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Palm Pre Pre Plus, User Manual

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Palm Pre Pre Plus User Manual Download Page 165

Chapter 11 : Troubleshooting

165

3

Turn the phone completely off (see 

Turn everything (the screen and 

wireless services) on/off

).

4

Press and release the 

back cover release

.

5

Slide your thumbnail or a credit card into the hairline opening between 
the back cover and the phone, starting at the bottom and moving 
halfway up one side until you hear the clasp (x) release.

6

Repeat step 5 to release the clasp (y) on the other side of the phone.

7

Lift off the back cover.

8

Remove the 

battery

 by pulling the tab that appears at the top of the 

battery.

9

Insert the new 

battery

.

Summary of Contents for Pre Pre Plus

Page 1: ...User Guide...

Page 2: ...res providing a valid email address mobile phone number and related information for account setup and activation A data plan is also required An unlimited usage data plan is strongly recommended or ad...

Page 3: ...ter 3 Data transfer 46 Data transfer overview 46 How do I get data from my old phone 47 How do I get data off my computer 48 I m already using Google Facebook and or Microsoft Exchange 49 I want to ke...

Page 4: ...k 161 Sounds Ringtones Chapter 11 Troubleshooting 164 For users of other Palm devices 164 Battery 168 Screen and performance 169 Phone 170 Hands free devices 171 Synchronization 173 Sending and receiv...

Page 5: ...Chapter 1 Welcome 5 Welcome Congratulations on the purchase of your Palm Pre Plus phone In this chapter 6 Your Palm Pre Plus phone 7 What s in the box 7 Where can I learn more...

Page 6: ...ou have a Google account for personal email contacts and calendar events and an Exchange account for your corporate email contacts and events The Email Contacts and Calendar applications on your Pre P...

Page 7: ...sumer Information About Radio Frequency Emissions and Responsbile Driving Gesture Guide Limited Warranty General User Guide Important Safety and Legal Information Where can I learn more On device Help...

Page 8: ...8 Chapter 1 Welcome...

Page 9: ...the key features that make moving around on your phone and accessing your information easy gestures menus search notifications and more In this chapter 10 Get to know your phone 14 Set up your phone...

Page 10: ...ntly push up Front view 1 Earpiece 2 Touchscreen Tap and make other gestures directly on the screen See Touchscreen 3 Volume 4 Gesture area Make the back gesture and begin other gestures here See Use...

Page 11: ...to open the application menu 2 Launcher See Open an application in the Launcher 3 Scroll arrow Swipe up or down to see icons that are on the page but hidden 4 Quick Launch See Open an application in Q...

Page 12: ...a is being transmitted over the network Your phone is connected to an EvDO data network Data is not currently being transmitted over the network See I can t tell if data services are available Your ph...

Page 13: ...e screen Press and hold to turn wireless services on and off replace the battery or shut down your device deep sleep and then turn it back on after being shut down Shut down your device before you rem...

Page 14: ...e A Palm profile account is automatically created for you on your phone In this account you can store Contacts and Calendar info that you don t store in online accounts like Google or Exchange NOTE Yo...

Page 15: ...On the right side of your phone open the charger microUSB connector This is easier to do if you slide the keyboard out first 2 Connect the small end of the USB cable to the charger microUSB connector...

Page 16: ...an extra battery as a spare for long plane trips or periods of heavy use To purchase batteries that are compatible with your phone go to palm com store and click Accessories for your phone Turn the ph...

Page 17: ...and use other wireless services if supported by the local network If airplane mode is turned on you need to turn it off before you can connect to your mobile network Tap the upper right corner of any...

Page 18: ...back on press and hold power until a logo appears onscreen Use gestures tap swipe drag flick pinch Gestures are an important basic part of your phone They re easy to learn and they make working with...

Page 19: ...ost often a horizontal gesture from right to left or left to right Do it fast do it lightly In a swipe your fingertip just skims the surface of the touchscreen or gesture area One kind of swipe you ll...

Page 20: ...our finger to its icon When you see the app name appear lift your finger The application opens You also make the drag gesture as part of a drag and drop Flick As its name tells you this is a quick ges...

Page 21: ...l fast Flick the screen in the desired direction Stop scrolling Tap or drag the screen while scrolling Zoom gestures Zoom in pinch out to increase the size of items on the screen in Email Web Photos D...

Page 22: ...text field Tap the location See Cut copy and paste information Move the cursor Tap the location to insert the cursor Press and hold Option Place your finger anywhere onscreen and drag your finger in...

Page 23: ...adjacent paragraph to add it to your selection you can t skip around If you need to scroll down to select the next paragraph release Shift scroll press Shift and tap the paragraph Tapping any part of...

Page 24: ...ust tap the icon Quick Launch Quick Launch can display no more than five icons By default it displays from left to right Phone Contacts Email Calendar and the Launcher You can change the order of icon...

Page 25: ...the app you want swipe up or down to see all the icons on a page Swipe left or right to see other pages 1 Arrow indicates that you can swipe up to see partially or fully hidden icons 2 Page indicators...

Page 26: ...right to left anywhere in the gesture area Display all open applications Card view Card view displays open applications as small cards so that you can easily scroll through them and drag them to chang...

Page 27: ...d view throw the card off the top of the screen Change the applications that appear in Quick Launch If Quick Launch contains five icons you must remove an application from Quick Launch before you can...

Page 28: ...d an icon 2 After the halo appears around the icon drag it to another location 3 To move the icon to another page drag it to the left or right edge of the screen Don t release the icon until the new p...

Page 29: ...following Press Shift and press the letter key The Shift symbol appears You don t need to hold down Shift while you press the letter key Turn on Caps Lock Press Shift twice The Caps Lock symbol appear...

Page 30: ...haracters TIP The symbols and accented characters are grouped according to their similarity to the corresponding key In some cases the symbol is related to the alternate character on the key not the l...

Page 31: ...cepts the information you just entered and jumps the cursor to the next field When you are done entering information on the screen containing the field make the back gesture to accept the information...

Page 32: ...s screen use Copy All to copy the contents of the contact entry as plain text or on the contact edit screen insert the cursor in a field and use Select All to highlight the contents of that field Save...

Page 33: ...wn to see additional menu items Open the connection menu The connection menu lets you manage wireless services the phone Bluetooth wireless technology and Wi Fi 1 Do one of the following Drag down fro...

Page 34: ...r get in touch with someone Tap a contact name to open the person s contact information Tap a phone number to dial it an email address to send a message and so on If only the contact name is displayed...

Page 35: ...ion Name Keywords App Catalog Store Backup Settings Preferences Bluetooth Settings Preferences Wireless Calendar Datebook Meetings Events Clock Alarm Time Watch Contacts Addresses People Date Time Clo...

Page 36: ...smiss it View all your notifications For most types of notifications if you do not tap a notification after a few seconds it becomes an icon in the lower right portion of the screen 1 Tap anywhere on...

Page 37: ...TE You can use your phone while updates are being downloaded but you cannot use your phone to make calls including emergency calls while updates are being installed IMPORTANT Do not remove the battery...

Page 38: ...d tap Install Now After installation has finished and the phone resets tap Done IMPORTANT Do not remove the battery while updates are being installed Use App catalog to shop for new applications Brows...

Page 39: ...r To search apps by category Tap Explore and then tap a category Tap to see a list of categories Tap to see a tag cloud To view the most recently added apps Tap Recent To view the most popular apps Ta...

Page 40: ...ogress bar 6 To open a downloaded app tap Tap to Launch The app also now appears as an icon on the first page of the Launcher so you can open it from the Launcher as well You can move to other screens...

Page 41: ...details screen and then tap Review To share info about an app Tap Share on the app details screen and then tap Email or Text Message To delete an application Open the application menu tap Delete Appli...

Page 42: ...the account information from your phone Tap Remove Account Copy files between your phone and your computer You can copy any type of file from a computer to your phone and from your phone to your comp...

Page 43: ...ine accounts like Google and Exchange to sync your contacts see How do I add names and other info into Contacts and calendar events see How do I get events into Calendar If however you prefer to leave...

Page 44: ...44 Chapter 2 Basics...

Page 45: ...utlook 2003 or later From a Mac computer you can transfer contacts calendar events and tasks from Address Book and iCal In this chapter 46 Data transfer overview 46 How do I get data from my old phone...

Page 46: ...use your Palm profile to back up your data see What is a Palm profile You can t access this data anywhere but on your phone However your data is backed up and in an emergency such as a lost or stolen...

Page 47: ...er Assistant The DTA enables you to do a one time one way export of data from selected desktop apps to your Pre Plus phone through the USB cable included with your phone After the data is on your phon...

Page 48: ...or Exchange to manage your calendar and contacts then all you need to do is set up one or more of these accounts on your phone NOTE Changes you make in your Yahoo or Facebook account on the web show u...

Page 49: ...t on the Google website go to gmail com 2 Open Contacts on your Pre Plus phone 3 Enter the account credentials for your Google account See Use Contacts for the first time NOTE You don t have to go to...

Page 50: ...at enables synchronization of your phone and your desktop app 1 Go to palm com migrate pre to learn about third party applications that enable you to sync your phone with your computer using Wi Fi 2 F...

Page 51: ...conference call You can also work with other applications while on a call Your Palm Pre Plus phone helps you to do all these tasks with ease In this chapter 52 Make calls 54 Receive calls 55 Use voic...

Page 52: ...n applications Card view or the Launcher see Open an application in the Launcher 2 Begin typing the contact first or last name or initials 3 Tap one of the contact s phone numbers to dial it If only t...

Page 53: ...look up and dial contacts using universal search see Dial by contact name using universal search 1 Open Phone 2 Using the keyboard enter a name or initials until the contact you want appears 3 Tap th...

Page 54: ...displays the dial pad with the number already entered 2 Tap Receive calls If you want to answer calls your phone must be on This is different from having only the screen turned on see Turn the phone o...

Page 55: ...cation appears 2 Follow the voice prompts to set up your voicemail Listen to voicemail messages 1 Do one of the following In the Launcher Card view or Phone press and hold 1 Tap a voicemail notificati...

Page 56: ...ation applications Contacts Calendar and so on You can also send and receive text messages But you can use the Verizon Wireless network for only one activity at a time phone which includes text messag...

Page 57: ...notification appears tap The first call is put on hold Swap between two calls You can swap between calls only if the second call is incoming Tap to put the active call on hold and switch to the other...

Page 58: ...ong conversation with a second caller you can send the contact a text stating you ll call him or her back Tap Edit to edit the contact entry For example if a contact gives you his or her new email add...

Page 59: ...number and tap Add To Contacts 2 Tap one of the following Add New Contact Create a new contact for the phone number Add To Existing Tap the contact you want to add the phone number to Use a phone hea...

Page 60: ...with EDR and Stereo with AVRCP media controls After you set up a connection with a Bluetooth headset or hands free car kit you can communicate using that device whenever it is within range and the Blu...

Page 61: ...or the country you are calling Suppose you select the U S or Canada as the country for your international dialing preference Your phone adds 1 if you dial a 10 digit U S or Canadian number It adds 1 a...

Page 62: ...you select 5 digit numbers for When I Dial and enter 155540 in Use This Dialing Prefix So when you dial your co worker s five digit extension 81122 your phone automatically dials the whole number 1 55...

Page 63: ...all audio modes are disabled on your phone including holding the phone up to your ear and listening 1 Connect a TTY TDD device to your phone using the headset jack 2 Open Phone 3 Open the application...

Page 64: ...64 Chapter 4 Phone...

Page 65: ...e you can access the Verizon Wireless data network or a Wi Fi network You can send and receive attachments as well And keep the Messaging app in mind for times when you need to send a short text multi...

Page 66: ...o to the email provider s website Merged inboxes in Email You can set up multiple email accounts on your phone When you open Email you see all your accounts in a single view Account List view From the...

Page 67: ...nt a Manual Setup button appears Tap Manual Setup gather the settings info you need and enter the account settings see Set up email when automatic setup fails Set up email Microsoft Exchange ActiveSyn...

Page 68: ...ator Account type POP or IMAP Incoming and outgoing mail server names Incoming mail server username and password Incoming and outgoing server port numbers Any SSL requirements for incoming and or outg...

Page 69: ...s Enter the address you want recipients to see and reply to on your outgoing messages if this is different from your actual email address Sync deleted emails POP accounts only Set whether messages sho...

Page 70: ...o open the full contact list Tap the contact you want or enter a name or address to narrow the list Enter the full email address for a recipient who is not a contact 6 Optional Tap To to open the Cc a...

Page 71: ...If the folders for the account you want are hidden tap to display the folders 3 Tap the folder you want to check messages for If synchronization doesn t start tap 4 Tap a message to open it 5 Tap or i...

Page 72: ...tachments When you open attachments of certain file types you can save them to your phone so you can view them later in one of your phone s applications 1 Open the attachment see Open attachments 2 Do...

Page 73: ...ther addressees 3 Enter the reply message text and tap Forward a message 1 Open a message and tap 2 Address the forwarded message see Create and send an email message 3 Enter the forwarded message tex...

Page 74: ...dd a signature to outgoing messages A signature includes information you want to add to the closing of all your outgoing messages for example your name address and phone numbers your website or a pers...

Page 75: ...Open Email 2 Open the application menu and tap Preferences Accounts 3 Set any of the following Smart Folders Set whether to include All Inboxes and or All Flagged messages as favorites at the top of A...

Page 76: ...can use the Messaging application to send and receive the following types of messages Text and multimedia messages see Create and send a text or multimedia message Instant messages for an IM account...

Page 77: ...send the person a text message to wrap up the conversation You can also switch between different phone numbers for sending a text message to a person 1 In Messaging start a new conversation or open o...

Page 78: ...first or last name or initials screen name phone number or email address Tap the phone number IM account name or email address you want to use to send the message when it appears Tap to open your ful...

Page 79: ...n After you send the message the emoticon image appears in the conversation on your phone and on the recipient s phone as long as the receiving IM application supports the image This table shows the e...

Page 80: ...d a message 1 In a conversation tap a message and tap Forward 2 Enter the recipient s number IM account name or email address in the To field 3 Optional Tap the message text and edit the text 4 Tap Co...

Page 81: ...load of multimedia messages on or off By default MMS messages are downloaded automatically You can change the option so that you can decide whether to download a multimedia message 1 Open Messaging 2...

Page 82: ...Buddies 3 Tap to the left of the text Offline and tap Available Sign out of an IM account 1 Open Messaging 2 Tap Buddies 3 Tap the status icon to the left of your online status Available or Busy and...

Page 83: ...ur custom message is seen by your IM buddies It appears next to your IM screen name and status It can contain any text you want 1 Open Messaging 2 Tap Buddies 3 Do one of the following If you already...

Page 84: ...t either of the following new message notifications Show Notifications Tap On or Off to set whether a notification appears when you receive a new message Sound If Show Notifications is On you can set...

Page 85: ...to organize your personal information and keep it with you wherever you go All your personal information is backed up and kept private either in your Palm profile or in one of your online accounts In...

Page 86: ...ansfer Assistant When you transfer contacts from desktop software or an old phone you select which account to assign those contacts to Look for those contacts in the account you select see How do I ge...

Page 87: ...e account to sync Tap Add An Account tap the account type enter the account information and tap Sign In To open Contacts without creating an online account Tap Done This opens your Palm profile accoun...

Page 88: ...ome fields such as New Phone Number when you enter the information a label button appears on the right Tap the button to change the label for your entry for example to identify a number as a mobile or...

Page 89: ...ed means it originates from an account that you can t edit on your phone like Facebook 4 In a linked contact tap the account icon in the upper right corner to edit fields specific to that account NOTE...

Page 90: ...he following To add or change the photo in the default account Tap In a linked contact to add or change the photo of another account Tap the account button in the upper right corner and tap the other...

Page 91: ...speed dial to and then tap the key to use as a speed dial You may have to scroll to find the key you want Assign a reminder message to a contact If you have an important message or a question for a co...

Page 92: ...r contacts into a linked contact But don t link Emily s contact info with her sister Allison s 1 Open Contacts 2 Search for a contact see Find a contact and tap the contact name 3 In the open entry ta...

Page 93: ...t have a picture the contact name appears in the Launcher with a placeholder icon Tap the real or placeholder icon to open the contact Get in touch with a contact 1 Open Contacts 2 Tap the contact na...

Page 94: ...As New Save the vCard as a new contact Add To Existing Add the vCard information to an existing contact Delete a contact 1 Open Contacts 2 Tap the contact name NOTE Entries that you cannot change on y...

Page 95: ...ed This changes the underlying sort order of the list only your contacts still appear in the list as First Name Last Name 1 Contact list sorted by first name 2 Contact list sorted by last name Account...

Page 96: ...If you have a calendar in an online account that works with the Synergy feature for example Google or Microsoft Exchange ActiveSync you can set up Calendar on your phone to synchronize and display ev...

Page 97: ...color coded to identify which provider they come from Individual events remain stored separately with your different providers the events are just assembled in one view on your phone for your conveni...

Page 98: ...ween events are compressed and labeled X Hrs Free To expand free time so you can enter an event tap X Hrs Free Don t look for a save button your info is automatically saved when you make the back gest...

Page 99: ...Create an event tap to the right of the event name To add a note after creating an event tap the event name in Day view 2 Tap Event notes and enter the note NOTE If a phone number is displayed in an e...

Page 100: ...lendar view All Scroll down and tap Calendar View Options For the account you want to remove tap On to switch the view option to Off To change the color that identifies a Calendar account Scroll down...

Page 101: ...your phone notification is not sent to attendees 1 Open Calendar 2 Delete an event in one of two ways In Day view press and hold Option and tap the event You have the option to delete just this event...

Page 102: ...s to add the participant to your contacts list Customize Calendar 1 Open Calendar 2 Open the application menu and tap Preferences Accounts 3 Set the following options First Day of Week Select the day...

Page 103: ...your contacts and email with those accounts also 1 Open Calendar 2 Open the application menu and tap Preferences Accounts 3 Tap Sync Now Stop synchronization of Calendar with an online account If you...

Page 104: ...r 4 Create a task see Create a task Create a task 1 Open Tasks 2 Tap the list you want to assign the task to 3 Tap 4 Enter the task name in the Task name field To set the task priority see the next pr...

Page 105: ...ferent list Due Tap No due date and tap a due date option If you set a due date a notification appears at the bottom of the screen on the due date Tap the notification to open the task 5 To enter a no...

Page 106: ...k 1 On the task list tap the task name 2 Enter the new name and press Enter Sort a task list You can sort a task list to show all tasks the default setting remaining tasks or completed tasks 1 Open Ta...

Page 107: ...l and tap Mark All Completed Mark All Incomplete Hide or delete all completed tasks in a list 1 Open Tasks 2 Tap the list containing the tasks 3 Open the application menu 4 Do one of the following To...

Page 108: ...niversal search that you access in Card view or the Launcher do not include memos Edit a memo 1 Open Memos 2 Tap the memo you want to edit 3 Tap the screen to position the cursor see Text selection ge...

Page 109: ...n New York see Create an event Manage Clock 1 Open Clock 2 Tap To change the clock display Open the application menu tap Preferences and tap the Theme Then tap a theme To change the time See Date Time...

Page 110: ...he Ringtone Volume slider Delete an alarm 1 Open Clock 2 Tap then tap the alarm name 3 Tap Calculator Use Calculator for addition subtraction multiplication and division and also for determining perce...

Page 111: ...tap Share Add a photo to your status Type a comment tap Attach choose a photo or take a new one tap Attach Photo and then tap Share Add a comment to a post Tap tap optional type your comment and then...

Page 112: ...112 Chapter 6 Personal information...

Page 113: ...And there s no need to carry an expensive MP3 player you can play music on your phone Simply transfer songs onto your phone and then listen to music through the built in speaker the headset included...

Page 114: ...Review pictures 1 After taking a picture tap the thumbnail of the picture in the lower left corner of the screen This opens the picture in the Photo roll of the Photos application 2 Swipe left or righ...

Page 115: ...computer that you do not assign to a different album as described in the following procedure Messaging Contains any pictures in JPG format that you save from a multimedia message Downloads Contains an...

Page 116: ...r move items It is easiest to find the pictures you want by displaying them as thumbnails 6 On a Windows computer to end the connection safely right click the drive representing your phone and click E...

Page 117: ...use as wallpaper Tap and hold the picture and then drag the portion you want to the center of the onscreen box This portion becomes the wallpaper 5 Tap Set Wallpaper Share a picture You can send a pi...

Page 118: ...acebook or Photobucket you must set up the account on your phone 1 Open Photos 2 Open the application menu and tap Preferences Accounts 3 Tap Add An Account and tap the type of account you want to add...

Page 119: ...ou can view DRM free videos that you receive as email attachments or that you copy from your computer in the MPEG4 H 263 H 264 MP4 M4V 3GP 3GPP 3G2 and 3GP2 formats You can view videos you open in a m...

Page 120: ...your phone and click Eject On a Mac computer from your desktop drag the drive representing your phone to the Trash Trash changes to Eject 6 Disconnect the USB cable from the computer when the USB Driv...

Page 121: ...re 2 Tap Email or Text Message 3 Address and send the message Music Listen to music You can listen to music through the speaker on the back of your phone through the stereo headset included with your...

Page 122: ...s Tap the song name Listen to all songs from an artist Tap Artists and tap the artist name To listen to the artist s songs in the order they are displayed onscreen tap the first song The songs play on...

Page 123: ...een or slide the ringer switch off Table 3 Music playback controls Control Function Play Pause Rewind Fast forward Shuffle current playlist Repeat Tap once to repeat the current song Tap again to repe...

Page 124: ...one and click Eject On a Mac computer drag the drive representing your phone to the Trash Trash changes to Eject 6 Disconnect the USB cable from the computer when the USB Drive screen no longer appear...

Page 125: ...Search for see Search for a specific song album or artist or browse to see Browse songs albums artists or genres an artist and tap the artist name 2 Tap the word in the lower right corner of the page...

Page 126: ...see Search for a specific song album or artist or browse to see Browse songs albums artists or genres an album or artist entry containing the song you want 2 To preview a song tap anywhere on the son...

Page 127: ...here you go You can use your phone s Wi Fi feature to connect to a public work or home network The Bluetooth wireless technology on your Palm PreTM phone helps you easily set up wireless connections t...

Page 128: ...but outside the Verizon Wireless EVDO coverage area A Wi Fi connection may provide faster throughput than a 1x data connection Are there different kinds of Wi Fi networks There are two types of Wi Fi...

Page 129: ...on see Turn Wi Fi on and off 3 Do one of the following If the network you want is displayed Tap the network name enter your Username and or Password and tap Sign In You re done If the network you wan...

Page 130: ...nnect to a new open network Connect to a new secure network or Connect to a previously used network 1 Open Wi Fi 2 Tap the network name 3 In Automatic IP settings tap On or Off When Automatic IP Setti...

Page 131: ...mprove the quality of the location services provided to applications that require them 5 To choose how you want to be located open application menu tap Locate Me Using and choose one or both of the fo...

Page 132: ...ough previously viewed pages Tap or make the forward gesture from left to right anywhere in the gesture area Refresh the current page Tap Scroll a page Swipe up or down on the screen View a web page i...

Page 133: ...e See Text selection gestures for useful gestures if you want to edit the page title URL Enter or edit the URL for the page For example change the URL to the home page of a site instead of a drill dow...

Page 134: ...rks are part of the data backed up to your Palm profile After a partial or full erase a bookmark is restored with a generic thumbnail icon After you revisit the page for which you created the bookmark...

Page 135: ...nd hold Option and tap the link Tap Open In New Card To dial a phone number that appears as a link Tap the link to display the dial pad with number entered and tap To share a link with someone via ema...

Page 136: ...History Tap to delete your browsing history Clear Cookies Tap to delete cookies used by some websites to remember visiting history and user settings Clear Cache Tap to delete any web page content that...

Page 137: ...continue NOTE When you agree to buy VZ Navigator the charge is added to your monthly Verizon Wireless bill Check local weather conditions 1 Open VZ Navigator 2 If prompted tap Allow to turn on Locatio...

Page 138: ...iew Share location information You can use the Share feature to send location information to other Verizon Wireless phones that have VZ Navigator installed Users who receive a Shared location can view...

Page 139: ...tores and more Movies Search for movies playing near you Events Search for events happening near you Address Search for an address Airports Search for directions to an airport 5 Optional On an address...

Page 140: ...e pairing request from your phone see Make a pairing request to another device or accept a pairing request from the other device see Accept a pairing request from another device Turn the Bluetooth fea...

Page 141: ...appears on the passkey screen Check the other device screen to verify that the passkey is correct and tap Yes connect to connect The screen displays a passkey generated by your phone Enter the display...

Page 142: ...te Rename a device 1 Open Bluetooth 2 Tap and hold the device name 3 Enter a new name Use your phone as a modem BEFORE YOU BEGIN Check with Verizon Wireless to see if your service plan supports this f...

Page 143: ...s phone enables you to take your office with you including your Microsoft Office files You can view and search Microsoft Word Excel and PowerPoint files on your phone You can also view PDF files on yo...

Page 144: ...that are on your phone appears onscreen 2 To search for a file enter the name Tap the file when it appears 3 To open a second file Open the application menu and tap Open Tap the file Change the displ...

Page 145: ...me and tap Save As Share a file 1 With the file open open the application menu and tap Share 2 Create the email message and tap View file properties You can view properties such as the file size date...

Page 146: ...nd tap Resize 2 Tap hold and drag the row or column Show or hide rows or columns in a spreadsheet To hide a row or column Tap the row or column header to select it and tap Hide selected To show a hidd...

Page 147: ...sentation Go to the next or preceding slide Tap or Jump to a different slide Tap the current slide number in the lower left corner of the screen Enter the slide number you want and press Enter Upgrade...

Page 148: ...center of the display Tap and hold on the part of the page you want and drag it to the center Change the display size For information on zooming in and out see Zoom gestures Pinch out to enlarge items...

Page 149: ...file was created with bookmarks you can see the bookmarks on your phone 1 With the file open open the application menu and tap Bookmarks 2 To search for a specific bookmark type the bookmark name 3 Ta...

Page 150: ...150 Chapter 9 Documents...

Page 151: ...for you Personalize your phone to make it match your lifestyle You can easily customize many features of your phone like the wallpaper screen brightness ringtone for incoming calls and more In this c...

Page 152: ...Tap Back up now Turn off automatic backup and delete backed up information Tap On to switch backup from On to Off Tap Turn Off And Erase Data This deletes all your information on the server It does n...

Page 153: ...up Not backed up Email Username of your email accounts When you sign in to your Palm profile after your phone is erased email accounts are restored and synchronized after you enter the password for ea...

Page 154: ...file A verification email is sent to the new address Click the link in the email to verify the new address After you verify the email address is changed Regional Settings Nothing is backed up Screen L...

Page 155: ...automatically to the local date and time wherever you are or you can turn this feature off and enter this information manually 1 Open Date Time 2 Set any of the following Time Format Set whether to us...

Page 156: ...from the phone except items stored in USB drive storage such as pictures videos and music Tap Partial Erase twice Erase all data from the phone Tap Full Erase twice All data from all accounts is eras...

Page 157: ...cation on your phone that can perform a particular function you can change the default application to use for that function For example your phone comes with two applications that can be used to show...

Page 158: ...be deleted 1 Open Device Info 2 Open the application menu and tap Certificate Manager 3 Tap the certificate and tap Delete Certificate Regional Settings Language You can set your phone display to any...

Page 159: ...an existing picture as the background Tap the album containing the picture and tap the picture Use a new picture as the background Tap New Photo and take the picture 4 Optional applies to new pictures...

Page 160: ...le PIN Enter a PIN of any length This is a PIN that you make up Enter the PIN again to confirm and then tap Done Password Enter a password containing any combination of letters and numbers Enter the p...

Page 161: ...ly to all incoming calls You can also set a unique ringtone for a contact see Add a ringtone to a contact 1 Open Sounds Ringtones 2 Tap the displayed ringtone to open the full list of tones 3 Optional...

Page 162: ...your phone tap USB Drive On your computer your phone appears as a removable drive 4 Open My Computer Windows XP Computer Windows Vista Windows 7 or the Finder Mac double click the drive representing y...

Page 163: ...r users of other Palm devices 164 Battery 168 Screen and performance 169 Phone 170 Hands free devices 171 Synchronization 173 Sending and receiving data in Email Messaging and Web 174 Email 175 Messag...

Page 164: ...iCal on your Mac computer even if you never synchronized with a Palm smartphone For instructions on doing a one time one way data transfer see Data transfer For more detailed information go to palm co...

Page 165: ...thumbnail or a credit card into the hairline opening between the back cover and the phone starting at the bottom and moving halfway up one side until you hear the clasp x release 6 Repeat step 5 to re...

Page 166: ...f your phone completely so you can t just slide out the keyboard or press power to turn on the screen Instead press and hold power until you see a logo on the screen approximately five seconds Please...

Page 167: ...g at the bottom and moving halfway up one side until you hear the clasp x release 6 Repeat step 5 to release the clasp y on the other side of the phone 7 Lift off the back cover I can t get the back c...

Page 168: ...tery If you see a dim image try to restart your phone see Restart your phone 5 If that doesn t work press and hold power and slide the ringer switch three times to restart your phone Please be patient...

Page 169: ...Or go to palm com support to watch the animations on your desktop computer Also see Use gestures tap swipe drag flick pinch There are small icons in the lower right corner of the screen Those icons r...

Page 170: ...If the signal is weak try to find an area with better coverage see Signal strength is weak If you re using a hands free device enabled with Bluetooth wireless technology try the following Move your p...

Page 171: ...ort to ensure that your device is compatible with your Pre Plus phone Not all hands free features work with every hands free device Check the documentation that came with your hands free device or the...

Page 172: ...connection to the web because your data is stored on your phone If you have data from a Palm smartphone in Outlook or Palm Desktop software you can do a one way transfer of the data from the desktop a...

Page 173: ...e server may be temporarily overloaded or the server may have encountered an internal error Check your Exchange server name and proxy server settings see Set up email Microsoft Exchange ActiveSync EAS...

Page 174: ...me when email is unavailable are common due to server problems or poor wireless coverage If you have problems sending or receiving mail for an extended period of time check with your ISP or email serv...

Page 175: ...application menu and tap Preferences Under Network tap Data Roaming and tap Enabled If possible contact the recipient of the message and make sure the receiving device can handle the type of message y...

Page 176: ...p the screen A secure site refuses to permit a transaction Some websites don t support certain browsers for transactions Contact the site s webmaster to make sure the site allows transactions using yo...

Page 177: ...are some tips for taking good pictures with the camera Clean the camera s lens with a soft lint free cloth Take pictures in bright lighting conditions Low light images may be grainy due to the sensiti...

Page 178: ...ell as applications you have added such as third party software on your phone In addition a full erase deletes all files stored in the USB drive of your phone which includes all pictures videos music...

Page 179: ...you can use webOS DoctorTM to restore your phone and install the system update from your computer using the USB cable On your computer go to palm com rom to download webOS Doctor Transferring informat...

Page 180: ...support for applications that are not built into your phone Making room on your phone If you store a large number of files or install many third party applications the internal memory on your phone ma...

Page 181: ...sture to close the message and return to your list of messages Or when you finish writing a memo make the back gesture to close and save the memo and return to the display of all your memos See Go up...

Page 182: ...et up multiple email accounts the Email application displays the messages from all your account inboxes in a single view called All inboxes And in Messaging all your messages with a person show up in...

Page 183: ...o enter symbols and accented characters Press Sym to open the full table of symbols Press Sym a letter key to narrow the table to symbols associated with that letter for example press e to enter Syner...

Page 184: ...184 Terms...

Page 185: ...vice must accept any interference received including interference that may cause undesired operation This phone meets the FCC Radiofrequency Emission Guidelines and is certified with the FCC as FCC ID...

Page 186: ...iance with RF exposure guidelines the phone must be used with a minimum of 1 5 cm 0 6 in separation from the body Failure to observe these instructions could result in your RF exposure exceeding the r...

Page 187: ...damage charge the battery only in temperatures that range from 32 F to 113 F 0 C to 45 C Don t use the battery charger in direct sunlight or in high humidity areas such as the bathroom Never dispose o...

Page 188: ...ty to ensure that electrical and electronic products are properly reused recycled or recovered As part of Palm s corporate commitment to be a good steward of the environment we strive to use environme...

Page 189: ...afely before driving the vehicle Hearing Aids People with hearing aids or cochlear implants may experience interfering noises when using wireless devices or when one is nearby The level of interferenc...

Page 190: ...wireless phone operates using radio signals which cannot guarantee connection in all conditions Therefore you must never rely solely on any wireless phone for emergency communications Phone heating Y...

Page 191: ...ind the wheel Make people you are talking with aware you are driving and if necessary suspend phone conversations which have the potential to divert your attention from the road 8 Use your phone to ca...

Page 192: ...necting it to any other device You can do this in many ways including the following Ground yourself when you re holding your mobile device by simultaneously touching a metal surface that is at earth g...

Page 193: ...dset jack 3 5 mm stereo 3 barrel connector HAC M4 Microphone mute option TTY compatible Ringer switch Processor technologies Dual band MSM6801A processor TI OMAP 3430 processor Battery Rechargeable li...

Page 194: ...reo Bluetooth support Display 3 1 inch touchscreen 24 bit color Resolution 320 x 480 HVGA User adjustable brightness Keyboard Slide out physical QWERTY keyboard Sensors Ambient light Accelerometer Pro...

Page 195: ...s Doc View DOC XLS PPT Email Memos Messaging integrated SMS MMS and IM Music PDF View Phone Photos Tasks Videos Web Included third party applications at time of purchase Amazon MP3 Google Maps VZ Navi...

Page 196: ...l Sync Yes Yes All data from all affected apps is simultaneously deleted Facebook Contacts Calendar Contacts Calendar Transfer from web to phone Photos Transfer upload from phone to web Photos only Co...

Page 197: ...mode 12 16 16 18 181 alarms 36 99 102 109 110 See also Clock application Album Art view 123 album headers 117 albums See specific types alerts See alarms notifications All Calendars view 98 all day ev...

Page 198: ...102 Calendar application 96 103 153 Calendar Display Options 100 calendar events See events Calendar View Options 100 103 calendars 96 103 See also events alarms and 99 102 backup summary 153 dates o...

Page 199: ...cursors 22 custom messages 83 customer support 7 customizing Calendar application 102 103 Contacts application 95 96 email accounts 69 70 Email application 75 76 instant messaging accounts 81 83 84 L...

Page 200: ...nt messages accounts 83 memos 108 Palm profile 152 tasks 106 text 32 electrostatic discharge ESD 191 email 66 76 See also email addresses Email application advanced settings 69 alerts for 69 attachmen...

Page 201: ...rmatting email message text 70 74 phone 158 forward gesture 20 160 forwarding emails 73 forwarding messages 80 free applications 40 Front View 10 frozen phone 156 168 179 full erase 156 178 G GALs See...

Page 202: ...Launcher icons 93 layered calendars 97 light in gesture area 18 19 32 lighted dial pad 52 linked contacts 86 182 LinkedIn accounts availability 196 contacts synchronization 87 deleting from 94 linkin...

Page 203: ...g to 36 169 sounds for 55 troubleshooting 175 Now Playing list 123 124 numbers 29 52 110 O online accounts See also accounts email accounts availability of 196 defined 182 synchronization of 6 66 96 1...

Page 204: ...Options settings 156 phone settings 61 63 photo albums 115 116 photo roll 115 Photobucket accounts 118 131 172 196 photos See pictures Photos application 114 118 153 pictures 114 118 albums and 115 11...

Page 205: ...g 6 34 35 for albums 124 for applications 25 for artists 124 for contacts 61 88 for files 144 148 for locations 139 for memos 108 for music 123 124 for text 144 145 for videos 121 for websites 132 sec...

Page 206: ...gesture 19 168 183 taps 168 179 task lists assigning tasks to 105 creating 103 deleting 107 reordering items in 106 sorting 106 tasks 105 backup summary 154 completing 105 107 creating 104 105 deleti...

Page 207: ...nding 175 sharing 121 watching 119 120 Videos application 119 120 views 6 See also cards Vista computers copying files 116 120 124 data transfer from desktop software 47 Outlook 2007 47 Voice Network...

Page 208: ...30 troubleshooting 175 turning on and off 128 Windows XP computers copying files 116 120 124 data transfer from desktop software 47 wired headsets 60 wireless networks 128 wireless services restarted...

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