https://bizpartner.panasonic.net/eu
Terms and conditions
1. This machine is supplied with a three
year swap out warranty
. Please retain your
Proof of
Purchase (invoice)
and
Packaging
in the unlikely event that your machine should require attention.
For further information, please contact following:
Country
Authorized
Service
Center
Phone Number
Germany
V.T.H.
+49 40 8549 1156
UK
Staffords
+44 3332 228 700
Italy
Innovate
+39 6 9293 9319
2. This warranty is in addition to and does not in any way affect any statutory or other right
s
of
consumer purchasers.
3.
This
warranty covers breakdowns due to design or manufacturing faults
; it does not apply to
damage, however caused, wear or tear, neglect, incorrect adjustment or repair, or to any items of
limited natural life.
4. This warranty
does not cover consumables
, i.e. ink cartridges, feed tyres or any optional
accessories which may have been purchased either at the same time as, or subsequent to, the main
unit. Such accessories should be returned to the point of purchase if found to be faulty.
5. In the event of a failure, please take the following action;
a.
Refer to the “Help” section of your instruction manual in order to identify and possibly correct the
problem:
b. If the problem is not resolved after referring to the user guide, please contact our customer
helpline
6.
In the event the helpline cannot resolve the problem, a like for like exchange scanner will be
dispatched or in the case of failure with the first year at our discretion a new/refurbished unit. The
helpline operator will give you specific instructions on how the exchange will be executed. Failure to
comply with these instructions may result in delay and cost to you.
7. The
replacement Scanner will be delivered by courier
. It is the customer’s responsibility to
promptly remove the replacement Scanner and insert the faulty Scanner in the case provided for
collection, to enable the courier to return it to Panasonic, or to quickly return.
8. The replacement Scanner is to be regarded as a like for like exchange under warranty and the
balance of the warranty period will transfer
to the exchange unit. The purchaser’s sole and exclusive
remedy under this guarantee against Panasonic is for the repair or replacement of the appliance or
any defective parts and no other remedy, including, but not limited to; incidental or consequential
damage or loss of whatsoever nature shall be available to the purchaser.
9. Where the original Scanner is found to be faulty as a result of unauthorised repairs or modifications or
damage either by accident, misuse or improper installation then Panasonic reserves the right to
charge the customer a contribution towards repair costs.
10. If at any time during the guarantee period any parts of the appliance are replaced with parts not
supplied or approved by us or of an objective quality, safe and suitable for the appliance, or has been
dismantled or repaired by any person not authorised by us, we shall have the right to terminate this
guarantee in whole or in part immediately without further notice.
11. This warranty applies to the original purchaser only and is not transferable.
12. The warranty period applicable to this product shall be 36 months from the date of purchase.
