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Document # 106050
© 2019 PalatiumCare, Inc - Rev 1.3.3
Troubleshooting
Factory Defaults
If the master code has been lost and you are unable to enter programming mode, the keypad
can be restored to factory defaults by shorting the R58 pads while powering up the keypad.
Low Battery
When the batteries drop below 2.8 volts, the keypad will send a low battery message to the
system when using the EN1941XS transmitter. If you are using an EN1941 transmitter, no
low battery message is sent.
Critical Low Battery
When the batteries drop below 2.6 volts, they keypad will start a critical low battery error.
This error consists of 5 beeps and led flashes followed by a 5 second pause and then
repeated. If you are using an EN1941 transmitter, an alarm message is sent. This error
condition will continue until the battery is replaced or the battery is completely depleted. The
keypad buttons may not respond to presses in this condition.
Radio Communication Error
If Radio Monitoring is enabled in the keypad configuration, the keypad will poll the radio to
ensure the EN1941XS radio module is connected and responding to the keypad. If the radio
module is disconnected, not responding, or a different module is inserted the keypad will start
beeping and flashing the Radio Communication Error pattern until the problem is resolved. If
you are using the EN1941 transmitter, you must disable Radio Monitoring in the keypad
configuration.
Primary and Secondary Unit Communication Error
If two keypads are interconnected via the Keypad to Keypad Wiring Harness (J5) and they
lose connection between each other, both keypads will start beeping and flashing the Primary
and Secondary Unit Communication Error pattern until the problem is resolved. If you are
permanently removing the secondary keypad, reboot the primary keypad to clear the error
condition.
Logic and Keypad Board Communication Error
If the capacitive touch board fails to communicate to the logic board within in the keypad, it
will start beeping and flashing the Logic and Keypad Board Communication Error pattern until
the problem is resolved. Check for loose connections between the two boards. If everything
is secure, please contact technical support for further assistance.
Relay Activation Error
The keypad monitors the activation of the relay. If the keypad energizes the relay and it sees
that it has not actually energized, the keypad will start beeping and flashing the Relay
Activation Error pattern until the relay is energized. Some relays will be slow to activate or
intermittently activate. This is a sign that the relay is starting to fail and the keypad should be
replaced. Please contact technical support for further assistance.
