Troubleshooting
Investigate the "Problem" and apply the "Remedy" below .
If the problem still exists after following the remedy, contact an authorized service center.
Refer to EN51 for details when requesting repair.
Problem
Cause and Remedy
The action stops mid-way .
There was a power outage .
→
Since the operation would have stopped, press
twice to return the backrest
and the massage rollers to the storage position, and then start to use again.
(The operation does not restart even if the unit has recovered from a power failure.)
If excessive force is applied to the massage rollers during operation, in
the interests of safety the action may stop .
→
Turn off the power switch, wait for approx. 10 seconds and then turn the
power switch on again.
If the operation returns to the menu selection screen while a course was
ongoing, the operation stops .
The seat cannot be reclined and
the legrest cannot be lowered .
If the unit encounters an obstacle or if excessive force is exerted on it
during operation, in the interests of safety the unit will come to a stop .
→
When the backrest and the legrest have stopped, switch slide the power
switch on the backside of unit body to the "
关
" position, and switch it "
开
"
again after about 10 seconds, and then operate the unit.
The massage rollers do not come
up to the shoulder or neck .
If your head does not contact the pillow or your back does not contact
the backrest, the shoulder position may be detected as lower than the
actual position during the scanning of shoulder roller position .
→
Sit on the seat in the deepest position and put your head on the pillow, and
then repeat the operations again from the start.
(EN20 to EN21)
The height of the left and right
massage rollers is different .
An alternating tapping method is employed, which means that this phenomenon
will naturally occur . There is nothing wrong with the unit .
(EN40)
"Heat" massage rollers do not
get warm .
"Heat"is set to Off .
Sense of warmth from the massage rollers differs depending on your
body shape, the massage body part, massage action, clothing, and
room temperature .
The "Heat" massage rollers do
not cool down even after being
turned off .
Because of the structure of the heater, the "Heat" massage rollers will
feel warm for a while after heating due to the residual heat .
Continuing to massage the same area even after turning off the "Heat"
switch may increase the temperature felt .
EN44
