9.0 Returns
If the need arises to return your equipment for service, the following procedure must be
followed to ensure accurate and timely processing of repairs.
✓
Obtain the serial number, model number and model name of unit to be returned.
✓
Contact Ozotech, Inc. and request a Return Material Authorization (RMA) form. Make
sure to give the factory representative an accurate and current shipping address.
✓
Provide a description detailing the problem with the unit. Be as specific as possible.
✓
After receipt of RMA form, package unit for shipment. Enclose the RMA form with
the unit. Use the original packaging materials if possible. If not possible, please
package the product to ensure against shipping damage.
✓
Clearly write the RMA number on the outside of the shipping package.
✓
Verify that the address is correct and current.
✓
Shipments that are not factory authorized will be refused.
It is recommended that you ship with a reputable and reliable shipping company, and that the
contents of the package are insured. Ozotech, Inc., accepts no responsibility for damage or loss
of equipment in transit.
ALL FREIGHT CHARGES INTO THE FACTORY MUST BE PREPAID. If the repair is covered under
warranty, the factory will pay return shipping charges (surface rates only) to the address listed
on the RMA, within the continental United States.
If the repair is not covered under warranty, the returning party is responsible for payment of
return shipping and handling charges, as well as labor and equipment costs associated with the
repair.
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