Panasonic CZ-CWEBC2 Operation Manual Download Page 50

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11 Troubleshooting

•

When the Internet is used for connection of the Web Interface to the PC, take security measures,
such as installing an optional fi rewall.

•

The warning messages to be displayed during Web operations, their causes, and corrective
measures are shown in the table below.

Warning message

Meaning and cause

Corrective measures

The unit is now processing, please wait.
Please try later.

The Web Interface is in
the process of setting.

The access from the Web
is busy.

While the Web Interface is
undergoing the following
processes, Web operations are
not possible:

• During startup (after turning the

Web Interface on)

• During system confi guration

check

• During initialization
• During power-off process
• 23:30-0:05 daily

Wait until the process is
completed then try again.

Communication error

The Web Interface is not
activated. (power-down,
etc.)

Failure in the LAN cable
or LAN

Try again.
Check that the Web Interface is
activated.
Check the LAN cable and LAN.

Invalid user ID

You have specifi ed an
invalid user ID for login.

Retry login using a proper user
ID that has been registered in the
Web Interface.

Wrong password

You have specifi ed an
invalid password for
login.

Retry login using a proper
password that has been
registered in the Web Interface.

That user is logged in already.

An administrator user
attempted to log in while
another administrator
user was already logged
in.

Log off the administrator user
who has already logged in fi rst.

Summary of Contents for CZ-CWEBC2

Page 1: ...afety Instructions After reading this manual store it in a convenient place 1 Important Safety Instructions 3 2 Features of the System 7 3 System Configuration 8 4 Names and Functions of Parts 9 5 Preparations and Login 12 6 Status Control 14 7 Maintenance 21 8 Initial Settings 24 9 Auxiliary Settings 35 10 Supplementary Information 45 11 Troubleshooting 48 12 Care 50 13 Specifications 51 Web Inte...

Page 2: ...Centralized Control System CZ CWEBC2 Web Interface Operation Manual ...

Page 3: ...3 2 Features of the System 7 3 System Configuration 8 4 Names and Functions of Parts 9 5 Preparations and Login 12 5 1Turning the Web Interface On 12 5 2 Checking the PC 12 5 3 Log in 12 6 Status Control 14 6 1 Displaying general information by tenant 14 6 2 Displaying detailed information by tenant 19 6 3 All Units 20 7 Maintenance 21 7 1 Alarm Log 21 7 2 Sent Mail Log 22 8 Initial Settings 24 8 ...

Page 4: ...ter reading this manual save it in a convenient place Be sure to provide this manual to any person who may use the product Installation Precautions Warning Do not install by yourself Installation should always be performed by your dealer or a professional service provider Electric shock or fire may result if an inexperienced person performs any installation or wiring procedures incorrectly Use onl...

Page 5: ... including industrial lubricants sprays and high humidity Locations with large changes in voltage Near machines generating electromagnetic waves Locations close to organic solvents Keep televisions radios PCs etc at least 1 m away from the Centralized Control System indoor units and remote controllers Picture breakup and noise can occur Do not use heaters near the Centralized Control System The Ce...

Page 6: ...ion when the system is out of order can result in electric shock fire and damage to the system Contact your dealer Prohibited Prohibited Turn off the power Caution Do not drop the system or subject it to strong shocks Damage to the system can result Use only fuses with the correct capacity Use of pins or copper wire can result in fire and damage to the system Use only the specified power source Us...

Page 7: ...epair Electric shock or fire may result if an inexperienced person attempts to repair the system Contact your dealer before moving the system Contact your dealer or a professional service provider about moving and reinstalling the system Electric shock or fire may result if an inexperienced person performs any installation procedures incorrectly Prohibited Contact your dealer ...

Page 8: ...ing sign Operation monitoring Monitoring of operation status operating stopped operation mode etc and alarms fi f o g n i r o t i n o M lter cleaning signs s g o l m r a l a f o y a l p s i D Program timers Up to 50 types of weekly timers can be programmed by combining 50 types of daily timers 50 times per day Programs for a tenant holiday and five types of timer special days can be set Supported ...

Page 9: ...mple 3 System Configuration Web Interface Inter unit control wire non polar Link system Intranet Maximum number of connections Indoor units 64 Outdoor units 30 Link system Inter unit control wire 1 PC Customer s LAN 10 100BASE T ...

Page 10: ...9 Exterior 4 Names and Functions of Parts Connect a LAN cable To open the cover remove this screw ...

Page 11: ... a power source 100 240 V Inter unit control wire terminals Connect control wires for air conditioners Earth terminal Connect a shielded cable for communications Power switch For turning the Web Interface on or off Display and Operation Section 7 segment LEDs UP DOWN SET keys HOME key ...

Page 12: ...r telecommunications cabling systems defined by theTelecommunications Industry Association TIA and the Electronic Industries Alliance EIA Up to 100 MHz frequencies can be used for telecommunications Straight and cross cables can be used Straight cables are used for connections between a PC and a hub and the Web Interface and the hub Cross cables are used for directly connecting the Web Interface a...

Page 13: ...splay resolutions XGA 1024 768 dots or higher recommended 5 3 Log in Enter the following in the address bar of the Web browser on the PC http or sacwww index_ asp IP address IP address that has been set for the Web Interface unit The factory default settings are 192 168 1 1 and the DHCP Invalid ID name Device Name that has been set for the Web Interface unit The ID name is required when the DHCP s...

Page 14: ...ace Enter the Password that has been set for the Web Interface Click on this button to log in If a wrong user ID or password is entered the following message will be displayed After login is executed properly the Each tenant screen next page will be displayed At the factory the Administrator user shown below is registered After logging in using this administrator user account change the password U...

Page 15: ... screen shown below is displayed The details of the displayed screen vary depending on the type of account used for login In a case of group control only the main units will be displayed Site name The Site name that has been specified on the WEB settings screen is displayed New button For updating the data on the screen to the latest data This button is displayed on every screen ...

Page 16: ...e displayed Icon display section The indoor units connected with the Web Interface are displayed with icons For details on the meanings of colors and symbols of the icons see the legend displayed below the icon display section When an indoor unit icon is clicked on that indoor unit is individually selected and the selected indoor unit icon is indicated with an inversed frame When a tenant name is ...

Page 17: ...tem will turn green and the Send button will be enabled In the above example the background color for the items of start stop setting temperature and fan speed is green When the Send button is clicked on data for all changes are enabled and sent to the Web Interface To disable the changes made click on the Cancel button or select another air conditioner B Control section The settings for start sto...

Page 18: ...etting and remote controller prohibition setting For displaying a check screen for the corresponding settings See Tenant holiday Timer special day and Prohibiting remote control use To return to the previous screen click on the Return button For a user who has logged in using the General user account the buttons that have been set as prohibited will be disabled In addition the R C button and the C...

Page 19: ...place upward in the tree or leftward in the icon display section Each time the button is clicked on the order of the indoor unit will move one place downward in the tree or rightward in the icon display section To register the changed setting click on the Send button The changed order will be reflected on the Each tenant details and All units screens Log off button For logging off the currently lo...

Page 20: ...cked on the remote controller screen will be displayed Operations on this screen are the same as those on the Each tenant screen See the relevant heading Even in a case of group control the main units as well as sub unit are displayed The indications for sub units are grayed and the remote controller screen will not open if you click on a grayed indication To open the remote control screen select ...

Page 21: ...of 64 indoor units are displayed on a screen In a case of group control sub units as well as main units are displayed Operations on this screen are the same as those on the Each tenant screen See the relevant heading When any of the indoor units is clicked on the remote controller screen will be displayed As the number of indoor units increases the display space for one unit will be reduced As a r...

Page 22: ... in the tree the latest 14 alarm logs will be displayed If 15 or more alarms are issued all but the latest 14 logs will be erased A log for restoration from an error will not be recorded The content of an alarm is indicated with an alarm code For details on the meanings of alarm codes refer to the operation manual of the air conditioners or consult your service representative 7 Maintenance Main Su...

Page 23: ...ppear at the top of the list When the number of entries exceeds 20 entries are deleted starting with the oldest As up to three mail recipients can be specified up to three log entries can be recorded for one alarm occurrence When normal status is restored for the alarm up to 3 e mail delivery logs are recorded in the same way Rslt OK appears when a piece of alarm mail is sent properly and N A appe...

Page 24: ...and Restoration appears when a notification of an alarm restoration is sent Address The address of the indoor unit for which the alarm occurred The display format is 0 1 Outdoor unit system address Indoor unit address When a piece of test mail is sent TEST_MAIL appears For details on the setting of a destination address for alarm e mail see WEB settings ...

Page 25: ...e to set the date and time before starting any operation as this setting is required for program timer settings The current date and time settings of the PC are displayed This indication is periodically updated The current date and time settings of the Web Interface main unit are displayed Only when this screen is displayed or updated is this indication updated To set the date click on to open the...

Page 26: ...hown below Select the hour minute and second When you click on Send the following message will be displayed Click on YES with the time signal The date and time settings of the Web Interface are updated The date and time of the PC will not be updated Note In Steps and the settings of the PC will be reflected when this screen is displayed or updated Main Sub 3 1 ...

Page 27: ...nter a value in the range of 1 64 In a case of group control a sub unit cannot be selected The central control address of the main unit will be applied to the sub units If a value outside the range of 1 64 is entered the message shown below is displayed If you click on Auto the central control addresses will be automatically allocated from 1 to the indoor units in ascending order of the indoor uni...

Page 28: ...div Op The indoor units that are set to Indiv Op will be excluded from the operations for all units When the operations start stop temperature setting etc for all units or all tenants are performed by the Web browser those commands will not be sent to the units set to Indiv Op Not target The indoor units that are set to Not target will be excluded from targets of all operations monitoring and disp...

Page 29: ...nds 30 seconds 1 minute 2 minutes 10 minutes 30 minutes and 1 hour If Invalid is selected the data on a screen will not be updated until you click on the New button The following screens will be automatically updated Each tenant Each tenant details All units Network setting When a DHCP instead of a static IP is used select the DHCP Enabled radio button If DHCP Enabled is selected items will be dis...

Page 30: ...n equal sign cannot be used Enter a recipient account name mail address within 40 characters A maximum of 3 accounts can be set S For disabling input changed data and returning to the original settings Y Clicking on this button will enable the input settings and send them to the Web Interface The input data will only be enabled after being sent When the following message is displayed click on YES ...

Page 31: ...is administrator user account change the password User ID administrator Password admin User ID The user authority types include Admin Special and General Only one Admin can be set and the administrator user is displayed at the top No 0 The tenant numbers of whom monitoring and operations are allowed for that user are displayed Although a maximum of 64 tenants can be set only 5 are displayed in the...

Page 32: ...are not allowed for that user is displayed A list of the tenants of whom monitoring and operations are allowed for that user is displayed After selecting a tenant or several tenants on the list at the left or right perform the operations described below Several tenants can be simultaneously selected in the following ways While holding the Ctrl key pressed click on the tenants you wish to select on...

Page 33: ...located at the top No 0 only the user ID and password can be changed The authority type is fixed at Admin and cannot be changed The operable tenants are fixed at All tenants and cannot be changed 3 Deleting the data of existing users After selecting a user click on the Delete button The following message will be displayed If you click on YES that user will be deleted When a user is deleted the sub...

Page 34: ...en registered Password reentry is incorrect The password reentered in Step is not the same as that entered in Step Administrator user ID has been changed If the administrator user ID is changed the message shown below will be displayed Log in again with the new user ID Main Sub 3 4 ...

Page 35: ... below are available for all users Users Functions and displays Admin user Special user General user Operable tenants All Only set tenants Only set tenants Prohibit R C selection 1 4 Remote controller screen Alarm logs Sent mail log Date and time setting Unit and tenant setting Tenant name setting WEB settings User settings Program timers setting Checking only Checking only Tenant holiday and time...

Page 36: ...f 50 daily timers one timer for a Holiday and five timers for Sp day special days are provided The Holiday timer is a daily timer reserved for a holiday for the tenant An Sp day timer is a daily timer reserved for a special day for the tenant For details on how to use them see Tenant holiday Timer special day To set operation time and operations for a daily timer click on a setting item you wish t...

Page 37: ...mple the error message Send for each daily timer will be displayed as shown below If this message is displayed click on the Send button to enable the setting or click on the Cancel button to disable the setting then perform the setting for another daily timer No The items for which operations with the remote controller are prohibited can be confirmed When you click on this button the screen shown ...

Page 38: ... a day of the week That day or day of the week will be set as a holiday or timer special day that has been selected in Step Programmed timer operation set on the Ten Ho TimerSp Day screen will be executed on that day or day of the week If you click on an individual day the selected timer is set for that day if you click on a day of the week the selected timer is set for that day of the week To can...

Page 39: ...the Cancel button to disable the setting then perform the setting for another tenant Select a tenant to whom you wish to copy data of holiday timer special days setting If you click on Copy Send the following message will be displayed If you click on OK the setting data for the next 2 years will be copied from the upper source tenant to the lower destination tenant If the setting for the upper sou...

Page 40: ... settings is possible Each time you click on a setting item and will appear alternately For disabling input changed data and returning to the original settings Clicking on this button will enable the input settings and send them to the Web Interface The input data will only be enabled after being sent To return the setting to the initial setting click on Initial setting When the following message ...

Page 41: ...y Settings 40 Setting all the setting items to allowed is not possible because this has the same meaning that remote controller operations are permitted The following error message will be displayed Main Sub 4 3 ...

Page 42: ...nu the screen shown below is displayed 1 Configuration check If you click on Chk config a system configuration check can be performed Perform a configuration check after addition deletion of units or address change is performed on the air conditioner side When the following message is displayed click on YES to perform a system configuration check Main Sub 4 4 ...

Page 43: ... configuration has been changed the following message will be displayed If you click on YES registration of the system configuration and data storage will be performed During this process the following message is displayed and no Web operation is possible Wait until the process is completed After registration of the system configuration and data storage are completed the following message will be ...

Page 44: ...ation change displayed for 1 hour or more the current system configuration confirmation process will be automatically performed and registered 2 Initialization If you click on the Initialization button the message shown below will be displayed If you click on YES system configuration data and setting data will be deleted All alarm logs and alarm e mail delivery logs will be also deleted The follow...

Page 45: ...5 Power off If you click on Power off the message shown below will be displayed If you click on YES the system is preparing for safely shutting down the Web Interface main unit Never turn off the Web Interface main unit while the following message is displayed Make sure that the following message is displayed then set the Power switch of the Web Interface to OFF After this message is displayed to ...

Page 46: ...g the current date and time The current date and time should be set on a regular basis since the system clock can gain or lose up to about two minutes per month at 25 You cannot perform Web operations from the PC while the Web Interface is undergoing the processes described below Wait until that process is completed following the instructions displayed on the screen During startup after turning th...

Page 47: ...gnored Remote control prohibition is possible only if reception of a prohibition signal output from the local adaptor is enabled through connection to the equipment Even in such a case the only operations that can be prohibited are start and stop Alarm display Alarm details are not shown The C12 code is displayed meaning the alarm for any of the air conditioners connected with the local adaptors H...

Page 48: ...bited by law We shall not be liable for any loss lost profits or any incidental damages due to use of this product or the supplied software We shall not be liable to any claim based on a third party claim We shall not be liable for any disadvantage caused by malfunction of the equipment or software The software supplied with this product may not be used on any other equipment This product and the ...

Page 49: ...he factory default for Auto update intv is Invalid Check the WEB settings screen When local remote control operation is prohibited on the Web Interface start stop operation of air conditioners is disabled because of failure in the Web Interface Emergency operations until our service person arrives Power down the Web Interface and power the indoor units down then back up again Operation with the lo...

Page 50: ...n During system configuration check During initialization During power off process 23 30 0 05 daily Wait until the process is completed then try again Communication error The Web Interface is not activated power down etc Failure in the LAN cable or LAN Try again Check that the Web Interface is activated Check the LAN cable and LAN Invalid user ID You have specified an invalid user ID for login Ret...

Page 51: ... volatile agents such as benzine and thinner abrasives or pesticides Doing so can damage painted surfaces Avoid direct contact with water Do not allow water to contact the product directly Insulation will be impaired which may result in damage or electrical shorts Do not disassemble Do not disassemble the Web Interface Doing so may damage the unit or cause electrical shock and is very dangerous Ch...

Page 52: ... units 64 air conditioners indoor units Timer precision Approx 2 minutes month normal temperature 25 Timer Setting unit 1 minute Operation 50 times day 50 types of daily timer 50 types of weekly timer Program cycle 1 week Temperature humidity ranges for use 5 40 20 80 Power requirements Single phase 100 240 V 50 60 Hz Power consumption Max 17 W Weight 2 2 kg ...

Page 53: ...Authorized representative in EU PanasonicTesting Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany ...

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