Troubleshooting
When a problem occurs, please refer to the following:
Basic Operation
Problem
Cause and Solution
You cannot log in to the
HDVC-MPCS Console.
•
The user name and/or password is incorrect.
→
Check that the capitalisation of characters is correct, and then try
entering them again.
A site registered in the profile
cannot participate in the
conference.
•
The site was moved to the
"Non Participant"
list at the start of the
conference.
→
Before starting the conference, do not move sites from the
"Participant"
list if they might participate during the conference
You cannot start a
conference.
•
The previous conference is not terminated.
→
Start a conference after terminating the previous conference
(Page 23).
The latest status of the
conference is not displayed.
•
The status changed after the conference status screen was displayed.
→
Click
"Refresh"
to update the screen (Page 23).
The image and the sound are
distorted.
•
The settings of the hub or router are different to those of the server.
→
The settings should be the same.
•
The bandwidth (the value of the
"Endpoint Bandwidth"
´
the number
of sites in the conference) exceeds the maximum bandwidth of the
HDVC-MPCS.
→
Adjust the configuration of the
"Total Bandwidth"
and
"Endpoint
Bandwidth"
so that the bandwidth does not exceed the maximum
•
There may be a problem with your communication lines.
→
Contact your network administrator.
Operating Instructions
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Additional Information