19
12.
TROUBLESHOOTING
If your
QALM
device is not working properly, please check the following:
Problem
Possible causes
Solution
The white LEDs
do not turn on
Flat battery.
Charge battery. See section
6.1.
No sensation
Intensity is not strong
enough.
Increase strength.
Sudden change
in sensation
If you disconnect and re-
connect a few minutes
later, the signal should feel
a lot stronger.
Always return strength to zero
or turn the device off before
removing the device from the
forehead.
If the above review has failed to resolve your problem, or to report
unexpected operation or events or provide feedback call our UK
distributor, Tower Health, for advice.
Contact Tower Health customer service on 0800 953 1666. Staff are
trained to assist you with most issues you may have experienced, without
the need to send your product in for service.
