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The water heater must be installed with a 3”/5” diameter UL approved Category III Coaxial Stainless Steel
appliance coaxial vent pipe and an appropriate adapter.

Venting

The installation of venting must comply 
with national codes, local codes and the 
vent manufacturer’s instructions.
The water heater must be vented to the
outdoors as described in these instructions.

DO NOT

connect this water heater to a

chimney. It must be vented separately from
all other appliances.
All coaxial vent components (adapters, pipe,
elbows, terminals, etc.) should be UL 1738
Certified Stainless Steel Venting Material 
(e.g. AL29-4C).
The specified vent termination must be used.
(Refer to pages 13 and 14 for an example of
the concentric vent.)
Use the screws provided to connect the
coaxial vent pipe with the anti-disconnection
joint.
Follow coaxial vent manufacturer’s
installation instructions and their
recommended clearances to combustibles.
The unit can be vented either horizontally 
or vertically.
Coaxial vent pipe runs must be adequately
supported along both horizontal and vertical
runs.
The maximum recommended unsupported
span should be no more than five (5) feet
(1.5 m). Support isolation hanging bands
should be used. 

DO NOT

use wire. (See

diagram below).

Notes on pre-existing vent:

If the water heater is being installed as a

replacement for an existing water heater, a

thorough inspection of the existing venting

and air intake system must be performed

prior to any installation work. Verify that the

correct materials, vent lengths and terminal

locations as detailed in this Instruction

Manual have been met. Carefully inspect the

entire venting and air intake system for any

signs of cracks or fractures, particularly at

the joints between elbows or other fittings

and the straight runs of vent pipe. Check the

system for signs of sagging or other stresses

in the joints as a result of misalignment of

any components in the system. If any of

these conditions are found, they must be

corrected in accordance with the venting

instructions in this manual before completing

the installation and putting the water heater

into service.

See the back page of this manual for
additional requirements for the
Commonwealth of Massachusetts.

DANGER: Failure to

install the appliance vent
adapter and properly vent
the water heater to the
outdoors as outlined in the
Venting section of this
manual will result in unsafe
operation of the water
heater, causing death,
serious injury, explosion, 
or fire. To avoid the risk 
of fire, explosion, or
asphyxiation from carbon
monoxide, NEVER operate
the water heater unless it is
properly vented and has
adequate air supply for
proper operation as
outlined in the Venting
section of this manual.

WARNING: Use 3”/5”

UL approved Category III
Stainless Steel vent material
only. No other vent
material is permitted.

WARNING: Refer to

page 7 for clearances to
combustible material.

NO! 

YES!

Venting Lengths

MAXIMUM VENT LENGTH:

The 

system will not operate if there is excessive
restriction (pressure drop) in the venting
system. A maximum 34’6”(10.5 m) of vent
pipe may be used provided there is only one
90° elbow in the system. If additional elbows
are required: two elbows can be used with
33’(10.0 m), three elbows can be used with
31’6”(9.5 m) or four elbows can be used with
30’ (9.0 m) of vent pipe.

Notice:

For long vent lengths, loosen the

screw on the damper, slide the damper all
the way to the left and tighten the screw.

A 90° elbow is equivalent to 1’6” (.5 m) of
straight pipe. A 45° elbow is equivalent to
9”(.25 m) of straight pipe.

The vent termination does not count as
straight pipe when determining total vent
lengths.

The 94° elbow is equivalent to a 90° elbow.

The vent should be installed with a slight
downward slope of 7/8” per foot of
horizontal run toward the vent terminal (see
diagram below). This ensures that any
condensate formed during operation of the
unit is evacuated from the appliance and to
prevent rain from entering the appliance.

An upward slope toward the water heater is
not acceptable for horizontal venting.

MINIMUM VENT LENGTH

: The venting

may be as short as 12” (30 cm), provided
one vent termination is installed to the
outdoors through a sidewall, one 94° elbow
is included in the installation and the wall
plates are installed.

Notice:

Make sure that the seam of the inner

vent pipe in horizontal runs is toward the top
of the installation (see diagram below).

downward slope 

7/8" per foot 

Ceiling 

Vent Pipe 

Wall Plates 

Board 

Inspection 

Fire 
Stop

Access Panel #1 

Inspection 

Access 

Panel #2  

      2’
(61 cm)
   Max.

94° Elbow 

Vent Seam

Number

of 90°

elbows

(bends)

Maximum

Length of

Straight

Pipe

Minimum

Vent

Length

for Open

Damper

1

2

3

4

34’ 6”

(10.5 m)

33’

(10.0 m)

31’ 6”

(9.5 m)

30’ 0”

(9.0 m)

16’ 5”

(5.0 m)

14’ 9”

(4.5 m)

13’ 1”

(4 m)

11’ 5”

(3.5 m)

9

Screw Damper 

Closed 

Opened 

Summary of Contents for PH-20R DVSN

Page 1: ...per installation and adjustment of the water heater and two to the owner operator to explain the features operation safety precautions maintenance and troubleshooting of the water heater This manual a...

Page 2: ...R YOUR RECORDS Write the model and serial numbers here You can find them on a label on the appliance Staple sales slip or cancelled check here Proof of the original purchase date is needed to obtain s...

Page 3: ...er flammable materials and liquids adhesives solvents paint thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible mater...

Page 4: ...emote control and a dip switch adjustment Only qualified service personnel should perform this adjustment Only factory authorized remote control s should be used Notice When this water heater is suppl...

Page 5: ...P gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level l Before attempting to light the water heater make sure to loo...

Page 6: ...on in this manual must be followed to minimize the risk of fire or explosion electric shock or to prevent property damage personal injury or loss of life Notice This water heater requires a special ve...

Page 7: ...ate the possibility of lighting the vapor of any flammable liquids which may be improperly stored or accidentally spilled l The water heater should be installed as close as practical to the vent termi...

Page 8: ...the gas supplier or fire department Improper installation adjustment alteration service or maintenance can cause property damage personal injury or death Refer to this manual Installation and service...

Page 9: ...perly vent the water heater to the outdoors as outlined in the Venting section of this manual will result in unsafe operation of the water heater causing death serious injury explosion or fire To avoi...

Page 10: ...nce Vent Adapter Water Heater Exhaust Flow B Collar A Draining the Condensate Provision should be made to collect and dispose of condensate from venting systems When a water heater is vented horizonta...

Page 11: ...ther appliance 6 inches 15 cm for appliances 10 000 Btuh 3 kW 12 inches 30 cm for appliances 10 000 Btuh 3kW and 100 000 Btuh 30kW 36 inches 91 cm for appliances 100 000 Btuh 30kW 6 inches 15 cm for a...

Page 12: ...ould not contain substances that corrode the vent pipe Do NOT extend exposed vent pipe of indoor water heaters outside of building Guard vent against accidental contact with people and pets Indoor Wat...

Page 13: ...e a weather seal to keep moisture outside the building Ensure a sufficient seal is made Now attach the male end of the horizontal vent termination to the female end of the 3 5 concentric vent pipe Pus...

Page 14: ...anufacturer s recommended installation instructions provided with the vent purchased from the manufacturer Chase Requires 6 15 cm Clearance to Combustibles Firestop Firestop Roof Jack Adjustable Roof...

Page 15: ...essure relief valve To ensure proper operation of the water heater the following water pressure guidelines should be followed l Operation of the water heater requires the minimum water pressure of 14...

Page 16: ...not function Installation of unions or flexible copper connections are recommended on the HOT and COLD water lines so that the water heater may disconnect easily for servicing if necessary Install a...

Page 17: ...should be installed in the discharge line Notice Local codes govern the installation of relief valves If local codes require that a temperature and pressure relief valve should be installed the manuf...

Page 18: ...he gas line Do not use excessive force over 31 5 ft lbs 42 7 Nm in tightening the pipe particularly if teflon pipe compound is used as the unit may be damaged The inlet gas pressure to the water heate...

Page 19: ...h type of remote controls can connect to the water heater Therefore a maximum of three controls can connect to the water heater No other manufacturer s controls are suitable for use with this water he...

Page 20: ...ater l l Place the remote control over the base plate Ensure the projections in the base plate fit into the housings in the remote control l l Fix the control to the base plate at the bottom of the re...

Page 21: ...dangerous operation Verify correct operation after servicing BK 8 R GR Y B O W BR WATER FLOW SENSOR OVER HEAT LIMITER BK GND GND THE CONNECTORS OF DUAL AND MULTIPLE LED CONTROL BATH BATH CONTROL1 CONT...

Page 22: ...Water Filter Drain Valve Drain Hose To Suitable Drain 7 8 Per Foot Downward Pitch NOTICE The National Fuel Gas Code NFGC and B149 mandates a manual gas shut off valve See NFGC B149 for complete instru...

Page 23: ...s encountered with storage tank heaters This water heater does not store water making an insulation blanket unnecessary The manufacturer s warranty does not cover any damage or defect caused by instal...

Page 24: ...equipped with shut off valve union and sediment trap q Approved pipe joint compound used q Soap and water solution used to check all connections and fittings for possible gas leak q Gas Company inspec...

Page 25: ...s label 2 Turn off all electric power to the appliance 3 Do not attempt to light the burner by hand 4 Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the OFF position 5 Wait...

Page 26: ...alves are available for reducing point of use water temperature by mixing hot and cold water in branch water lines Contact a licensed plumber or the local plumbing authority for further information Se...

Page 27: ...otter water increases the risk of scald injury Always supervise young children or others who are incapacitated The water heater is equipped with a device that will shut off the gas supply to the burne...

Page 28: ...or cleaning ensure proper operation by turning on a hot water faucet Housekeeping Before performing Housekeeping tasks to this water heater turn the unit off and disconnect the power supply Vacuum aro...

Page 29: ...t if vent system shows signs of leaking exhaust Check to make sure that the air intake opening and vent outlet on the termination has not been blocked or contain debris Burner Inspection Visually insp...

Page 30: ...freezing conditions even for a short period of time be sure to drain all water from the unit as instructed above Exposure to freezing conditions can occur from down draft of venting system or from in...

Page 31: ...ol The temperature may be set too low l Increase the temperature setting Mixing Valve Malfunctions if applicable l Check and replace if necessary Error code displayed on remote control l See instructi...

Page 32: ...irs to qualified service personnel CAUTION Make certain power to water heater is OFF before removing protective cover FOR ANY REASON CAUTION Label all wires prior to disconnection when servicing contr...

Page 33: ...as noted below and number of parts desired CAUTION For your safety DO NOT attempt repair of electrical wiring gas piping burners vent connectors or other safety devices Refer repairs to qualified ser...

Page 34: ...bove then continue as listed below l Press the Min button on the left hand side of the PCB for more than 1 second The LED on the PCB starts illuminating continuously At the same time the display of th...

Page 35: ...35 Notes...

Page 36: ...ility of the property owner to secure the services of qualified licensed professionals for the installation of hard wired carbon monoxide detectors a In the event that the side wall horizontally vente...

Page 37: ...d to one 1 year from the Effective Date WARRANTY EXCLUSIONS This Limited Warranty will not cover a Service trips to your home to teach you how to install use or maintain this water heater or to bring...

Page 38: ...nable inspection of parts Paloma determines that a defect exists Paloma shall furnish replacement part s in full settlement of its warranty obligations Purchasers shall be required to return at purcha...

Page 39: ...This page was intentionally left blank...

Page 40: ...Paloma Industries Inc 2151 Eastman Avenue Oxnard CA 93030 PRINTED IN JAPAN 31 80811 00...

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