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Panasonic BL-C30, Installation/Troubleshooting Manual

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Panasonic BL-C30 Installation/Troubleshooting Manual Download Page 2

Installation/Troubleshooting

2

Abbreviations

•

UPnP is the abbreviation for Universal Plug and Play.

•

"Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

•

Microsoft, Windows, and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.

•

Screen shots reprinted with permission from Microsoft Corporation.

•

All other trademarks identified herein are the property of their respective 
owners.

Summary of Contents for BL-C30

Page 1: ...l configuration and accessories included with the camera The Getting Started helps you to easily configure the camera Operating Instructions Included on the Setup CD ROM Operating Instructions explain...

Page 2: ...s Installation Troubleshooting Trademarks Microsoft Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Screen shots...

Page 3: ...rvice 10 1 4 Connecting the Camera to a Router Supporting UPnP 12 1 5 Connecting the Camera to a Router Not Supporting UPnP 13 1 6 Setting Up the Camera Using the MAC Address on the Setup Program 14 2...

Page 4: ...nce receptacles and the point where they exit from the unit 8 The AC cord is used as the main disconnect device ensure that the socket outlet is located installed near the equipment and is easily acce...

Page 5: ...in conjunction with any other antenna or transmitter Medical Consult the manufacturer of any personal medical devices such as pacemakers to determine if they are adequately shielded from external RF...

Page 6: ...on tarkoitettu k ytett v ksi seuraavissa EU maissa Iso Britannia Saksa Espanja Ranska Italia Belgia Tanska Ruotsi Suomi Alankomaat Sveitsi ja Kreikka Dutch Deze draadloze LAN apparatuur 2 4 GHz is be...

Page 7: ...ed only in compliance with all applicable federal state and local statutes German Dieses Zubeh r f r die Einrichtung eines 2 4 GHz Wireless LAN ist f r die Verwendung in folgenden EU L ndern vorgesehe...

Page 8: ...tilt portion of the camera Any forced movement can damage the internal mechanism Indicator Privacy Button Pyroelectric Infrared Sensor see Getting Started Power on Normal Operation 1 1 The indicator...

Page 9: ...netwkcam for details Ethernet LAN port Serial number S N The MAC address DC IN jack Tripod Mounting Hole Used when installing the camera on a tripod FACTORY DEFAULT RESET Button Resets settings to de...

Page 10: ...anges See http www viewnetcam com for details How the Viewnetcam com service works 1 Your ISP assigns a global IP address to your Internet access account that changes periodically This is the address...

Page 11: ...s case you cannot use the Viewnetcam com service Ask you ISP about what type of IP address you are using If the camera is using a port number other than 80 the port number must be specified at the end...

Page 12: ...d Notes In some routers the UPnPTM feature is disabled by default Enable your router s UPnPTM feature following the router manual before you set up the camera See the Panasonic Network Camera support...

Page 13: ...h camera must be assigned a unique port number 1 Access the camera see page 8 of the Operating Instructions on the Setup CD ROM 2 Click Setup tab at the top of the page 3 Select Static on the Network...

Page 14: ...all or antivirus software settings on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC add...

Page 15: ...Installation Troubleshooting 15 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the User Name and Password that were set and click OK...

Page 16: ...to the camera follow the procedures below When you are using a router supporting UPnP When you are using a router not supporting UPnP Follow the procedures shown on page 13 1 Enable the Auto Port For...

Page 17: ...ls and plug ins ActiveX Controls can be installed from the file on the Setup CD ROM 1 Restart the PC 2 Confirm that Internet Explorer is closed 3 Double click ocx ActiveXInst exe on the Setup CD ROM N...

Page 18: ...Microsoft Windows XP Service Pack 2 To view a video Motion JPEG feature ActiveX Controls must be installed Follow the steps shown below to install ActiveX Controls 1 Click the warning displayed above...

Page 19: ...et to WIRED when trying to connect in the wireless mode Set the switch to the corresponding mode The wireless settings are not identical with those of the router Set the same SSID Communication mode a...

Page 20: ...at the standard AC adaptor PQLV202 Order No PQLV202X is being used Indicator continues blinking red The camera may be malfunctioning If you cannot access the camera the camera may be malfunctioning Ca...

Page 21: ...ping If you install multiple cameras turn the camera on one by one Viewnetcam com registration fails using Setup Program Your PC is not connected to the Internet through the router Configure the route...

Page 22: ...PC assign it to your PC see page 103 of the Operating Instructions on the Setup CD ROM Setup Program fails to complete successfully Network problems may occur during setup Confirm that your network is...

Page 23: ...t The camera list shows the MAC address labeled beside the Ethernet LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY D...

Page 24: ...nd Encryption setting must be identical between the camera and wireless router Wireless communication is unstable The channel for communication is identical with another wireless network The wireless...

Page 25: ...the camera on the LAN access with the address for local camera access The network is congested Pages may not be displayed immediately Wait for a while The web browser is accessing the proxy server Set...

Page 26: ...er following the router manual Port forwarding is not enabled on the router see page 13 Enable port forwarding seeing the router manual for details Firewalls such as packet filtering on the router is...

Page 27: ...is product Use Internet Explorer by Microsoft A gray screen is displayed The camera is in privacy mode Press the privacy button on the front of the camera see page 8 or disable the privacy mode loggin...

Page 28: ...y setting on your PC is set lower than 16 bits Set the color display 16 bits or higher Image flickers The object is dark Make the area around the camera brighter The AC power source frequency setting...

Page 29: ...owly depending on image resolution image quality network traffic PC performance or what object you view The Max bandwidth usage is limited Increase the max bandwidth usage on your network see page 31...

Page 30: ...s turned off during the update etc Download the latest firmware from the Panasonic Network Camera support website and update the firmware Problem Cause and Remedy Privacy button does not work The priv...

Page 31: ...bstacle is made of glass or acrylic plastic it affects the pyroelectric infrared sensor performance Remove the obstacle in front of the sensor The pyroelectric infrared sensor does not detect a temper...

Page 32: ...re there is an obstacle such as glass in front of the camera Where the object is exposed to strong light Near a radio wave emitting device Change the camera location see Getting Started Lens does not...

Page 33: ...users are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The pan tilt ran...

Page 34: ...e Operating Instructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer the image to a...

Page 35: ...ng firmware Shortcut icon is not displayed in the My Network Places folder UPnP Windows component is not installed in Windows XP or Windows Me Install UPnP Windows component in Windows XP or Windows M...

Page 36: ...ghts Reserved Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the...

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