40
RQT9243 or RQT9350
Troubleshooting guide
Card
Page
Network
Other difficulties with playback
The capacity of the SD card
decreased.
≥
When a BD-Video that supports the virtual package is used, and an SD card is in
the slot, data may be written to the SD card. Erase the data by using “BD-Video
Data Erase”, format the card or use a new card.
21
MPEG-2 motion pictures
and music on an SD card
cannot be played.
≥
Data that can be played from an SD card are AVCHD and JPEG data.
7
The contents of the card
cannot be read.
≥
The card is not compatible or the contents on the card may be damaged.
≥
Turn off and then turn on the unit again.
7
—
I can’t connect to the
network.
≥
Are you subscribed to high speed internet connection? Check that the LAN cable
is properly connected.
≥
Have you plugged a telephone cord into the LAN terminal on this unit? Connect
with a straight LAN cable.
≥
Confirm the power for the modem or broadband router is turned on.
≥
Confirm the network settings. Follow any instructions you may have received from
your ISP (Internet Service Provider) and make changes to the settings.
≥
Are the broadband router settings correct? Read the operating instructions for the
broadband router.
≥
Is the broadband router and/or modem connected correctly ? Check the operating
instructions for each device and connect accordingly.
≥
Check the “Network” and “BD-Live Internet Access” settings.
14
14
—
—
—
—
30, 33
Audio and video
momentarily pause.
≥
This occurs between playlist chapters or scenes (
[AVCHD]
).
≥
When playing a title recorded on both layers, the unit automatically switches
between layers and plays the title in the same way as a normal program.
However, video and audio may momentarily cut out when the unit is switching
layers.
—
—
Picture-in-picture is not
played with BD-Video.
≥
Confirm whether the disc supports picture-in-picture.
—
The virtual package is not
played with BD-Video.
≥
Confirm whether the disc supports the virtual package.
≥
The inserted SD card does not have sufficient available capacity.
≥
The SD card is write-protected.
≥
Sub contents copied to an SD card are provided by the disc producer as a part of
the BD-Video content. Even if you record images and audio onto an SD card, it
cannot be played as a virtual package.
21
—
7
21
Alternative soundtrack and
subtitles cannot be
selected.
≥
The languages are not recorded on the disc.
≥
You may not be able to use the on-screen menu to change the soundtrack and
subtitles on some discs. Use the disc’s menus to make changes.
—
19
No subtitles.
≥
Subtitles are not recorded on the disc.
≥
Turn the subtitles on. Set “Subtitle” on the on-screen menu to “On”.
≥
When progressive output is on, closed captions cannot be displayed.
—
28
—
The subtitles overlap closed
captions recorded on discs.
≥
Turn off the subtitles or turn off the closed caption setting on the TV.
28
The resume play function
does not work.
≥
Memorized positions are canceled when
– pressing [
∫
] several times.
– opening the disc tray.
≥
The resume play function may not work depending on the disc.
≥
[BD-V]
: On BD-Video discs including BD-J, the resume play function does not work.
—
—
—
DMP-BD55_35PP-RQT9243_ENG.book 40 ページ ２００８年８月２９日 金曜日 午前１０時２８分
