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11

SOLUTIONS FOR BUSINESS

PROFESSIONAL SERVICES

SERVICE SKU

DESCRIPTION

DURATION

MSRP

KV1SSPM-LV

Preventative Maintenance (LV)

Single Event

$450.00

KV1SSPM-HV

Preventative Maintenance (HV)

Single Event

$575.00

KV1SS-TRN

End-User Training 

Single Event

$495.00

KV1SS-INST

End-User Installation

Single Event

$495.00

KV1SS-INSP

Product Inspection

Single Event

$425.00

The Panasonic Service Program also offers some professional services that can be included at the time 
of purchase of the service agreement, including:

Installation Services

This service includes installation of the scanner drivers and related bundled software on the workstation 
as well as end-user training on its use.

Training Services

This service includes end-user training for common required maintenance, as well as consumable 
replacement. 

Inspection Service

This service allows an out of warranty / contract scanner to be inspected prior to being put on a service 
contract. This cost would be credited should the service agreement be purchased within 30 days of 
the inspection.

Preventative Maintenance Service

The PM (Preventative Maintenance) service is a thorough cleaning of the unit and replacement of any 
necessary consumables (consumables sold separately). For all Low-Volume Production, Mid-Volume 
Production, and High-Volume Production units, 2 PM services are included with all on-site contracts. 
This service allows the purchase of additional PMs. Additionally, co-terminus contracts ‘earn’ 1 PM for 
every 6 months purchased. 

Summary of Contents for KV-S1015C

Page 1: ...1 SOLUTIONS FOR BUSINESS SCANNER WARRANTY SERVICE GUIDE End User 2013...

Page 2: ......

Page 3: ...rview 4 Why Panasonic Service 4 Standard Scanner Warranty 5 Workgroup Scanner WG 6 Departmental Scanner DP 7 Low Volume Production Scanner LV 8 Mid Volume Production Scanner MV 9 High Volume Productio...

Page 4: ...ice products Service both before and after the sale is important in today s economy Now more than ever end users prefer to have a single vendor provide a complete solution for their needs To meet thes...

Page 5: ...in the event of a defect in materials or workmanship with new or comparable rebuilt parts in exchange for defective parts for six 6 months after the date of original purchase Service will also be pro...

Page 6: ...2 038 00 KV1SSWG SBD On Site Same Business Day 1 Year 325 00 Post Warranty WARRANTY SKU TYPE DURATION MSRP KV1SSWG AEWP Advance Exchange 1 Year 275 00 KV1SSWG DWP Depot 1 Year 275 00 KV1SSWG NBDP On...

Page 7: ...P SBD On Site Same Business Day 1 Year 850 00 Post Warranty WARRANTY SKU TYPE DURATION MSRP KV1SSDP AEWP Advance Exchange 1 Year 695 00 KV1SSDP DWP Depot 1 Year 695 00 KV1SSDP NBDP On Site Next Busine...

Page 8: ...Year 1 095 00 Post Warranty WARRANTY SKU TYPE DURATION MSRP KV1SSLV AEWP Advance Exchange 1 Year 995 00 KV1SSLV DWP Depot 1 Year 995 00 KV1SSLV NBDP On Site Next Business Day 1 Year 1 195 00 KV1SSLV...

Page 9: ...ranty WARRANTY SKU TYPE DURATION MSRP KV1SSMV AEWP Advance Exchange 1 Year 1 495 00 KV1SSMV DWP Depot 1 Year 1 495 00 KV1SSMV NBDP On Site Next Business Day 1 Year 1 695 00 KV1SSMV SBDP On Site Same B...

Page 10: ...WARRANTY SKU TYPE DURATION MSRP KV1SSHV NBDP On Site Next Business Day 1 Year 3 795 00 KV1SSHV SBDP On Site Same Business Day 1 Year 4 995 00 KV1SSHV 247P On Site 24 7 1 Year 7 995 00 Service SERVICE...

Page 11: ...l as end user training on its use Training Services This service includes end user training for common required maintenance as well as consumable replacement Inspection Service This service allows an...

Page 12: ...tate repairs All on site contracts include 2 PMs for Low Volume Production Mid Volume Production and High Volume Production scanner units only parts labor and travel Consumables are the responsibility...

Page 13: ...13...

Page 14: ...panasonic com scanners SOLUTIONS FOR BUSINESS...

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