150-388-105-05, Revision 05
Appendix D - Product Support
HLU-388 List 5
March 25, 2000
65
A
PPENDIX
D - P
RODUCT
S
UPPORT
PairGain Customer Service Group provides expert pre-sales and post-sales support and training for all its
products.
T
ECHNICAL
S
UPPORT
Technical assistance is available 24 hours a day, 7 days a week by contacting PairGain Customer Service Group at:
During normal business hours (7:30 AM to 5:30 PM, Pacific Time, Monday through Friday, excluding holidays),
technical assistance calls are normally answered directly by a Customer Service Engineer. At other times, a
request for technical assistance is handled by an on-duty Customer Service Engineer through a callback process.
This process normally results in a callback within 30 minutes of initiating the request.
W
ORLD
W
IDE
W
EB
PairGain product and company information can be found at http://www. pairgain.com using any Web browser.
To download PairGain product manuals from the Customer Site portion of the PairGain Web page, you need to
provide a customer password. If you do not have a password, contact your PairGain sales representative.
Telephone:
800.638.0031 or 714.730.3222
The 800 telephone support line is toll-free in the
U.S. and Canada.
Fax:
714.832.9924
Email: