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Panasonic i-pro WJ-NT304, Network Operating Instructions

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Panasonic i-pro WJ-NT304 Network Operating Instructions Download Page 54

54

• Is the focus adjusted correctly? 

Adjust the focus correctly by clicking the focus but-
tons.

• When defocusing is caused by the camera position

being moved, carry out the position refresh to correct
the focus.

6

50

• Is there dust or dirt on the lens or dome cover?

Check if there is dust or dirt on the lens or dome
cover.

• Is the power of the unit on? 

Check if the power of the unit is turned on. 

• Is the viewer software installed on a PC? 

Install the viewer software on a PC. 

• Is the version of DirectX 9.0c or later?

Check the version of DirectX as follows.

(1) Select "Run…" from the start menu of Windows

®

. 

(2) Enter "dxdiag" in the displayed dialog box and

click the [OK] button. 

If the version of DirectX is older than 9.0c, upgrade it.

No image is displayed. 

Cannot access from the
browser. 

Images are displayed blurry. 

–

Operating

Instructions

Operating

Instructions

–

• Is the same IP address provided to other devices?

Are there contradictions between the address and the
network subnet to be accessed?
<When the unit and the PC are connected in the
same subnet>
Are the IP addresses of the unit and the PC set in a
common subnet? Or is "Use Proxy Server" for the set-
tings of the browser checked?
When accessing the unit in the same subnet, it is rec-
ommended to enter the address of the unit in the
"Don’t Use Proxy For These Addresses" box.
<When the unit and the PC are connected in the dif-
ferent subnet>
Is the IP address of the default gateway set for the
unit correct?

41

Reference 

pages

Cause/solution

Symptom

Summary of Contents for i-pro WJ-NT304

Page 1: ...ct or operate this product please read these instructions carefully and save this manual for future use Network Interface Unit Network Operating Instructions Model No WJ NT304 LINK RCV SND OPERATE Network Interface Unit WJ NT304 ...

Page 2: ...smission function 11 About the Network Security of This Unit 13 Equipped security functions 13 Display the Setup Menu and Configure the Settings of the Unit using a PC 14 How to display the setup menu 14 How to operate the setup menu 15 Configure the basic settings of the unit Basic setup 18 Configure the settings relating to images and audio Camera setup 24 Configures the multi screen settings Mu...

Page 3: ...web site and install it Trademarks and registered trademarks Microsoft Windows Internet Explorer ActiveX and DirectX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Adobe and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries SD logo is a trademark Other ...

Page 4: ... for MPEG 4 transmission In this case the refresh interval will be lowered to approx half the set value Refresh interval JPEG When ON is selected for MPEG 4 transmission JPEG VGA 15 fps JPEG QVGA 60 fps These are the total maximum values of all the chan nels The refresh interval may be longer depending on a network environment PC spec photographic sub ject access traffic etc Important When display...

Page 5: ...n MPEG 4 image will be displayed When OFF is selected for MPEG 4 transmission on the setup menu the MPEG 4 button will not be dis played page 25 The letters JPEG on the button will turn green and JPEG image will be displayed y AUX buttons 2 Select 1 AUX1 to AUX3 from the pull down menu and click the OPEN CLOSE button AUX1 and AUX2 are auxiliary outputs of camera AUX3 is the auxiliary output from t...

Page 6: ...t from the lowest preset posi tion number Patrol Operates the camera in accordance with patrol function settings Note To activate auto pan sort sequence or patrol it is required to perform the settings on the SETUP MENU of camera in advance page 28 1 Control pad buttons 2 Left click on the control pad or buttons to adjust the horizontal vertical position of the camera panning tilting Panning tilti...

Page 7: ... be turned on To turn the audio transmission function on click the audio output button again 8 One shot button Click this button to take a picture a still picture The picture will be displayed on a newly opened window The picture will be displayed on a newly opened win dow When right clicking on the displayed image the pop up menu will be displayed The displayed image can be saved on the PC by sel...

Page 8: ...e registered Only JPEG images can be displayed on a multi screen Audio will not be heard Multi screen is the function that is available using this unit When the power is turned off or the LAN cable is disconnected while displaying images displaying images on a multi screen will become unavailable 8 Step 1 Click the Multi screen button Images from the registered cameras will be displayed on a 4 spl...

Page 9: ...n is displayed on the Live page at an alarm occurrence Notify of alarm occurrences to the device connected to the alarm connector It is possible to output signals from the alarm connector on the rear of the unit and sound the buzzer when an alarm occurs The settings for the alarm output can be configured on the Alarm tab of the Alarm setup page page 32 Transmit an image onto a server automatically...

Page 10: ...nsmitted images may not reach the set number of images to be transmitted Transmit images at a designated interval or period FTP periodic transmission Images can be transmitted at a designated interval or period To transmit images at a designate interval or period it is necessary to configure the settings in advance The settings for the FTP server to which images are to be transmitted can be config...

Page 11: ...mmended to check the recording condition and select 5 sec or longer for Interval on the FTP tab page 46 Save images on the SD memory card By selecting Use for About SD memory card on the SD memory card tab of the Basic setup page page 21 saving images which had been failed to transmit to the FTP server using the FTP periodic transmission function will become available Obtain images on the SD memor...

Page 12: ...d_data ftp 070101 0123 and press the Enter key The current directory will be sd_data 070101 0123 r The transfer mode will be set to the binary mode Enter ftp bin and press the Enter key t Obtain the image Enter ftp get img_0107010101230000 jpg and press the Enter key The image will be obtained y Log out by entering ftp bye and press the Enter key You will log out of the FTP directory It is possibl...

Page 13: ...anging the HTTP port It is possible to prevent illegal access such as port scanning etc by changing the HTTP port number page 42 Note When user authentication authentication error has failed to pass 8 times 6 times when clicking the Go button of the browser within 5 minutes using the same IP address PC access to the unit will be denied for a while Important Design and enhance security countermeasu...

Page 14: ...isplay the setup menu Step 1 Display the Live page page 4 Step 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed Step 3 Click the OK button after entering the user name and the password Refer to page 4 for the default user name and password Click this button to display the setup menu Refer to the next page for further information ab...

Page 15: ...ow Step 3 After completing each setting item click the SET but ton to apply them Important When there are two SET buttons or REG but tons or more on the page click the respective but ton to the edited setting item Example When completing the setting items in field A click the SET button below field A A 1 The edited set ting items in field A will not be applied unless the SET button below field A A...

Page 16: ...splay the Alarm setup page The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence the alarm occurrence notification and the VMD area settings can be configured on the Alarm setup page Refer to page 32 for further information y Authentication setup button Click this button to display the Authentication setup page The settings relating to the authenti...

Page 17: ...on o Maintenance button Click this button to display the Maintenance page System log check firmware upgrade and initializa tion of the setup menu can be carried out on the Maintenance page Refer to page 48 for further information 0 Help button Click this button to display the Help page 1 Status display area The name of the unit whose settings currently being configured and date and time will be di...

Page 18: ...4 CH3 Name of CH4 WJ NT304 CH4 Time date setup Enter the current time and date When 12 hours is selected for Date time display format AM or PM can be selected Available value 01 01 2006 00 00 00 12 31 2035 23 59 59 Time display Select the time display format from 12 hours 24 hours and OFF Enter the current hour reflecting this setting when entering the current time and date for Time date setup Def...

Page 19: ...us Real time Provide notification of the unit status when the status has changed Except the alarm occur rence indication button Default setting Real time Important When using Windows 2000 Professional SP4 even when Real time is selected the actual interval will be 30 seconds This is a normal operation Note Depending on the network environment notification may not be provided in real time Alarm sta...

Page 20: ... Default setting Manual setup NTP server address Enter the IP address or the host name of the NTP serv er Number of characters that can be entered 1 128 characters Default setting blank Important When entering the host name for NTP server address it is necessary to configure the DNS set tings on the Network tab of the Network setup page page 42 NTP port Enter a port number to be used for the NTP s...

Page 21: ...ace of the SD memory card reached the values above For example notification will be provided for the destination IP address when the remaining space reaches 50 or less when 50 is selected page 36 Notification may not always be made at the very moment when the remaining space of the SD mem ory card has reached each value Information about SD memory card SD memory card Available size and the total s...

Page 22: ...ng to photographic subject settings relating to the SD memory card etc Image capture size VGA 22 Important Before formatting the SD memory card it is neces sary to select Use for SD memory card on the SD memory card tab of the Basic setup page page 21 and OFF for FTP periodic transmis sion on the FTP tab of the Network setup page page 46 Format the SD memory card only by clicking the Execute butto...

Page 23: ...prox 27 000 pics Approx 13 500 pics Approx 6 750 pics Approx 3 375 pics Approx 1 687 pics Approx 843 pics Approx 28 000 pics Approx 14 000 pics Approx 7 000 pics Approx 3 500 pics Approx 1 750 pics Approx 875 pics Approx 30 000 pics Approx 15 000 pics Approx 7 500 pics Approx 3 750 pics Approx 1 875 pics Approx 937 pics 0 Super fine 1 Fine 2 3 4 Image quality Configure the settings relating to the...

Page 24: ...ngs Unlimited 64 kbps 128 kbps 256 kbps 512 kbps 1024 kbps 2048 kbps 4096 kbps Default setting Unlimited Notes When selecting 64 kbps select OFF for Audio mode on the Audio tab page 29 When 64 kbps or 128 kbps is selected do not carry out the live transmission of JPEG images and the FTP periodic transmission simultaneously Even when Unlimited is set for Total bit rate image data whose total size i...

Page 25: ...smit MPEG 4 images Default setting ON Note When ON is selected for MPEG 4 transmission displaying rather of MPEG 4 image or JPEG image will be available However the refresh interval JPEG may be longer than the set value when dis playing JPEG images Max bit rate per 1 client Select a MPEG 4 bit rate per a client from the following 64 kbps 128 kbps 256 kbps 512 kbps 1024 kbps 1536 kbps 2048 kbps 307...

Page 26: ...trator When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multi cast port Unicast port1 Image Enter the unicast port number used to transmit images from the camera Available value 1024 50000 Only even numbers are available Default setting CH1 32004 CH2 32006 CH3 32...

Page 27: ...val of all the selected channels shall be 30 fps or less When QVGA is selected for Image cap ture size divide the value by four Example When the set values are CH1 VGA 10 fps CH2 VGA 5 fps CH3 QVGA 30fps CH4 QVGA 30fps 10 CH1 5 CH2 30 4 CH3 30 4 CH4 30 fps Total When ON is selected for MPEG 4 transmis sion in one or more channels the total refresh interval of all the selected channels shall be 15 ...

Page 28: ...e parameters Down button Up button Click these buttons to move the cursor ESC button Click this button to return to the previous page RESET SPECIAL button Display the SETUP MENU of camera move the cursor onto SPECIAL and click this button to move to the SPE CIAL SETUP menu Move the cursor onto REFRESH on the SPECIAL SETUP menu and click this button to refresh the camera position For further inform...

Page 29: ...a setup page page 24 it is impossible to carry out the Audio output operation while monitoring MPEG 4 image To carry out the Audio output operation click the JPEG button Audio bit rate Select 16 kbps or 32 kbps for the audio bit rate used to transmit receive audio data Default setting 32 kbps Mic input interval Unit to PC Select an interval for audio reception from the following 20 msec 40 msec 80...

Page 30: ... communication Coaxial setup Click the Coaxial setup tab on the Camera setup page page 24 The settings relating to camera control and cable compensation with coaxial communication can be configured on this page CH No Select a channel to configure the setting and configure the following items DATA Select ON or OFF to determine whether or not to control cameras with the coaxial communication ON Cont...

Page 31: ...ged enter as follows Example 192 168 0 10 8080 Number of characters that can be entered 1 128 characters Default setting 192 168 0 10 Notes When using the host name it is necessary to config ure the DNS settings of the PC in use When displaying images from cameras connected to this unit on a multi screen set the IP address of the unit CH No Select a desired channel number CH1 to 4 when dis playing...

Page 32: ...to the video input connector of CH1 to 4 ON Receives alarms OFF Does not receive Default setting OFF When ON is selected the camera connected to the video input connector of CH1 to 4 will move to the selected preset position when Camera site alarm CH1 to 4 is detected Available value Blank 1 256 Defalut setting Blank Video loss CH1 to 4 Select ON or OFF to determine whether or not to detect the vi...

Page 33: ... To FTP setup is clicked the FTP tab of the Server setup page will be displayed page 40 Alarm image FTP transmission Select ON or OFF to determine whether or not to transmit the alarm image to the FTP server Default setting OFF Directory Enter the directory name where the alarm images are to be saved For example enter ALARM to designate the directory ALARM under the FTP root directory Number of ch...

Page 34: ...Default setting Latch Alarm output Select OPEN or CLOSE to determine whether to open or close the alarm output connector when output the alarm signals OPEN The alarm out connector will open when output the alarm signals Normally close CLOSE The alarm out connector will close when output the alarm signals Normally open Default setting CLOSE Note When OPEN is selected the alarm signal will be output...

Page 35: ...ot to notify of an alarm occurrence by e mail at an alarm occurrence Default setting OFF E mail notification setup Address 1 to Address 4 Enter the destination mail address Up to 4 destination addresses can be registered To notify by e mail when an alarm occurred check the Alarm checkbox respective to the desired address To delete the registered address click the DEL button respective to the desir...

Page 36: ...setting 2 Panasonic alarm protocol IP address 1 to IP address 8 Enter the destination IP address of the Panasonic alarm protocol from the following Host name is unavailable for the IP address Up to 8 destination addresses can be registered To provide notification at an alarm occurrence to the desired IP address using Panasonic alarm protocol check the Alarm checkbox respective to the desired IP ad...

Page 37: ...e registered user can be selected and the selected user s infor mation can be checked The registered user will be displayed with the access level Example admin 1 To delete the registered user click the DEL button after selecting the user to be deleted Configure the settings relating to the authentication Authentication setup The settings relating to the authentication such as users and PCs restric...

Page 38: ...camera with the access level 2 Camera control When the IP address already in use is entered and the REG button is clicked the respective host infor mation will be overwritten Access level Select the access level of the host from the following 1 Administrator 2 Camera control 3 Live only Refer to page 37 for further information about the access level Default setting 3 Live only Note By clicking i o...

Page 39: ...NTP server address it is necessary to configure the DNS set tings on the Network tab of the Network setup page page 42 Authentication Select the authentication method to send e mails from the following None It is not necessary to clear any authentication to send e mails POP before SMTP It is necessary to clear the POP server authentication first to use the SMTP server to send e mails SMTP It is ne...

Page 40: ...onfigure the DNS set tings on the Network tab of the Network setup page page 42 User name Enter the user name login name to access the FTP server Number of characters that can be entered 1 32 characters Default setting Blank Password Enter the password to access the FTP server Number of characters that can be entered 0 32 characters Default setting Blank Control port Enter a control port number to...

Page 41: ...p DHCP Select ON or OFF to determine whether or not to use the DHCP function Configure the DHCP server not to assign the same IP addresses used for the other network cameras and PCs whose IP address is unique Refer to the network administrator for the settings of the server Default setting OFF IP address When not using the DHCP function enter the IP address of the unit Do not enter the IP address ...

Page 42: ... necessary to config ure the settings for the DNS When using the DHCP function it is possible to obtain the DNS address automatically by selecting AUTO Refer to the network administrator for further information about the settings Default setting MANUAL Primary DNS Secondary DNS When MANUAL is selected for DNS enter the IP address of the DNS Refer to the network administrator about the IP address o...

Page 43: ...or further information refer to the operating instructions of the broadband router in use Enter Global IP address colon port number in the Address box of the browser via the Internet Global address for the WAN vvv xxx yyy zzz Private address for the LAN 192 168 0 254 vvv xxx yyy zzz 82 vvv xxx yyy zzz 81 Broadband router Internet WAN Cable modem xDSL modem Address translation using the port forwar...

Page 44: ... name from the following 1 min 10 min 30 min 1 hour 6 hours 24 hours Default setting 1 hour Configure the settings relating to DDNS DDNS Click the DDNS tab on the Network setup page page 41 The settings relating to DDNS can be configured on this page When accessing the unit via the Internet from the network environment of which the global IP address is obtained using DHCP the DDNS function is nece...

Page 45: ...ry to enter the community name When no community name is entered the SNMP function will not work Unit title Enter a unit title to be used to manage the unit with the SNMP function Number of characters that can be entered 0 32 characters Default setting blank Unit location Enter the name of the location where the unit is installed Number of characters that can be entered 0 32 characters Default set...

Page 46: ...isplayed page 40 FTP periodic transmission Select ON or OFF to determine whether or not to transmit images using the FTP periodic transmission function When ON is selected it is necessary to configure the settings of the FTP server page 40 The images from the selected channel will be transmit ted to the FTP server page 24 Default setting OFF Directory Enter the directory name where the images are ...

Page 47: ...The result will be displayed at the bottom of the win dow How to delete the set schedule Step 1 Uncheck the check box of the set day of the week Step 2 Click the SET button after completing the settings The result will be displayed at the bottom of the win dow Configure the schedule settings of the FTP periodic transmission Schedule setup Click the FTP tab on the Network setup page page 41 The sch...

Page 48: ... be displayed in 100 logs each When using the SD memory card the logs will be saved even when the power of this unit is turned off When not using the SD memory card the logs will be deleted when the power of this unit is turned off 80 KB of system log is periodically overwritten every 5 minutes Considering the system log occurs periodically it is recommended to maintain the SD memory card approx 5...

Page 49: ...er or not to initialize the settings after the firmware upgrade Step 4 Click the Upgrade button The confirmation window will be displayed When Do not default settings after completing the upgrade is selected the confirmation window will not be displayed After completing the upgrade delete temporary internet files page 58 Important Upgrade the firmware using a PC in the same sub net as of the unit ...

Page 50: ...tton to restart all the cam eras connected to the unit After restart it is impossible to control the cameras for around 1 minute Unit restart Click the Unit restart button to restart the unit The unit will be inoperable for around 3 minutes after the restart just as when the power is turned on Notes To initialize the network settings page 41 do the following Turn off the power of the unit Turn on ...

Page 51: ...ver may be down Ask the network administrator The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Content Description Category FTP server error Connection error Failed to resolve FTP server address from DNS Failed to find FTP server File transfer error Passive mode error Log out failed...

Page 52: ...work administrator The designated IP address of the DNS server may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the network administrator Time correction succeeded An error occurred in the NTP function Check if the NTP settings are configured cor rectly Entered user name or password may be incorrect Check if the DDNS settings are configured correct...

Page 53: ...cess the unit and set the IP address again Are the set IP addresses valid Is the link LED right by the network connector lit When it is not lit connection to a LAN may not be established or a network may be not working correct ly Check if the cables have any contact failure or if the wiring is correct or not Is the LAN cable category 5 is firmly connected to the network connector on the rear of th...

Page 54: ...click the OK button If the version of DirectX is older than 9 0c upgrade it No image is displayed Cannot access from the browser Images are displayed blurry Operating Instructions Operating Instructions Is the same IP address provided to other devices Are there contradictions between the address and the network subnet to be accessed When the unit and the PC are connected in the same subnet Are the...

Page 55: ...execute the refresh position function from the Initialization tab of the Maintenance page Depending on the traffic of the network or the concen tration of access to the unit there might be difficulties displaying the camera picture Click the reload button of the browser to request the camera picture to be refreshed Depending on the version of your browser there might be difficulties refreshing the...

Page 56: ...onnected camera is available for the desired operation Depending on the models of the connected cameras the available functions may be different Refer to the operating instructions of the connected camera for further information Reference pages Cause solution Symptom The AUTO MODE OFF auto pan sort sequence patrol of the camera changes Page 28 and Operating Instructions of camera Is the SD memory ...

Page 57: ... correctly and firmly Is the viewer software installed on a PC Confirm that the viewer software Network Camera View3 is installed Cannot receive audio from the unit Cannot transmit audio to the unit The mic input button and the audio output button on the Live page do not display the current status in real time Operating Instructions Operating Instructions Does your PC meet the system requirements ...

Page 58: ...P Professional SP2 is installed on the PC in use 1 Right click on the desktop and select Properties from the displayed pop up menu 2 Select Settings from Display Properties and then click the Advanced button 3 Click the Troubleshoot tab and disable the DirectDraw acceleration by adjusting the level of Hardware acceleration When displaying MPEG 4 images on two browser win dows or more images from t...

Page 59: ...window will be displayed Click the Install button on the displayed Security Warning window When using a PC on which Windows XP Service Pack2 SP2 is installed The following may occur during operation when using a PC on which Windows XP Service Pack2 SP2 is installed Follow the instructions below when the following occurred By performing the following solutions other applications and the security le...

Page 60: ...l Road Elgin IL 60123 Southern 1225 Northbrook Parkway Suwanee GA 30024 Western 6550 Katella Ave Cypress CA 90630 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 http www panasonic ca Panasonic Sales Company Division of Panasonic Puerto Rico Inc San Gabriel Industrial Park 65th Infantry Ave KM 9 5 Carolina P R 00985 809 750 4300 2006 Matsushita Electric Indus...

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