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Troubleshooting / Others

Before contacting an authorized service representative, 
perform the following step.

Technical Support Calls

If you have read this manual, then tried the 
troubleshooting procedures and you are still having 
difficulty, please contact the reseller from which the printer 
was purchased. 

For other LCD panel messages, refer to “LCD Panel 
Message”
 in the 

Maintenance and Specifications

 

section.

Refer to "Trouble with Network Printing" in the 

Maintenance 

and Specifications

 section.

Troubleshooting

Error message is 
displayed on the LCD 
panel.

X

Refer to “LCD Panel 
Message”.

Trouble occurs during 
printing.

X

Refer to “Printer 
Troubleshooting”.

Trouble occurs when 
printing to the network 
printer.

Refer to “Trouble with 
Network Printing”.

Prints have dull, faded 
colors.

X

Refer to “Trouble with 
Print Quality”.

LCD Panel Message

Trouble

Corrective Action

Load Letter

Load Letter size media.

JAM1
See front door label

Clear the media jam.

TC-K
Replace

Replace the Black toner 
cartridge.

WTC
Replace

Replace the waste toner 
cartridge.

PC-Black
Replace

Replace the Black print 
cartridge.

PC-Color
Replace

Replace the color print 
cartridge.

Printer Error (digit)
Call for Service.

Turn the printer off and back on 
again. If the problem persists, 
contact an authorized service 
representative.

Printer Troubleshooting

Trouble

Corrective Action

The printer is not 
operating.

Plug the power cord into an AC 
outlet firmly and turn the printer 
on.

Connect the appropriate 
interface cable(s) properly.

The printer does 
not print correctly.

Appropriate driver may not be 
installed or this printer may not be 
selected.

Install the proper printer driver 
or select the appropriate printer 
when printing a document. Refer 
to the 

Installation

 section.

The setting for 
printing is not 
effective.

Some applications may not allow 
you to change the settings 
through the printer driver's setting 
window.

Change the application's 
settings.

Media is not fed 
from the multi-
purpose tray.

Select 

Multi-Purpose Tray

 for 

Paper Source 

in the printer 

driver.

Frequent paper 
picking errors or 
media jams 
occur.

Make sure that the media is 
installed under the hooks at the 
front of the media tray.

Do not overfill the media tray 
(upper limit label).

Be sure to gently insert the 
media tray into the slot of the 
printer when installing it.

Clean the delay pad and pickup 
rollers of the media tray.

Error indicator is 
blinking.

A recoverable error has occurred 
such as an open door or a media 
jam.

Correct the condition displayed 
on the printer panel (close the 
door or clear the media jam, 
etc.).

Error indicator is 
on.

A system error has occurred.

Turn the printer off and back on 
again. If the problem persists, 
contact an authorized service 
representative.

Trouble with Network Printing

Summary of Contents for KX-CL400

Page 1: ...onic Color Laser Printer and necessary precautions for safety and use First read this guide to setup the printer For other detailed information refer to Operating Instructions included in the printer CD ROM To read Operating Instructions Adobe Reader must be installed on the computer If it is not installed you need to install it on your computer by downloading it from Adobe s Web site or by other ...

Page 2: ...ology UFST are trademarks of Agfa Monotype Corporation and may be registered in some jurisdictions Agfa and the Agfa rhombus are registered trademarks of Agfa Gevaert N V registered in the U S Patent and Trademark Office and may be registered in other jurisdictions Monotype is a registered trademark of AMT registered in the U S Patent and Trademark Office and may be registered in other jurisdictio...

Page 3: ...g supplies cleaning the printer clearing jams troubleshooting repacking and specifications of this printer Network pdf Network This section contains information for configuring printer on a network environment or using the network utilities PCM pdf Print Count Manager This section contains information on a utility for tracking and managing the print volume of user groups this utility can check how...

Page 4: ...installation is completely safe For your safety if in any doubt about the effective grounding earthing of the power point consult a qualified electrician If the plug cannot be inserted into the AC outlet contact a licensed electrician to replace the AC outlet with a properly grounded earthed one Do not defeat the purpose of the grounding earthing plug ex do not use a conversion plug Plug the power...

Page 5: ...r is dropped or damaged turn the printer off and unplug the power cord Otherwise it may cause fire or electric shock Be sure to hold the media tray with both hands so that you do not drop it The media tray weighs approximately 6 4 kg 14 lbs when it is fully loaded WARNING Make sure that the printer is installed in a well ventilated room so as not to increase density of ozone in the air Since ozone...

Page 6: ...ment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user may find the booklet Something About Interference available from FCC local regional offices helpful FCC Warning To assure continued FCC emission limit compliance the user must use the recommended shielded interfacing cable when connectin...

Page 7: ...ventilation Areas of high dust or chemical fume concentration solvent etc Unstable or uneven surfaces A very large stack of media into the manual feed Directly in front of air conditioning vents Liquids near the equipment Media for ink jet paper transparency etc Do not touch or write on the surface of the disc Do not leave the disc out of its protective bag Do not leave the disc in direct sunlight...

Page 8: ...een the printer and a wall Make sure that all accessories shown below were provided and have not been damaged Report damage or shortages to the reseller from which the printer was purchased The final page includes an area for recording important information such as the name of reseller serial number and date of purchase NOTE Save the original carton and packing materials for future shipping and tr...

Page 9: ...i purpose tray Printer panel Front door release Paper support Right side door Front door Toner door Parallel interface connector Network interface connector Rear cover AC inlet Optional paper feeder cable cover USB interface connector Power switch Rear tray cover Before You Start ...

Page 10: ...l faster Pressing this button advances to the lower level menu If a lower level menu does not exist the action will be ignored When performing the manual duplex printing function after even pages are printed odd pages are printed by pressing this button When LOAD Letter or Memory Overflow etc appears on the LCD you can print the current job any how by pressing this button However the print may not...

Page 11: ...referred to as Windows NT 4 0 5 Microsoft Windows 2000 operating system hereafter referred to as Windows 2000 6 Microsoft Windows XP operating system hereafter referred to as Windows XP 7 Microsoft Windows ServerTM 2003 operating system hereafter referred to as Windows Server 2003 NOTE When you install a consumable component or replace it with a new one additional space may be required Indicators ...

Page 12: ... color toner cartridges is Black 1 Cyan 2 Magenta 3 Yellow 4 5 Close the toner door 1 Open the right side door 2 Unlock and open the print cartridge holder 3 Open the plastic bags and take out the print cartridges 4 Remove the protective caps and seal cover Setting up the Printer Installing the Toner Cartridges 4 3 2 1 Installing the Print Cartridges Color print cartridge 1 4 4 2 3 Protective caps...

Page 13: ...Do not expose to direct sunlight 6 Firmly push the color print cartridge until it snaps into place Save the protective trays seal covers protective caps packing materials and cartons for future repacking 7 Repeat Step 3 6 for the Black print cartridge 8 Install the waste toner cartridge 1 and slide the lock lever to the left 2 9 Close the print cartridge holder until it clicks 1 and lock it 2 10 C...

Page 14: ...abel is provided with KX CL400 for referring to how to clear a media jam for when installing an automatic duplex unit option in future Save it carefully for the time If it is difficult to paste the Jam clear label take the automatic duplex unit out of the printer and paste it 4 Close the front door Paste the enclosed Supplies Re order Label near the printer s LCD panel to assist you in interpretin...

Page 15: ...slide them to the width of the media 3 Slide the length guide unit to adjust it to the media length Slide the length guide unit 2 while pressing the PUSH mark 1 to extend it NOTE When adjusting the length guide unit to the media length make sure the slide stopper of the length guide unit is fixed by the slit of the media tray 4 Tap the media stack on an even surface to avoid media jams or skewed p...

Page 16: ...e to hold the media tray with both hands so that you do not drop it The media tray weighs approximately 6 4 kg 14 lbs when it is fully loaded 8 Pull 1 and raise 2 the paper support so that the media does not drop from the output tray The multi purpose tray serves as an additional tray for detailed information refer to Available Media in the Maintenance and Specifications section 1 Open the tray co...

Page 17: ...e printer with toner When the process is completed Ready is displayed on the printer LCD panel English is the default language denotes the default setting Select English German French Spanish or Italian as the language that appears on the LCD panel 1 Press Menu Exit Pause button to enter Menu mode 2 Press S button until the System menu appears 3 Press X button The Language menu appears 4 Press X b...

Page 18: ... is the model of the PCL printer If you install an Upgrade Kit for PostScript 3 in the printer the model name displayed on the printer driver and utility window becomes KX CL410 or KX CL610 respectively KX CL410 KX CL400 with Upgrade Kit KX CL610 KX CL600 with Upgrade Kit The following steps are for when installing the printer driver for the KX CL400 or KX CL410 For other models replace the model ...

Page 19: ...USB interface cable Click on Install via the USB port plug and play installation check button 6 Click Next The Installed Options window is displayed 7 Click on the check box of the installed options in your printer and select the total memory from the Memory list and click Next The setup program starts installing the printer driver 8 A When using the Network interface cable 1 Click Finish B When u...

Page 20: ...plete the installation NOTE If you want to print Classic application documents you are required to install the KX CL410 software for Mac OS 9 2 then set the computer and printer Refer to For Mac OS 8 6 9 2 in this section For Windows For example to print a document created in Microsoft WordPad perform the following steps 1 Click Start select Programs All Programs for Windows XP Windows Server 2003...

Page 21: ...conditions change replacement of accumulator unit and or print cartridge To adjust the color density refer to Adjusting the Color Density Color Calibration of Basics in the Settings and Printing section This function is available in Windows only not available in Macintosh If the print quality deteriorates when you print on other than recommended media change the Adjust to Media settings You can ex...

Page 22: ...ce representative Printer Troubleshooting Trouble Corrective Action The printer is not operating Plug the power cord into an AC outlet firmly and turn the printer on Connect the appropriate interface cable s properly The printer does not print correctly Appropriate driver may not be installed or this printer may not be selected Install the proper printer driver or select the appropriate printer wh...

Page 23: ... and dark of slightly different density and non uniform color are present The toner is almost depleted Replace the toner cartridge The print cartridge is damaged Replace the print cartridge On the Test Print halftone area has areas of weak color Paper does not match the environmental conditions or it has too much moisture Try fresh paper or another type of paper Store media in the original dust fr...

Page 24: ...F PURCHASE Panasonic Digital Document Company Unit of Panasonic Corporation of North America Two Panasonic Way Secaucus New Jersey 07094 Panasonic Sales Company PSC Division of Panasonic Puerto Rico Inc Ave 65 de Infateria Km 9 5 San Gabriel Industrial Park Carolina Puerto Rico 00985 Matsushita Electric Industrial Co Ltd http panasonic co jp global World Wide Web Support http panasonic co jp pcc p...

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