Pakon Part#125279-C
October 9, 2006
10
Service Policy
Warranty Period - New Equipment
•
Parts - One year (expendables excluded)
•
Phone Service & Factory labor - 30 days
•
OEM Equipment - Remainder of original manufacturer’s warranty
Warranty Service - New Equipment
•
Phone Service - First 30 days, no charge
•
Defective parts - First year Pakon will send a part replacement (expendables excluded), no
charge
•
Factory Repair / Replacement - First 30 days, if necessary, Pakon will repair or replace, at its
discretion, any defective unit. Pakon, Inc. will pay standard freight costs both ways for the
repaired or replaced unit. Any expedited shipping fees are the responsibility of the buyer.
Warranty Service - Refurbished/used Equipment
•
Phone Service - First 30 days, no charge
•
Defective Parts - First 90 days Pakon will send a part replacement (expandables excluded), no
charge
•
Factory Repair / Replacement - First 30 days, if necessary, Pakon will repair or replace, at its
discretion, any defective unit. Pakon, Inc. will pay standard freight costs both ways for the
repaired or replaced unit. Any expedited shipping fees are the responsibility of the buyer.
After Warranty Service / OEM Service
•
Scanner Phone Service - Incident charge of $35.00 per incident payable via credit card or with
pre-approved credit terms
•
OEM Phone Service - Helping buyer install or service Pakon supported OEM equipment or
software is considered an incident and charged accordingly. Pakon does not service unsup-
ported products. (Supported products are those sold or recommended by Pakon.)
•
Factory Repair / Replacement - Buyer pays freight both ways, plus service labor charges at
$75.00 per hour and packing costs if needed to return unit safely. Beyond one year the buyer
is responsible for parts.
Software
Software updates are provided at no charge. Any software offering new features is optional and
billable.
This writing constitutes the final, complete and exclusive expression of the terms of warranty and
remedy as agreed to by the parties to this sale. Pakon, Inc. neither authorizes nor adopts any state-
ment made by any representative which differs from the terms of this writing, and all such state-
ments are superseded by this document.
