Appendix D - Product Support
150-231-185-05, Revision 05
64
September 13, 1999
HLU-231 List 8E
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A description of the equipment, as well as the number of units that you are returning. Be sure to include
the model and part number of each unit.
•
The shipping address to which PairGain should return the repaired equipment.
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The reason for the return:
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The equipment needs an ECO/ECN upgrade.
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The equipment is defective.
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If there is another reason for returning the equipment, please let us know so we can determine
how best to help you.
4
Pack the equipment in a shipping carton.
5
Write PairGain’s address and the Return Material Authorization (RMA) Number you received from the RMA
Department clearly on the outside of the carton and return to:
PairGain Technologies, Inc.
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: CRF RMA (Number)
If the equipment is defective, please tell us what you observed just before the equipment
malfunctioned. Be as detailed in your description as possible.
All shipments are to be returned prepaid. PairGain will not accept any collect shipments.
