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Panasonic EB-3901 User Manual Download Page 78

The touch panel screen does not turn on as expected

A foreign object is interfering with the proximity sensor. Remove any protective covers from the screen that
may be interfering with the touch panel screen’s functionality.

No sound is heard

•

Confirm that silent mode is turned off.

•

Confirm that the volume is turned up.

Connectivity using Bluetooth wireless technology is not working

•

Make sure that the 

Bluetooth

 feature of both devices is turned on.

•

Make sure that the devices are within 10 m of each other.

•

Refer to the operating instructions included with the other device for proper operation and
troubleshooting tips.

78

User Guide

Troubleshooting

Summary of Contents for EB-3901

Page 1: ...de Smartphone dL1 Model No EB 3901 Thank you for purchasing a Panasonic smartphone To ensure safe and proper operation of this product please read the included Important Information before using this...

Page 2: ...e 15 Customising your phone 17 eco mode 19 Stereo headset 19 Connecting to networks 21 Connecting to mobile networks 21 Connecting to Wi Fi networks 22 Connecting to VPNs 23 Creating a Wi Fi hotspot 2...

Page 3: ...pictures and recording videos 44 Viewing your pictures and videos 48 Location services 50 Google Maps 50 Getting directions 51 Navigation 51 Places 51 Latitude 52 Other apps 53 IC Link 53 Notepad 53 V...

Page 4: ...67 Protecting your SIM card 68 Updating the phone 69 Downloading updates wirelessly 69 Downloading updates with a computer 69 Phone settings overview 70 List of icons 71 Troubleshooting 76 General tr...

Page 5: ...G Inc and any use of such marks by Panasonic Mobile Communications Co Ltd is under licence DLNA is a trademark a service mark or a certification mark of the Digital Living Network Alliance Microsoft i...

Page 6: ...the top of the phone 2 Gently push the SIM card slightly into the phone 3 Remove the SIM card 4 Close the SIM card slot cover Charging the battery You can charge your phone by connecting it to a powe...

Page 7: ...and hold power button on the side of your phone When the lock screen appears unlock the screen see Unlocking the screen page 8 Turning the phone on for the first time The first time you turn on your...

Page 8: ...or the bottom to top Configuring the phone for the first time The first time you turn on your phone you will be prompted to configure the following settings Follow the on screen instructions and confi...

Page 9: ...rpiece and speaker menu button home button back button power button and volume buttons Wi Fi Bluetooth and GPS antenna Camera NFC antenna Main antenna Microphone Indicator The indicator lights in red...

Page 10: ...keyboard etc Using the touch panel screen Your phone features a touch panel screen which you can operate by touching directly with your fingers The gestures you can use to operate the touch panel scre...

Page 11: ...the touch panel screen quickly to browse through pages pictures etc Dragging Scrolling Hold your finger on an item or icon and without lifting your finger move your finger on the touch panel screen to...

Page 12: ...itch back to vertical also called portrait viewing mode Note that not all apps support both of these modes Home screen The Home screen is your phone s main screen from which you can start apps such as...

Page 13: ...to add a shortcut 2 Press 3 Tap Add Shortcuts 4 Select the desired shortcut Adding a folder to the Home screen 1 Browse to the page of the Home screen where you want to add a folder 2 Press 3 Tap Add...

Page 14: ...new locations 1 Press 2 Tap Sort 3 Tap and hold an app until the phone vibrates and the app is highlighted 4 Drag the app to the desired location Changing the layout of the App List 1 Press 2 Tap Chan...

Page 15: ...close the notifications panel tap the bottom of the screen and slide your finger up See Notification icons page 72 for a list of notification icons and their meanings Typing on your phone Your phone s...

Page 16: ...keyboard Tap to enable voice input The space bar Tap to enter a space Tap to enter a period Tap to enter a line break or confirm the text you have input Tap to delete the character before the cursor t...

Page 17: ...ap Set 6 Tap Select time zone 7 Select a city in your time zone 8 Tap Set time 9 Set the time and then tap Set Switching between 12 hour and 24 hour format time 1 From the Home screen press 2 Tap Sett...

Page 18: ...tone and then tap OK Adjusting the volume 1 From the Home screen press 2 Tap Settings Sound Volume 3 Adjust the volume for each item and then tap OK Note This setting is unavailable when Silent mode i...

Page 19: ...runs in eco mode regardless of the current battery level Features will be limited to save battery power according to the eco mode settings Off The phone never switches to eco mode Auto Eco When the r...

Page 20: ...Connecting the stereo headset B A A Headset button B Microphone Note Make sure you insert the headset plug completely into the headset jack 20 User Guide Getting to know your phone...

Page 21: ...by your mobile network operator 9 Press 10 Tap Save Connecting to GSM networks only You can select to connect to GSM networks only This may be useful when travelling abroad and you want to use a part...

Page 22: ...en Wi Fi is turned on the phone can continue to use its mobile data connection but the phone will use the Wi Fi connection when it is available If you turn Wi Fi off the phone will automatically switc...

Page 23: ...e screen press 2 Tap Settings Wireless networks Wi Fi settings 3 Press 4 Tap Advanced Wi Fi sleep policy 5 Select a sleep policy Using a static IP address 1 From the Home screen press 2 Tap Settings W...

Page 24: ...ettings Wireless networks Tethering portable hotspot Portable Wi Fi hotspot settings Configure Wi Fi hotspot 3 Configure the SSID i e network name security method and password and then tap Save 4 Turn...

Page 25: ...s if there is no SIM card inserted as long as the phone is in range of a network and the country you are in allows emergency calling with no SIM card inserted Making calls Dialling manually 1 Tap Phon...

Page 26: ...a second To stop and start music playback while listening to music press the headset button Answering calls 1 When a call is being received drag to the right across the screen To reject the call drag...

Page 27: ...s 2 Tap Settings Call settings Voicemail settings Voicemail number 3 Enter your mobile network operator s voicemail access number and then tap OK Call forwarding If your phone has call forwarding serv...

Page 28: ...Handling multiple calls 1 While on a call make or answer a second call 2 To switch between calls Tap Swap To join the calls and have a conversation with all parties Tap Merge calls To end the current...

Page 29: ...Fixed Dialling Numbers Enable FDN 3 Enter your PIN 2 code and then tap OK Editing the list of fixed dialling numbers 1 From the Home screen press 2 Tap Settings Call settings Fixed Dialling Numbers FD...

Page 30: ...t 2 Press 3 Tap Import Export Import Import from USB storage 4 Select the account that the contacts will be added to Importing contacts using Bluetooth wireless technology In order to import contacts...

Page 31: ...Home screen or App List 2 Tap and hold the contact you want to edit and then tap Edit contact 3 Edit each item as needed Tap the image icon to add an image Tap or to add or delete fields To undo the c...

Page 32: ...reen or App List 2 Press 3 Tap Import Export Export Share visible contacts 4 Select an app and then follow the on screen instructions Note Group names are not sent when exporting contacts using this m...

Page 33: ...add Cc and or Bcc press and then tap Add Cc Bcc 5 Tap the Subject field and then enter the subject 6 Tap the Compose Mail field and then enter the message To attach a file press tap Add attachment and...

Page 34: ...reen or App List 2 Turn the checkbox on next to any messages you want to delete 3 Tap Delete Note You can also delete a message from your inbox or a folder by tapping and holding the message and then...

Page 35: ...e the setting Gmail and other Google services If you have a Google account you can use the Gmail and other Google services in your phone The first time you open certain Google apps on your phone you w...

Page 36: ...end the message press 4 Tap the Type to compose field and enter the message 5 Tap Send Reading a received message 1 Tap Messaging in the Home screen or App List 2 Tap the conversation Replying to a me...

Page 37: ...App List 2 Press 3 Tap Settings 4 Select the desired notification settings Viewing messages saved on your SIM card 1 Tap Messaging in the Home screen or App List 2 Press 3 Tap Settings Manage SIM car...

Page 38: ...er in the Home screen or App List 2 Press 3 Tap Bookmarks 4 Tap the desired web page or tap Most visited or History to view a list of previously viewed web pages and then tap the desired web page You...

Page 39: ...ink Bookmarking your favourite web pages Bookmarks allow you to access your favourite web pages quickly and without entering the web address each time you access the page Depending on your mobile oper...

Page 40: ...file Using the web browser s options menu The options menu provides quick access to various features of the web browser as explained below You can open the options menu by pressing New window Opens a...

Page 41: ...age Sets the web page that opens when you open a new web browser window Clear history Clears the list of previously viewed web pages history Set search engine Changes the web site used for web searche...

Page 42: ...p a file that you want to play Using the playback controls Tap to pause playback Tap to start or resume playback Tap to repeat the current file from the beginning Tap and hold to rewind through the fi...

Page 43: ...le browsing a playlist tap and drag the left side of a song title up and down to change the order Renaming a playlist 1 Tap Music in the Home screen or App List 2 Tap and hold a playlist until the con...

Page 44: ...mode screen B A C E D G F I J H A Current resolution B Shooting mode selector C Focus mode selector D Exposure adjustment E Settings panel F No of pictures you can take G Picture video mode selector H...

Page 45: ...m while recording videos Adjust the zoom before recording Viewing recent pictures and videos The review screen is displayed after you take a picture or finish recording a video You can also open the r...

Page 46: ...pictures Stabilization After tapping the phone takes a picture as soon as the phone is held still Focus Mode Select a focus mode depending on the shooting conditions and the desired subject Auto When...

Page 47: ...ightening the subject Character Useful for taking pictures of railway timetables maps etc Snow Adjusts the exposure and white balance to help your pictures of the snow appear as white as possible Suns...

Page 48: ...you to record videos of food that have a natural hue without being affected by the ambient light in kitchens restaurants etc Snow Adjusts the exposure and white balance to help your videos of the sno...

Page 49: ...ur picture album tap and hold a picture or video to display the Picture Jump feature 2 Drag the picture or video to the desired location on the screen Configuring Picture Jump 1 While browsing your pi...

Page 50: ...ome screen press 2 Tap Settings Location security 3 Turn on the Use GPS satellites checkbox Note GPS based location services require a visible sky Enabling wireless network based location services 1 F...

Page 51: ...avigation with turn by turn directions Using Navigation 1 Tap Navigation in the Home screen or App List 2 Select one of following options to enter your destination Speak Destination Allows you to spec...

Page 52: ...features you need to create a Google account Sharing your location and status information with your friends You can share your location and status information with your friends who also use Latitude 1...

Page 53: ...Configure the action and then tap OK Note The phone cannot detect IC cards if the phone s NFC feature is turned off To confirm the setting tap in the Home screen tap Settings Wireless networks and th...

Page 54: ...Voice recorder The Voice Recorder app allows you to record voice memos and play them back later Recording a voice memo 1 Tap Voice Recorder in the Home screen or App List 2 Tap to start recording 3 T...

Page 55: ...n to look at your schedule week and flick left and right to switch weeks Viewing your daily schedule When viewing your daily schedule scroll up and down to look at your schedule for day and flick left...

Page 56: ...the Home screen or App List 2 Tap 3 Enter the search text and then tap Uploading a video already saved on the phone 1 Tap YouTube in the Home screen or App List 2 Press 3 Tap Upload 4 Select the desir...

Page 57: ...App List 2 Search for the app that you want to download by looking through the various categories or using the search function 3 Tap the app to see more information about it 4 Follow the on screen ins...

Page 58: ...lete or steal your data Only install and give permissions to apps that you trust 1 From the Home screen press 2 Tap Settings Applications Manage applications 3 Tap the desired app 4 Confirm the desire...

Page 59: ...ce versa Note Feature compatibility between Bluetooth devices may vary Turning on the phone s Bluetooth feature 1 From the Home screen press 2 Tap Settings Wireless networks 3 Turn on the Bluetooth ch...

Page 60: ...discoverable mode for 2 minutes by default You can change this time by changing the Discoverable timeout setting The amount of time before discoverable mode ends is displayed 5 Operate the other devic...

Page 61: ...USB notification 2 Tap Turn on USB storage OK If you are running an app that is using the internal memory you may have to close the app in order to access the internal memory 3 Wait for the computer t...

Page 62: ...phone to the other device without copying it Note In order to use this feature you must first configure the Picture Jump feature in the Picture Album app Add Upload DLNA if you want to copy the conten...

Page 63: ...ollow the on screen instructions Turning on synchronisation features 1 From the Home screen press 2 Tap Settings Accounts sync 3 Turn on the Background data checkbox 4 Turn on the Auto sync checkbox N...

Page 64: ...l calendar and contacts account You can change settings such as a synchronisation interval and notification settings for your corporate account 1 From the Home screen press 2 Tap Settings Accounts syn...

Page 65: ...res on your phone and save the backup file on a computer Configuring PC Backup In order to make backups you must first specify information about the computer including the computer name user name pass...

Page 66: ...your screen to prevent unauthorised access to your phone Configuring the screen lock 1 Tap Data Security in the Home screen or App List 2 Tap Change settings now 3 Select an unlock method and then fo...

Page 67: ...dy closed 2 Tap Lock Adding a file to the safe 1 While using an app that is compatible with this feature select the desired file 2 Press 3 Tap Share Security Box If the safe is closed enter the correc...

Page 68: ...3 times it can only be unlocked with the operator provided PUK Personal Unblocking Key Locking the SIM card 1 From the Home screen press 2 Tap Settings Location security Set up SIM lock 3 Turn on the...

Page 69: ...or updates automatically 4 Tap OK Checking for updates immediately 1 From the Home screen press 2 Tap Settings About phone Software update Update from server Software update 3 Tap Yes to check for upd...

Page 70: ...ns settings that determine which services your phone uses to get email and calendar information as well as how your phone syncs to other servers to keep its data up to date Privacy Contains data backu...

Page 71: ...in use Battery is charging eco mode is on GPS is activated Airplane mode is on Bluetooth feature is on Bluetooth device is connected SIM card is not inserted Connected to Wi Fi network Microphone is m...

Page 72: ...message New instant message New voicemail Data is synchronising Wireless networks are available PC is connected via USB Error message Missed call Call in progress Call is on hold Downloading data Uplo...

Page 73: ...aging Gmail Email client Email Email client Browser Internet browser Camera Picture and video capture Picture Album Picture and video viewing Music Music playback DLNA Multimedia streaming YouTube Vid...

Page 74: ...witter Social media Talk Instant messaging Play Store Software purchase and download Calculator Calculator PC Backup Data backup eco mode Power management Settings General device configuration NFC Sta...

Page 75: ...Calendar Appointment management Notepad Text memos Polaris Office Office apps User Guide 75 List of icons...

Page 76: ...te the internal memory also turn on the Erase USB storage checkbox 4 Tap Reset phone Erase everything IMPORTANT All personal information and downloaded apps will be deleted if you reset the phone Back...

Page 77: ...are using a headset make sure the headset is connected properly Reception may be poor in the current location Move to another area and try again I cannot open or receive a file The phone does not supp...

Page 78: ...No sound is heard Confirm that silent mode is turned off Confirm that the volume is turned up Connectivity using Bluetooth wireless technology is not working Make sure that the Bluetooth feature of bo...

Page 79: ...oting Refer to the Troubleshooting section of this document for assistance in solving any problems you might be having with your phone Support on the web Visit the support web site at http www panason...

Page 80: ...ing software updates 69 Conference calls 28 Contacts Add yourself 31 Adding contacts 30 Adding email sender 34 Adding text sender 36 Backing up 31 Deleting 31 Editing 31 Importing 30 Sharing 31 Syncin...

Page 81: ...18 Security 66 67 Settings 70 Account sync 63 Account information 19 Airplane mode 17 Brightness 17 Browser 40 Call forwarding 27 Call waiting 28 Caller ID 28 Camera 45 48 Contrast correction 49 56 D...

Page 82: ...storage 61 USB tethering 61 V Vibrate 18 Videos 45 48 Voice recognition 16 Voice recorder 54 Voicemail 27 Playing messages 27 Settings 27 Volume 18 25 VPN 23 W Wallpaper 13 Web browser 38 Widgets 13...

Page 83: ...erial is copyrighted by Panasonic Mobile Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panas...

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