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26
Problem
Cause and Remedy
Even though I press the reclining button
nothing appears to happen.
When retracting the backrest, in the interests of
safety, the massage heads move to the retracted
position before the backrest starts to retract.
Please hold down the button until the backrest is fully
reclined.
H
The controller becomes warm.
If the unit is used continuously for an extended
period of time it will naturally become warm.
If the controller becomes too hot, immediately stop
using the unit and return it for inspection or repair to
the place that you bought it.
H
The unit will not operate at all.
• Upper body (neck to lower back) massage.
• Leg massage.
• The power cord has been disconnected.
(See Page 11)
• The power switch on the unit has not been turned on.
(See Page 11)
• After pressing
button, the program button or the
manual operation selection button has not been
pushed.
(See Pages 14–17)
The power cord or air hose has been disconnected.
(EP1260)
H
The unit has been damaged.
Unplug AC cord from outlet immediately and have
massage lounger serviced.
H
The power cord or power plug is abnormally
hot.
Unplug AC cord from outlet immediately and have
massage lounger serviced.
H
H
The length of the programs selected in
programmed operation varies.
• When using the massage lounger in programmed
operation, when the program is finished movement
automatically stops. (Although programmed
operation lasts for approximately 15 minutes
(12–17 minutes), this will vary according to the
shoulder position and program selected, whether or
not tapping is on or off, and the weight of the
person using the unit.)
H
It is not possible to recline the unit.
The legrest cannot be raised or lowered.
If the unit encounters an obstacle or if excessive
force is exerted on it during operation, in the
interests of safety the unit will come to a stop.
If all markings and buttons on the controller start to
flash, which is extremely unusual, turn off the power
switch, wait for approximately 10 seconds and then
turn the power switch on again.
H
Problem
Cause and Remedy
Motor Noises
• The motor gets louder when it comes under load.
• There is excessive noise during Tapping.
(The noise is louder at the top of the unit.)
• The motor sounds louder when adjusting massage
intensity and width.
• There is a rubbing sound produced by the massage
heads rubbing on the seat fabric.
• There is a rubbing sound produced by fabric rubbing
on fabric.
TROUBLESHOOTING
These sounds are perfectly normal and will not have
any effect on the operation of the unit.
H
The massage heads stop during operation.
When the massage heads are raised or lowered, if
they come into contact with a wall or other obstruction,
in the interests of safety the massage heads may
stop moving. In such a situation, move the chair or
remove the obstruction and start the massage again.
If all markings and buttons on the controller start to
flash, which is extremely unusual, turn off the power
switch, wait for approximately 10 seconds and then
turn the power switch on again.
If excessive force is applied to the massage heads
during operation, in the interests of safety the
massage heads may stop moving. If this occurs,
raise your body slightly before restarting it.
If all markings and buttons on the controller start to
flash, which is extremely unusual, turn off the power
switch, wait for approximately 10 seconds and then
turn the power switch on again.
H
Nothing can be felt when using Tap A, Tap B
or Vibration.
If the massage heads are not touching your body
then you will, of course, feel nothing. Therefore,
please make sure that your body comes into close
contact with the massage heads.
H
The massage heads do not come up to the
shoulder or neck.
The position of the shoulders is incorrect.
(See Page 14)
H
H
Before requesting service for this unit, check the table below for the possible cause of the problem. Some simple
checks or minor adjustment on your part may eliminate the problem and restore proper operation. If you are in
doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, call us at
1-905-624-5010 to locate the servicer near to you.
When the power switch is turned on there is
a humming sound. (EP1260)
This is the sound of air escaping from the air bag.
(This is not an abnormal sound.)
H
