Panasonic EP-MA97, Operating Instructions Manual

Page: 101 / 108

EN49
▶
Continued on the next page
Q&A
Troubleshooting
Troubleshooting
Investigate the “Problem” and apply the “Remedy” below.
If the problem still exists after following the remedy, contact an authorized service center.
Problem Cause and Remedy
The action stops mid-way. If excessive force is applied to the massage heads during operation, in
the interests of safety the action may stop.
→ Turn of f the power switch, wait for approximately 10 seconds and then turn the
power switch on again.
The seat cannot be reclined and
the legrest cannot be lowered.
(
All the displays and
buttons on the controller
flash and then turn of f.
)
If the unit encounters an obstacle or if excessive force is exerted on it
during operation, in the interests of safety the unit will come to a stop.
→ When all displays and buttons are flashing and the backrest or the legrest has
stopped, turn of f the power of the unit once, turn “on” the power again after
approximately 10 seconds, and then operate the unit.
The massage heads do not
come up to the shoulder or
neck.
If your head does not contact the pillow or your back does not contact
the backrest, the shoulder position may be detected as lower than the
actual position during the body scanning.
→
Sit on the seat in the deepest position and put your head on the pillow, and then
repeat the operations again from the start.
(Page EN22)
The height of the left and right
massage heads is different.
An alternating tapping method is employed, which means that this
phenomenon will naturally occur. There is nothing wrong with the unit.
(Page EN45)
“Heat” massage heads do not
get warm.
is set to Off.
Sense of warmth from the massage heads differs depending on your
body shape, the massage body part, massage action, clothing, and
room temperature.
The “
背部温热
” massage
heads do not cool down even
after being turned of f.
Because of the structure of the heater, the “
背部温热
” massage heads
will feel warm for a while after heating due to the residual heat.
Continuing to massage the same area even after turning of f the “
背部温
热
” switch may increase the temperature felt.
Reclining does not take place
even though a massage is
started in automatic course.
(
The seat does not
automatically recline.
)
Automatic reclining will not activate when the backrest is reclined to flat
position more than massage position and legrest is in upper position.
(Page EN46)
The backrest does not return
to the upright position.
If the unit is stopped by automatic shut-of f or by pressing , it will
not return automatically.
→
To return from the reclined position to the original position, press twice.