350-319-153-01, Revision 01
Product Support
HLU-319 List 5C
April 30, 1999
11
P
RODUCT
S
UPPORT
PairGain Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
T
ECHNICAL
S
UPPORT
PairGain Technical Assistance is available 24 hours a day, 7 days a week by
contacting PairGain Customer Service Engineering group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday
through Friday, excluding holidays), technical assistance calls are normally
answered directly by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process normally results in a callback within
30 minutes of initiating the request.
BBS
In addition, PairGain maintains a computer bulletin board system for
obtaining current information on PairGain products, product troubleshooting
tips and aids, accessing helpful utilities, and for posting requests or questions.
This system is available 24 hours a day by calling (714) 730-2800.
Transmission speeds up to 28.8 kbps are supported with a character format of
8-N-1.
Telephone:
(800) 638-0031 or (714) 832-9922
The 800 telephne support line is toll-free in the
U.S. and Canada.
Fax:
(714) 832-9924