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NOTICE: Do not apply
heat to the HOT or COLD
water connections. If sweat
connections are used, sweat
tubing to adapter before
fitting adapter to the  water
connections on heater. Any
heat applied to the water
supply fittings will
permanently damage the
internal components of the
water heater.

Mounting the Water Heater

Make sure the location of the appliance
allows for easy access and operation.

Wall studs should be utilized when
mounting the water heater to the wall.
Alternately, a suitable piece of wood may
be placed inside or outside of the wall to
span the distance between the wall studs.
Fasten the water heater mounting brackets
to the wood.

In case of dry wall or concrete wall use
dry wall anchors or lag bolts.

The water heater requires 120VAC/60Hz.
Have a receptacle with ground terminal
near the water heater. The length of the
power supply cord is 10 feet (3 m).

Install a wood screw for the upper bracket
with a clearance of 1/8” (.32 cm) between
the wall and the screw head. Hang the
center of the upper bracket on the screw.

Using a wood screw and a washer, affix
the lower bracket to the wall (Left and
Right). Repeat to affix the top bracket.

The brackets can be adjusted to change
the distance between the back of the
appliance and the wall within the range of
3/8” (.95 cm) to 1½” (3.8 cm).

Loosen the adjustment screws of both the
top and the bottom brackets to adjust the
distance. (See Figure below)

CAUTION:

Reinforcement of the wall is
required in case the wall is
not strong enough to hold
the appliance.

16

Installing the water heater.

Water Supply Connections

Plumbing should be carried out by a
qualified plumber in accordance with
local codes.

Use approved plumbing materials only.

The diameter of the pipe lines should be a
minimum of 3/4”.

To conserve energy and to prevent
freezing, insulate both cold and hot water
supply lines. DO NOT cover the drain or
pressure relief valve.

To ensure proper operation of the water
heater, the following water pressure
guidelines should be followed:

l

Operation of the water heater requires
the minimum water pressure of 14 psi
(97 kPa) and a minimum water flow
rate of 0.66 gpm (2.5 lpm).

l

A water pressure of 40 psi (276 kPa) is
required to achieve maximum flow rate.

l

To maintain proper performance, ensure
sufficient water supply pressure. The
Required Water Pressure = Min.
Operating Water Pressure 
(14 psi) (97 kPa) + Pipe Pressure Loss
+ Faucet and Shower Pressure Loss +
Safety Margin (more than 5 psi)
(34 kPa).

Combustion Air

This is a direct vent appliance and the air
intake pipe must be piped directly to the
appliance from the outside of the building.
The system will not operate if there is
excessive restriction (pressure drop) in the
venting system. See table on the left for
maximum length of air intake pipe.  The
air intake pipe must be connected to
Paloma approved vent  termination kit.

The termination should be installed at an
angle running downward to prevent rain
water, snow, or condensate from entering
the water heater.

Notice:  A 4” diameter Stainless steel,
PVC Schedule 40 or flexible aluminum
duct material can be used as air intake
pipe.

Air Inlet pipe for direct

vent models.

Number of 

90° elbows

(bends)

Maximum

length of

straight pipe.

2

47´ 6”

(14.4 m)

3

42´ 6”

(13 m)

4

37´ 6”

( 11.4 m)

For plastic and flex aluminum pipes see instruction sheet provided with the kit or
contact a qualified service technician, your installer or the customer service line of the
manufacturer.  

Summary of Contents for PH-28R DVSN

Page 1: ...he water heater and two to the owner operator to explain the features operation safety precautions maintenance and troubleshooting of the water heater This manual also includes a parts list It is very...

Page 2: ...S MANUAL FOR YOUR RECORDS Write the model and serial numbers here You can find them on a label on the appliance Staple sales slip or cancelled check here Proof of the original purchase date is needed...

Page 3: ...t is properly vented and has an adequate air supply for proper operation Be sure to inspect the vent terminal vent and the air intake system on the water heater for proper installation at initial star...

Page 4: ...ature Notice The factory setting allows operating temperatures between 100 F 38 C and 120 F 49 C Temperatures of up to 140 F 60 C for Residential models and up to 180 F 82 C for Commercial models can...

Page 5: ...P gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level l Before attempting to light the water heater make sure to loo...

Page 6: ...ormation in this manual must be followed to minimize the risk of fire or explosion electric shock or to prevent property damage personal injury or loss of life FOR INSTALLATIONS IN THE STATE OF CALIFO...

Page 7: ...lly spilled l The water heater should be installed as close as practical to the vent termination to minimize vent length and the number of elbows required for venting l The water heater should be inst...

Page 8: ...r fire WHAT TO DO IF YOU SMELL GAS l Do not try to light any appliance l Do not touch any electrical switch do not use any phone in your building l Immediately call your gas supplier from a neighbor s...

Page 9: ...e venting instructions in this manual before completing the installation and putting the water heater into service Additional installation information for The Commonwealth of Massachusetts is located...

Page 10: ...nation The vent should have a 1 4 per foot DOWNWARD slope towards the vent terminal as shown above If the air intake pipe or duct is connected to the bottom of the air intake tee a condensate trap mus...

Page 11: ...ly inlet to the combustion air inlet to any building or other appliance 6 inches 15 cm for appliances 10 000 Btuh 3 kW 12 inches 30 cm for appliances 10 000 Btuh 3kW and 100 000 Btuh 30kW 36 inches 91...

Page 12: ...age to the structure or exterior finish of the building Inside Corner Caulk 6 1 8 m Caulk Zone If soffit vent is too close block off and install new vent at another location Caulk Caulk Rising moistur...

Page 13: ...ring located in the female end of the 4 7 concentric vent pipe section When fully assembled the outer female end see Figure to left will overlap the male end by approximately 1 25 4 mm Use the self t...

Page 14: ...ale end of the air intake connection of the air intake tee Install the appliance adapter onto the appliance outlet and inlet and clamp as required Now attach other required vent and air intake materia...

Page 15: ...nnector fitting on the water heater vent collar outlet and air intake Support vertical or horizontal runs every 5 feet 1 5 m If required use silicone sealant at the point the vent connector joins the...

Page 16: ...ualified plumber in accordance with local codes Use approved plumbing materials only The diameter of the pipe lines should be a minimum of 3 4 To conserve energy and to prevent freezing insulate both...

Page 17: ...er Be sure to connect the water inlet and the hot water outlet as shown on the water heater If reversed the water heater will not function Installation of unions or flexible copper connections are rec...

Page 18: ...cer coupling should be installed in the discharge line Notice Local codes govern the installation of relief valves If local codes require that a temperature and pressure relief valve should be install...

Page 19: ...ARNING Install a gas pressure regulator in the gas supply line which does not exceed the maximum supply pressure DO NOT use an industrial type gas regulator High Altitude Gas Supply The supplied Manua...

Page 20: ...e control WARNING Field wiring connections and electrical grounding must comply with local codes or in the absence of local codes with the latest edition of the National Electrical Code ANSI NFPA 70 o...

Page 21: ...s l l Connect the remote control cables to the extension cable from the water heater l l Place the remote control over the base plate Ensure the projections in the base plate fit into the housings in...

Page 22: ...pment that carry a ground fault interrupter l An ON OFF switch must be provided and installed for the incoming 120VAC power l Wire the water heater exactly as shown below A wiring Figure is also found...

Page 23: ...figures provided and take precedent over these instructions Water Inlet Water Outlet Drain Pressure Relief Valve Hot Water Service Valve Cold Water Service Valve Alternate Piping Arrangement 90 Elbow...

Page 24: ...ot and Cold Pipe Insulation Installation Insulation Blankets Insulation blankets available to the general public for external use on gas water heaters are not necessary The purpose of an insulation bl...

Page 25: ...ion and sediment trap q Approved pipe joint compound used q Soap and water solution used to check all connections and fittings for possible gas leak q Gas Company inspected installation if required D...

Page 26: ...and all other labels on the water heater as well as the warnings printed in this manual Failure to do so can result in unsafe operation of the water heater resulting in property damage personal injur...

Page 27: ...g valves are available for reducing point of use water temperature by mixing hot and cold water in branch water lines Contact a licensed plumber or the local plumbing authority for further information...

Page 28: ...er heater Always remember to test the water temperature with your hand before use and remember that hotter water increases the risk of scald injury Always supervise young children or others who are in...

Page 29: ...pection maintenance and or cleaning ensure proper operation by turning on a hot water faucet Housekeeping Before performing Housekeeping tasks to this water heater turn the unit off and disconnect the...

Page 30: ...cleaning a vacuum cleaner can be used on the burner Proper burner pattern Care and cleaning of the water heater Vacation and Extended Shut Down If the water heater is to remain idle for an extended p...

Page 31: ...pply cord or disconnect breaker at least 10 seconds after step 1 Open all hot water faucets Before proceeding to the next step make sure that COLD water is coming out of all hot water faucets Close th...

Page 32: ...control The temperature may be set too low l Increase the temperature setting Mixing Valve Malfunctions if applicable l Check and replace if necessary Error code displayed on remote controller l See i...

Page 33: ...pairs to qualified service personnel CAUTION Make certain power to water heater is OFF before removing protective cover FOR ANY REASON CAUTION Label all wires prior to disconnection when servicing con...

Page 34: ...al number of the water heater from the rating plate Specify type of gas natural or LP as marked on the rating plate Part description as noted below and number of parts desired CAUTION For your safety...

Page 35: ...ater shutoff valves l Check and ensure safe operation and performance of the water heater See steps below to LIMIT maximum water temperature setting to 120 49 C Follow first four bullets points listed...

Page 36: ...e of completion of installation the owner shall have a period of thirty 30 days to comply with the above requirements provided however that during said thirty 30 day period a battery operated carbon m...

Page 37: ...line without the use of a temperature sensor timer or a continuously operating pump All Applicable Warranty Periods will be limited to one 1 year from the Effective Date if the water heater is instal...

Page 38: ...ter heater or component part s Paloma will not reimburse any party for these or any other fees not specifically covered in this Limited Warranty document HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE Any cl...

Page 39: ...moved or the date of purchase of the part If it was purchased separately to establish the In warranty status of the defective component part If Paloma determines that the water heater or component par...

Page 40: ...Paloma Industries Inc 2151 Eastman Avenue Oxnard CA 93030 PRINTED IN JAPAN 31 51901 02 PII 07 08...

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