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Thank you for choosing Charter Communications

If a tenant would like to upgrade to additional video services he or she must call 

1-888-345-7139

 to subscribe to create an account 

in his or her name. The resident will be responsible for returning to Charter any additional equipment he or she receives.

closeD cAPTIons

Default setting for Closed Captions is preconfigured to CS1 for digital service.  
(Note: Analog Services are not supported.) To access Closed Captions, press  

MENU

. Use the 

Down

button to highlight Closed Captioning and press  

OK/ENTER

 

OK

ENTER

 . Use the 

Directional

 

 

buttons or follow the on-screen  

navigation to turn On or Off.

AUDIo lAnGUAGe

Default setting for Audio Language is “English”. To change the language setting,  
press 

MENU

. Use the 

Down

button to highlight Audio Language and  

press 

OK/ENTER

 

OK

ENTER

 . Use the 

Directional

 

 

buttons to follow the on-screen  

navigation and change the Audio or Menu language. 

Note: Not all programming is available in an alternate language. If the audio is changed  
from English, and alternate audio is not available, there may be no audio present.

hDmI 

(APPlIes only To hDTvs connecTeD vIA hDmI cAble)

Default setting for HDMI will either be "Auto", or the installer will configure it to  
match the highest resolution allowed by the TV. The device will automatically  
configure the best HDMI resolution to be compatible with the TV. To adjust the  
HDMI resolution, press 

MENU

. Use the 

Down

button to highlight HDMI  

Setup and press 

OK/ENTER

 

OK

ENTER

 . Choose the preferred option.

If the property subscribes to Standard Definition service, all channels should be in full-screen format. HD channels will come  
in a letterbox format (black bars on top and bottom). If this is not correct on the TV, modify the Aspect Ratio setting to 4:3 and 
check again.

If a resident has an HDTV but the property subscribes to the Standard Definition package, all HD channels should be in a  
pillar-box format (black bars on the left and right), but SD channels will remain in full-screen format. To modify these settings, 
check the TV settings for stretched, zoom, or crop options.

If the property has HDTVs and subscribes to the HD package, all SD channels will be in a pillar-box format (black bars on the  
left and right). All HD channels should be full screen in a 16:9 format. If not, modify the Aspect Ratio setting to 16:9.

Note: All Aspect Ratio modifications take 10 seconds before change is completed.

oUTPUT resolUTIon

 (hDTvs only)

Default setting for Screen Format is “Auto”. To select another format, press 

MENU

. Use the

 Down

button to highlight 

HDM1 Setup and press 

OK/ENTER

 

OK

ENTER

 . If you do not have an HDTV, this will always default to “Auto” and will not provide  

additional options.

chAnnel locks

Default for Channel Locks is "Off". Charter does not recommend changing this setting. 

Important Note: If a tenant sets a Channel Lock PIN through the Menu, a call to Charter will be required in order to reset it. Should this  
occur in one or more units at your property, please have an authorized staff member 

call Charter at 1-800-314-7195

 and request a  

"PIN reset". The Charter representative will need the unit number where the impacted device is located. After the reset, if you are prompted 
to enter a PIN, please use "0000" and turn Channel Locks "Off". There is no need to set a new PIN.

Summary of Contents for Charter

Page 1: ...harter com This guide is intended for owners or managers and front desk personnel This guide is not intended for tenants Thank you for choosing Charter Communications DTA Installation Process User Guide for Charter consumer bulk tv ...

Page 2: ...control Batteries Velcro 1 Connect the DTA to the Cable Outlet a Please write the room or unit location where the DTA is being installed on the DTA label b Locate the cable that currently runs from the cable wall outlet to the back of the TV Leave the cable connected to the wall but disconnect the other end from the back of the TV c Reconnect this end of the cable to the Cable In input on the back...

Page 3: ...sociated with the bulk master account and the serial number that can be found on the bottom of the DTA Power HDMI Ch 3 4 To TV Cable in Power HDMI Ch 3 4 To TV Cable in Digital Adapter HDMI HDTV Supplied RF cable To the wall AC outlet Supplied HDMI cable Digital Adapter SDTV Supplied RF cable To the wall AC outlet RF cable Set this switch to Channel 3 From your cable service From your cable servic...

Page 4: ...y appears on screen c Enter the three digit code that is displayed d Once the device is paired you will see Success displayed on screen Press OK ENTER OK ENTER to complete the process e Test the remote to ensure the buttons now control the TV 7 Program the Remote Control to the TV 3 pairing options exist Option 1 Popular Brands Method chart on right a Manually turn the TV on b Press and hold SETUP...

Page 5: ...ng settings via the Menu on the remote control A default setting for each is in place now unless otherwise requested by the property In the event a setting is changed an instruction on how to adjust each setting is also included Channel Tuning List Users can access channels using the Channel Up and Down CH buttons on the remote control or by entering a channel number on the remote Note A message s...

Page 6: ...to Standard Definition service all channels should be in full screen format HD channels will come in a letterbox format black bars on top and bottom If this is not correct on the TV modify the Aspect Ratio setting to 4 3 and check again If a resident has an HDTV but the property subscribes to the Standard Definition package all HD channels should be in a pillar box format black bars on the left an...

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