IP images
Symptom
Cause and solution
Reference pages
Images are not displayed
For Windows:
• Is the plug‑in viewer software installed?
→ Install the plug-in viewer software.
page 24
For Windows:
• If [Check for newer versions of stored pages] is not set to [Every time I visit the
webpage] in the temporary Internet file settings, IP images may not appear in the
live screen [Live].
→ Perform the following.
A
Select [Tools] - [Internet Options] in Internet Explorer.
B
Click the [General] tab, and click the [Settings] button under [Browsing history].
C
In the [Temporary Internet Files and History Settings] dialog box, select the
[Every time I visit the webpage] option under [Check for newer versions of
stored pages].
D
Click the [OK] button.
– – –
The images are blurry
• Is the focus properly adjusted?
→ Check the focus adjustment.
– – –
Images are not updated
• The images may not be updated and other problems may occur depending on
your web browser and its version.
• The images may stop depending on the network congestion, the level of access
to the unit, etc.
• If the IP video settings of the unit were changed, the image display may stop
temporarily.
→ Check the level of access to the unit, including the multi screen display, and stop
any unnecessary access.
Afterward, check the following.
For Windows:
Press the [F5] key on the personal computer's keyboard to request that the settings
be acquired.
For Mac:
Press the [Command] + [R] key on the personal computer's keyboard to request
that the settings be acquired.
For mobile terminals:
Refresh the screen by pressing the [Refresh] button on the web browser, for
example, to request that the settings be acquired.
– – –
The images do not update or display
properly
• Perform the following to delete the temporary Internet files.
For Windows:
A
Select [Tools] - [Internet Options] in Internet Explorer.
B
Click the [General] tab, and click the [Delete] button under [Browsing history].
C
In the [Delete Browsing History] screen, select the [Temporary Internet Files]
checkbox, and then click [Delete].
D
Click the [OK] button.
For Mac:
A
Select [Safari] - [Empty Cache] in Safari.
B
Click [Empty] in the [Are you sure you want to empty the cache?] pop-up screen.
– – –
• Reconfigure Wi‑Fi settings as follows.
For mobile terminals (iOS):
Execute [Reset Network Settings] in [Settings] icon - [General] - [Reset], and configure
new Wi-Fi settings.
– – –
• The unit’s ports may be filtered by the firewall or other function of the anti‑virus
software.
→ Change the HTTP port number of the unit to a port number that will not be filtered.
– – –
H.264 images are not displayed
• If the “Network Camera View 4S” plug‑in viewer software is deleted in an
environment where the “Network Camera View 3” plug‑in viewer software is
installed, display of H.264 images will become impossible.
In such cases, delete “Network Camera View 3” before installing “Network
Camera View 4S”.
– – –
• Is the camera connected to the personal computer via the Internet?
→ Set [Internet Mode] to [On].
page 73
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Troubleshooting (continued)
