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Panasonic Digital Business System, User Manual

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Panasonic Digital Business System User Manual Download Page 7

Contents

Issued April 2000

 5

Making an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

59

Answering an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

60

Transferring Calls with an Announcement  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

61

Breaking Into a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

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6.   Using Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . .  

 

63

Using the Mute Key  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

64

Using Off-Hook Monitor  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

64

Locking Your Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

64

Switching Between Pulse and Tone Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

65

Making Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

65

Adding an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

65

Adding an Extension to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

65

Dropping Out of a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

66

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

66

Controlling Internal Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

66

Controlling Background Music  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

66

Using the Reminder Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

67

Non-Display and Small-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

67

Large-Display Phones  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

67

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

67

Caller ID Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

67

Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

68

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

71

Using a Personal Speed Dial Number for Voice Mail Access. . . . . . . . . . . . . . 

 

72

Using an FF Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

72

Using the MSG Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

73

Using an FF Key for Voice Mail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

 

73

Appendix A.  Dial Code List  . . . . . . . . . . . . . . . . . . . . . . . . . . .  

 

75

Summary of Contents for Digital Business System

Page 1: ...R GUIDE Panasonic Panasonic Panasonic Panasonic Please read these instructions completely before using this unit Section 755 Issued April 2000 Digital Business System 44 Series Key Telephones Supports DBS and 824 ...

Page 2: ...r can it accept responsibility for errors or omissions Panasonic will update and revise this document as needed The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or phot...

Page 3: ...phone Note The following features of 44 Series Phones require DBS software version CPC AII B v 8 0 or higher CPC S M v 2 0 or higher or CPC EX v 1 0 or higher Handset Mute Off hook Monitor Soft keys on small display phones Directory and Variable Modes on small display phones Message key on large display phones How to Use This Manual We recommend that you read the entire manual before using your di...

Page 4: ...s for example Press HOLD For More Information For more information about features available with Panasonic DBS systems and digital phones contact your system administrator or DBS dealer or refer to the Panasonic publication Feature Operation Section 700 Chapter 4 Answering Calls Provides several procedures for answer ing calls Chapter 5 Communicating Within Your Office Provides procedures for hand...

Page 5: ...25 Assigning FF Keys 25 Clearing an FF Key s Programming 26 Checking FF Key Setup 26 Setting Up Personal Speed Dialing 26 Assigning PSD Numbers to One Touch or Soft Keys 28 Checking PSD Numbers 29 Clearing a PSD Number From a One Touch or Soft Key 30 Assigning Names to PSD Numbers 30 Clearing Out a Name Assigned To a PSD Key 33 3 Placing Outside Calls 35 Making Calls 36 Using an Outside Line Acces...

Page 6: ...unicating Within Your Office 49 Calling Other Extensions 50 Making Internal Calls 50 Switching Between Tone and Voice Calling 50 Paging 50 Calling Paging Groups 00 07 50 Answering a Page Meet Me Answer 51 Using Call Forwarding 51 Setting Up Call Forwarding 51 Cancelling Call Forwarding 53 Using Call Waiting 53 Setting Up Call Waiting 53 Answering Call Waiting 54 Using Camp on 54 Using Callback Mes...

Page 7: ...5 Adding an Extension to a Conference 65 Dropping Out of a Conference Call 66 Using a Headset 66 Controlling Internal Dial Tone 66 Controlling Background Music 66 Using the Reminder Alarm 67 Non Display and Small Display Phones 67 Large Display Phones 67 Using Caller ID 67 Caller ID Display 67 Caller ID Call Log 68 Using Voice Mail 71 Using a Personal Speed Dial Number for Voice Mail Access 72 Usi...

Page 8: ...Contents 6 Issued April 2000 ...

Page 9: ...require DBS software version CPC AII B v 8 0 or higher CPC S M v 2 0 or higher or CPC EX v 1 0 or higher Handset Mute Off hook Monitor Separate speaker volumes for internal vs CO call Soft keys on small display phones Directory and Variable Modes on small display phones Message key on large display phones For additional information see your system administrator or DBS dealer This chapter covers th...

Page 10: ... LCD display Table 1 on page 9 describes the features that are typical of non display phones Figure 1 Non display 44 Series phone 1 DND CF ABC JKL TUV OPER G HI PRS DEF M NO W XY M UTE EXT REDI AL PRO G CO NF M UTE AUTO O N O FF FLASH Speakerphone VOLUM E HO LD DIGITAL BUSINESS SYSTEM 1 4 7 2 5 8 0 3 6 9 10 5 4 3 2 11 12 13 18 17 6 7 8 9 14 15 16 ...

Page 11: ...when your hands free microphone is muted and flashes when your handset is muted 8 EXT Indicator Lights when you are on a call flashes when you hold a call 9 ON OFF Indicator Lights when ON OFF key has been pressed 10 REDIAL Key Used to redial last number dialed 11 MUTE Key Used to activate deactivate MUTE function When activated the party on the other end cannot hear you See item 7 MUTE Indicator ...

Page 12: ...tures of the small display phone such as items 3 5 in Figure 2 require DBS software version CPC AII B v 8 0 or higher CPC S M v 2 0 or higher or CPC EX v 1 0 or higher Figure 2 Small display 44 Series phone 1 END M O DE DND CF ABC JKL TUV OPER G HI PRS DEF M NO W XY M UTE EXT REDI AL PRO G CO NF M UTE AUTO O N O FF FLASH Speakerphone VO LUM E HOLD DIGITAL BUSINESS SYSTEM 1 4 7 2 5 8 0 3 6 9 14 9 8...

Page 13: ...FF Keys Used to access outside lines or to access system fea tures 10 DND CF Indicator Indicates that Do Not Disturb Call Forwarding or Absence Message is set 11 MUTE Indicator Indicates that your voice is muted i e party on the other end cannot hear you Lights solid when your hands free microphone is muted and flashes when your handset is muted 12 EXT Indicator Lights when you are on a call flash...

Page 14: ...ft keys Notes The MODE key allows you to switch the display from default to directory mode The END key allows you to return the display to default mode You must be in directory mode to view speed dial and extension directories and to dial a speed dial number or extension using the soft keys Speed dial numbers must be programmed before they will appear in the personal speed dial directory System sp...

Page 15: ...s 6 again to jump to the N s and again to jump to the O s For names beginning with Q or Z use the 1 key 3 To dial a speed dial number press the soft key next to it Note To exit the directory without dialing press the END key Using the Extension Directory 1 Press the MODE key twice EXT appears on the second line of the display 2 Press the soft key next to EXT The first two extensions in the directo...

Page 16: ...ne during a trunk call after dialing a busy extension 1 Activate Variable Mode by pressing ON OFF 61 ON OFF The 1st line of the display will read Variable md ON when you enter 61 then return to normal when you press the second ON OFF To turn Variable Mode off again press ON OFF 61 ON OFF 2 During an intercom call CO dial tone trunk call or after dialing a busy extension the display will reflect th...

Page 17: ...ch as the Message key require DBS software version CPC AII B v 8 0 or higher CPC S M v 2 0 or higher or CPC EX v 1 0 or higher Figure 5 Large display 44 Series phone DND CF ABC JKL TUV OPER G HI PRS DEF M NO W XY M UTE EXT R EDI AL CO NF M ENU PREV NEXT PR O G M SG M UTE AUTO O N O FF FLASH Speaker phone VO LUM E HO LD 1 4 7 2 5 8 0 3 6 9 02 28 Thu NO V 14 PERSO NAL DI AL SYSTEM DI AL EXTENSI O N ...

Page 18: ...nd to adjust ringer volume Depending on the setup of your system may also be used to transfer calls 10 Flexible Function FF Keys Used to access outside lines or to access system fea tures 11 DND CF Indicator Indicates that Do Not Disturb Call Forwarding or Absence Message is set 12 MUTE Indicator Indicates that your voice is muted i e party on the other end cannot hear you Lights solid when your h...

Page 19: ...s are programmable the actual menu displayed depends on your system configuration 20 VOLUME Key Used to adjust level of tones background music ringing receiver volume and display contrast 21 HOLD Key Used to hold calls to retrieve held calls and to com plete FF key programming 22 Microphone Used to talk with another party without using the handset 23 Speaker Outputs tones and voice at your extensi...

Page 20: ...d and its status Several of the more common displays are illustrated below Figure 6 Idle condition default display Small Display Large Display Figure 7 Messages received Small Display 10 40 Wed MAR 17 Brandy 113 User name Extension 10 40 Wed MAR 17 Brandy 113 PERSONAL DIAL Extension User name SYSTEM DIAL EXTENSION FUNCTION HELP 10 40 Wed MAR 17 3 Msg Carter Number of messages Person that left the ...

Page 21: ...all Display PERSONAL DIAL 10 40 Wed MAR 17 3 Msg Carter Person that left the first message Number of messages SYSTEM DIAL EXTENSION FUNCTION HELP 10 40 Wed MAR 17 Alarm12 30PM Alarm time Alarm indicator PERSONAL DIAL 10 40 Wed MAR 17 Alarm 12 30PM Alarm indicator Alarm time SYSTEM DIAL EXTENSION FUNCTION HELP 10 40 Wed MAR 17 In Meeting Absence message ...

Page 22: ... progress Small Display PERSONAL DIAL 10 40 Wed MAR 17 In Meeting Absence message SYSTEM DIAL EXTENSION FUNCTION HELP Incoming 03 Incoming outside call Outside line number Brandy 113 PERSONAL DIAL Incoming 03 Outside line number Brandy 113 Incoming outside call SYSTEM DIAL EXTENSION FUNCTION HELP CO TALK Brandy 113 0 15 Outside call in progress Call duration ...

Page 23: ...ing in use Small Display Large Display PERSONAL DIAL Brandy 113 CO TALK 0 15 Outside call in progress Call duration SYSTEM DIAL EXTENSION FUNCTION HELP Talk Brandy 113 Greg Intercom call Called party PERSONAL DIAL Talk Brandy 113 Greg Intercom call Called party SYSTEM DIAL EXTENSION FUNCTION HELP ...

Page 24: ...1 Understanding Your Phone 22 Issued April 2000 DBS 32 755 This page intentionally left blank ...

Page 25: ...in this chapter to adjust the volume and display contrast of your digital phone and to assign call handling features to FF flexible function keys This chapter covers the following topics Topic Page Volume and Display Settings 24 FF Keys 25 Setting Up Personal Speed Dialing 26 ...

Page 26: ...inger Speaker Handset Adjusting the Ringing Volume When your phone is idle you can adjust its ring volume using the following steps 1 Press ON OFF 2 Press PROG 3 Dial 9 4 Press the VOL key The phone produces a tone 5 Press the VOL keys to adjust the loudness of the tone 6 Press ON OFF Adjusting the Display Contrast 1 When the phone is idle press 2 Press the VOL keys to adjust the contrast of the d...

Page 27: ...e List Note Not all dial codes can be stored in FF keys See the Appendix for more infor mation You want one key access to a specific extension number plus the ability to pick up the extension s calls and know when the extension is busy Note If you assign an extension number to an FF key the FF key will light red when the extension is busy It will light green when Do Not Disturb Call Forwarding or ...

Page 28: ...press ON OFF Checking FF Key Setup 1 Pick up the handset or press ON OFF 2 Press CONF 3 Press the FF key 4 The assigned function appears on the display 5 Replace the handset or press ON OFF Note If the FF key is dedicated to an outside line CO Key will appear on the display These keys cannot be reassigned except by the system administrator or DBS dealer Setting Up Personal Speed Dialing Your telep...

Page 29: ...e pre programmed to correspond to specific PSD codes or bins You store your personal speed dial numbers in these bins When you press a one touch or soft key containing a personal speed dial number the PSD bin associated with that key is accessed and the speed dial number is dialed Note All systems allow at least ten Personal Speed Dials PSDs with some systems allowing up to 40 PSDs Your system adm...

Page 30: ... in Personal Speed Dial mode before you can assign PSD numbers If you are not sure you are in this mode press the MENU key to display the Main Menu then press the key to the left of PERSONAL DIAL on the Main Menu 2 Press PROG 3 Press the desired one touch or soft key or press AUTO then enter the desired PSD bin number The PSD bin for that key appears on the display e g Enter PSD 901 You may want t...

Page 31: ...ed to the key the first line will read Not Entered The PSD bin for that key appears on the second line of the display for example 90 905 etc along with any name that has been assigned to the PSD number 4 Replace the handset or press ON OFF To insert a Press Outside line access code a CONF b Dial the access code 9 or 1 6 Notes Each PSD should begin with an outside line access code If your outside l...

Page 32: ...er for a key see Checking PSD Numbers above 1 Pick up the handset or press ON OFF 2 Press PROG 3 Dial 1 4 Press AUTO 5 Enter the PSD bin number for the key you want to assign a name to Example 91 903 etc 6 Press AUTO as many times as necessary to clear out the default name The AUTO key can also be used to backspace if an error is made while programming PSD and SSD names 7 Enter the first character...

Page 33: ...2 Setting Up Your Phone DBS 32 755 Issued April 2000 31 10 When the name is complete press FLASH 11 Press HOLD Note To enter more names repeat steps 4 10 ...

Page 34: ... 4 B 2 2 b 2 5 C 2 3 c 2 6 D 3 1 d 3 4 E 3 2 e 3 5 F 3 3 f 3 6 G 4 1 g 4 4 H 4 2 h 4 5 I 4 3 i 4 6 J 5 1 j 5 4 K 5 2 k 5 5 L 5 3 l 5 6 M 6 1 m 6 4 N 6 2 n 6 5 O 6 3 o 6 6 P 7 1 p 7 4 Q 1 2 q 1 5 R 7 2 r 7 5 S 7 3 s 7 6 T 8 1 t 8 4 U 8 2 u 8 5 V 8 3 v 8 6 W 9 1 w 9 4 X 9 2 x 9 5 Y 9 3 y 9 6 Z 1 3 z 1 6 0 1 3 4 or 6 0 2 or 5 1 or 4 2 or 5 3 or 6 1 or 4 2 or 5 3 or 6 space 1 1 or 4 ...

Page 35: ...91 903 etc 6 Press AUTO as many times as necessary to clear out the name Note It is strongly recommended that you assign the PSD bin number as a name for the key at this point so that it will appear on the display for future use The bin number should be entered in the following format PSDxx or xxx where xx or xxx the actual bin number Example PSD901 Use the information in steps 7 10 under Assignin...

Page 36: ...2 Setting Up Your Phone 34 Issued April 2000 DBS 32 755 This page intentionally left blank ...

Page 37: ...de Calls 3 Placing Outside Calls Your digital phone in conjunction with the DBS provides several ways for you to place outside calls This chapter covers the following topics Topic Page Making Calls 36 Using Speed Dialing 37 Redialing Outside Numbers 41 ...

Page 38: ... an outside line access group 9 81 86 and the telephone number Notes If all outside lines in the group are busy you will hear a busy tone If the system is set up for LCR least cost routing dialing the LCR function is activated when you dial 9 LCR automatically routes your call to the least expensive outside line Accessing an Outside Line with an FF Key 1 Pick up the handset or press ON OFF 2 Press...

Page 39: ...ssign Personal Speed Dial PSD numbers to the one touch keys on a non display or small display phone or to the soft keys on a large display phone Once the PSD numbers have been assigned you can quickly dial them by simply pressing the appropriate key For information on assigning Personal Speed Dial numbers See Setting Up Personal Speed Dialing on page 26 Dialing a PSD Number 1 Pick up the handset o...

Page 40: ...ling an SSD Number Using the Soft Keys on a Small Display Phone Note Soft key functionality on the 44 Series small display phone requires DBS software version CPC AII B v 8 0 or higher CPC S M v 2 0 or higher or CPC EX v 1 0 or higher 1 Press the MODE key one time SSD and PSD appears on the second line of the display 2 Press the soft key next to SSD The first two SSD entries appear on the second l...

Page 41: ...r 10 system speed dial names will be displayed depending on how your system is programmed To scroll forward in the name directory press the NEXT key To scroll backwards in the directory press the PREV key 3 Pick up the handset or press ON OFF 4 If necessary access an outside line 5 Press the soft key next to the desired SSD entry to initiate dialing Checking SSD Numbers To check an SSD number on a...

Page 42: ... each other and to chain PSD codes to each other You cannot however chain PSD codes to an SSD code A maximum of 16 characters including other speed dial codes can be entered into a speed dial code Note Before chaining enter the parts of the phone number into one touch or soft keys or into speed dial bins For example program the first part into one touch key 1 the second part into one touch key 2 e...

Page 43: ...g dial tone press REDIAL Auto Repeat Dialing With some systems if the outside number is busy pressing the REDIAL key will repeatedly redial the number until answered or the number of retries reaches a set limit 1 After receiving busy tone when dialing an outside number press the REDIAL key before disconnecting To cancel Auto Repeat Dialing Replace the handset or press ON OFF Saving and Redialing a...

Page 44: ...3 Placing Outside Calls 42 Issued April 2000 DBS 32 755 3 Press 4 Replace the handset or press ON OFF Redialing a Saved Number 1 Access an outside line 2 Press AUTO 3 Press ...

Page 45: ...g Calls Calls can reach your digital phone from several different sources and can be handled in a variety of ways This chapter covers the following topics Topic Page Picking Up Calls 44 Holding Calls 44 Using Call Park 45 Transferring Calls 46 ...

Page 46: ...an external speaker Dialing 78 allows you to answer these after hours calls Holding Calls Putting a Call on Hold Press HOLD during a call If the call is on an outside line retrieve the call by pressing the appropriate line key The line key will be flashing green If the call is an extension retrieve it by pressing HOLD a second time or by pressing the flashing FF key To answer Do the following A ca...

Page 47: ...ey Using Call Park Use Call Park to send an outside call to someone you cannot locate You can park the call and page the intended recipient of the call Then the intended recipient can pick up the call Note that attendants park calls somewhat differently than other extensions Attendants can park calls on any of 10 park numbers With extensions calls are parked on the user s extension number Note If ...

Page 48: ...ension number of the person that parked the call Transferring Calls Note If a transferred call is not answered within a specified time the call rings again at the extension that transferred it Screened Transfers In a screened transfer you announce the call before transferring it This allows you to give the recipient information about the call 1 During a call press HOLD 2 Dial the extension number ...

Page 49: ...tem administrator or DBS dealer In an unscreened transfer you do not announce the call to the person receiving the transfer The call simply rings at the phone to which it is transferred 1 During a call press HOLD 2 Dial the extension number to which the call will be transferred 3 Do one of the following ask your dealer or system administrator which is appropriate Replace the handset or press ON OF...

Page 50: ...4 Answering Calls 48 Issued April 2000 DBS 32 755 This page intentionally left blank ...

Page 51: ...for handling calls within your office This chapter covers the following topics Topic Page Calling Other Extensions 50 Paging 50 Using Call Forwarding 51 Using Call Waiting 53 Using Callback Messages 56 Using Do Not Disturb 58 Using Absence Messages 58 Announcing to Busy Extensions 59 Breaking Into a Call 61 ...

Page 52: ...xtension The default calling mode is determined by system programming To switch between tone and voice press l after dialing the extension number Paging Note This feature requires system programming or a specific DBS configuration and may not be available For information see your system administrator or DBS dealer Calling Paging Groups 00 07 The DBS allows extensions to be organized into paging gr...

Page 53: ...e handset or press ON OFF 2 Dial one of the following combinations If Then You want to end the page Replace the handset or press ON OFF Note To avoid an abrupt hang up sound press FLASH before replacing the handset You want to get a response from some one answering the page at an extension Do not hang up wait for the paged party to answer To forward Dial Then All calls 720 Dial the extension numbe...

Page 54: ...warding with 723 you can only forward internal calls to an outside number You cannot forward outside calls to an outside number Calls when your phone does not answer 724 Dial the extension number that you want to forward to 1 Some systems will not allow 9 trunk access code with call forwarding when least cost routing is active 2 Some systems only allow the use of 723 to call forward outside Other ...

Page 55: ...able For information see your system administrator or DBS dealer Setting Up Call Waiting 1 Pick up the handset or press ON OFF 2 Dial the extension number 3 When you hear a busy tone press 3 4 If you want to send a text message with call waiting optional press one of the following 5 Visitor Here 6 Need Help 7 Important 8 Urgent 9 Emergency 5 To wait for the called extension to answer remain on the...

Page 56: ...ending a text message Using Camp on Note This feature requires system programming or a specific DBS configuration and may not be available For information see your system administrator or DBS dealer If Then You want to answer the call Press the Talkback key The current call is put on hold You want to reply with a text message Press CONF If Then You answered and want to handle both calls at once Pr...

Page 57: ...on feature alerts you when a busy extension is free 1 Pick up the handset or press ON OFF 2 Dial the extension number 3 When you hear a busy tone press 3 4 When you hear a ringing tone replace the handset or press ON OFF Your extension rings when the busy extension becomes free ...

Page 58: ...ects the number of messages and indicates the origin of the first message i e the extension number or voice mail Sending a Callback Message 1 Pick up the handset or press ON OFF 2 Dial the extension number 3 Press 2 4 Press ON OFF or hang up Note No more than four messages can be sent to an extension If you do not hear a dial tone after dialing 2 the message cannot be accepted Responding to Callba...

Page 59: ...e DBS 32 755 Issued April 2000 57 Note 2 On the large display phone you can also use the MSG key to respond to callback messages requires DBS software version CPC AII B v 8 0 or higher CPC S M v 2 0 or higher or CPC EX v 1 0 or higher ...

Page 60: ...e blocked External CO calls will still ring through to your extension before being forwarded to voice mail Permanent call forwarding is determined through system programming 1 Pick up the handset or press ON OFF 2 Dial 73 to toggle DND on and off 3 Press ON OFF Using Absence Messages Assigning the Absence Message Absence messages appear on the display of any internal caller who calls your extensio...

Page 61: ...n see your system administrator or DBS dealer This feature also known as Off Hook Voice Announcement allows you to make an announcement to a busy extension If the called party is using a digital key telephone the announcement is heard only by the called party not by the other party he or she is talking to If however the called party is using a single line telephone both the called party and the pa...

Page 62: ... to the Announcing Party 1 Press the Talkback key 2 Speak with the announcing party 3 Press the Talkback key to return to the original call The Talkback key is an FF key that has been assigned to the Talkback function The Talkback function is typically used in situations where the extension user must handle more than one call The Talkback key must be set up by the system administrator or dealer To...

Page 63: ...your system administrator or DBS dealer 1 Press HOLD 2 Dial the extension number 3 When you hear a busy tone press 5 4 When you are connected to the called party press ON OFF Breaking Into a Call Note This feature requires system programming or a specific DBS configuration and may not be available For information see your system administrator or DBS dealer This feature allows you to interrupt a bu...

Page 64: ...5 Communicating Within Your Office 62 Issued April 2000 DBS 32 755 This page intentionally left blank ...

Page 65: ...pter covers the following topics Topic Page Using the Mute Key 64 Using Off Hook Monitor 64 Locking Your Extension 64 Switching Between Pulse and Tone Calling 65 Making Conference Calls 65 Using a Headset 66 Controlling Internal Dial Tone 66 Controlling Background Music 66 Using the Reminder Alarm 67 Using Caller ID 67 Using Voice Mail 71 ...

Page 66: ...Off Hook Monitor allows you to play a called or calling party s voice through the speaker on your phone even if you are using the handset This allows a third party to hear both sides of a conversation To use Off Hook Monitor press the ON OFF key while using the handset during a conversation The other party s voice will be played through both the handset and the speaker To turn off Off Hook Monitor...

Page 67: ...ld fashioned rotary phones With tone calling your phone dials by sending a distinctive tone for each digit 1 Pick up the handset or press ON OFF 2 Dial the desired number 3 Press or to switch from pulse to tone calling or vice versa Making Conference Calls You may use your digital phone to create conference calls that include up to four parties Adding an Outside Line 1 To put your call on hold pre...

Page 68: ...when you are dialing extensions within your office If you want to you can turn the internal dial tone off so that you do not hear it 1 Pick up the handset or press ON OFF 2 Dial 50 If intercom dial tone is already on these steps turn it off if intercom dial tone is off these steps turn it on 3 Replace the handset or press ON OFF Controlling Background Music If your system is set up with a music so...

Page 69: ...he time using 12 hour format HH MM followed by 1 for a m or 2 for p m Skip this step to cancel a Reminder Alarm 3 Press ON OFF Using Caller ID When the Caller ID CID feature is activated your display telephone can display CID information as incoming calls ring at your extension You have access to previous call information via the Caller ID Call Log feature Caller ID Display The Caller ID display s...

Page 70: ...g your phone An FF key can be assigned to flash when there is a new entry in the log When you press the key to access the log the LED turns off Call Log Information Each Call Log entry includes the following call information Calling number Calling name if provided Time and date How the call was answered How the call was routed Call Log Format The most recent entries are stored first in the Call Lo...

Page 71: ...l Log format for small display phone calling number and name 2 To display the next level of information press the CONF key Figure 17 Call log format for small display phone time and date 3 To display the next level of information press the CONF key Figure 18 Call log format for small display phone answer information 4 To display the next level of information press the CONF key 404 555 1212 Calling...

Page 72: ...ls of the Call Log on one screen Example Press the Call Log key The following display appears Figure 20 Call log format for large display phone calling number A may appear to the right side of one of the entries This indicates the oldest entry in the log DIRECT How the call was routed Calling number Fourth Level of Call Log Information 404 555 1212 Number of last entry viewed through 404 555 0001 ...

Page 73: ...N OFF key Using Voice Mail Note This feature requires system programming or a specific DBS configuration and may not be available For information see your system administrator or DBS dealer There are several ways your phone can be used with a voice mail system You can assign a Personal Speed Dial number to provide access to your voice mailbox You can assign an FF key to provide access to your voic...

Page 74: ...key as a Voice Mail Access Key The indicator light on the key will flash when you have a voice message To access your voice mail simply press the key Assigning a Voice Mail Access Key 1 Pick up the handset or press ON OFF 2 Press PROG 3 Press the FF key you want to assign 4 Press CONF 5 Press AUTO 6 Enter the voice mail extension number and a password if necessary Some Panasonic Voice Mail systems...

Page 75: ...voice mail access code if not programmed into the MSG key Note You can program your voice mail access code into the MSG key by pressing PROG MSG 5 digit access code HOLD Using an FF Key for Voice Mail Transfer You can assign an FF key as a Voice Mail Transfer Key This allows you to transfer a caller to another individual s voice mailbox Assigning a Voice Mail Transfer Key 1 Pick up the handset or ...

Page 76: ...systems 7 Press HOLD Using a Voice Mail Transfer Key 1 When a call arrives and the caller wishes to leave a voice message for another individual press the voice mail transfer key The system automatically puts the incoming call on hold 2 Dial the extension number of the desired individual 3 Press RELEASE ON OFF or PROG to complete the transfer to the voice mailbox ...

Page 77: ...u can use many of these codes to program functions into FF keys Note Some of these functions may not be available in the version of the DBS you have For information contact your system administrator or DBS dealer The following table lists the dial codes The FF Key column indicates whether the code can be programmed into an FF key ...

Page 78: ... assign any digits other than extension numbers or feature codes Examples include a voice mail pass word or account codes PROG desired digits a maximum of 6 or 8 digits may be assigned depending on your system configuration Yes Attendant Call 0 Yes Background Music Set Cancel 53 Yes Busy Override 4 Note You can assign this feature as an Any Key See Any Key Assign ment above Yes Caller ID Call Log ...

Page 79: ...g Access 9 Yes Meet Me Answer 77 Yes Message Waiting Set 2 Note You can assign this feature as an Any Key See Any Key Assign ment on page 76 Yes Message Waiting Answer AUTO REDIAL Yes Message Waiting Cancel AUTO FLASH Yes Mute Key Assignment Yes Night Answer Device UNA Pick up 78 Yes Night Mode On Off 52 attendant only Yes Offhook Voice Announce 5 Note You can assign this feature as an Any Key See...

Page 80: ...L No Release Key Assignment 2 Yes Station Lockout Off On 74 4 digit lockout code optional Yes System Speed Dial AUTO 00 89 or 000 199 Yes Save Dial Access AUTO Yes Save Dial Registration AUTO AUTO Yes Tone Voice Switch 1 Note You can assign this feature as an Any Key See Any Key Assign ment on page 76 Yes Transfer PROG No Variable Mode 61 Yes Function Dial Code FF Key ...

Page 81: ...ng 41 Auto Redial 41 Auto Repeat Dialing 41 B Background music 66 Breaking into an outside call 61 Busy override using 61 C Call forwarding cancelling 53 setting up 51 using 51 Call waiting 53 Callback messages 56 cancelling 56 scrolling through 58 using the MSG key 58 Caller ID 67 Calling page zones 00 07 50 Calls answering 43 DBS behind PBX 36 holding 44 making 36 outside placing 35 parking 45 p...

Page 82: ...rge display phone 15 Locking your extension 64 M Meet Me Answer 51 Message key 58 Message waiting 56 Modes extension 13 speed dial 13 variable 14 Monitor off hook 64 MSG key 58 Mute key 64 O Off hook monitor 64 Off hook transfer screened 46 unscreened 47 Off hook voice announcement answering 60 making 59 transferring calls with 61 One touch keys 26 On hook transfer screened 46 unscreened 47 Outsid...

Page 83: ...e 10 extension mode 13 speed dial mode 13 variable mode 14 Soft keys 26 Speed dial directory 13 Speed dialing Personal 26 37 System 37 SSD 37 Station lockout 64 Switching between tone and voice calling 50 System speed dialing chaining numbers 40 checking SSD numbers 39 dialing a SSD number 38 using 37 T Telephone display information 18 large display 15 parts 17 setting up 23 small display 10 Tone ...

Page 84: ...82 Issued April 2000 DBS 32 755 Index receiver 24 ringer 24 speaker 24 ...

Page 85: ...Index DBS 32 755 Issued April 2000 83 ...

Page 86: ...84 Issued April 2000 DBS 32 755 Index NOTES ...

Page 87: ...Panasonic Panasonic Panasonic Panasonic Telecommunication Systems Company Business Telephone Systems Division Two Panasonic Way Secaucus NJ 07094 Part Number 555X00701A Copyright 2000 ...

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