Pace Telkom 921VNX, User Manual

Page: 35 / 36

34 | P a g e
T
ROUBLESHOOTING
If the router is not functioning properly, first check this chapter for simple troubleshooting
before contacting the Help desk .
Problems with the router
Problem Suggested Action
None of the LEDs are lit
when the router is
turned on. Check the connection between the router and the adapter. If
the problem persists, most likely it is due to the malfunction of
your hardware. Please contact your service provider or
Modem support
You have forgotten your
login username or
password Try the default username & password. If this fails, restore
your router to its default settings by pressing and holding the
reset button for more than 10 seconds.
Problems with WAN interface
Problem Suggested Action
DSL Line does not
synchronise Make sure that the telephone cable is properly connected
between the DSL port and the wall socket. The Broadband
LED on the front panel should be lit. Reboot the router. If you
still have a problem, you may need to verify these settings with
your ISP.
Frequent loss of DSL line
sync (disconnection) Make sure that all devices (e.g. telephone, fax machine,
analogue modems) that are connected to the same telephone
line as your router have a line filter connected between them
and the wall outlet (unless you are using a Central Splitter or
Central Filter installed by a qualified and licensed electrician).
Make sure that all line filters are correctly installed, as missing
line filters or incorrect installation of line filters can cause DSL
connection problems, including frequent disconnections.
Problem with LAN interface
Problem Suggested Action
Cannot PING any PC on
LAN Check the Ethernet LEDs on the front panel. The LED should
be on. If it is not on, check to see if the cable between your
router and the PC is properly connected. Make sure you have
disabled your firewall program before troubleshooting.
Verify that the IP address and the subnet mask are consistent
for both the router and the workstations