150-204-111-01, Revision 01
Appendix B - Product Support
HRE-204 List 1A and List 2A
April 7, 2000
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The shipping address to which PairGain should return the repaired equipment.
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The original purchase order number.
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A description of the equipment that includes the model and part number of each unit being returned, as
well as the number of units that you are returning.
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The reason for the return. For example:
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The equipment needs an ECO/ECN upgrade.
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The equipment is defective.
If there is another reason for returning the equipment, please let us know so we can determine how best
to help you.
4
Pack the equipment in a shipping carton.
5
Write PairGain’s address and the RMA Number you received from the RMA Department clearly on the
outside of the carton and return to:
PairGain Technologies, Inc.
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: RMA (Number)
If the equipment is defective, please tell us what you observed just before the equipment
malfunctioned. Be as detailed in your description as possible.
All shipments are to be returned prepaid. PairGain will not accept any collect shipments.