24 Phonebook 24 S...

Page 60: ...you should it be determined that you are entitled to warranty service The original unit must be properly packaged in the same manner as the replacement unit utilizing the packing materials provided Damage due to improper or inadequate packing will be charged to you as an out of warranty cost Requirements You must give our technicians a valid credit card number Discover VISA Master Card or American...

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