Product Support
700-814-112-01, Revision 01
24
November 24, 1999
UTU-814 List 1B
P
RODUCT
S
UPPORT
PairGain Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical assistance is available 24 hours a day, 7 days a week by contacting
PairGain Customer Service Group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time, Monday
through Friday, excluding holidays), technical assistance calls are normally
answered directly by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process normally results in a callback within
30 minutes of initiating the request.
W
ORLD
W
IDE
W
EB
Product manuals, firmware updates, and SNMP Management Information
Bases (MIBs) for HiGain ETSI products can be downloaded from the
Customer Site portion of the PairGain Web site at http://www.pairgain.com.
A password is required. If you do not have a password, contact your PairGain
sales representative.
From the PairGain Web site, select Customer Site and either Technical
Manuals to download manuals or Firmware Updates to download
firmware. Enter your user name and password, then select the manual or type
of firmware you wish to download.
Telephone:
800.638.0031 or 714.832.9922
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
714.832.9924
Email:
