Appendix B - Product Support
150-204-111-01, Revision 01
20
April 7, 2000
HRE-204 List 1A and List 2A
A
PPENDIX
B - P
RODUCT
S
UPPORT
PairGain Customer Service Group provides expert pre-sales and post-sales support and training for all its
products.
T
ECHNICAL
S
UPPORT
Technical assistance is available 24 hours a day, 7 days a week by contacting PairGain Customer Service Group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time, Monday through Friday, excluding holidays),
technical assistance calls are normally answered directly by a Customer Service Engineer. At other times, a
request for technical assistance is handled by an on-duty Customer Service Engineer through a callback process.
This process normally results in a callback within 30 minutes of initiating the request.
W
ORLD
W
IDE
W
EB
PairGain product and company information can be found at
http://www. pairgain.com using any Web browser. To download PairGain product manuals from the Customer
Site portion of the PairGain Web page, you need to provide a customer password. If you do not have a password,
contact your PairGain sales representative.
R
ETURNS
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was purchased. To obtain a return
authorization number, you need to provide the original purchase order number to PairGain’s Return Material
Authorization (RMA) Department.
2
Call or write PairGain’s RMA Department to ask for an RMA number and any additional instructions. Use
the telephone number, fax number, or email address listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: [email protected]
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name and address.
•
Contact name and telephone number.
Telephone:
800.638.0031 or 714.730.3222
The 800 telephone support line is toll-free in the U.S. and Canada.
Fax:
714.832.9924
Email:
